Lakeside Village at Oak Brook

Pros

• Kahla has been exceptionally helpful, coordinating pre-tours and ensuring a seamless move-in experience.
• Arden of Oakbrook provides an excellent living experience, and the staff's professionalism is unmatched.
• The in-person tour with Kahla exceeded expectations.
• Kahla goes above and beyond to make the process smooth and stress-free.
• Claudia and her team have made the transition seamless.
• The office and maintenance staff provide friendly and attentive service.
• The Arden community has a clean and organized environment with meticulously manicured landscaping.
• The Arden staff create a true sense of community.
• Rain is welcoming, informative, patient, and knowledgeable about the property.
• Cody is knowledgeable, skilled, and genuinely cares about residents.

Cons

• Claudia allegedly denied the applicant's rental application after claiming income verification was needed.
• The reviewer alleged racial discrimination by Claudia during the Arden screening process, calling the experience insulting and dismissive.
• The screening process was described as prioritizing the appearance of documents over actual credit scores and qualifications.
• Claudia was criticized for failing to return calls and for pressuring the applicant off the phone, creating a stressful experience.
• The reviewer stated they would pursue further action due to perceived discrimination and dismissive behavior by Claudia and Arden staff.

Review

Arden of Oak Brook (and its Oak Brook/Oakbrook campus) emerges in these reflections as a vibrant, people-driven community where the staff's dedication consistently shapes a positive living experience. Across multiple accounts, residents highlight rapid responsiveness and a level of attentiveness that makes routine maintenance, tours, and move-ins feel seamless. Carlos, for instance, is singled out for a maintenance request that was handled with care and thorough attention, underscoring the team's practical effectiveness in keeping the property well-maintained and comfortable for residents.

A standout aspect of Arden's appeal is the leasing experience, personified by Kahla. Review after review lauds her exceptionally helpful approach - from coordinating pre-tours to guiding new residents through the move-in process. Kahla's clients describe her as professional, welcoming, and incredibly thorough, always ready with information about the application process and patient in answering questions. The story of Kahla's influence is also personal and modern: one prospective renter discovered her through TikTok, where Kahla showcased the apartments' beauty, and that online connection translated into an in-person experience that exceeded expectations. The consistent message is that Kahla goes above and beyond to make the process smooth and stress-free, turning what can be a daunting transition into a confident, supported journey.

The Arden community extends beyond individual interactions to the broader experience a family or individual might expect when moving from one living arrangement to another. One family moved from a single-family home to an apartment and found the transition made seamless by Claudia and the entire team. The reviewer emphasizes the property's friendly and attentive office and maintenance staff, meticulous landscaping, and quiet hallways that lend privacy and well-thought-out, functional layouts - like a garage space that's conveniently just a short walk away. This resident's testimony is rich with specifics: Claudia as a top-notch manager who is professional, responsive, and even fun (she coordinates community game nights); Keisha, Kayla, and Rain for their personalized service and reliable follow-through on requests; and maintenance staff Cody and Carlos for their knowledge and willingness to make themselves available to ensure comfort. A particularly memorable anecdote recalls Cody's dedication - he came on his day off to fix an air conditioner and even undertook a dumpster-dive to help locate lost keys - underlining a level of commitment that makes the Arden feel truly supportive. The writer asserts that the Arden fosters a genuine sense of community through the actions of its staff, not just through marketing language.

Another voice emphasizes the warmth and approachability residents experience when engaging with Rain, a leasing agent who is welcoming, informative, patient, and knowledgeable about the property. Rain's presence is described as a positive first impression that defines the environment and community for potential renters. The reviewer's gratitude - "thank you" to the welcoming face - captures how crucial that initial contact can be in shaping someone's sense of whether Arden is the right fit for their next home. The mix of professionalism and humor is highlighted as a refreshing element that helps guests feel at ease during visits.

The maintenance and service culture at Arden is repeatedly praised. A resident compliments Codi (the Oak Brook maintenance technician) for consistently going above and beyond, handling both small fixes and bigger repairs with care. Codi's skill, punctuality, clear communication, and genuine concern for residents' comfort are repeatedly cited as hallmarks of the service ethos. The same sentiment is echoed for other staff, including Kayla, who is noted for being helpful and responsive on the phone and for ensuring that needs are prioritized and addressed. Across these testimonials, the maintenance team's reliability and the staff's willingness to go the extra mile stand out as foundational elements of the Arden living experience.

Alongside the swarm of positive experiences, one review presents a challenging and controversial account that stands out amid the otherwise glowing feedback. The reviewer describes an encounter with Claudia, a property manager, involving the rental application process that the reviewer perceives as discriminatory. The account alleges that despite a strong credit score, solid income, and an offer to pay six months upfront, the application was denied after a multi-day waiting period. The reviewer claims miscommunication around income verification and document receipt and alleges that Claudia suggested a missed phone call on a Saturday as part of the delay. The critique argues that the screening process seemed to focus more on appearance or identity rather than qualifications and hints at broader concerns about fairness and transparency. The reviewer says they sought higher-level contact but were told Claudia was the highest authority because the property is privately owned, and they remained unsatisfied with the explanations provided. This account ends with a strong emotional response, questioning whether personal attributes affected the process, and signaling intent to pursue the matter further.

Despite that serious concern, the overall tone of many accounts remains overwhelmingly positive. After tours and visits, several reviewers describe Claudia as an amazing, kind, transparent, and thoughtful professional who genuinely cares about both the property and its residents. The environment at Arden - warm, home-like, and welcoming - is repeatedly attributed to the staff's efforts to create a sense of community. Families and their dogs find the place comfortable and alive with a feeling that someone is looking out for them. The testimonials emphasize not just the physical attributes of the community, such as clean, organized spaces and well-kept landscaping, but the intangible sense that staff members are there to support residents through every step of their journey, from first sighting to long-term residence. In this environment, connections with Kahla, Rain, Claudia, Keisha, Kayla, Cody, and Carlos consistently appear as pivotal touchpoints that transform Arden from a building into a cared-for home.

This part of Oakbrook Terrace, Illinois, offers a variety of amenities and services that cater to individuals looking for a comfortable and convenient living experience. With several popular restaurants nearby such as Portillo's Hot Dogs, Maggiano's, and The Cheesecake Factory, residents can enjoy delicious dining options just a short distance away. Additionally, there are multiple pharmacies in the area for easy access to medications and healthcare needs. For leisure activities, there are theaters like AMC Oakbrook Center 12 and parks such as Berens Park and Norfolk Park within a few miles' reach. Medical facilities like Dupage Medical Group and hospitals like Edward-Elmhurst Health Center provide quality healthcare services close by. Places of worship like St Andrews Episcopal Church and College Church offer spiritual support for those seeking it. Overall, this area provides a well-rounded environment with convenient access to various amenities essential for seniors looking for a comfortable lifestyle in Oakbrook Terrace.

Restaurants

• Portillo's Hot Dogs (1.1 miles)
• McDonald's (2.5 miles)
• Macy's Marketplace (2.5 miles)
• Shake Shack (2.5 miles)
• Maggiano's (2.6 miles)
• The Cheesecake Factory (2.6 miles)
• Greek Islander Restaurant (3 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (3.5 miles)
• Walgreens (4.1 miles)
• Walgreens (4.5 miles)

Cafes

• Starbucks (1.6 miles)
• Qahwah House (2.2 miles)
• Starbucks (5.2 miles)
• Starbucks (6.6 miles)

Transportation

• Metra (2.3 miles)
• Metra Train Station (4.6 miles)
• Metra (6.1 miles)
• Metra - Downers Grove Main Street (6.3 miles)
• Metra (6.8 miles)
• Delta Air Lines (7.2 miles)
• Concourse E (7.2 miles)

Theaters

• AMC Oakbrook Center 12 (2.4 miles)
• AMC DINE-IN Yorktown 18 (3.3 miles)
• Addison Cinema Addison, Il (5.1 miles)

Parks

• Berens Park (2.5 miles)
• Du Page Forest Preserve Dog Park (3.9 miles)
• Newton Park (4.4 miles)
• Norfolk Park (5.2 miles)
• Westlake Park (6.4 miles)
• Briar Knoll Park (6.9 miles)
• Northside Park (7 miles)

Physicians

• Dupage Medical Group (2.9 miles)
• Salt Creek Medical Imaging (4.5 miles)
• Dupage Medical Group (4.9 miles)
• Wheaton Eye Clinic (6.7 miles)

Hospitals

• Edward-Elmhurst Health Center (5.2 miles)
• DuPage Medical Center (6.7 miles)
• Loyola Medicine Transport (6.9 miles)
• Gottlieb Memorial Hospital (7.1 miles)
• Building 217, Hines VA Hospital (7.2 miles)
• Edward Hines, Jr Veterans Hospital (7.2 miles)
• Loyola University Medical Center (7.4 miles)

Places of Worship

• St Andrews Episcopal Church (6.2 miles)
• College Church (6.6 miles)