Assisting Hands Lombard - Villa Park, IL

Pros

• The owners of Assisting Hands are responsive and caring.
• Emoni and DeAsiah are friendly and patient with clients' loved ones.
• Valerie has been a trusted caregiver for two years and has become part of the family.
• Valerie is attentive and empathetic to all of her clients' needs.
• The dad enjoys Valerie's care and would prefer her over other caregivers.
• Helena is a godsend and is caring and thoughtful.
• Dahle is patient and understanding with a father who has dementia.
• The Assisting Hands team is kind, professional, and truly dedicated to the clients.
• The caregivers go above and beyond, offering practical help and emotional support, with excellent communication.
• The family has peace of mind knowing their loved one is in safe, capable, and caring hands.
• Alison and Jasmine are effective at matching caregivers, and families feel supported.
• Jaya was perfect, with loving care and flexible scheduling, earning high recommendations.

Cons

• A reviewer states that the facility is a joke and that it sends staff with no experience.
• The reviewer reports rude office staff who treat clients and families rudely.
• The reviewer claims workers are wasteful and even attempt to steal clients' belongings.
• The reviewer asserts the agency does not understand the purpose of home health care and lacks compassion.
• The reviewer describes the facility as a disgrace to the profession and says they will report them.

Review

Across the many voices and stories you'll hear from families, one thread stands out: Assisting Hands Home Care is repeatedly described as deeply responsive, genuinely caring, and consistently reliable. The reviewers paint a picture of caregivers who don't just perform tasks, but who invest in relationships, ease families' worries, and create moments of connection and comfort during trying times. From the first contact to daily routines and end-of-life moments, the tone is one of gratitude, trust, and relief that help is available when it's needed most.

Valerie's two-year commitment to a family stands as a powerful example of this care. She has looked after a father for years and also cared for his mother until she passed, becoming more than a caregiver - part of the family. The account emphasizes Valerie's attentiveness and empathy; her presence feels stabilizing, and her ability to give extra attention when needed brings real reassurance. The father's own words - preferring Valerie above all others, even when she's on vacation - speak to a level of trust and comfort that families often search for and rarely find. It's clear that Valerie not only meets needs but also honors the emotional arc of a family's journey.

Other caregivers are celebrated for their warmth and effectiveness as well. Emoni and DeAsiah are described as friendly and patient with a mom who needed support, and their approach left a lasting, positive impression. Helena is described as a godsend - caring and thoughtful, instilling confidence that a loved one is in capable hands. And for a father navigating dementia, Dahle is singled out for being patient and understanding, with outings that keep him engaged and safe. The testimonials collectively convey that the right caregiver can transform daily living, companionship, and routine tasks into meaningful, dignified experiences.

There is one strong counterpoint among the messages - a harsh critique of a facility and its office staff. The reviewer describes rude behavior, lack of compassion, wastefulness, and even accusations of theft. This singular negative voice serves as a stark reminder that experiences can vary dramatically across different providers and locations, and it underscores the importance families place on staff demeanor, integrity, and respectful communication. It's a sobering counterbalance to the overwhelmingly positive stories about Assisting Hands, and it highlights how crucial consistent professionalism is in home care.

Away from the outliers, the majority of the narratives emphasize the everyday excellence of service: from the very beginning, teams are described as kind, professional, and dedicated to meeting needs. Caregivers are praised for their patience, respect, and compassion - treating loved ones not just as clients but as family. Communication is repeatedly noted as a strength, with families feeling informed, involved, and reassured at every step of the care process. The environment created by the staff is one of reliability, empathy, and practical support that helps families navigate challenging times with peace of mind.

Several stories highlight how the agency's availability and personal touch extend beyond basic care. A veteran father in a wheelchair benefited from care coordinators Mark and Allison, who found the best caregivers, ensured on-time support, and maintained a sense of normalcy and dignity in daily activities like meals, appointments, and companionship. The caregivers became part of the family - an enduring impression of appreciation and trust. The testimonials suggest that when the team aligns with a client's values and needs, care becomes a collaborative, empowering experience for the whole family.

Nadja is singled out as a wonderful caregiver, and Alison, one of the owners, is credited with the thoughtful approach of matching caregivers to clients' personalities. The matching process matters, and it's clear that this attention to compatibility translates into more meaningful days for both clients and their families. In one particularly uplifting narrative, the husband and wife describe how daily conversations about walks, coffee, and shared activities became a source of happiness and relief. This is care that strengthens emotional well-being as much as it supports physical needs.

There is also a sense of global admiration for the organization. An international reader from Africa expresses admiration for the services and a genuine desire to join the field, underscoring the universal appeal of compassionate home care. Even when not directly involved as a client, this voice reflects the broader appreciation for the values that Assisting Hands strives to uphold - empathy, reliability, and a willingness to go the extra mile. In another heartening note, Jaya is highlighted for a specific father who was recovering from a hip injury and living with dementia; she delivered loving care without making families worry, and she was praised for anticipating needs and maintaining a smooth schedule.

Brittany, along with Grace and the rest of Allison's team, is remembered for professionalism and warmth - caregivers who keep a patient engaged, safe, and comfortable. Multiple stories mention how quickly and effectively the team responds to questions or concerns, reinforcing the sense of assured support that families cling to during times of uncertainty. End-of-life moments are treated with the same dignity and care, with Allison and her colleagues offering condolences and unwavering presence, signaling that compassionate care extends through every phase of a loved one's journey.

Taken together, these reviews sketch a portrait of a home care agency that is as dependable as it is humane. Families repeatedly emphasize how the staff's kindness, attentiveness, and transparent communication relieve stress and foster trust. The positive experiences - built on consistent caregiver matchups, on-time service, and a culture of treating clients like family - stand in clear contrast to the one difficult experience noted. In all, the message is one of gratitude and reassurance: when you need home care, Assisting Hands Home Care has the capacity to be more than a service - it can become a trusted partner in care, comfort, and everyday life.

Located in Villa Park, Illinois, this area offers a variety of conveniences and amenities that cater to the needs of senior living. With multiple pharmacies such as Walgreens nearby, easy access to healthcare providers like Dupage Medical Group and hospitals like Edward-Elmhurst Health Center ensures peace of mind for any medical needs. Residents can enjoy dining options ranging from fast food chains like McDonald's to upscale restaurants like Maggiano's and The Cheesecake Factory. For entertainment, there are several theaters including AMC Oakbrook Center 12, along with parks like Berens Park for outdoor activities. Transportation options are also abundant with Metra stations located within a few miles for easy travel. Places of worship such as St Andrews Episcopal Church and College Church provide spiritual support for residents looking to maintain their faith practices. Overall, this area offers a well-rounded community suitable for seniors seeking comfort and convenience in Villa Park.

Restaurants

• Portillo's Hot Dogs (1.1 miles)
• McDonald's (2.5 miles)
• Macy's Marketplace (2.5 miles)
• Shake Shack (2.5 miles)
• Maggiano's (2.6 miles)
• The Cheesecake Factory (2.6 miles)
• Greek Islander Restaurant (3 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (3.5 miles)
• Walgreens (4.1 miles)
• Walgreens (4.5 miles)

Cafes

• Starbucks (1.6 miles)
• Qahwah House (2.2 miles)
• Starbucks (5.2 miles)
• Starbucks (6.6 miles)

Transportation

• Metra (2.3 miles)
• Metra Train Station (4.6 miles)
• Metra (6.1 miles)
• Metra - Downers Grove Main Street (6.3 miles)
• Metra (6.8 miles)
• Delta Air Lines (7.2 miles)
• Concourse E (7.2 miles)

Theaters

• AMC Oakbrook Center 12 (2.4 miles)
• AMC DINE-IN Yorktown 18 (3.3 miles)
• Addison Cinema Addison, Il (5.1 miles)

Parks

• Berens Park (2.5 miles)
• Du Page Forest Preserve Dog Park (3.9 miles)
• Newton Park (4.4 miles)
• Norfolk Park (5.2 miles)
• Westlake Park (6.4 miles)
• Briar Knoll Park (6.9 miles)
• Northside Park (7 miles)

Physicians

• Dupage Medical Group (2.9 miles)
• Salt Creek Medical Imaging (4.5 miles)
• Dupage Medical Group (4.9 miles)
• Wheaton Eye Clinic (6.7 miles)

Hospitals

• Edward-Elmhurst Health Center (5.2 miles)
• DuPage Medical Center (6.7 miles)
• Loyola Medicine Transport (6.9 miles)
• Gottlieb Memorial Hospital (7.1 miles)
• Building 217, Hines VA Hospital (7.2 miles)
• Edward Hines, Jr Veterans Hospital (7.2 miles)
• Loyola University Medical Center (7.4 miles)

Places of Worship

• St Andrews Episcopal Church (6.2 miles)
• College Church (6.6 miles)