Casa Madrid Apartments

Pros

• They are renovating and renewing everything.
• They really care about people here.
• The manager who runs the place is very nice and very accommodating to people's needs.

Cons

• Nobody answers the phone.
• Nobody answers the door despite the "please knock" sign.
• This place is a hot mess.
• They don't like this place.
• They can't see anything from outside and the security is too tough.
• The unit is small and meant for less than a year of occupancy.

Review

The complex is currently in the middle of a renovation wave, and residents describe a scene of ongoing renewal. The overarching impression is that there is a clear intent to upgrade the living spaces and materials, with some residents noting that the upgrades are refreshing and bring a sense of care for the people who live there. In their view, this level of attention to improvements sets the place apart from other apartments that feel neglectful, especially those that leave residents with old or unusable amenities. The sentiment is that the renovations are a sign of commitment to improving the living experience, even if the execution is still in progress.

Despite the refurbishments and the sense that management cares about residents, several practical frustrations emerge in the same breath. A recurring complaint is about communication and accessibility: calls to the office often go unanswered, and the door to the office bears a "please knock" instruction that is not followed by any response. This combination creates a feeling of isolation or neglect for tenants who need help or information, undermining the positive impact of the renovations. The inconsistency between the intent to improve and the day-to-day responsiveness is a point of tension for people living there.

Another facet of the experience is the tension between the improvements and the overall vibe of the place. Some residents describe the property as a "hot mess," signaling that even with renovations, the environment feels chaotic or disorganized in practice. Others make a more definitive stance of disliking the place, suggesting that for some the renovations have not translated into a satisfactory living experience. These negative judgments coexist with the positive notes about upgrades, highlighting a mixed reception among tenants.

There is also a sense of limited visibility and strict security. One resident notes that you cannot see much from the outside, which might imply a closed-off or inward-looking layout. At the same time, security is described as "too tough," indicating that the measures in place may be perceived as overly restrictive or intrusive. This combination creates an atmosphere where privacy and openness feel restricted, contributing to a sense of unease for some tenants.

Another recurring theme centers on the size and temporary nature of the units. A resident characterizes the space as small and suitable only for living there for a short period - less than a year. This suggests that, for some, the apartment is not viewed as a long-term home but rather a transitional space. The short-term outlook may influence attitudes toward the comfort of the unit, its amenities, and how seriously residents invest in the place.

Amid these mixed experiences, there is a notably positive counterpoint: the manager who runs the building. Several residents praise the manager as very nice and highly accommodating to people's needs. This supportive leadership stands out as a redeeming factor that contributes to a more favorable impression of the property. The manager's responsiveness and willingness to address concerns appear to be a key strength that helps balance the other shortcomings mentioned by tenants.

Taken together, the reviews paint a nuanced picture of a property in flux. The renovations signal a clear commitment to improvement and resident welfare, and the on-the-ground management is highlighted as a major positive force. However, issues with communication, accessibility, and some aspects of security and layout temper that optimism. For potential residents, the place might offer modernized spaces and a responsive manager, but it may also come with frustrations around responsiveness, privacy, and the overall feel of the environment during the transition period. Residents emphasize that experiences will likely vary, and prospective tenants should weigh the benefits of upgraded spaces and a helpful manager against the challenges of ongoing renovation disruption and the perceived rigidity of access and security.

This part of Phoenix, Arizona offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies, hospitals, physicians, and cafes within close proximity, residents have easy access to healthcare services and daily essentials. The presence of various restaurants and places of worship caters to different preferences and spiritual needs. Transportation options like the METRO stations provide easy connectivity to other parts of the city, while nearby parks offer opportunities for outdoor recreation and relaxation. The presence of theaters also provides entertainment options for those looking to enjoy cultural activities. Overall, this part of Phoenix provides a well-rounded environment for seniors seeking a comfortable and vibrant community to call home.

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)

Restaurants

• McDonald's (0.8 miles)
• Arriba Mexican Grill (1 miles)
• In-N-Out Burger (1 miles)
• George & Dragon Restaurant (1.1 miles)
• Windsor (1.3 miles)
• Federal Pizza (1.4 miles)
• Taco Bell (1.7 miles)

Hospitals

• Carl T Hayden VA Medical Center, Recreation Therapy (0.8 miles)
• St Josephs Neurological ICU (1.9 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (1.9 miles)
• Banner – University Medical Center Phoenix (2.6 miles)
• Abrazo Central Campus (3.2 miles)
• Surgical Specialty Hospital Of Arizona (3.3 miles)
• Maricopa Medical Center (3.4 miles)

Cafes

• Panera Bread (1 miles)
• Lux Central (1.1 miles)
• Dark Hall Coffee (1.8 miles)
• Starbucks (1.9 miles)
• Dutch Bros Coffee (2.3 miles)
• Starbucks (2.5 miles)
• Provision Coffee Bar (2.5 miles)

Physicians

• Keystone Natural Family Medicine (1.1 miles)
• Arizona Eye Specialists (1.2 miles)
• Phoenix Skin Medical Surgical Group (1.3 miles)
• SimonMed Imaging - Phoenix (1.8 miles)
• Dignity Health Peppertree Family Medicine (2.1 miles)
• Banner Family Medicine Center (2.6 miles)
• Null (4.2 miles)

Places of Worship

• First United Methodist Church of Phoenix (1.5 miles)
• Roosevelt Community Church (3.1 miles)
• Christ Church of the Ascension (4.1 miles)
• Primera Iglesia United Methodist Church (4.3 miles)

Transportation

• Thomas/Central Ave METRO (1.8 miles)
• METRO McDowell/Central Ave (2.7 miles)
• Airport Rent-A-Car (3.9 miles)

Parks

• Encanto Park (2.8 miles)
• Margaret T. Hance Park (3 miles)
• Granada Park (3.4 miles)
• Royal Palm Park (4.6 miles)
• Phoenix Mountain Preserve (4.7 miles)

Theaters

• AMC Arizona Center 24 (3.4 miles)