Aperion Care - West Chicago

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  • Interior

    A view of a hospital hallway featuring wooden floors and warm lighting.

  • Decor

    A welcoming entrance lobby featuring modern decor and informative signage.

  • Building

    A welcoming entrance featuring wooden doors and stone architecture under a clear blue sky.

  • Architecture

    A modern commercial building surrounded by lush greenery under a clear blue sky.

  • Bedroom

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  • Landscaping

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Aperion Care - West Chicago

201 West North Avenue, West Chicago, IL 60185

For more information about senior living options: (844) 490-3973

3.7 from 34 reviews
5 stars
19
4 stars
4
3 stars
1
2 stars
1
1 stars
9

Skilled Nursing Facility

Overall Review of Aperion Care - West Chicago

Pros

  • pro The staff are very kind and willing to go the extra mile for residents.
  • pro Management and social services are deserving of additional mention for their efforts.
  • pro Social services are willing to help find aftercare for residents and are always there for them.
  • pro Management consistently communicates with residents when needed.
  • pro The behavioral aides and nursing staff are extremely kind, patient, and respectful.
  • pro The staff are respectful and meet residents' medical and mental needs.
  • pro The facility is a safe place to live and residents consider each other family.
  • pro Staff interactions have been positive and welcoming.
  • pro Volunteering to help with activities helps residents feel connected to the community.
  • pro Staff help residents develop into better people and show genuine care.
  • pro The leadership goes above and beyond for residents and is clearly passionate.
  • pro Aperion Care West Chicago is described as a tremendous care facility with solid commitment to each resident.

Cons

  • pro The place is a hot mess.
  • pro The place is a dump and woefully understaffed.
  • pro The building structure could be improved.
  • pro The food is terrible and not nutritious.
  • pro This place is nothing more than an OPW old people warehouse.
  • pro Many residents are known thieves, and when items are stolen, they are blamed on the victim.
  • pro The facility is insensitive, poorly managed, rigid, with no drug testing when needed.
  • pro Violent patients are allowed to antagonize others and the staff do not call the police, even though by law they are required to.

Review

The reviews about Aperion Care West Chicago present a complex and often contradictory picture. On one hand, a steady thread of praise runs through many accounts: staff who are kind, patient, and genuinely attentive; management and social services that communicate and assist; and residents who feel cared for, respected, and connected to a community they've chosen as home. On the other hand, a substantial portion of the comments express serious concerns about organization, safety, cleanliness, and overall quality of care. Taken together, the messages sketch a facility that can be both a source of comfort and support for some residents and a place of frustration or distress for others.

A common, positive refrain centers on the frontline of care. Long-term residents frequently describe the staff as respectful, helpful, and compassionate. They highlight behavioral aides and nursing staff who treat residents with kindness and patience, and they repeatedly commend management for staying in touch with residents when needed. Several reviewers emphasize the extent to which staff go the extra mile to support both medical and mental health needs. One person notes that after years there, they feel their needs are being met medically and mentally, even if some aspects such as laundry and housekeeping could improve. The sense of a caring, family-like environment comes through in phrases like "the residents are my family" and in confirmations that staff are available, attentive, and supportive.

Therapeutic and social supports also appear to be a strong point for many residents. Several accounts mention effective mental health care - therapists, social workers, and nurses who are professional and respectful. In particular, staff who helped residents during panic attacks or periods of anxiety are cited as meaningful, and the behavioral aides are framed as a kind and steady presence. The building's activities and amenities - Bingo, Pokeno, coloring sheets, make-and-take projects, Friday socials, a hair salon, a snack shop, and even a designated area for smokers and non-smokers - round out a sense of a livable, engaging environment that helps residents stay connected and find purpose. Volunteering to help with activities is noted as another way residents stay connected with their neighbors and feel part of a community.

Several comments also applaud the leadership and overall ethos of the facility. Some reviewers describe leadership as going "above and beyond" and paint West Chicago as possibly the strongest facility in the Aperion network, with leadership and staff who truly care about residents' well-being. The overall impression is of a place where, despite its flaws, residents can feel safe, valued, and cared for, and where good communication and compassionate care are not rare but rather a hallmark of daily life.

Despite the warmth and praise, the accounts include a sizeable number of serious criticisms. A number of reviewers use strong, negative language to describe their experiences, including words like "insensitive," "poorly managed," and "rigid," and some express outright distrust of the administration and corporate policies. Several comments suggest that the problems extend beyond individual personalities to systemic issues: insufficient drug testing when needed, staff turnover, and a sense that the facility's problems are tied to larger corporate or managerial decisions rather than to the people who are directly caring for residents.

Some reviews recount painful personal experiences that raise questions of safety, accountability, and respect. One person wrote, "Don't go here!!!" and described the building as insensitive and poorly managed. Another called it "an OPW old people warehouse" and implied profit motives overshadow patient care. A particularly stark set of statements described West Chicago as a "hot mess," with concerns about management and the way the facility handles residents and their families. There are also strong accusations about conditions and safety, including claims of understaffing, residents wandering in soiled conditions, and a lack of clear rehabilitation focus. One reviewer described the place as a dump, woefully understaffed, with terrible food, an activity calendar that didn't match the reality, and a failure to prioritize rehabilitation, instead treating the site as more of a holding environment.

Interwoven with these criticisms are specific, hard-to-ignore anecdotes. Some residents recount prolonged stays that turned sour due to management decisions or corporate policy rather than direct patient care. Instances of missed or mishandled belongings, delayed communications about loved ones' status, and perceived indifference toward family concerns appear in several accounts. A few reviewers even share deeply personal losses connected to the facility, noting how families learned of a relative's passing or illness in less-than-ideal ways, which compounds the sense of neglect or disorganization some feel.

In sum, Aperion Care West Chicago emerges as a place where excellent, person-centered care can coexist with troubling systemic issues. For many residents, the staff's kindness, the depth of medical and mental health support, the opportunities to engage in activities, and the feeling of being cared for by a compassionate leadership team create meaningful, positive experiences. For others, ongoing concerns about staffing levels, cleanliness, safety, and corporate influence on daily operations overshadow the positives and lead to distrust and frustration. What becomes clear is that any decision to pursue care at this facility would benefit from careful, direct engagement: speaking with current residents and families, requesting a tour during various times of day, asking pointed questions about staffing ratios, incident reports, and aftercare planning, and reviewing inspection records to balance the warm personal stories with the more critical experiences described.

Features

Housing

  • 213 resident community capacity 213 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chicago O'Hare International (7 miles away) Chicago O'Hare International (7 miles away)
  • Chicago Midway (14 miles away) Chicago Midway (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Aperion Care - West Chicago in West Chicago, IL is a wonderful assisted living community that offers a variety of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy professional hair and beauty services without leaving the premises. With cable or satellite TV available in each room, residents can relax and enjoy their favorite shows or movies.

Transportation is made easy with community operated transportation available, as well as transportation arrangements for non-medical needs and doctors' appointments. A computer center is available for residents to stay connected with loved ones through email or social media.

Dining at Aperion Care - West Chicago is an enjoyable experience with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met. Additionally, kitchenettes are available for those who prefer to prepare their own meals.

The community offers various recreational areas such as a fitness room, gaming room, small library, and outdoor space for residents to engage in physical activity and enjoy leisure time. Housekeeping services are provided to maintain neat and tidy living spaces.

For the convenience of residents, move-in coordination services are offered to assist with transitioning into the community. Private bathrooms provide privacy and ease of access for personal hygiene needs.

Care services at Aperion Care - West Chicago include 24-hour call system and supervision to ensure immediate assistance if needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their required medications on time.

Mental wellness programs aim to promote emotional well-being among residents. Specially tailored meal preparation and service cater to individuals who require a diabetes diet or have special dietary restrictions.

Residents will never run out of things to do as there are planned daily activities organized by the community as well as resident-run activities that encourage socialization and engagement. Fitness programs help residents stay active, while concierge services are available to assist with any personal needs or requests.

For outings and entertainment, there are three cafes, two parks, seven pharmacies, two physicians' offices, eight restaurants, two transportation options, and three theaters nearby. This allows residents to easily access amenities and services in the surrounding area.

Overall, Aperion Care - West Chicago provides a comfortable and comprehensive assisted living experience with a range of amenities and care services that cater to the unique needs of each resident.

Nearby Places of Interest

Restaurants

  • Portillo's Hot Dogs (1.3 miles)
  • McDonald's (4 miles)
  • Macy's Marketplace (4.1 miles)
  • Shake Shack (4.1 miles)
  • Maggiano's (4.2 miles)
  • The Cheesecake Factory (4.2 miles)
  • Greek Islander Restaurant (4.2 miles)

Parks

  • Berens Park (1.7 miles)
  • Newton Park (4.7 miles)
  • Westlake Park (5.1 miles)
  • Du Page Forest Preserve Dog Park (5.5 miles)
  • Norfolk Park (6.1 miles)
  • Northside Park (6.8 miles)
  • Briar Knoll Park (7.2 miles)

Pharmacies

  • Walgreens (1.9 miles)
  • Walgreens (2.3 miles)
  • Walgreens (2.5 miles)
  • Walgreens (3.1 miles)
  • Walgreens (3.5 miles)
  • Walgreens (4.2 miles)
  • Walgreens (4.5 miles)

Transportation

  • Metra (2.2 miles)
  • Metra Train Station (4.6 miles)
  • Delta Air Lines (6.2 miles)
  • Concourse E (6.2 miles)
  • Delta Sky Club (6.2 miles)
  • United Club (6.2 miles)
  • Concourse F (6.3 miles)

Cafes

  • Starbucks (3.1 miles)
  • Qahwah House (3.3 miles)
  • Starbucks (3.7 miles)
  • Starbucks (6 miles)

Theaters

  • Addison Cinema Addison, Il (3.6 miles)
  • AMC Oakbrook Center 12 (4 miles)
  • AMC DINE-IN Yorktown 18 (4.6 miles)
  • AMC Rosemont 18 (7.9 miles)

Physicians

  • Dupage Medical Group (4.1 miles)
  • Dupage Medical Group (4.9 miles)
  • Salt Creek Medical Imaging (6.1 miles)
  • Wheaton Eye Clinic (6.4 miles)

Places of Worship

  • College Church (6.6 miles)
  • St Andrews Episcopal Church (7.5 miles)

Hospitals

  • Edward-Elmhurst Health Center (6.8 miles)
  • Loyola Medicine Transport (7.1 miles)
  • Gottlieb Memorial Hospital (7.3 miles)
  • DuPage Medical Center (7.7 miles)
  • Edward Hines, Jr Veterans Hospital (8.1 miles)
  • Building 217, Hines VA Hospital (8.1 miles)

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