2305 Rancocas Rd, Burlington, NJ 08016
For more information about senior living options: (844) 490-3973
Beatrice was the bomb, and there were several others that were excellent. Marcella has taken really good care of her mother-in-law. The personal care staff are kind and attentive. The nursing staff has been vigilant. The therapists have been instrumental in her recovery. The activities group is amazing, and Tina helps residents smile, laugh and dance to music. The facility is clean and smells good, and the staff are courteous and professional. The Marcella team is comprised of kind, compassionate and genuinely caring people. The management works well with the staff and is highly supportive. The physical therapy department is professional and competent. The staff are friendly and helpful.
The staff showed indifference and poor communication, and the food was awful and sometimes inedible. The facility is described as horrible: it smells, nobody answers the phones, and the elderly are treated like trash. The staff were neglectful, and management would not address the neglect. The nurse aides were often careless or rude and wouldn't disclose their names when asked. The rehab program was severely inadequate, with a clueless head of physical therapy and no coherent plan. The discharge process was mishandled, with meds unclear and care coordination lacking. Basic needs and amenities were inconsistent, including insufficient sheets/blankets/diapers and poor shower access. Administrative issues, such as altering insurance without proper discussion and delayed or missing communications, caused ongoing problems. Understaffing led to dangerous conditions, including reports of patients contracting COVID or being left with inadequate care.Marcella Center in Burlington, NJ is best suited for families seeking a rehabilitation-focused community where strong therapy teams, attentive nursing, and a capable, personable staff can drive meaningful recovery. The facility tends to shine for residents needing short- to mid-term rehab after surgeries, strokes, or falls, where daily therapy, coordinated care, and social engagement can yield real strength gains. The environment often feels welcoming and home-like, with caregivers who can be genuinely compassionate and patient when residents are navigating difficult transitions. For families prioritizing recovery momentum and a workforce that appears to value resident dignity, Marcella Center presents a practical, capable option.
However, there is a clear caveat: the very features that make Marcella Center appealing may not align with every family's needs. Those who insist on flawless communication, consistent responsiveness from case managers, and a uniformly spotless safety record should scrutinize alternatives. Several families report delays in phone calls, inconsistent follow-up, and discharge planning gaps, including medication reconciliation and transport arrangements. The severity of these concerns in some cases cannot be ignored, and the facility's quality can hinge on shifts in staffing and management attention. For residents who require meticulous coordination and near-immediate issue-resolution, a different setting may prove more reliable.
The strongest upside lies in the care teams and daily routines that encourage genuine recovery. The nursing and therapy staff are frequently described as vigilant, capable, and compassionate, with therapists delivering attentive, outcome-focused rehab. The activities program, led by engaging coordinators, regularly draws residents into music, movement, and social opportunities that help sustain morale and participation. Cleanliness and a generally pleasant atmosphere further bolster daily life, making visits and stays more comfortable. When the care team is operating smoothly, families witness tangible progress in mobility and overall well-being, which can offset some of the administrative friction that occasionally surfaces.
Yet the flip side remains real and material. Reports of neglectful or indifferent behavior, inconsistent response to needs, and, in some instances, disorienting or dangerous lapses in care have appeared in the feedback pool. Discharge experiences vary widely - some families describe prompt, well-communicated transitions, while others recount abrupt releases, incomplete medication instructions, or transportation missteps. Cleanliness and odor issues emerge in certain reviews, alongside complaints about staffing levels during high-demand periods. While many staff members are praised for their professionalism, the spectrum of experiences suggests a genuine risk that care quality can swing with staffing and leadership stability.
To navigate these dynamics, concrete steps can help families protect their loved ones without sacrificing Marcella Center's strengths. Secure a direct line of communication to a consistent case manager or social worker and insist on a written, shared care plan with milestones. Verify medication lists and discharge instructions before any transfer, and confirm transportation arrangements in writing well in advance. Request regular care conferences and on-site observation opportunities so concerns can be addressed promptly. Consider visiting multiple times at different hours to gauge how the staff responds in real-time, especially during evenings and weekends when staffing pressures often sharpen. These precautions help preserve the rehab advantages while minimizing the potential downsides.
In sum, Marcella Center offers solid, recovery-oriented care with a warm, engaging atmosphere that many families value highly. It is a practical choice for residents whose primary goal is meaningful rehab, symptom management, and social engagement, provided that a proactive, communicative family can partner with staff to safeguard care continuity. For those who cannot tolerate irregular communication, inconsistent oversight, or repeated concerns about discharge and daily logistics, exploring alternatives - nearby centers with stronger, more consistent administrative performance - may be prudent. The right fit hinges on balancing the undeniable rehab strengths with a clear strategy to manage the administrative and operational variances that appear in the community.
Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Trenton-Mercer County (16 miles away) Philadelphia International (24 miles away)
Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.The Marcella Center in Burlington, NJ is a vibrant assisted living community that offers a range of amenities and care services to cater to the needs and preferences of its residents. Our residents enjoy comfortable and private living spaces, along with access to various common areas including a spacious dining room where they can savor delicious meals prepared by our skilled culinary team.
In addition to our beautifully manicured garden where residents can relax and enjoy the outdoors, we provide housekeeping services to ensure a clean and organized living environment for all. Laundry services are also available, taking away the hassle of washing and drying clothes.
Transportation and parking facilities are provided for the convenience of our residents, making it easy for them to attend medical appointments or explore nearby attractions. Speaking of which, there are plenty of options for recreation and entertainment surrounding our community. With cafes, parks, pharmacies, physicians, and restaurants in close proximity, residents have ample opportunities to socialize, stay active, and indulge in their favorite activities.
We understand the importance of physical well-being at Marcella Center. That's why we offer physical therapy services provided by qualified professionals who help our residents maintain mobility and improve strength.
For those seeking spiritual fulfillment, religious services are held regularly within our community premises.
At Marcella Center in Burlington, NJ, we strive to create a warm and welcoming environment where seniors can thrive while receiving the support they need. Our dedicated staff is committed to ensuring that each resident has an enriching assisted living experience tailored to their unique needs and preferences.
Marcella Center offers Studio apartments.
Marcella Center is located at 2305 Rancocas Rd, Burlington, NJ 08016 in Burlington County, New Jersey
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