Marcella Center in Burlington, NJ

Information last verified:

2305 Rancocas Rd, Burlington, NJ 08016

For more information about senior living options: (844) 490-3973

4.2 from 111 reviews
5 stars
79
4 stars
12
3 stars
3
2 stars
1
1 stars
16

Overall Review of Marcella Center

Pros

  • pro The staff at Marcella Center is described as extremely professional and polite.
  • pro The care provided to residents is excellent and compassionate.
  • pro The nursing, aides, dietary staff, and therapists are attentive, ethical, and dedicated.
  • pro The activities program, including Tina's interactions, engages residents and brings joy.
  • pro The facility is clean, pleasant, and well maintained.
  • pro The treatment plans show thorough attention and follow-up from therapy staff.
  • pro The staff are friendly, responsive, and provide good communication.
  • pro The center fosters a culture of respect, resident choice, and self-determination.
  • pro The administration and receptionist team are helpful, informative, and accommodating.
  • pro The environment feels welcoming and home-like, making families feel at ease.

Cons

  • pro The facility is horrible; it smells, nobody answers the phones, and the elderly are treated like trash.
  • pro The staff is neglectful, and management protects bad employees instead of addressing the neglect.
  • pro The food is awful and sometimes inedible.
  • pro The facility is dirty and poorly maintained.
  • pro Communication with the staff and case managers is terrible and unresponsive.
  • pro Nurses and aides are careless, lazy, and sometimes rude, with some staff failing to identify themselves.
  • pro The rehab program is inadequate, with minimal activity and little progress.
  • pro They would not recommend this place to stroke victims and cautioned others to avoid.

Review

Marcella Center in Burlington, NJ is best suited for families seeking a rehab-leaning, long-term care environment where a strong therapy team and a consistently professional frontline staff can deliver tangible improvements in function and daily living, backed by an overall warm, respectful culture. The community earns consistent praise for nurses, aides, dietary staff, and therapists who conduct themselves with courtesy and competence. The rehabilitation program stands out, with physical and occupational therapy teams coordinating closely with nursing to maximize recovery, and the activities staff delivering meaningful engagement under the steady guidance of a dependable activities leader. Families report a clean, welcoming setting that supports a dignified aging experience and a sense that residents are treated like people first. For those who want a place that pairs capable clinical care with a genuinely caring, family-friendly atmosphere, Marcella Center represents a compelling option.

That said, Marcella Center is not the right fit for every family. Those who prioritize flawless, always-on communication and strict, predictable operations may want to explore alternatives. A number of reviews highlight inconsistent responsiveness from social workers and case managers, plus disjointed discharge planning that leaves families feeling sidelined. There are disturbing anecdotes about neglect or insufficient after-hours attention, along with reports of odor or cleanliness lapses that undermine confidence in the environment. If a loved one requires meticulous medication management, precise timing, and rock-solid assurances about transportation and coordinated care, other facilities may offer greater reliability. In short, the strengths around care quality and warmth are real, but the operational puzzle, communication, consistency, and discharge control, can be uneven and demands careful verification.

Nonetheless, the balance of pros frequently offsets the cons for most residents, especially those focused on recovery and sustained daily functioning. The nursing and personal-care teams are repeatedly described as attentive, compassionate, and capable, with aides who treat residents with dignity and respect. The therapy department earns particular praise for depth of attention, patient instruction, and a genuine team approach that pushes for progress rather than mere routine. The social worker and activities staff provide a steady backbone for engagement and planning, helping families navigate care decisions and keep residents connected to meaningful routines. Cleanliness and a generally pleasant atmosphere appear in many accounts, reinforcing a sense that this is a well-managed operation where care quality can translate into real improvements in strength, mobility, and mood. These strengths tend to cushion the impact of occasional communication shortcomings and staffing gaps, making the facility a dependable choice for those who value hands-on care and social vitality.

Yet the negatives are not trivial, and they deserve careful consideration. Several accounts describe neglectful behavior or indifference in some shifts, with complaints about staff responsiveness and the timeliness of medication administration or attention to medical needs. Discharge planning and post-discharge follow-through are recurring pain points, sometimes leaving families confused or unprepared for transitions home. A subset of reviews also flag concerns about facility maintenance, including cleanliness and odor, which can erode confidence even when other care elements are strong. The most troubling narratives tie these operational flaws to serious consequences for residents, reminding prospective families that experiences can diverge sharply depending on staffing patterns, leadership attention, and the ability to sustain consistent care across all hours.

For families actively comparing options, a disciplined, on-site vetting process is essential. During a tour, request to meet the nursing director, the rehabilitation supervisor, and the case manager to gauge responsiveness and transparency. Observe staff interactions with residents, tone, patience, and willingness to answer questions carry real weight. Ask to review a current care plan and a therapy schedule to see how individualized goals align with progress. Clarify staffing ratios for day and night shifts, and understand how medication changes are communicated and implemented. Probe dining experiences and resident feedback on meals, since nutrition often reflects broader daily satisfaction. Verify how transportation is arranged, how emergencies are handled after hours, and what options exist if Medicaid or other payers come into play as funding changes. These specifics will reveal whether Marcella Center can deliver consistent, coordinated care over time.

In the end, Marcella Center offers a thoughtful blend of rehabilitative strength, compassionate frontline care, and an engaging, resident-centered atmosphere that many families will value highly. The therapy-focused model, the hands-on nursing, and the active social environment provide meaningful hope for recovery and sustained well-being, especially for seniors who respond well to structured programs and everyday encouragement. The critical caveat is operating consistency: communication, discharge planning, and reliable staffing must be demonstrably solid to ensure the positive potential translates into durable outcomes. If flawless coordination and dependable, transparent management are non-negotiable, it makes sense to compare other options with stronger track records in those domains. For families prepared to stay actively involved and to advocate for clear, timely information, Marcella Center can deliver genuine benefit, with the right care team and leadership ensuring that dignity, progress, and everyday comfort stay front and center.

Features

Housing

  • Studio apartments Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Laundry LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
  • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.

Transportation

  • Trenton-Mercer County (16 miles away) Trenton-Mercer County (16 miles away)
  • Philadelphia International (24 miles away) Philadelphia International (24 miles away)
  • Transportation & parking Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.

Care Services

  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Physical therapy Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.

Activities

  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Religious services Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs.

Languages Spoken

  • English EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.

Description

The Marcella Center in Burlington, NJ is a vibrant assisted living community that offers a range of amenities and care services to cater to the needs and preferences of its residents. Our residents enjoy comfortable and private living spaces, along with access to various common areas including a spacious dining room where they can savor delicious meals prepared by our skilled culinary team.

In addition to our beautifully manicured garden where residents can relax and enjoy the outdoors, we provide housekeeping services to ensure a clean and organized living environment for all. Laundry services are also available, taking away the hassle of washing and drying clothes.

Transportation and parking facilities are provided for the convenience of our residents, making it easy for them to attend medical appointments or explore nearby attractions. Speaking of which, there are plenty of options for recreation and entertainment surrounding our community. With cafes, parks, pharmacies, physicians, and restaurants in close proximity, residents have ample opportunities to socialize, stay active, and indulge in their favorite activities.

We understand the importance of physical well-being at Marcella Center. That's why we offer physical therapy services provided by qualified professionals who help our residents maintain mobility and improve strength.

For those seeking spiritual fulfillment, religious services are held regularly within our community premises.

At Marcella Center in Burlington, NJ, we strive to create a warm and welcoming environment where seniors can thrive while receiving the support they need. Our dedicated staff is committed to ensuring that each resident has an enriching assisted living experience tailored to their unique needs and preferences.

Nearby Places of Interest

Restaurants

  • Chick-Fil-A (0.8 miles)
  • Crown Fried Chicken (1.5 miles)
  • Cracker Barrel (2 miles)
  • New Golden Dawn Diner (2.4 miles)
  • Doc's Pub Irish Sports Bar (2.7 miles)
  • Gaetano's Penny Packer (3 miles)
  • Bencivengo's Tomato Pies (3.2 miles)

Pharmacies

  • Walgreens (1.3 miles)
  • Rite Aid (1.8 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.9 miles)
  • ACME Markets Pharmacy (3.8 miles)
  • CVS Pharmacy (3.9 miles)

Cafes

  • Starbucks (1.4 miles)
  • Starbucks (9.1 miles)
  • Starbucks (9.6 miles)
  • Starbucks (10.8 miles)

Physicians

  • Cooper Hematology/Oncology (1.6 miles)
  • Cooper University Physicians (1.7 miles)
  • Dr.'s Eyecare Center (2.2 miles)
  • Clermont Nadine N Md Virtua Memorial Hospital Mt Holly (4.8 miles)
  • Gastroenterology Consultants of South Jersey (5.2 miles)
  • South Jersey Eye Physicians (5.2 miles)
  • Capital Health Primary Care - Columbus (5.9 miles)

Parks

  • Columbus Park (2.4 miles)
  • Hainesport Township Park (4.3 miles)
  • Country Farms Park (9.7 miles)
  • Champion Park Playground (11.9 miles)

Hospitals

  • Jefferson Torresdale Hospital (7.4 miles)
  • Frankford Hospital-Bucks County (9.8 miles)
  • St Mary Rehab Hospital (11.8 miles)
  • Jefferson Cherry Hill Hospital (11.9 miles)

Theaters

  • AMC Neshaminy 24 (8.7 miles)

Frequently Asked Questions

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