Visiting Angels - Marble Falls, TX in Marble Falls, TX

Pros

• The caregivers are dependable, kind, and caring.
• Christa Cobb is an exceptional, compassionate, and dedicated caregiver who truly cares for her clients.
• Felicia Macias is an amazing, loving caregiver who consistently goes above and beyond for her clients.
• Susan Shara is a reliable, friendly, and attentive caregiver who makes a meaningful difference.
• Visiting Angels is a wonderful company with a professional, flexible, and responsive staff.
• The Marble Falls office is skilled, kind, and deeply caring toward clients and their families.
• Cristal leads with compassion and responsibility, delivering excellent caregiving and cheerful visits.
• The team provides clear communication and updates, giving families peace of mind.
• The caregiving services help families feel supported and secure during challenging times.

Cons

• They describe the management and billing department as scammy and would not recommend the service.
• They consider the service outrageously expensive and note that cancellations are not honored when requested.
• They feel they are not getting their money's worth and will look elsewhere for home care.

Review

Visiting Angels Marble Falls is best suited for families that want deeply personalized, in-home caregiving delivered by highly praised, compassionate caregivers, with the flexibility to keep a loved one at home rather than move straight to an assisted-living facility. The Marble Falls team earns consistently strong feedback for bedside manner, reliability, and the ability to build real, family-style relationships with clients. Caregivers such as Felicia Macias, Christa Cobb, and Susan Shara frequently stand out for their warmth, dependability, and genuine affinity for working with older adults. The office side - led by staff like Celette and Cristal - also earns praise for responsiveness, smooth scheduling, and a willingness to travel to meet clients' needs. The arrangement works well for those who value regular updates to family members and a caregiver team that can handle day-to-day tasks, errands, and doctor visits without requiring the client to leave the home.

That said, there are meaningful reasons to consider alternatives. A recurring thread in reviews is concern about management and billing, with at least one account describing the billing as "scammy" and the costs as prohibitively high. A no-contract model is listed as a feature, but it can also translate into unpredictability if a specific caregiver isn't consistently available or if cancellation terms feel restrictive in practice. For families operating on tight budgets or seeking crystal-clear, no-surprise pricing and straightforward cancellation terms, these tendencies may push toward evaluating other providers or negotiating clearer agreements up front. In addition, while the agency can arrange multiple caregivers and rapid scheduling, some clients run into gaps when trying to lock in a preferred caregiver for set hours over the long term.

The strongest positives of Visiting Angels Marble Falls tend to overshadow these concerns when recognition goes to the caregiving core. The caregivers consistently deliver high-quality, person-centered care - patients are kept safe, meals are supported, and daily tasks are managed with initiative and sensitivity. Time and again, families report caregivers arriving on time, staying engaged, and going beyond the basics to ensure comfort and dignity. The most meaningful offset to the potential downsides is the depth of trust built between families and caregivers; updates are frequent, and families feel informed and reassured by the caregiver's steady presence and professional communication.

Equally important are the operational strengths that support ongoing peace of mind. The agency's no-contract stance reduces commitment anxiety, allowing families to adjust care intensity as needs evolve without a long-term lock-in. Care often extends beyond home visits to practical supports - help with errands, transportation to appointments, light housekeeping, and even coordination around medical visits - so loved ones stay integrated with their routines at home. The staff's willingness to travel to reach clients and the visible emphasis on compassionate, responsible care are repeatedly highlighted as hallmarks of the Marble Falls operation. Licensing, bonding, and insurance credentials are cited as reassuring background protections that accompany the service.

For families weighing the decision, the bottom line is clear: Visiting Angels Marble Falls excels for those who prioritize stellar caregiver relationships, flexible, home-centered support, and strong family communication, with a reasonable tolerance for cost variability and scheduling nuance. The strongest caveat to anticipate is a potential mismatch between expectations of a fixed caregiver and the agency's staffing realities, compounded by concerns about billing transparency. If that combination of high-touch caregiving with adaptable arrangements aligns with the family's goals, this is a compelling option. If predictable pricing, guaranteed single-caregiver continuity, or absolute billing clarity are non-negotiable, it is prudent to explore alternatives or insist on explicit terms before committing.

In practical terms, prospective clients should begin with a direct contact from the Marble Falls team and request a specific caregiver lineup to assess fit. Clarify pricing up front, including potential hourly rates, overtime, and any cancellation fees, and discuss what a trial period would look like. Ask for a written care plan, scheduling expectations, and a clear process for handling caregiver substitutions. Verify that the provider offers licensed, bonded, and insured coverage and confirm how updates will be communicated during the care plan. For families with long-term, 24/7 supervision needs or stringent budget limits, a careful comparison with other local options is essential to ensure the chosen path delivers both heart-centered care and financial clarity.

This part of Marble Falls, Texas offers a convenient and accessible location for senior living, with a range of essential amenities nearby. There are reputable physicians and healthcare facilities in close proximity, including Austin Heart, Texas Oncology, and Marble Falls Emergency Medical Station. Pharmacies such as Walgreens and CVS are also conveniently located for easy access to medications. For recreational activities, the area boasts beautiful parks like Lakeside Park and Horseshoe Bay Public Park, as well as cultural attractions like ShowBiz Cinemas. Places of worship such as Southern Baptist Convention and St Andrew Presbyterian Church provide spiritual support for residents. Overall, this area combines convenience with a peaceful atmosphere, making it an attractive option for seniors looking to settle in Marble Falls.

Physicians

• Cheryl Coldwater, MD (0 miles)
• Austin Heart (0.1 miles)
• Austin Gastroenterology (0.2 miles)
• Family Wellness Center (0.5 miles)
• Texas Oncology-Marble Falls (0.5 miles)
• Urology Austin (0.6 miles)
• 20 20 Express (0.7 miles)

Cafes

• Mojo Coffee (0.3 miles)
• Starbucks (1.7 miles)
• Hoovers Valley Cafe (10.8 miles)

Restaurants

• Nelly’s Homemade Ice Cream (0.3 miles)
• Panda Express (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Fuji Sushi & Asian Grill (0.4 miles)
• Agustino’s Mexican Food (0.5 miles)
• Bella Sera (0.5 miles)
• Pizza Hut (0.6 miles)

Transportation

• Alamo (0.3 miles)
• Enterprise Rent-A-Car (0.4 miles)
• Hertz Local Edition (1.2 miles)
• U-Haul (9.9 miles)
• Burnet Municipal Airport-Kate Craddock Field (BMQ) (10.7 miles)

Pharmacies

• Walgreens (0.5 miles)
• Health Mart Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Good Neighbor Pharmacy (6.4 miles)

Places of Worship

• Southern Baptist Convention (0.6 miles)
• First Baptist Church (0.6 miles)
• Church of Christ (0.8 miles)
• Evangelical Luthrn Ch In Amr (0.8 miles)
• St Peter's Lutheran Church (0.8 miles)
• St Andrew Presbyterian Church (0.8 miles)
• RockPile Church (0.9 miles)

Theaters

• ShowBiz Cinemas (0.7 miles)

Hospitals

• Marble Falls Emergency Medical Station (0.7 miles)
• Kirby Highland Lakes Surgery (1.8 miles)
• Seton Highland Lakes Hospital (10.2 miles)
• Seton Family Of Hospitals (10.3 miles)

Parks

• Lakeside Park (1.5 miles)
• Horseshoe Bay Public Park (6.5 miles)
• Longhorn Cavern State Park (8.3 miles)
• Bullfrog Cove (9.1 miles)
• Kingsland Community Park (10.9 miles)