Garden State Rest Home

Pros

• The doctors, staff, and assistants are very attentive.
• Dr. Nemeth, Nurse Lynice, and assistants Barbara, Queen, and Tyson are very professional with an old-school, homely spirit.
• The Head RA is exceptional and ensures nurses and assistants are on point.
• The family is totally pleased with the level of care and attention their loved one has received.
• The staff are caring and available to help families in any way they can.
• The afternoon nurses Delisia and Tony, Ingrid, Stacy, Karen, and others really care about the patients.
• The staff was very caring and kind, catering to all needs.
• The facility is top-rated for care.
• The social worker Angeline was kind and attentive to needs.
• The care on E Wing is delivered with respect and compassion.
• The receptionist was extremely nice and helpful.
• The facility has a beautiful new dialysis unit and a new Short-Term Rehab Unit.

Cons

• The facility is dirty, lazy, smelly, and careless.
• The rooms were dirty, with a filthy floor, blood, alcohol swabs, and a used needle left in view.
• Weekend staff don't care at all about the patients.
• The lobby seating is too low to the ground, making it hard for elderly visitors to sit and stand.
• The bathrooms were very dirty and the overall cleanliness was inconsistent.
• Billing errors cause families to owe more or be overcharged, with receipts lacking causing confusion.
• The patient did not receive the full allotted therapy time.

Review

Burlington Woods Facility presents itself in the public eye as a place with a wide range of experiences. On one hand, there are strong, highly positive stories about compassionate care, attentive professionals, and families feeling a sense of relief that their loved ones are in capable hands. On the other hand, there are stark, alarming accounts of cleanliness issues, safety concerns, and perceived lapses in staffing and attentiveness that have left some visitors furious and dismayed. Taken together, the collection of reviews paints a portrait of a facility that can be excellent in parts but is inconsistent in others, depending on who is taking care of you and where in the building you are.

Across many accounts, a core group of caregivers stands out as especially dedicated and professional. Doctors, nurses, and aides are repeatedly praised for being attentive, respectful, and down-to-earth. Dr. Nemeth, Nurse Lynice, and aides such as Barbara, Queen, and Tyson are repeatedly described as operating with an old-school, homely spirit while staying purposefully patient-centered. The head resident administrator (Head RA) is singled out as exceptional, with comments highlighting her care for patients and her insistence that nurses and assistants stay on point. Several families express gratitude for the way the staff listen to concerns and respond with warmth and competence, contributing to a sense of security and trust during difficult times.

There are many stories of positive, comprehensive care for patients and their families. One family describes their son's weeks-long treatment as being supported by nurses, physical and occupational therapists, a dietitian, a social worker, maintenance staff, and technicians who all seem focused on making the stay as pleasant as possible. The involvement of multiple professionals - therapists, social workers, and even the dietary team - creates a sense that the facility can coordinate a broad spectrum of needs, which can take a great deal of pressure off families who are navigating difficult health situations. Another reviewer notes that care for an elderly relative in the E Wing was delivered with visible respect, kindness, and consistent kindness in greetings and interactions throughout the day and night.

However, the facility has had alarming and jarring episodes that cannot be overlooked. One highly critical visit described a "biohazard disaster" in which the room was overflowing with waste and dirt, including a nuclear of the sorts of items you should never encounter in a patient's vicinity, with a used needle found in the window sill. The encounter included a tense confrontation with a staff member accused of verbally attacking the visitor, followed by a supervisor who addressed the immediate problem by moving the patient to a different room. The reviewer left with a strong refusal to recommend the place and a warning to others to steer clear, underscoring a fear that safety and professional boundaries were compromised in that moment.

Cleanliness and maintenance are another area where experiences vary widely. Some reviews describe the rooms as dirty or in need of better cleaning, with complaints about dirty commodes, floors, and bathrooms, and a perception that certain shifts - the weekends in particular - are less attentive to patient needs. Another reviewer pointed out issues with the physical environment: a newer part of the building, praised for its appearance and renovations, contrasted with older areas where cleanliness appeared lacking and odors were mentioned. These mixed observations suggest that cleanliness may depend heavily on location within the facility and the time of day or week a patient visitor happens to be there.

Despite these inconsistencies, there is a substantial stream of praise for staff across wings and units. Several mentions highlight the "awesome" work of teams caring for residents, with particular appreciation for A-Wing and the therapy department. Positive remarks about the social work team, especially Angeline, and about reception and front-desk staff for their kindness, responsiveness, and courtesy help balance the more negative experiences. In some reviews, families feel that the care staff's genuine concern for residents' well-being is evident in daily interactions, with caregivers greeting residents with smiles and maintaining a calm, patient-centered environment that reassures loved ones.

Financial and administrative aspects also surface in the feedback, with some reviewers mentioning confusion or frustration over billing and insurance timelines. One review urges families to stay on top of finances and to keep receipts for any discrepancies, signaling that, for some, administrative processes can complicate the caregiving experience. Yet other comments celebrate efficient coordination and transparent communication from staff, underscoring that when administration is aligned with clinical care, families can feel supported rather than overwhelmed.

The facility's evolution over time is a recurring subtext. A number of reviewers note a visible improvement, such as a newly renovated look (and even a new dialysis unit and short-term rehab unit) that signals investment in patient care infrastructure. For some, these updates translate into tangible comfort and better experiences, reinforcing a belief that Burlington Woods is capable of delivering high-quality care in its best moments. For others, the renovation does not erase lingering concerns about staffing consistency, routine maintenance, or the precise quality of daily care - especially in the places where patients spend the most time.

Overall, Burlington Woods Facility emerges as a place of dual realities. It can be a place of deep compassion, professional expertise, and meaningful family support, where patients feel respected, well-cared-for, and connected to a capable care team. At the same time, it is a place where cleanliness lapses, inconsistent experiences between different wings or shifts, and safety concerns can leave a sense of unease. This combination means that families and visitors may experience powerful moments of relief and confidence alongside moments of frustration or alarm. If you or a loved one are considering care here, it would be wise to engage with the care team early, ask detailed questions about staffing, cleanliness protocols, and daily schedules, and stay attentive to both the positive professional relationships and any issues that arise in the environment.

Pharmacies

• Walgreens (0.5 miles)
• Rite Aid (1.5 miles)
• Rite Aid (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)
• Rite Aid (4.3 miles)

Restaurants

• Doc's Pub Irish Sports Bar (0.7 miles)
• King George II Inn (1.2 miles)
• The Golden Eagle Restaurant (1.7 miles)
• Chick-Fil-A (1.9 miles)
• Bencivengo's Tomato Pies (2.1 miles)
• Crown Fried Chicken (2.3 miles)
• New Golden Dawn Diner (2.4 miles)

Parks

• Columbus Park (0.8 miles)
• Hainesport Township Park (6.7 miles)
• Champion Park Playground (11.2 miles)
• Delaware River Canal Tow Path (11.5 miles)

Physicians

• Dr.'s Eyecare Center (2 miles)
• Cooper University Physicians (2.5 miles)
• Cooper Hematology/Oncology (2.6 miles)
• South Jersey Eye Physicians (5.4 miles)
• Capital Health Primary Care - Columbus (5.9 miles)
• Clermont Nadine N Md Virtua Memorial Hospital Mt Holly (7.1 miles)
• Wilson Dermatology & Skin Care (7.4 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8.3 miles)
• Starbucks (11.4 miles)

Hospitals

• Jefferson Torresdale Hospital (6.7 miles)
• Frankford Hospital-Bucks County (7.3 miles)
• St Mary Rehab Hospital (9.4 miles)
• Mercer Family Health Center (11.3 miles)

Theaters

• AMC Neshaminy 24 (6.7 miles)

Transportation

• Trenton Transit Center (11.1 miles)

Places of Worship

• St Luke's Episcopal Church (11.3 miles)