Heartland Health Care Center Moline

• Thu19Jun
• Fri20Jun
• Mon23Jun
• Tue24Jun
• Wed25Jun
• Thu26Jun
• Fri27Jun
• Mon30Jun
• Tue1Jul
• Wed2Jul
• Thu3Jul
• Mon7Jul
• Tue8Jul
• Wed9Jul
• Thu10Jul
• Fri11Jul
• Mon14Jul
• Tue15Jul
• Wed16Jul
• Thu17Jul

Pros

• The physical therapy and occupational therapy teams were very understanding of the patient’s needs and consistently checked in throughout the day.
• The nurses and CNAs treated the patient like family, displaying kindness and friendliness.
• The staff responded promptly to call lights, providing immediate assistance when needed.
• The reviewer feels confident in recommending the facility, having had a consistently positive experience during their mother's multiple stays.
• The overall level of care received was commendable, as noted by the reviewer’s willingness to return without hesitation.

Cons

• The staff is not friendly and very impatient.
• The medical assistants and nurses at the clinic are not patient-friendly.
• The reviewer will not be going back to either place.
• There is uncertainty about the affiliation with Heartland Clinic, implying a lack of clarity or communication.
• Overall, there is a negative experience reported with both the staff and care received at the clinic.

Review

In the realm of healthcare, patient experiences can widely vary, often influenced by the quality of service provided by medical staff. This is evident in two contrasting reviews about a healthcare facility that highlight the importance of attentive and compassionate care. On one hand, there is a positive account from a family member whose mother received treatment at the facility for the third time, while on the other hand, another reviewer expressed dissatisfaction with their experience at what appears to be an affiliated clinic.

The first review paints a picture of exceptional care and support for an elderly patient recovering through physical and occupational therapy. The reviewer emphasizes that their mother’s needs were met with kindness and understanding. Physical therapy and occupational therapy teams were noted for their diligence in checking on her regularly throughout the day, ensuring that she was comfortable and progressing well in her recovery process. Such attention to detail is crucial in rehabilitation settings where emotional support can significantly enhance a patient's overall experience.

The reviewers particularly appreciated the nursing staff and Certified Nursing Assistants (CNAs), describing them as friendly and familial. This sentiment reinforces how important it is for healthcare workers to build rapport with patients and their families; it helps create a supportive atmosphere conducive to healing. The reviewer mentions that whenever their mother needed assistance—pressing her call light—the response was prompt, showcasing an environment where patient needs are prioritized without delay or neglect.

Despite being described as overprotective and demanding regarding his mother's care, this family member had no complaints about any aspect of her treatment during her extended stay of several weeks. Their reassuring experience suggests that good communication between healthcare providers and families plays a pivotal role in alleviating concerns regarding patient welfare—an essential component in establishing trust within medical environments.

In stark contrast, another review highlighted negative experiences related to unfriendly staff behavior at what seems to be either the same facility or its affiliated Heartland Clinic located on Valley View Drive in Moline, Illinois. The reviewer expressed clear frustration with both medical assistants and nurses who demonstrated impatience rather than compassion toward patients. Such interactions can leave lasting impressions on families seeking relief for loved ones undergoing treatment; feeling dismissed or unvalued can greatly diminish trust in a healthcare setting.

This critique raises critical questions about staff training and management practices within these facilities. Effective communication skills are vital not only for patient satisfaction but also for fostering an environment where healing occurs more naturally. It appears that these negative experiences may reflect deeper systemic issues—perhaps stemming from staffing shortages or inadequate training—that impact employee attitudes toward patient engagement.

Given such disparate reviews concerning similar services within presumably connected facilities, one must consider operational consistency across institutions. An organization’s reputation relies heavily on every department functioning seamlessly together to provide high-quality care—a task which unfortunately seems not fully realized across all levels according to some patrons' observations.

Overall, the juxtaposition of these reviews highlights significant disparities between different experiences within healthcare services—a situation that demands attention from management so every patient receives dignified treatment regardless of circumstances surrounding their visit. Whether praising or criticizing performance levels among medical professionals often reflects broader institutional practices needing refinement while underscoring how crucial it is for facilities to prioritize nurturing relationships between caregivers and patients alike.

The area of Moline, Illinois, where you are considering for senior living offers a variety of medical services in close proximity to your potential residence. There are several physicians and pharmacies within a short distance, providing easy access to healthcare resources. Additionally, the numerous parks nearby offer opportunities for outdoor activities and relaxation. You will find a selection of restaurants and cafes for dining out or enjoying a cup of coffee with friends. The presence of hospitals and places of worship in the area ensures that your healthcare needs and spiritual well-being can be easily attended to. Overall, this part of Moline provides a convenient and comfortable environment for senior living.

Physicians

• Quad Cities Pathologists Group (0.1 miles)
• Pediatric Group Associates (0.9 miles)
• Dr Anseeuw (1.6 miles)
• Quad City Neurology and Spine (1.6 miles)
• Dr Purighalla, MD Neurosurgeon (1.6 miles)
• Forefront Dermatology Moline, IL (1.7 miles)
• Gastroenterology Consultants (1.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• Uptown Drug (0.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Trinity Retail Pharmacy (2 miles)
• Walgreens (2.4 miles)

Parks

• Velie Park (0.4 miles)
• Prospect Park (1.5 miles)
• Lindsey Park (2.4 miles)
• Schwiebert Riverfront Park (2.7 miles)
• Veteran's Memorial Park (3.2 miles)
• Modern Woodmen Park (3.2 miles)
• Ben Butterworth Playground (3.5 miles)

Restaurants

• O'Keefe's Sports Pub & Grub (0.7 miles)
• Bier Stube (0.8 miles)
• Rebellion Brew Haus (0.9 miles)
• Rudy's Tacos (0.9 miles)
• Pub 1848 (1 miles)
• Hardee's (1.1 miles)
• Wendy's (1.1 miles)

Cafes

• Starbucks (1.9 miles)
• Coya's Cafe (2.8 miles)
• Starbucks (3 miles)
• Panera Bread (3.1 miles)
• QC Fuel (3.2 miles)

Hospitals

• Genesis Medical Center (2.3 miles)
• Community Health Care (3.2 miles)

Places of Worship

• Heritage Wesleyan Church (2.3 miles)
• St Paul The Apostle School (3.6 miles)