Westwood Terrace

Pros

• The management is great.
• The laundry is great.
• The patio and balcony are great.
• The neighbors are nice.
• The manager follows rules and is understanding and caring.
• Leasing staff are friendly, caring, and do a great job.
• Maintenance workers are hardworking, stay late, and come back when needed.
• The community service worker is helpful, knowledgeable, caring, and consistently available.
• The laundry is 24/7 clean and modern.
• The building is very clean with pleasant smells and comfortable furniture for socializing.
• The library has computers and wifi, a dining room, and an exercise room.
• Apartments are spacious with big closets, balconies, storage, and modern appliances including microwave and AC.
• Cable is included.
• The office manager is nice and proactive.
• The service coordinator has all the needed information and is extremely helpful and kind.

Cons

• There are bedbugs everywhere and the Chicago representative won't heat-treat them.
• Everything is locked up, including rooms labeled as containing a fire extinguisher.
• Hot water takes forever to get hot, even at the lowest setting.
• The resident has had to boil water for 14 months to wash dishes.
• There is no water pressure; the resident had to join a gym to shower.
• Prospective renters should not move in; they'll regret it.
• Orkin isn't honest and won't show the bugs they claim to have found.
• They claim Orkin doesn't pay the rent.
• Management isn't doing their job: no cleaning, no cameras, and no snow plowing, risking injuries.
• The building is infested with head lice and bedbugs.
• Leasing staff aren't knowledgeable about the modern laundromat.
• The vet across the street is smelly and won't treat animals there.

Review

The place described by residents runs the gamut from gushing praise to sharp disappointment, often within the same building and within the same time frame. On one hand, there are voices that glow with satisfaction: a manager who keeps things orderly, a community that feels safe, and a long list of amenities that make daily life convenient and comfortable. In these views, the property shines in several key areas - great management and a caring, rule-abiding staff; solid maintenance who respond and stay on top of issues; and a suite of conveniences like a clean, 24/7 laundry setup, a well-equipped community room, a library with computers and wifi, a dining room, an exercise room, and plenty of storage. Several residents note that the complex is child- and pet-friendly, with a fixed pet policy (one pet limit) and an environment where many residents are seen sharing their spaces and looking out for one another. The proximity to shops, banks, a major bus hub, and services like a veterinarian across the street also stands out as a major plus. One reviewer even claims significant savings in rent compared to a prior income-based apartment and gushes about "modern clean" facilities, including a cable package, which adds to the sense of living in a thriving, well-connected community.

For many who affirm its strengths, the human element is pivotal. Office staff are described as friendly, proactive, and caring, with the office manager often busy but very approachable, and a service coordinator who is "extremely helpful and kind." Maintenance is repeatedly praised for being friendly, quick to repair, and willing to put in extra time - someone even noting that they "stay late and come back when needed." In these narratives, the social fabric is robust: weekly activities, daily lunches in the dining room, and opportunities for socializing on every floor, along with a variety of communal resources such as a library, a game room, and even shopping carts to help folks move items. It's a portrait of a life where people feel supported and engaged, and where the practical conveniences align with a sense of belonging.

The glow, however, is tempered by a chorus of starkly negative experiences that center on pests, safety, and serious service gaps. Several reviews paint a distressing picture of bedbugs and head lice that some residents feel are not being addressed with the urgency they deserve. Stories echoing across timelines describe attempts to heat treat or eliminate the bugs as inadequate or unfulfilled, with complaints that a representative in Chicago would not perform a heat treatment and that bedbugs remain "everywhere." The situation is compounded by hazards and procedural concerns: rooms containing fire extinguishers are reportedly locked up, and there are persistent complaints about water that takes a long time to get hot, with some residents going so far as to boil water to wash dishes or needing a gym membership just to obtain a decent shower due to low water pressure. The contrast between a polished common area and a problematic indoor environment is jarring for many.

Others recount direct confrontations with services and management that left them frustrated. One review details a sting of political-like contention with the extermination service, claiming that Orkin is not honest, would not show them the bug they allegedly found, and would not cover rent, all while asserting a right to see the inspection report that was dismissed as unnecessary. Yet another set of experiences reveals a split: some newcomers arrive with a sense of "heaven" and praise for modern amenities and the responsive staff, while others, after longer tenure, describe a deteriorating situation that makes them plan to move out or, in some cases, have already handed in keys. The inconsistency in service and the divergence between short-term impression and long-term reality emerge as a central theme, making it hard for potential residents to gauge what they should expect.

Safety and maintenance concerns surface in some of the more alarming reviews, where the sentiment shifts from "loving it here" to "you'll regret it" in the same breath. Complaints include lack of cleaning, missing or nonfunctional cameras, and plowing issues that raise legitimate concerns about personal safety and property maintenance. One particularly pointed message warns that the people running the place "don't do their job" and that an elderly relative could get hurt due to neglected safety features and poor staffing. In this vein, reviewers describe infrequent or ineffective management response to urgent issues, a perception of under-staffing, and a desire for improved modernization and training among leasing staff to handle today's laundromat and digital service realities.

With these divergent experiences, the overall portrait is complex and highly personal. For some residents, the complex feels like a well-run home with strong community bonds, ample amenities, and a staff that genuinely cares about residents' well-being. For others, it feels like a trapdoor of hidden problems: persistent pests, inconsistent pest control, slow or inadequate responses to maintenance, limitations in basic services like hot water and plumbing, and gaps in safety and security infrastructure. The range of voices also hints at a broader pattern: when things go well, residents revel in the convenience, social opportunities, and supportive staff; when they don't, frustrations about pests, safety, and ineffective management quickly overshadow the positives.

Overall, the property stands as a place of stark contrasts - an environment where high-quality amenities and a caring management team can coexist with serious pest issues, operational shortcomings, and safety concerns. The experiences of residents suggest that personal outcomes are highly dependent on individual circumstances, including the specific building wing, the timing of service requests, and how quickly or thoroughly pest control measures are implemented. For prospective residents, this translates to a clear reminder: the appeal of a vibrant, amenity-rich community comes with a need for vigilance about pest management, safety practices, and consistent, transparent communication from management and service providers.

This area of Moline, Illinois, offers a variety of amenities that may be appealing to seniors looking for a comfortable and convenient place to live. With several pharmacies located within close proximity, access to healthcare services is readily available. Additionally, there are numerous physicians' offices specializing in various medical fields nearby, ensuring quality healthcare options. The selection of restaurants provides dining options for every taste, while the nearby parks offer opportunities for outdoor recreation and relaxation. The presence of cafes allows for social gatherings or a quiet place to enjoy a cup of coffee. Places of worship provide spiritual support for those seeking it, and the hospitals in the area offer excellent medical care when needed. Overall, this part of Moline presents a well-rounded community with amenities suitable for senior living.

Pharmacies

• Walgreens (0.4 miles)
• Uptown Drug (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Trinity Retail Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.9 miles)

Physicians

• Quad Cities Pathologists Group (0.6 miles)
• Dr Anseeuw (1.1 miles)
• Dr Purighalla, MD Neurosurgeon (1.1 miles)
• Quad City Neurology and Spine (1.1 miles)
• Pediatric Group Associates (1.2 miles)
• Gastroenterology Consultants (1.2 miles)
• Forefront Dermatology Moline, IL (1.2 miles)

Restaurants

• Hardee's (0.8 miles)
• Wendy's (0.8 miles)
• McDonald's (1.1 miles)
• Rudy's Tacos (1.2 miles)
• Checkers (1.2 miles)
• O'Keefe's Sports Pub & Grub (1.4 miles)
• Bier Stube (1.5 miles)

Parks

• Velie Park (1.1 miles)
• Prospect Park (1.4 miles)
• Schwiebert Riverfront Park (2.5 miles)
• Lindsey Park (2.8 miles)
• Modern Woodmen Park (3.1 miles)
• Centennial Park (3.4 miles)
• Veteran's Memorial Park (3.9 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (3.2 miles)
• Panera Bread (3.3 miles)
• Coya's Cafe (3.4 miles)
• QC Fuel (3.6 miles)

Places of Worship

• Heritage Wesleyan Church (1.7 miles)
• St Paul The Apostle School (3.9 miles)

Hospitals

• Genesis Medical Center (1.8 miles)
• Community Health Care (3.1 miles)
• Kahl Home For The Aged (3.8 miles)
• Edgerton Women's Health Center (4 miles)