Home Helpers in Elmhurst, IL

Pros

• The caregivers are wonderful.
• Brian Davis and his team quickly assess clients' needs and assemble caregivers.
• The caregivers are prompt, respectful, compassionate, and capable.
• They are outstanding.
• Clients can sleep soundly knowing their loved ones are cared for in a loving way.
• Home Helpers does a fabulous job with caregiving for both parents.
• The caregivers are friendly, knowledgeable, caring, thoughtful, and always provide care with dignity and respect.
• Their excellent care has enabled clients to remain in their own homes for many years.
• The administration is easy to deal with, always handling scheduling, keeping families updated, and returning calls promptly.
• This agency is excellent for home care.
• The main office staff are professional, compassionate, and responsive, making the process stress-free.
• The caregivers were smart, experienced, loving, and attentive.

Cons

• They left the doors unlocked and the caretaker was nowhere to be found.
• They yelled at the mom and told her to stop crying.
• One of the caretakers asked them to borrow money on her first day.
• They felt like they were being lied to by the owners.
• They believed the service was not worth the price paid.
• The caretakers did not watch the mother with dementia, and she fell several times under their watch.
• They would not recommend the company.

Review

This community is best suited for families seeking deeply dependable, in-home caregiving that emphasizes consistency, warmth, and the ability to extend independent living in familiar surroundings. It is particularly well-matched for clients who need overnight or around-the-clock support, daily living assistance, and ongoing companionship, including individuals navigating dementia or late-life medical needs who still want to stay at home. The Hinsdale/Elmhurst operation consistently showcases caregivers who can deliver respectful, attentive care that supports both the elder and the family's need for peace of mind.

Families weighing alternatives should consider the realities of clinical oversight and facility-based programming. For those who require on-site medical management, structured daily routines within a facility, or less emphasis on home-based flexibility, traditional assisted living or memory-care communities may offer clearer medical supervision and social programming. Similarly, if a payer-sensitive arrangement, predictable scheduling, or a uniformly centralized care-team approach is paramount, shopping other home-care agencies with different caregiver-matching processes or governance structures can be prudent. One notable caution: in rare cases, a family reported significant leadership responsiveness gaps and safety concerns, underscoring the importance of proactive oversight and explicit escalation channels when choosing any home-care partner.

The strongest upside lies in the care team: caregivers are described as wonderful, punctual, compassionate, and capable, with multiple families noting 24/7 or near-24/7 coverage that allowed loved ones to remain in their own homes. The agency's ability to assemble a flexible roster of caregivers, often quickly and with good match to individual needs, translates into predictable routines, reliable nighttime coverage, and the kind of dependable presence that gives families real relief. Clients repeatedly praise strong office support, rapid scheduling adjustments, and consistent communication, all of which help families feel informed and involved in ongoing care decisions.

Another clear advantage is the depth of practical support that caregivers bring beyond basic caregiving: meal preparation, laundry, transportation to appointments, medication reminders, and meaningful engagement to keep clients mentally and socially active. The program's emphasis on dignity and respect, along with a demonstrated willingness to coordinate with VA benefits for eligible veterans, reflects a mature, client-centered model. Positive testimonies emphasize long-term relationships - some families describe caregivers who become like family and stay for extended periods - while the firm's administrative backbone, including user-friendly scheduling and invoicing systems, supports smooth, predictable operations.

Where the cons show up, they tend to be isolated, yet instructive. The most salient warning from a single negative review centers on safety concerns and perceived gaps in leadership responsiveness. That kind of experience is not representative of the majority, but it does highlight how critical it is to secure a strong caregiver match, establish clear care plans, and insist on immediate escalation if expectations aren't met. Families should verify caregiver-to-client compatibility up front, request a dedicated point of contact, and regularly audit shifts, communication logs, and safety protocols. Given the volume and consistency of the overwhelmingly positive feedback, such due diligence should resolve most potential tensions before they affect care.

Bottom line: Home Helpers in Elmhurst/Hinsdale offers a highly capable, compassionate in-home care option for families seeking to preserve independence without surrendering safety or daily support. The program's real-world strengths - caregiver quality, flexible scheduling, proactive communication, and a hands-on leadership ethos - often offset the rare lapses with fast corrective action and robust problem-solving. This makes it a strong recommendation for families prioritizing personalized, home-based care with a demonstrated ability to adapt as needs evolve. For those who require more clinical oversight, or who worry about leadership responsiveness in any scenario, it is wise to compare with facilities that provide on-site medical staffing and more centralized governance. In the right match, this agency can deliver profoundly reassuring continuity of care that keeps loved ones safe, engaged, and as independent as possible.

Restaurants

• Shake Shack (1.5 miles)
• The Cheesecake Factory (1.6 miles)
• Maggiano's (1.7 miles)
• Macy's Marketplace (1.7 miles)
• Portillo's Hot Dogs (2.2 miles)
• McDonald's (2.5 miles)
• Chick-Fil-A (3.9 miles)

Theaters

• AMC Oakbrook Center 12 (1.6 miles)
• AMC DINE-IN Yorktown 18 (4.1 miles)
• Addison Cinema Addison, Il (7 miles)

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• Walgreens (3 miles)
• Walgreens (4 miles)
• Walgreens (4.7 miles)
• Walgreens (4.7 miles)

Cafes

• Starbucks (2.5 miles)
• Qahwah House (3.8 miles)
• Starbucks (7.1 miles)

Parks

• Norfolk Park (3.1 miles)
• Du Page Forest Preserve Dog Park (3.1 miles)
• Berens Park (3.2 miles)
• Newton Park (6.3 miles)

Hospitals

• Edward-Elmhurst Health Center (3.7 miles)
• Building 217, Hines VA Hospital (4.9 miles)
• Edward Hines, Jr Veterans Hospital (4.9 miles)
• Loyola University Medical Center (5.2 miles)
• Loyola Outpatient Center (5.3 miles)
• Loyola Medicine Transport (5.3 miles)
• Gottlieb Memorial Hospital (5.5 miles)

Physicians

• Salt Creek Medical Imaging (3.7 miles)
• Dupage Medical Group (4.2 miles)
• Dupage Medical Group (7 miles)
• All Star Pediatrics (7.4 miles)
• Loyola Medicine Burr Ridge (7.8 miles)

Transportation

• Metra (4.5 miles)
• Metra (4.6 miles)
• Metra - Downers Grove Main Street (6.5 miles)
• Metra Train Station (6.7 miles)
• Delta Air Lines (7.3 miles)
• Concourse E (7.3 miles)
• Concourse H (7.3 miles)

Places of Worship

• St Andrews Episcopal Church (6.4 miles)