Assisting Hands Lombard - Villa Park, IL in Villa Park, IL

Pros

• The owners of Assisting Hands are responsive and caring.
• The service provides a great experience.
• Emoni and DeAsiah are friendly and patient with clients' moms.
• Valerie has cared for a father for two years and is attentive and empathetic.
• Valerie has become part of the family.
• The dad enjoys Valerie's care and prefers her even when she is on vacation.
• Helena is a godsend, caring and thoughtful, keeping the mom in good hands.
• Dahle is patient and understanding with a father who has dementia.
• The team is kind, professional, and treats clients with compassion and respect.
• The caregivers go above and beyond, offering practical help and emotional support.
• The service provides peace of mind, with loved ones in safe, capable, and caring hands.
• Jaya provided loving care for the father.

Cons

• The reviewer claims the facility is a joke and that staff lack experience.
• They say the office staff are rude and treat clients and families rudely.
• They accuse the workers of wastefulness and even attempting to steal client/patient belongings.
• They assert the facility does not understand the purpose of home health care or how to act with compassion.
• They describe the place as a disgrace to the profession and say they will be reporting them.

Review

This community is best suited for families seeking highly personalized, in-home senior care where caregivers feel like extended family and a rapid, responsive leadership team stands behind every assignment. Assisting Hands Lombard - Villa Park excels for clients dealing with dementia, mobility challenges, or post-acute needs, and for households that value consistent communication, reliable scheduling, and a careful caregiver-personality match. Those who want a clinical or facility-based setting with 24/7 nursing oversight should look elsewhere, as this model centers on home care delivered with warmth, attentiveness, and a nimble, client-first approach in familiar surroundings.

Across a broad swath of reviews, the recurring strength is the leadership's responsiveness and the depth of caregiver engagement. Families repeatedly credit Alison and Jasmine for making precise matches and for staying hands-on to ensure care plans stay aligned with evolving needs. Valerie, Helena, and Dahle emerge as emblematic examples of the level of patience, empathy, and practical help that turns caregiving into a reliable, reassuring presence. The praising tone is not merely about task completion; it is about caregivers who listen, adapt, and become trusted helpers who ease daily life and provide meaningful companionship.

These strengths translate into clear advantages when weighing the core trade-offs of home-based care. The ability to tailor schedules, honor patient preferences, and sustain continuity with caregivers who know personal histories tends to offset the downsides often associated with alternative arrangements, such as hospital-style rigidity or agency churn. The reviews underscore not only practical support - meal preparation, mobility assistance, appointment accompaniment - but also emotional support, engagement, and a sense of safety that comes from consistently answered calls and well-coordinated caregiver handoffs. When family members worry about being kept in the loop, the communication protocols and proactive updates cited in multiple accounts offer a compelling counterweight to potential inefficiencies.

Nevertheless, one critical negative review cannot be ignored. An isolated report portraying rude office interactions and concerns about staff conduct points to a real risk in any caregiver network: the human element, from office staff to aides, can color the overall experience. However, the near-universal praise elsewhere suggests this is not the norm and that leadership trends strongly toward accountability, caregiver screening, and careful matching. Prospective clients should explicitly inquire about the agency's internal checks, caregiver back-up plans, and a clear policy on client belongings to minimize recurrence of such concerns. In practice, the strength of caregiver compatibility and responsive governance tends to neutralize this risk for most families.

For households evaluating alternatives, the decision often narrows to two questions: Is a facility-based, medically supervised setting required, or can the preferred model of in-home, caregiver-led care meet all daily and medical needs? Families needing around-the-clock nursing oversight, complex clinical interventions, or a highly structured environment may find a facility or a larger, more medically oriented agency a better fit. Conversely, those who value belonging, personalized attention, and the comfort of staying in a familiar home without sacrificing safety will find Assisting Hands Lombard - Villa Park a persuasive partner.

In the end, this community stands out for its practical, compassionate approach and its track record of dependable, person-centered care. For families in Villa Park and Lombard seeking a home care partner who treats clients with genuine warmth, coordinates care with precision, and prioritizes matching personalities to support ongoing quality of life, the choice is clear. Begin with a candid care goals conversation, request a caregiver-matching outline, and ask for references to verify consistency of communication and reliability. Consider a trial period to confirm that the caregiver chemistry and leadership oversight align with expectations. When those elements align, Assisting Hands becomes a compelling, less-is-more option that delivers steady peace of mind and sustained dignity at home.

Located in Villa Park, Illinois, this area offers a variety of conveniences and amenities that cater to the needs of senior living. With multiple pharmacies such as Walgreens nearby, easy access to healthcare providers like Dupage Medical Group and hospitals like Edward-Elmhurst Health Center ensures peace of mind for any medical needs. Residents can enjoy dining options ranging from fast food chains like McDonald's to upscale restaurants like Maggiano's and The Cheesecake Factory. For entertainment, there are several theaters including AMC Oakbrook Center 12, along with parks like Berens Park for outdoor activities. Transportation options are also abundant with Metra stations located within a few miles for easy travel. Places of worship such as St Andrews Episcopal Church and College Church provide spiritual support for residents looking to maintain their faith practices. Overall, this area offers a well-rounded community suitable for seniors seeking comfort and convenience in Villa Park.

Restaurants

• Portillo's Hot Dogs (1.1 miles)
• McDonald's (2.5 miles)
• Macy's Marketplace (2.5 miles)
• Shake Shack (2.5 miles)
• Maggiano's (2.6 miles)
• The Cheesecake Factory (2.6 miles)
• Greek Islander Restaurant (3 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (3.5 miles)
• Walgreens (4.1 miles)
• Walgreens (4.5 miles)

Cafes

• Starbucks (1.6 miles)
• Qahwah House (2.2 miles)
• Starbucks (5.2 miles)
• Starbucks (6.6 miles)

Transportation

• Metra (2.3 miles)
• Metra Train Station (4.6 miles)
• Metra (6.1 miles)
• Metra - Downers Grove Main Street (6.3 miles)
• Metra (6.8 miles)
• Delta Air Lines (7.2 miles)
• Concourse E (7.2 miles)

Theaters

• AMC Oakbrook Center 12 (2.4 miles)
• AMC DINE-IN Yorktown 18 (3.3 miles)
• Addison Cinema Addison, Il (5.1 miles)

Parks

• Berens Park (2.5 miles)
• Du Page Forest Preserve Dog Park (3.9 miles)
• Newton Park (4.4 miles)
• Norfolk Park (5.2 miles)
• Westlake Park (6.4 miles)
• Briar Knoll Park (6.9 miles)
• Northside Park (7 miles)

Physicians

• Dupage Medical Group (2.9 miles)
• Salt Creek Medical Imaging (4.5 miles)
• Dupage Medical Group (4.9 miles)
• Wheaton Eye Clinic (6.7 miles)

Hospitals

• Edward-Elmhurst Health Center (5.2 miles)
• DuPage Medical Center (6.7 miles)
• Loyola Medicine Transport (6.9 miles)
• Gottlieb Memorial Hospital (7.1 miles)
• Building 217, Hines VA Hospital (7.2 miles)
• Edward Hines, Jr Veterans Hospital (7.2 miles)
• Loyola University Medical Center (7.4 miles)

Places of Worship

• St Andrews Episcopal Church (6.2 miles)
• College Church (6.6 miles)