Complete Care at Marcella in Burlington, NJ

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Complete Care at Marcella in Burlington, NJ

2305 Rancocas Road, Burlington, NJ 08016

For more information about senior living options: (844) 490-3973

4.2 from 102 reviews
5 stars
71
4 stars
11
3 stars
3
2 stars
1
1 stars
16

Memory Care Skilled Nursing Facility

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    Overall Review of Complete Care at Marcella

    Pros

    • pro Beatrice and several other staff members were excellent in their care.
    • pro Marcella's staff take really good care of residents, with kind and attentive personal care.
    • pro The nursing staff have been vigilant, and the physical and occupational therapists have been instrumental in regaining strength.
    • pro The activities group is amazing, with Tina engaging residents and showing real compassion.
    • pro The facility is clean and consistently staffed with courteous, polite, and professional team members.
    • pro The staff are caring, compassionate, and respectful toward residents and families.
    • pro Families feel welcomed and supported by a responsive staff and leadership.
    • pro Management has moved residents for better sleeping arrangements promptly when asked.
    • pro The therapy team is top-notch, providing attention, concern, and teamwork.
    • pro The facility delivers comprehensive medications and personal needs, making it a good value for residents.
    • pro Visitors repeatedly describe the staff as friendly, helpful, and professional, making them feel at home.

    Cons

    • pro The staff were indifferent and unhelpful, with care requests met with attitude and poor communication.
    • pro The food was awful and sometimes inedible.
    • pro The facility smelled horrible, phones went unanswered, and residents were treated poorly.
    • pro Rehab care was minimal and poorly organized, offering little real therapy.
    • pro The staff were neglectful and management failed to address the neglect.
    • pro The physical therapy team seemed clueless, lacked compassion, and did not advocate for the patient.
    • pro Discharge procedures left patients without clear medication instructions or knowledge of changes.
    • pro There were abusive or insensitive staff, and aides needed retraining on sensitivity.
    • pro The facility was dirty.

    Review

    Complete Care at Marcella in Burlington, NJ is best suited for seniors who are entering rehab or require ongoing skilled nursing with reliable therapy, and for families seeking a Medicaid-friendly option that supports social engagement. The community tends to produce solid therapy outcomes and compassionate care from nurses and aides, with an atmosphere that emphasizes activity and interaction. For families navigating long-term recovery or memory-support needs, Marcella often emerges as a practical, accessible choice, especially when Medicaid eligibility is a practical consideration. This is not a one-size-fits-all recommendation, but a pragmatic fit for those prioritizing rehabilitative momentum, professional staff attention, and a navigable payment path.

    Those who prize absolute consistency in communication across all shifts may want to consider alternatives. Review narratives repeatedly flag barriers in contact with case managers and social workers, with messages taking days or weeks to return. Discharge planning and medication coordination also appear uneven, with some families describing abrupt or poorly explained transitions and changes that were not fully communicated. In short, when dependable, transparent updates and predictable administrative handling are non-negotiables, Marcella's mixed communication track record argues for looking at other nearby options before committing.

    The strongest upsides lie in the core clinical team and the daily lived experience. Nursing staff are repeatedly described as vigilant and caring, and the therapy department is praised for hands-on, goal-oriented work that helps residents regain strength. The activities program, including the efforts of dedicated staff like Tina, helps residents stay socially engaged and emotionally supported, which can make a meaningful difference in quality of life even when medical needs are demanding. The facility itself is consistently noted to be clean and well-maintained, and many family members appreciate a welcoming environment that respects residents' autonomy and personal preferences. When these strengths align with clear rehab goals and steady therapy momentum, the overall experience can be markedly positive.

    At the same time, the main cons present significant caveats. Reports of neglect or indifference from some staff, gaps in timely responses, and occasional reliability issues around supplies and showering routines disturb the care baseline. Complaints about meals - whether inconsistency in quality or flavor - are not universal, but they appear often enough to matter for overall satisfaction. Cleanliness and odor problems surface in a few accounts, and the most serious concerns revolve around perceived inattention to medical or hydration needs, especially during difficult hours or transitions. These factors do not uniformly define every stay, but they do create a risk profile that families must weigh seriously, particularly when the resident has complex medical or mobility needs.

    For families actively weighing Marcella, practical due diligence matters. Schedule multiple visits, request candid conversations with the director or administrator, and press for a face-to-face meeting with front-line nursing leadership and the therapy team. Ask for a written, reviewable care plan with specific rehab milestones and a clear medication management protocol, including who administers what and when. Confirm transportation arrangements for appointments and discharge transitions, and verify menus and meal protocols to set realistic expectations about daily nutrition. Inquire about staffing patterns by shift and how staff turnover is managed, because consistency here correlates with trust and safety. Finally, consider how the community handles family communication: a structured update cadence and a reliable point of contact can mitigate many of the concerns surfaced in reviews.

    The bottom line remains practical and clear. Complete Care at Marcella offers a solid rehab- and nursing-forward core with compassionate staff, a clean, pleasant environment, and an engaging activities program that supports social connection and emotional well-being. Those priorities align well with families seeking momentum in recovery and a facility that accepts Medicaid. Yet the spectrum of experiences documented by families - ranging from highly positive to seriously problematic - means vigilance is essential. If rehabilitation progress, respectful medical attention, and a steady flow of information are non-negotiables, Marcella can be a good fit with proactive oversight. If consistent communication and unwavering staffing reliability are must-haves, broader exploration of alternatives may better safeguard peace of mind and long-term outcomes.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity
    • Studio apartments Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.

    Types of Care

    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Laundry LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Trenton-Mercer County (16 miles away) Trenton-Mercer County (16 miles away)
    • Philadelphia International (24 miles away) Philadelphia International (24 miles away)
    • Transportation & parking Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Physical therapy Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Religious services Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Languages Spoken

    • English EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.

    Description

    Complete Care at Marcella in Burlington, NJ is a well-equipped assisted living community that provides residents with exceptional care and a comfortable living environment. As a skilled nursing facility, it offers around-the-clock supervision to ensure the safety and well-being of all residents.

    The community boasts a wide range of amenities designed to enhance the quality of life for its residents. A beauty salon is available on-site for personal grooming needs, while cable or satellite TV ensures entertainment options are always at hand. A spacious dining room provides a delightful setting for meals, and fully furnished accommodations offer convenience and comfort. The presence of a garden and outdoor space allows residents to enjoy nature and take leisurely strolls. Housekeeping services ensure cleanliness and tidiness throughout the community, while laundry facilities take care of residents' clothing needs.

    Residents at Complete Care at Marcella also benefit from various care services tailored to their specific needs. Assistance with activities of daily living, such as bathing, dressing, and transfers, is readily available to promote independence and ease daily routines. The community coordinates with healthcare providers to ensure seamless communication and continuity in medical support. For those requiring special diets or medication management, personalized plans are implemented. Additionally, mental wellness programs cater to individuals with mild cognitive impairment.

    The community goes above and beyond in facilitating transportation arrangements for medical purposes, including doctor's appointments. Accessible Wi-Fi/high-speed internet enables residents to stay connected with loved ones near and far.

    In terms of dining options, Complete Care at Marcella accommodates special dietary restrictions as required by individual residents.

    Engaging activities are an integral part of life at this community. Fitness programs promote physical well-being, while religious services cater to spiritual needs. Residents can look forward to scheduled daily activities that provide socialization opportunities and foster a sense of belonging.

    Located in close proximity to several amenities essential for everyday life, including cafes, parks, pharmacies, physicians' offices, and restaurants, Complete Care at Marcella ensures convenience for residents and their families.

    With its comprehensive care services, desirable amenities, and convenient location, Complete Care at Marcella offers a warm and inviting assisted living community that prioritizes the wellness and comfort of its residents.

    Nearby Places of Interest

    Restaurants

    • Chick-Fil-A (0.8 miles)
    • Crown Fried Chicken (1.5 miles)
    • Cracker Barrel (2 miles)
    • New Golden Dawn Diner (2.4 miles)
    • Doc's Pub Irish Sports Bar (2.7 miles)
    • Gaetano's Penny Packer (3 miles)
    • Bencivengo's Tomato Pies (3.2 miles)

    Pharmacies

    • Walgreens (1.3 miles)
    • Rite Aid (1.8 miles)
    • Walgreens (2 miles)
    • CVS Pharmacy (2.4 miles)
    • Walgreens (2.9 miles)
    • ACME Markets Pharmacy (3.8 miles)
    • CVS Pharmacy (3.9 miles)

    Cafes

    • Starbucks (1.4 miles)
    • Starbucks (9.1 miles)
    • Starbucks (9.6 miles)
    • Starbucks (10.8 miles)

    Physicians

    • Cooper Hematology/Oncology (1.6 miles)
    • Cooper University Physicians (1.7 miles)
    • Dr.'s Eyecare Center (2.2 miles)
    • Clermont Nadine N Md Virtua Memorial Hospital Mt Holly (4.8 miles)
    • Gastroenterology Consultants of South Jersey (5.2 miles)
    • South Jersey Eye Physicians (5.2 miles)
    • Capital Health Primary Care - Columbus (5.9 miles)

    Parks

    • Columbus Park (2.4 miles)
    • Hainesport Township Park (4.3 miles)
    • Country Farms Park (9.7 miles)
    • Champion Park Playground (11.9 miles)

    Hospitals

    • Jefferson Torresdale Hospital (7.4 miles)
    • Frankford Hospital-Bucks County (9.8 miles)
    • St Mary Rehab Hospital (11.8 miles)
    • Jefferson Cherry Hill Hospital (11.9 miles)

    Theaters

    • AMC Neshaminy 24 (8.7 miles)

    Frequently Asked Questions

    What floor plans and room types does Complete Care at Marcella offer?
    Where is Complete Care at Marcella?
    Does Complete Care at Marcella provide care for residents with dementia or Alzheimer's disease?
    What photos are available for Complete Care at Marcella in Burlington, New Jersey?

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    Related Resources

    • dementia stagesUnderstanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations

      Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.

    • dementia careA Holistic Dementia Care Guide: Effective Strategies for Memory Support

      The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.

    • activities of daily livingComprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment

      Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.


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