Visiting Angels - Marble Falls, TX

Pros

• Christa is dependable, kind, and caring.
• Felicia Macias is absolutely amazing and wonderful; she is loving and caring.
• Christa's devotion to her clients is loving, caring, and compassionate.
• Felicia provides the best care and has a positive attitude toward her clients.
• Felicia Macias has a big heart and always gives her best with genuine care.
• Felicia is an excellent caregiver who goes above and beyond for her clients.
• Felicia Macias is a pleasure to be around and brightens everyone's day.
• Christa consistently goes above and beyond; she is dependable, honest, and compassionate.
• Susan Shara provides great care; she is punctual, friendly, and uplifting.
• Susan Shara is warm, welcoming, and friendly, and she would be trusted to care for loved ones.

Cons

• The management and billing department is scammy.
• The service is outrageously expensive.
• They will not agree to cancel when asked.
• The reviewer would not recommend Visiting Angels due to these issues.

Review

When illness comes close to home, families often turn to in-home care services to keep loved ones comfortable while weathering difficult times. The experiences shared by several families connected with Visiting Angels in Marble Falls and the Highland Lakes area paint a vivid picture: the caregivers themselves are repeatedly described as dependable, kind, and exceptionally caring, bringing warmth, dignity, and a sense of safety to both patients and their families. Alongside these heartfelt stories, there is also a clear note about administrative frustrations - specifically around management and billing - which some families found difficult to navigate even as they trusted the caregivers who showed up day after day.

Christa, a caregiver with Visiting Angels in Highland Lakes, stands out in many of the narratives for her reliability and grace. Reviewers describe her as dependable, kind, and caring, with a warm and uplifting personality that lightens the mood in what can be very hard moments. One person emphasizes Christa's impact during the final stages of life, noting that she carried herself with grace and made a meaningful difference for her friend and those around her. Others describe Christa as "the best" and a caregiver who is consistently there for her clients, someone you can count on during times when every moment matters. Across multiple messages, Christa is praised for turning challenging circumstances into moments of comfort, connection, and genuine care.

Felicia Macias is another caregiver who elicits abundant praise across the reviews. She is described as absolutely amazing, wonderful, and trustworthy with loved ones, a healer whose profound compassion feels "god sent." The sentiment runs strong that Felicia is not only a skilled caregiver but also a positive force - an on-time, reliable presence whose attitude towards clients is deeply admired. Several reviews call her the best at what she does, with phrases such as "Felicia is the BEST" and "Highly recommend if you ever need their services." The depth of admiration continues as reviewers talk about Felicia's big heart, her ability to go the extra mile, and the sense that every action comes from genuine care. One reviewer even highlights Felicia's work ethic beyond caregiving: she balances a full-time caregiving role, helps manage seven children, and assists with a family business, all while maintaining a bright, patient, and encouraging demeanor. The consistent thread is that Felicia's presence brings reassurance and warmth to families.

Susan Shara is repeatedly celebrated for her immediate rapport, meticulous attention, and steady, compassionate care. She is described as prompt, prepared, and able to quickly put families at ease - so much so that our loved one "practically asked us to stay away so Susan could be there more." Families emphasize that Susan is always on time, greets people with a smile, and provides updates that give caregivers real peace of mind. The testimonials go on to praise her depth of care, noting that her compassion and attentiveness extend well beyond basic duties, and that she consistently makes a meaningful difference in the quality of life and day-to-day experience of those under her care. The sentiment is clear: Susan is a trusted, capable, and uplifting presence who embodies the spirit of dedicated caregiving.

Beyond the individual caregivers, several reviews highlight the overall experience of working with Visiting Angels in Marble Falls and Highland Lakes. Families recount that the staff, led by figures like Christa and Felicia, creates a sense of safety and support during times when families are juggling medical needs, emotional stress, and the practical realities of caregiving. The testimonials speak to a shared understanding: compassionate, person-centered care can transform difficult days into moments of relief, connection, and dignity for both patients and their families. The warmth in these accounts is palpable - the sense of a team that truly cares - and it is reinforced by personal anecdotes about listening, encouragement, and consistent presence.

However, not every note is entirely positive in the administrative domain. One sentiment raises concerns about the management and billing aspects of the service. The reviewer characterizes the billing as "scammy" and describes the costs as "outrageously expensive," with a sense that cancellation requests are not always honored. This perspective contrasts with the broad, heartfelt praise for the caregivers themselves, signaling a divide some families experience between front-line care and the administrative side of the agency. It serves as a cautionary note: while the caregivers are widely celebrated for their dedication and kindness, the experience with billing and cancellation policies can dampen satisfaction and trust in the overall service.

Taken together, the stories from Marble Falls and Highland Lakes depict a picture of remarkable caregiving delivered by individuals who show up with empathy, skill, and a genuine love of helping others. Christa, Felicia Macias, and Susan Shara are highlighted repeatedly for their reliability, warmth, and the tangible difference they make in the lives of patients and their families. Their clients describe feeling safe, informed, and deeply cared for, with care that respects dignity, supports daily living, and brings a measure of peace during trying times. At the same time, the feedback about administration reminds readers that great care can still be clouded by concerns over cost and cancellation policies, underscoring the importance of aligning compassionate front-line service with clear, fair, and transparent administrative practices. Overall, the care experiences paint a heartfelt portrait of compassionate, dependable help when it matters most, anchored by the outstanding work of individual caregivers who become trusted partners for families facing serious health challenges.

This part of Marble Falls, Texas offers a convenient and accessible location for senior living, with a range of essential amenities nearby. There are reputable physicians and healthcare facilities in close proximity, including Austin Heart, Texas Oncology, and Marble Falls Emergency Medical Station. Pharmacies such as Walgreens and CVS are also conveniently located for easy access to medications. For recreational activities, the area boasts beautiful parks like Lakeside Park and Horseshoe Bay Public Park, as well as cultural attractions like ShowBiz Cinemas. Places of worship such as Southern Baptist Convention and St Andrew Presbyterian Church provide spiritual support for residents. Overall, this area combines convenience with a peaceful atmosphere, making it an attractive option for seniors looking to settle in Marble Falls.

Physicians

• Cheryl Coldwater, MD (0 miles)
• Austin Heart (0.1 miles)
• Austin Gastroenterology (0.2 miles)
• Family Wellness Center (0.5 miles)
• Texas Oncology-Marble Falls (0.5 miles)
• Urology Austin (0.6 miles)
• 20 20 Express (0.7 miles)

Cafes

• Mojo Coffee (0.3 miles)
• Starbucks (1.7 miles)
• Hoovers Valley Cafe (10.8 miles)

Restaurants

• Nelly’s Homemade Ice Cream (0.3 miles)
• Panda Express (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Fuji Sushi & Asian Grill (0.4 miles)
• Agustino’s Mexican Food (0.5 miles)
• Bella Sera (0.5 miles)
• Pizza Hut (0.6 miles)

Transportation

• Alamo (0.3 miles)
• Enterprise Rent-A-Car (0.4 miles)
• Hertz Local Edition (1.2 miles)
• U-Haul (9.9 miles)
• Burnet Municipal Airport-Kate Craddock Field (BMQ) (10.7 miles)

Pharmacies

• Walgreens (0.5 miles)
• Health Mart Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Good Neighbor Pharmacy (6.4 miles)

Places of Worship

• Southern Baptist Convention (0.6 miles)
• First Baptist Church (0.6 miles)
• Church of Christ (0.8 miles)
• Evangelical Luthrn Ch In Amr (0.8 miles)
• St Peter's Lutheran Church (0.8 miles)
• St Andrew Presbyterian Church (0.8 miles)
• RockPile Church (0.9 miles)

Theaters

• ShowBiz Cinemas (0.7 miles)

Hospitals

• Marble Falls Emergency Medical Station (0.7 miles)
• Kirby Highland Lakes Surgery (1.8 miles)
• Seton Highland Lakes Hospital (10.2 miles)
• Seton Family Of Hospitals (10.3 miles)

Parks

• Lakeside Park (1.5 miles)
• Horseshoe Bay Public Park (6.5 miles)
• Longhorn Cavern State Park (8.3 miles)
• Bullfrog Cove (9.1 miles)
• Kingsland Community Park (10.9 miles)