Heartland Of Moline

Pros

• The activities staff at Heartland is going above and beyond to assist residents and keep them engaged during challenging times.
• Therapy at Heartland is exceptional, with knowledgeable and caring professionals helping residents regain their strength.
• The environment at Heartland is pleasant, and the staff members are qualified and dedicated to providing good care.
• Family members appreciated the friendly interactions they had with the staff during their loved ones' stays.
• Many residents received generous portions of food, and the dietary staff made efforts to accommodate specific dietary needs.
• Overall, several reviews express gratitude for the support and assistance provided by the nursing staff throughout their stay.

Cons

• The nursing home staff did not adequately address the disruptive behavior of a resident, resulting in sleepless nights for another resident.
• There were serious concerns about the administration of medical care, leading to a tragic outcome due to neglect.
• Communication with family members was poor, leaving them uninformed about ongoing care and issues during a loved one's stay.
• Some residents experienced overcrowded and unsatisfactory living conditions after transitions to private pay status.
• There were complaints about repetitive meal options and lack of accommodating dietary needs despite prior notification.
• The check-in process for new residents was disorganized and lacking essential assessments of their health requirements.
• Overall, some reviewers felt that staff were overworked and unable to provide timely assistance or personalized care, leading to dissatisfaction with the level of attention given to residents.
• There were reports of forgotten personal belongings during discharge processes, indicating negligence in handling residents' property.

Review

Heartland of Moline has received a wide array of reviews, reflecting diverse experiences from residents and their families. While some have praised the facility for its care, staff, and activities, others have raised serious concerns about the quality of service and communication within the nursing home. This dichotomy highlights the complexities inherent in providing care to individuals with varying needs in a residential setting.

One recurring theme in the feedback is the mixed quality of staff interaction with residents and families. For instance, many reviewers noted that while they appreciated specific staff members—such as nurses and nursing aides who were described as caring and attentive—there were significant gaps in communication. A common complaint was that family members often felt left out of the loop regarding their loved ones' care plans and daily situations. One reviewer expressed frustration with the lack of updates during their father's stay, suggesting that more proactive communication could enhance family involvement in care decisions. This sentiment was echoed by another family member who indicated that critical medical issues were overlooked entirely during their loved one’s stay.

There are also pressing concerns about direct patient care within Heartland. Some reviews highlighted distressing incidents where patients received improper treatment or attention from the nursing staff. A particularly alarming account involved a situation where an RN failed to administer IV medication appropriately, reportedly leading to dire consequences for a patient. The impact of inadequate training or staffing shortages became apparent through similar accounts wherein crucial tasks went unfulfilled due to either busy schedules or mismanagement—a claim supported by another family member who noted serious issues occurring without proper notification to relatives.

Despite these criticisms, there are several heartening reports regarding therapy services at Heartland. Numerous reviewers commended physical and occupational therapists for effectively helping residents regain strength and mobility after illness or surgery. Descriptions abound of dedicated therapy staff pushing patients just enough to encourage progress without overwhelming them, thus facilitating successful rehabilitation journeys back home. This aspect demonstrated a sense of professionalism among some segments of staff that resonated positively with those experiencing it firsthand.

Activities provided at Heartland received praise as well, especially during challenging times such as quarantines when social isolation could weigh heavily on both residents and families alike. Reviewers expressed gratitude towards the activities teams for creating engaging programs aimed at maintaining mental stimulation among residents confined away from traditional family visits due to health protocols. These efforts included innovative adaptations like drive-through parades that allowed families limited contact with their loved ones while adhering strictly to safety guidelines.

Nevertheless, concerns around overall facility maintenance remain evident too; several individuals commented on cleanliness but also mentioned unpleasant odors typical in long-term care settings at times or rooms being cramped due to shared accommodations—a significant discomfort for both residents seeking privacy and visiting families wanting space during interactions. In sum, while visitors experienced moments reflecting dedication among certain caregivers—highlighting warmth amidst adversity—the overall inconsistency points towards systemic challenges requiring diligent oversight if Heartland wishes to cultivate continuous improvement across all facets of resident experiences moving forward.

In conclusion, Heartland presents a complex tapestry woven from various threads: commendations for dedicated therapy services alongside frustrations manifesting from operational shortcomings—be it in areas concerning individual health assessments or pivotal communications between caregivers and families overseeing elder relatives' welfare within institutional walls defined by rigorous protocols yet undeniably emotional stakes magnified tenfold when human lives intertwine against clinical contexts marked by vulnerability.

Physicians

• Quad Cities Pathologists Group (0.1 miles)
• Pediatric Group Associates (0.9 miles)
• Dr Anseeuw (1.6 miles)
• Quad City Neurology and Spine (1.6 miles)
• Dr Purighalla, MD Neurosurgeon (1.6 miles)
• Forefront Dermatology Moline, IL (1.7 miles)
• Gastroenterology Consultants (1.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• Uptown Drug (0.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Trinity Retail Pharmacy (2 miles)
• Walgreens (2.4 miles)

Parks

• Velie Park (0.4 miles)
• Prospect Park (1.5 miles)
• Lindsey Park (2.4 miles)
• Schwiebert Riverfront Park (2.7 miles)
• Veteran's Memorial Park (3.2 miles)
• Modern Woodmen Park (3.2 miles)
• Ben Butterworth Playground (3.5 miles)

Restaurants

• O'Keefe's Sports Pub & Grub (0.7 miles)
• Bier Stube (0.8 miles)
• Rebellion Brew Haus (0.9 miles)
• Rudy's Tacos (0.9 miles)
• Pub 1848 (1 miles)
• Hardee's (1.1 miles)
• Wendy's (1.1 miles)

Cafes

• Starbucks (1.9 miles)
• Coya's Cafe (2.8 miles)
• Starbucks (3 miles)
• Panera Bread (3.1 miles)
• QC Fuel (3.2 miles)

Hospitals

• Genesis Medical Center (2.3 miles)
• Community Health Care (3.2 miles)

Places of Worship

• Heritage Wesleyan Church (2.3 miles)
• St Paul The Apostle School (3.6 miles)