Crossings At Webb Bridge Road

Pros

• The staff at The Crossings at Webb Bridge consistently demonstrated good communication with families, answering questions promptly and providing updates on residents' care.
• Many families appreciated the welcoming and cheerful demeanor of the facility's management during tours.
• Residents enjoyed various engaging activities organized by the staff, such as arts and crafts and baking sessions.
• Families reported feeling very pleased with the cleanliness and organization of the facility.
• The food provided for residents was described positively by both residents and their families, contributing to an overall good experience.
• Families felt that their loved ones were receiving compassionate care from staff members who genuinely cared about their well-being.
• The community hosted enjoyable events, like family cookouts, which fostered a warm atmosphere for both residents and their families.
• Families appreciated the proactive approach taken by staff to ensure that residents attended medical appointments and received necessary care.

Cons

• The facility is understaffed, with part-time employees appearing unprepared and lacking the ability to handle dementia situations effectively.
• Residents are left in unsanitary conditions, with reports of dirty rooms and bathrooms that are not cleaned properly.
• There have been multiple incidents of residents experiencing harm or neglect, including one incident where a resident was allowed to be physically assaulted by another resident.
• Medical emergencies were mishandled, resulting in unnecessary trips to the ER due to failure to redirect residents appropriately.
• Communication from management has declined, leading families to feel frustrated and concerned about their loved ones’ care.
• The air conditioning system is reportedly malfunctioning, contributing to uncomfortable living conditions for residents.
• Food quality is described as subpar, not meeting the expectations given the cost of residency.
• Residents have experienced delays in receiving proper hygiene care, leading to pressure wounds and other health issues.
• Recent changes in management and corporate policies have led to a noticeable decline in the community's overall quality of care.
• Families express concerns over the staff's immaturity and lack of professionalism when addressing serious issues involving their loved ones' care.

Review

The Crossings at Webb Bridge has been the subject of mixed reviews from families concerning the care and management of their loved ones. Some families started with positive initial experiences, particularly lauding the communication from staff members. Many noted that their questions were answered promptly and that medical needs were met swiftly, fostering an environment where family members felt informed about the health and well-being of their residents. The move-in process was also highlighted as a strong aspect, especially in cases of emergency transitions from rehabilitation centers with inadequate care. Families expressed gratitude for the facility’s efforts to ensure a quick and smooth adjustment for their loved ones during these difficult times.

However, despite these initial impressions, there appears to be significant issues related to staffing levels and overall care quality. Several families reported instances of understaffing, which adversely affected the residents’ daily experiences. Concerns were raised about part-time staff being unprepared when handling dementia-related situations, leading to alarming incidents such as one resident escaping through a window due to inadequate supervision. Families expressed frustration over repeated calls for ambulances that were deemed unnecessary because their loved ones simply required redirection rather than emergency medical intervention. This situation was exacerbated by staffing challenges during the COVID-19 pandemic, which heightened stress and concern among families wishing to ensure their loved ones' safety.

Critically concerning circumstances also arose regarding residents' health and hygiene standards within the community. One family recounted hearing that their loved one had been left on the floor for hours, while others described instances where assistance with basic needs like changing clothes or diapers was not consistently provided, leading to serious skin issues such as pressure sores. Reports indicated that bathrooms and rooms remained dirty without proper cleaning protocols being followed, raising alarm bells about overall sanitation standards within The Crossings at Webb Bridge.

The overall atmosphere in the facility seems to have shifted dramatically after recent changes in management—transitioning from an environment previously characterized by caring staff to one perceived as lacking direction and leadership. Family members reported a decline in morale among both residents and staff alike since key personnel departed; reports indicated dissatisfaction with new administrators who are seen as unqualified while still dealing with critical operational functions. Residents often appeared unhappy or neglected due to insufficient support from inexperienced med techs left in charge during critical hours.

Despite these setbacks mentioned by some families, others shared more favorable experiences indicating dedicated staff commitment toward engagement activities designed for residents—including arts and crafts sessions or special events like family cookouts—which helped create community bonds among residents and relatives alike. However, apprehensions remained regarding how thoroughly these activities could be sustained given ongoing staffing issues.

Overall sentiments illustrate concern over whether The Crossings at Webb Bridge can maintain its previous level of care amid apparent downward trends associated with recent management changes. While some appreciated moments of high-quality interactions during tours or short stays in good times filled with enjoyable activities—there remains an underlying caution among many families fueled by distressing accounts involving neglectful treatment experienced by their loved ones under duress amidst ongoing operational challenges faced throughout this facility's tumultuous period recently marked by administrative upheaval.

This part of Alpharetta, Georgia offers a convenient and bustling suburban area with a variety of amenities to cater to your needs. With several physicians, pharmacies, and hospitals nearby, you can rest assured that your healthcare needs will be easily met. Additionally, there are plenty of dining options ranging from fast food to upscale restaurants, as well as cafes for relaxing and socializing. For entertainment, you can catch a movie at one of the nearby theaters or enjoy nature at the local parks and greenways. The presence of places of worship also provides spiritual support within the community. Overall, this area in Alpharetta provides a comfortable and convenient environment for seniors looking to settle down in a thriving neighborhood.

Physicians

• Preston Ridge Dermatology (0.2 miles)
• Dunwoody Pediatrics - Alpharetta (0.6 miles)
• Modern Ob/Gyn (1.3 miles)
• MRI & Imaging of North Fulton (3.1 miles)
• Alpharetta Pediatrics (3.3 miles)
• Thomas Eye Group - Roswell Office (3.6 miles)
• Resurgens Orthopaedics (3.6 miles)

Restaurants

• McDonald's (0.6 miles)
• Rumi's Kitchen (0.9 miles)
• Andy's Frozen Custard (0.9 miles)
• CRU Food & Wine Bar (1 miles)
• Loyal Q And Brew (1 miles)
• Volcano Asian Bistro (1 miles)
• Chick-Fil-A (1.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3 miles)

Theaters

• Regal Avalon (0.9 miles)
• AMC DINE-IN North Point Mall 12 (2.8 miles)
• Regal Medlock Crossing & RPX (5.6 miles)
• AMC Avenue Forsyth 12 (7.3 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.8 miles)
• Panera Bread (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (3.5 miles)
• Starbucks (4.5 miles)
• Alchemist Trading Co. (5.7 miles)

Places of Worship

• North Point Community Church (1.3 miles)
• St Brigid Catholic Church (3.7 miles)
• Sri Krishna Vrundavana (5.2 miles)
• Perimeter Church (5.8 miles)

Parks

• Union Hill Park (2 miles)
• Big Creek Greenway Trailhead (4.8 miles)
• Fowler Park (5.9 miles)
• Peachtree Corners Town Green (7.3 miles)

Hospitals

• North Fulton Hospital Cancer Center (3.5 miles)
• North Fulton Regional Hospital (3.5 miles)
• Emory Johns Creek Hospital (4.9 miles)