Camelback Post Acute Care And Rehabilitation

Pros

• The staff at Highland Manor is described as amazing, demonstrating a genuine love for their work and providing excellent care to residents.
• Many reviewers expressed appreciation for the attentive communication from staff, which reassured family members about their loved ones' well-being.
• Some visitors noted that the facility, despite its age, is clean and gives off a homely feeling, contributing to a positive environment for residents.
• A former resident mentioned that they felt right at home and received the best care in comparison to other facilities visited in the past.
• Certain reviews highlighted instances of quick corrections by management when mistakes were made, showcasing a commitment to improving resident care.

Cons

• The facility is described as filthy, with a strong odor and poor overall hygiene.
• Staff members are reported to be rude, unprofessional, and inattentive to the needs of residents.
• There are numerous complaints about long wait times for assistance and inadequate response to call lights.
• Residents' medical needs are ignored, including missed doctor appointments and improper medication administration.
• The quality of food served is consistently criticized as poor and often cold.
• Residents report feeling unsafe and uncomfortable due to hostile staff behavior and lack of empathy.
• The facility's management is said to be lacking, contributing to issues with care and staffing levels.
• Many residents have expressed feelings of being neglected and uncared for during their stay at the facility.

Review

The reviews of Highland Manor Health & Rehab present a deeply concerning and polarized picture of the facility, highlighting significant issues surrounding staff conduct, cleanliness, and overall patient care. Many individuals recount harrowing experiences where they felt their loved ones were subjected to neglect and mistreatment. One review describes staff as "awful," citing an environment comparable to a horror movie characterized by inattentiveness and hostility towards families advocating for their elderly relatives. This sentiment resonates strongly across several accounts, indicating that communication between families and staff was frequently poor, with many feeling ignored or outright dismissed when raising concerns.

Patients reported severe deficiencies in personal care, particularly regarding wound treatment and hygiene assistance. Multiple reviewers noted instances of wounds not being dressed for days, failure to provide basic bed baths, and long delays in changing soiled clothing or medical devices like ostomy bags and Foley catheters. The frustration is palpable; one family member wrote about waiting for help only to see multiple aides pass them by without acknowledgment at the nurse's station. The complaints extend beyond individual neglect to systemic failures within the facility's operation—describing it as understaffed where patients would often find themselves calling for help without receiving any response for hours.

The physical condition of the facility also drew criticism from many who noted discomforting odors upon entry and a general lack of cleanliness within the living spaces. Reviewers mentioned an overwhelming smell of urine permeating throughout Highland Manor, which contributed to an unsettling atmosphere that left families worried about their loved ones' well-being. Residents have described substandard living conditions such as inadequate air conditioning during hot weather, cramped room layouts pushing beds against walls, and outdated facilities that did not appear to be well-maintained despite recent renovations.

Moreover, some individuals reported concerns regarding medication management at Highland Manor. Instances were cited where medications were either missed altogether or improperly administered—a troubling situation given the critical health needs of elderly residents requiring rehabilitation after surgeries or serious illnesses. These lapses added another layer of distress for families already grappling with difficult situations involving their loved ones’ health.

However, amid these overwhelmingly negative accounts are occasionally positive experiences shared by some families who felt satisfied with their relative's care at Highland Manor. A few reviews stand out in stark contrast to the numerous critiques; these commendations focus on dedicated staff who reportedly went above and beyond while providing attentive service to their patients. Such comments highlight that while there may be structural deficiencies at the facility itself—such as staffing levels or operational oversight—some personnel have made efforts to ensure quality care is provided amidst significant challenges.

These mixed reviews reflect deep systemic issues needing urgent attention from both management and regulatory bodies overseeing such facilities. Complaints about inadequate staffing ratios are compounded by reports highlighting individual professionals’ commitment but ultimately inconsistent service delivery across shifts or departments raises questions about training protocols and organizational accountability within Highland Manor Health & Rehab. In light of the troubling testimonies presented by dissatisfied families seeking better lives for their aging loved ones, one can only hope that necessary changes will take place soon to enhance resident experience significantly improve healthcare outcomes within this institution.

Restaurants

• McDonald's (0.4 miles)
• Arriba Mexican Grill (0.6 miles)
• In-N-Out Burger (0.7 miles)
• The Whining Pig (1.3 miles)
• Windsor (1.4 miles)
• George & Dragon Restaurant (1.4 miles)
• Federal Pizza (1.4 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)

Cafes

• Panera Bread (0.7 miles)
• Lux Central (1.3 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2.2 miles)
• Dark Hall Coffee (2.2 miles)
• Provision Coffee Bar (2.2 miles)
• Starbucks (2.8 miles)

Physicians

• Keystone Natural Family Medicine (0.9 miles)
• Phoenix Skin Medical Surgical Group (1.4 miles)
• Arizona Eye Specialists (1.6 miles)
• SimonMed Imaging - Phoenix (2.2 miles)
• Dignity Health Peppertree Family Medicine (2.4 miles)
• Banner Family Medicine Center (2.9 miles)
• Null (4.1 miles)

Hospitals

• Carl T Hayden VA Medical Center, Recreation Therapy (1.1 miles)
• St Josephs Neurological ICU (2.2 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.3 miles)
• Banner – University Medical Center Phoenix (2.9 miles)
• Abrazo Central Campus (3.2 miles)
• Surgical Specialty Hospital Of Arizona (3.3 miles)
• Maricopa Medical Center (3.6 miles)

Places of Worship

• First United Methodist Church of Phoenix (1.5 miles)
• Roosevelt Community Church (3.5 miles)
• Christ Church of the Ascension (3.7 miles)
• Primera Iglesia United Methodist Church (4.6 miles)

Transportation

• Thomas/Central Ave METRO (2.1 miles)
• METRO McDowell/Central Ave (3.1 miles)
• Airport Rent-A-Car (4.1 miles)

Parks

• Encanto Park (3.2 miles)
• Margaret T. Hance Park (3.3 miles)
• Granada Park (3.4 miles)
• Phoenix Mountain Preserve (4.4 miles)
• Royal Palm Park (4.5 miles)

Theaters

• AMC Arizona Center 24 (3.7 miles)