Country View Retirement

Pros

• The staff are caring and go to great lengths to learn each resident.
• The facility has a strong focus on memory care and the staff are amazing.
• The nurses and staff deliver an exceptional level of compassion and care.
• The staff keep families informed about changes in residents' conditions.
• The facility provides a variety of engaging activities, including parties, games, music, and therapy dog visits.
• The environment feels like a family and offers a home-like atmosphere.
• The care given to residents is compassionate, respectful, and consistently high.
• Families express gratitude for the staff and describe Retama North as a place where loved ones are well cared for.
• The administration and maintenance staff contribute to a well-kept, supportive environment.
• Retama North is highly recommended by families for memory-care needs.

Cons

• They don't answer their phones.
• The staff is crappy; they are negligent to patients at night and people go days without medication.
• The experience at Pleasanton North was far less than stellar, and they would avoid this place based on the family's experience.
• There is little to no social interaction during the day and little to no mental stimulation for dementia residents.
• The resident was being overmedicated beyond what was necessary, leading to lethargy and reduced ability to communicate.
• A family member's health declined, including a fall that required surgical repair of a hip, while at the facility.

Review

Across the various comments and stories, a broad picture emerges of a senior care landscape in the San Antonio area that features Retama North as a central focal point for many families, with a few dissenting notes and at least one cautionary tale about another facility. The tone ranges from deeply grateful to earnestly critical, but a common thread is the sense that the people who live there can experience meaningful, respectful care when the staff are engaged and focused on the individual needs of residents, especially those with memory-related challenges.

A number of reviews zero in on the day-to-day reality of staffing and responsiveness. Some readers describe a frustrating pattern where phone calls aren't answered and questions go unanswered, painting a picture of what it feels like when families are anxious to connect with their loved ones. These voices express concern about night-time vigilance and medication management, suggesting that for some periods the experience can be unsettling. Yet this is set against a chorus of much more positive voices that repeatedly credit Retama North with a high level of attentiveness, saying staff go to great lengths to learn about each resident, tailor care to individual needs, and be present in meaningful ways for families who want updates or reassurance.

In the spring of 2024, one heartfelt update stands out as a vivid testament to progress and the kind of daily life many families hope for in memory care. A husband celebrated his wife's ongoing improvement after she moved there, noting that the initial weeks of difficulty - getting her out of bed and into more social activity - gave way to days when she was actively engaging in the cafeteria and participating in activities. He described her as very active now, sometimes so busy that she's hard to reach by phone, which he took as a sign of genuine involvement and enjoyment of life. The staff received praise for their willingness to learn each person's routines and preferences, and for creating a sense of normalcy and independence within a supportive environment. It's a story of transformation from withdrawal to participation, framed by staff who seem to treat residents with warmth and individualized attention.

The testimonials also emphasize the quality of dementia-specific care. Some reviewers credit a resident physician with initiating treatments that helped stabilize dementia symptoms and reduce pain, which in turn decreased the need for heavy medications and improved daily comfort. Across multiple accounts, the nursing and care teams are described as compassionate, patient, and consistently responsive to changes in condition. The facility's culture is portrayed as one that prioritizes a calm, homelike atmosphere over a hospital-like ambiance, with a focus on maintaining dignity and comfort. The praise extends beyond clinical care to the social and emotional dimensions of living with dementia, including the way staff arrange activities, music, and celebrations that make residents feel valued and connected.

Families repeatedly highlight the social fabric of Retama North as a major strength. The place is described as a "home-type environment" with a small-town feel that balances top-tier care with a welcoming, less clinical vibe. People mention a robust calendar of activities designed to keep residents engaged - therapy dogs that visit weekly, occasional Elvis performances, and events like Mother's Day or Father's Day gatherings and patio barbecues. There is emphasis on an active day plan that supports social interaction and mental stimulation, not merely custodial care. The tone of these stories suggests that when memory care is done well, the facility helps residents lead meaningful days, and families feel more at ease knowing their loved ones are participating and being looked after with genuine attentiveness.

Several entries celebrate the people who make Retama North what it is. For instance, Anita, the Business Director, is singled out for appreciation for her leadership and the way she collaborates with everyone - from administration to maintenance. The maintenance crew is remembered for small acts of care, like hanging pictures and clocks to personalize living spaces, which underscores a culture of respect and attention to the small details that matter to residents and families alike. Across stories, staff at all levels - nurses, aides, activities coordinators, and management - are praised for their willingness to communicate openly with families, to share concerns early, and to respond to issues promptly. The repeated refrain is that this is more than clinical care; it is a community where staff strive to make residents feel seen and valued.

Within this mosaic, there is also a contrastive note about another facility in the same area. One reviewer recounts moving a relative from Pleasanton North, describing a decline in health there, including a fall and surgery, ill-fitting equipment, limited social interaction, and what was perceived as overmedication. The reviewer explains that after relocating to a location with more engaging social programs and less medication, the resident's day-to-day functioning and quality of life improved significantly. This cautionary tale underscores how critical the right environment - one that emphasizes social engagement, appropriate medication, and attentive supervision - can be in a resident's well-being. It serves as a reminder that experiences can vary widely from one facility to another, even within the same region.

Taken together, the collection of experiences paints Retama North as a facility where memory care can be delivered with a strong emphasis on person-centered care, family communication, and an active, engaging daily life. Even when there are concerns about responsiveness or night-time issues, the weight of the anecdotes tends to tilt toward positive outcomes: compassionate staff, meaningful activities, dignity in care, and an environment that feels more like a community than a clinical institution. For families navigating tough decisions about loved ones with dementia, these narratives offer a portrait of what appears possible when caregivers are committed, coordinated, and genuinely invested in each resident's comfort, dignity, and everyday happiness.

This part of Pleasanton, Texas offers a variety of amenities and services that cater to the needs of seniors. With several places of worship nearby, including Jesus Cristo La Roca Viva and Victory Baptist Church, residents have access to spiritual support and community involvement. The proximity of physicians such as Bluebonnet Trails Community Services and hospitals like Seton Highland Lakes Hospital ensures quick and convenient healthcare options. Additionally, there are transportation services available through Hertz Local Edition and Burnet Municipal Airport-Kate Craddock Field for easy travel. Seniors can enjoy dining options at restaurants like Chick-Fil-A and Long John Silver's or relax at cafes such as Mojo Coffee and Starbucks. Parks like Galloway & Hammond City Park provide opportunities for outdoor recreation, while theaters like ShowBiz Cinemas offer entertainment options. Overall, this area provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Places of Worship

• Jesus Cristo La Roca Viva (1.6 miles)
• Victory Baptist Church (3.1 miles)
• Providence Reformed Baptist Church - Marble Falls (4.2 miles)
• River of Life Ministries (4.3 miles)
• Front Line Ministries (5.7 miles)
• Granite Mountain Baptist Church (5.8 miles)
• Evangelical Luthrn Ch In Amr (6.1 miles)

Restaurants

• Bimbo Bakeries USA (2.6 miles)
• Long John Silver's (4.1 miles)
• Subway (5 miles)
• Chicken Express (5.4 miles)
• Chick-Fil-A (5.4 miles)
• Burger King (5.5 miles)
• Taco Bell (5.5 miles)

Physicians

• Bluebonnet Trails Community Services (3.8 miles)
• Central Texas Spine Institution (4.2 miles)
• 20 20 Express (5.1 miles)
• Urology Austin (5.1 miles)
• Family Wellness Center (5.3 miles)
• Cheryl Coldwater, MD (5.7 miles)
• Austin Gastroenterology (5.7 miles)

Transportation

• Hertz Local Edition (4.5 miles)
• Burnet Municipal Airport-Kate Craddock Field (BMQ) (5 miles)
• Alamo (6 miles)
• Enterprise Rent-A-Car (6 miles)
• U-Haul Neighborhood Dealer (6 miles)
• Griffith Taxidermy (6.3 miles)
• Bus Stop (6.3 miles)

Hospitals

• Seton Highland Lakes Hospital (4.6 miles)
• Seton Family Of Hospitals (4.6 miles)
• Marble Falls Emergency Medical Station (6.4 miles)

Theaters

• ShowBiz Cinemas (5 miles)

Parks

• Galloway & Hammond City Park (5.4 miles)
• Longhorn Cavern State Park (5.8 miles)
• Burnet County Park (6 miles)

Cafes

• Mojo Coffee (5.7 miles)
• Starbucks (6.4 miles)

Pharmacies

• Walgreens (6.1 miles)
• Health Mart Pharmacy (6.3 miles)
• Stein Pharmacy & Nutrition Center (6.3 miles)
• Walgreens (6.4 miles)
• Health Mart Pharmacy (6.8 miles)