Complete Care Burlington Woods

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Complete Care Burlington Woods

115 Sunset Road, Burlington, NJ 08016

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
79
4 stars
11
3 stars
3
2 stars
1
1 stars
6

Memory Care Skilled Nursing Facility

Overall Review of Complete Care Burlington Woods

Pros

  • pro Doctors, staff and assistants are very attentive and serving.
  • pro Dr. Nemeth, Nurse Lynice and assistants, Barbara, Queen and Tyson are very Professional with an old school homely spirit and down to earth.
  • pro The Head RA is a very exceptional woman that cares about her patience and make sure that her nurses and assistance are on point.
  • pro The team does an awesome job taking care of the residents!
  • pro The care at Burlington Woods is phenomenal!!!
  • pro The staff on the A wing at Burlington Woods is wonderful!
  • pro The receptionist was extremely nice and helpful and gave us a pleasant greeting when we came in.
  • pro Beautiful new Dialysis unit with new Short Term Rehab Unit!
  • pro She was treated with respect and love, and all of the employees showed such compassion when tending to her needs.

Cons

  • pro A reviewer alleged that the facility unalived their loved one and described it as dirty, lazy, smelly, and careless.
  • pro A visitor described the rooms as dirty, with a dirty commode and a used needle on the window sill.
  • pro A reviewer said they would never recommend the place and would warn others to stay 50 miles away, calling it an embarrassment.
  • pro Weekend staff were described as not caring about patients, with long waits for assistance after pressing the call button.
  • pro The lobby seating was too low for elderly visitors, making it difficult to sit.
  • pro The facility was criticized for being dirty and in need of updating and cleaning, with particularly dirty bathrooms.
  • pro Financial issues: billing errors and overpayments; it was advised to keep receipts due to potential problems.
  • pro A nurse verbally attacked a visitor and followed them back into the room, indicating unprofessional behavior.

Review

Burlington Woods Complete Care elicits a highly mixed set of impressions from the families and visitors who have interacted with the facility. On one end, many reviewers speak glowingly about the care team - seeing professionals who are attentive, compassionate, and genuinely focused on each patient's needs. On the other, a sizable number recount serious shortcomings related to cleanliness, safety, and consistency that left them deeply unsettled. Taken together, the reviews paint a portrait of a place with devoted, skilled caregivers in some areas and troubling gaps in others that can dramatically affect a resident's experience.

A thread that runs strongly through the positive reports is the sense of professional, compassionate care delivered by a core group of clinicians and aides. Notable names surface repeatedly for earning trust: Dr. Nemeth, Nurse Lynice, and assistants Barbara, Queen, and Tyson are described as professional with an old-school, homely spirit who listen and respond to concerns. Several reviews highlight the leadership and organization at the facility, praising the Head Resident Assistant as exceptional for ensuring that nurses and staff stay on point. Families of patients on A Wing and E Wing speak of consistent kindness, respect, and genuine concern for both patients and their families. The social work team is mentioned positively as well, with Angeline specifically noted for her kindness and attentiveness, helping families feel heard and supported. For many, these interactions - along with timely involvement from PT, OT, dietitians, social workers, and even maintenance - create a sense that the staff cares deeply about the patient's well-being and comfort.

There is a strong countercurrent in the reviews that focuses on cleanliness, safety, and the overall environment. Several commenters recount biohazard-like conditions, dirty rooms, and floors with blood, alcohol swabs, and discarded caps or bottles. One vivid account describes a room with a toilet "full of ya know," a filthy floor, and a used needle left on a window sill, followed by a negative encounter with a staff member who confronted the visitor rather than addressing the problem. Another reviewer reports dirty rooms and a missing sense of routine care during weekend shifts, with delayed responses to call buttons. Portable anecdotes mention that even after moving to a newer wing, some areas remained dirty, with dirty commodes and inconsistent housekeeping. The contrast between the high praise for compassionate care and these cleanliness and safety concerns is stark and troubling for families evaluating the facility.

Several reviewers tie their impression to the physical state and atmosphere of the building. A number mention a recent remodel or at least a refreshed look - new or improved facilities, a dialysis unit, and a short-term rehab unit - creating a sense that the place is modernizing. Yet others describe the first-floor impression as more favorable than what they encounter on other floors, noting odors or a different standard of cleanliness once you step off the elevator. The facility was praised for its new spaces and the sense of care in certain wings (notably A Wing and E Wing), but the same callers also note that cleanliness and smell can vary by area, and that this inconsistency undermines trust.

Family members frequently share personal stories that underscore both the benefits and the drawbacks of the Burlington Woods experience. Some patients are doing well and even thriving, with family members saying their loved ones are clean, well-fed, and treated with dignity, kindness, and consistent attention from staff. For instance, there are remarks about patients being well cared for, fed properly, and treated with dignity; family members express peace of mind knowing that the staff is attentive and responsive. In contrast, other stories emphasize miscommunications about finances, with reviewers advising families to stay on top of billing and to keep receipts in case of errors. There is also a recurring sentiment that while the care team can be wonderful, practical issues - like seating in the lobby or the timeliness of weekend staffing - can significantly impact a visitor's experience and the perceived quality of care.

A common thread across the narratives is the sense that Burlington Woods is a place capable of extraordinary care when the right people are involved and when things are running smoothly, but it is simultaneously a place where problems can quickly turn a family's impression negative. Several reviewers credit the facility with making transitions smoother, particularly for Alzheimer's or dementia patients, and some speak with gratitude about how staff welcomed a difficult transition for loved ones. Others stress that the overall experience depends heavily on the day, the wing, and the personnel on duty, with moments of evident care colliding with days of frustration caused by cleanliness issues, inconsistent attention, or long waits.

In the end, Burlington Woods emerges as a facility with real potential and real flaws. The highly regarded caregivers, responsive administrators, and competent clinical teams shine through in many accounts, delivering compassionate, attentive care that families value deeply. At the same time, the persistent concerns about cleanliness, room conditions, odor, and variable staffing - especially during weekends or on certain floors - underscore a pressing need for consistent housekeeping, rigorous safety practices, and more reliable service standards across the entire building. For families considering this facility, the clear message is to engage directly with staff, tour multiple areas and wings, and prepare for a range of experiences, knowing that the level of care can be outstanding but that environmental and administrative issues may also color the overall impression.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Trenton-Mercer County (16 miles away) Trenton-Mercer County (16 miles away)
  • Philadelphia International (24 miles away) Philadelphia International (24 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Complete Care Burlington Woods is a skilled nursing facility located in Burlington, NJ. Our community offers a range of care services to meet the needs of our residents. With 24-hour supervision, assistance with activities of daily living, and coordination with healthcare providers, we ensure that our residents receive the highest level of care.

Our amenities are designed to provide comfort and convenience. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet. Our dining room offers delicious meals prepared by our professional kitchen staff, accommodating special dietary restrictions as needed. Housekeeping services are provided to keep our community clean and tidy.

We believe in promoting mental wellness and engagement among our residents. We offer a variety of scheduled daily activities for our residents to enjoy, as well as a specialized memory care program for those with cognitive impairment. Our beautiful garden and outdoor space provide opportunities for relaxation and enjoyment.

At Complete Care Burlington Woods, we understand the importance of transportation for medical needs. We offer transportation arrangements for medical appointments and have several pharmacies and physicians located conveniently nearby.

With cafes, parks, pharmacies, restaurants, and physicians all located nearby, there is always something to explore within close proximity to our community.

When it comes to providing quality care in a comfortable setting, Complete Care Burlington Woods is the perfect choice for individuals seeking assisted living services in Burlington, NJ.

Nearby Places of Interest

Restaurants

  • Chick-Fil-A (0.4 miles)
  • Crown Fried Chicken (1.6 miles)
  • Cracker Barrel (2.1 miles)
  • Doc's Pub Irish Sports Bar (2.3 miles)
  • New Golden Dawn Diner (2.4 miles)
  • Bencivengo's Tomato Pies (2.8 miles)
  • Gaetano's Penny Packer (3.1 miles)

Cafes

  • Starbucks (1.5 miles)
  • Starbucks (8.7 miles)
  • Starbucks (10 miles)
  • Starbucks (10.3 miles)

Pharmacies

  • Walgreens (1.6 miles)
  • Walgreens (1.7 miles)
  • Rite Aid (1.9 miles)
  • CVS Pharmacy (2.5 miles)
  • Walgreens (3 miles)
  • Rite Aid (3.5 miles)
  • ACME Markets Pharmacy (4 miles)

Physicians

  • Cooper Hematology/Oncology (1.8 miles)
  • Cooper University Physicians (1.8 miles)
  • Dr.'s Eyecare Center (2.2 miles)
  • South Jersey Eye Physicians (5 miles)
  • Clermont Nadine N Md Virtua Memorial Hospital Mt Holly (5.1 miles)
  • Gastroenterology Consultants of South Jersey (5.5 miles)
  • Capital Health Primary Care - Columbus (5.6 miles)

Parks

  • Columbus Park (2 miles)
  • Hainesport Township Park (4.7 miles)
  • Country Farms Park (10.1 miles)
  • Champion Park Playground (11.9 miles)

Hospitals

  • Jefferson Torresdale Hospital (7.4 miles)
  • Frankford Hospital-Bucks County (9.4 miles)
  • St Mary Rehab Hospital (11.5 miles)

Theaters

  • AMC Neshaminy 24 (8.5 miles)

Frequently Asked Questions

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