Lexington Of Elmhurst
Save420 West Butterfield Road, Elmhurst, IL 60126
For more information about senior living options: (844) 490-3973
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Bella Terra Elmhurst evokes a wide spectrum of experiences. On the one hand, several visitors left glowing impressions of a welcoming, clean, and professional environment where the staff were genuinely helpful and willing to invest time to show the facility. They described thorough tours, patient-centered interactions, and a sense that the staff cared deeply about residents and their families. For many, the facility felt modern and organized, and the team's demeanor - especially during rehab and recovery phases - made families feel informed, involved, and supported. Some reviews highlighted celebrations of progress and discharge as small but meaningful acknowledgments of the care provided, reinforcing a sense of partnership between the staff and loved ones.
The most consistently praised aspect across positive notes is communication and engagement. Numerous family members reported that staff kept them well-informed throughout the rehab process, with frequent updates and practical explanations that helped them feel prepared for what came next. The therapy teams and nurses in particular were cited as professional, attentive, and collaborative, working to build relationships with patients to support recovery goals. In several accounts, the care team demonstrated a willingness to go the extra mile - whether it was coordinating with doctors, arranging home services like meals on wheels, or ensuring the patient's discharge felt personalized and considerate. These voices emphasize that when the staff function as a cohesive team, the experience can be highly reassuring for families during stressful times.
Yet, beneath these positive experiences lie sharp cautions and meaningful criticisms. A substantial number of reviews describe serious gaps in coordination and communication, especially around rehab updates, discharge planning, and aftercare. Families reported a lack of proactive information about care plans, Medicare coverage timelines, and the steps needed after release. In some cases, they faced a 48-hour discharge notice with little to no guidance on what comes next, making it difficult to secure equipment, set up home care, or understand which services would be needed. Several reviewers expressed frustration with the difficulty of obtaining essential information or being told to "keep asking questions," which felt far from consumer-friendly for senior families navigating complex medical transitions.
There are also concerns about the actual care experience itself, beyond administrative hurdles. Some reviewers described situations where PT/OT services were not delivered adequately, with complaints that a patient's strength declined or remained stagnant due to perceived gaps in therapy. Nutrition and hydration were another point of concern, with accounts alleging insufficient nourishment and, in some troubling cases, delays in addressing health issues that affected recovery. The fear of poor care planning manifested in stories about patients being discharged to other facilities with little warning, leaving families unprepared to arrange safe and appropriate transitions.
Several reviews pivot to more distressing anecdotes about facility conditions and safety. A number of statements claimed subpar cleanliness, unpleasant odors, and outdated or deteriorating rooms and bathrooms. Some reviewers argued that pictures online did not accurately reflect what they found on site, including claims of stale air, a lack of air conditioning, and other environmental factors that affected comfort and dignity. There were also grave accusations about bedsores and infections like MRSA, with families feeling that their loved ones were not adequately protected or treated. In several instances, families described a sense that staff did not adequately respond to calls or concerns, and some felt unable to gain timely updates or assurances about the care plan.
Despite the breadth of concerns, there are notable examples of resilience and improvement. In some stories, the facility or individual staff members recognized issues and took corrective steps to address them. One family shared that complaints led to tangible changes, including moving a patient to a more appropriate location on the unit - such as to a ground floor near the nurse's station - which markedly improved communication and responsiveness. Other reviewers mentioned staff members by name who helped calm fears, clarified discharge logistics, and arranged for continued support after leaving Bella Terra. These accounts illustrate that positive experiences can and do occur, especially when families feel heard and when the care team responds constructively to feedback.
Taken together, the collection of reviews presents Bella Terra Elmhurst as a place with meaningful strengths and significant room for improvement. The facility can offer compassionate, attentive care and strong rehab services when communication is robust and care coordination is proactive. However, the recurring themes of delayed or unclear information, uncertain aftercare planning, and concerns about cleanliness, environmental conditions, and certain clinical aspects suggest that families should approach with vigilance. For families considering Bella Terra, the takeaway is to actively engage with the care team: seek detailed, written care plans; clarify Medicare and aftercare options ahead of discharge; verify equipment needs and home services; and closely monitor both the clinical and environmental conditions during the stay. The facility's potential is evident, and with focused attention to communication and transition planning, it can deliver highly positive experiences for residents and their families.
Lexington Of Elmhurst is an assisted living community located in Elmhurst, IL. Our community offers a wide range of amenities and care services to ensure that our residents have a comfortable and enjoyable living experience.
Our amenities include a beauty salon where residents can pamper themselves, cable or satellite TV for entertainment, community-operated transportation for errands and outings, a computer center for staying connected, a dining room with restaurant-style dining, and a fitness room to stay active. We also have fully furnished apartments with kitchenettes for convenience.
For leisure activities, we provide a gaming room, garden area, small library, and daily scheduled activities. Residents can also enjoy outdoor space for fresh air and relaxation. Wi-Fi/high-speed internet is available throughout the community.
Our care services include 24-hour call system and supervision to ensure the safety of our residents. Our trained staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also offer assistance with medication management and specialized diets including diabetes diet and special dietary restrictions.
Transportation arrangements are available for non-medical needs as well as transportation to doctors' appointments. Move-in coordination is provided to ease the transition process.
We prioritize mental wellness and offer a mental wellness program for our residents' emotional wellbeing. Meal preparation and service are included in our care services to ensure proper nutrition.
Additionally, we provide concierge services to cater to individual needs. Fitness programs are available to promote physical wellbeing. Planned day trips and resident-run activities offer opportunities for social engagement. Nearby cafes, parks, pharmacies, restaurants, theaters, physicians, and hospitals provide convenient access to essential services.
At Lexington Of Elmhurst, we strive to create a supportive environment that promotes independence while meeting the unique needs of each resident.
Lexington Of Elmhurst is located at 420 West Butterfield Road, Elmhurst, IL 60126 in DuPage County, Illinois
Lexington Of Elmhurst on seniors.fyi includes 8 photos including images showing interior, artwork, reception, office, minimalist, lights, decor, conference room, and more.
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