Camelback Post Acute Care And Rehabilitation

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  • Interior

    A well-lit hospital room featuring two beds, colorful decor, and a window with a curtain.

  • Decor

    A reception area in an office with a wooden desk, wall clock, and ceiling fan.

  • Living Room

    A cozy living room with a sofa set, TV mounted on the wall, and decorative elements such as wall stars and a vase.

  • Architecture

    A large outdoor gazebo with furniture set up underneath on a sunny day.

  • Bedroom

    A hospital room with a single bed, side table, and window.

  • Dining

    An elegant dining area with a grand piano and beautifully set tables.

  • Landscaping

    A scenic view of a desert mountain landscape with palm trees under a clear blue sky.

  • Kitchen

    A compact kitchen with white cabinets, a stove, refrigerator, and small appliances on the countertop.

  • Lighting

    A cozy restaurant dining area with neatly arranged tables and warm lighting.

  • Nature

    A vibrant orange hanging from a lush tree against a clear blue sky with palm trees in the background.

  • Appliances

    An accessible kitchen with a wheelchair, featuring white cabinets, appliances, and a wooden floor.

  • Palm Trees

    A single-story house surrounded by flowers and palm trees on a sunny day.

  • Plant

    A cozy waiting room with two leather chairs, a small table with flowers, a mirror, and decorative wall art.

  • Mountains

    A scenic view of a city with mountains in the background under a partly cloudy sky.

Camelback Post Acute Care And Rehabilitation

4635 North 14th Street, Phoenix, AZ 85014

For more information about senior living options: (844) 490-3973

2.4 from 14 reviews
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Assisted Living Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at Highland Manor is described as amazing, demonstrating a genuine love for their work and providing excellent care to residents.
  • pro Many reviewers expressed appreciation for the attentive communication from staff, which reassured family members about their loved ones' well-being.
  • pro Some visitors noted that the facility, despite its age, is clean and gives off a homely feeling, contributing to a positive environment for residents.
  • pro A former resident mentioned that they felt right at home and received the best care in comparison to other facilities visited in the past.
  • pro Certain reviews highlighted instances of quick corrections by management when mistakes were made, showcasing a commitment to improving resident care.

Cons

  • pro The facility is described as filthy, with a strong odor and poor overall hygiene.
  • pro Staff members are reported to be rude, unprofessional, and inattentive to the needs of residents.
  • pro There are numerous complaints about long wait times for assistance and inadequate response to call lights.
  • pro Residents' medical needs are ignored, including missed doctor appointments and improper medication administration.
  • pro The quality of food served is consistently criticized as poor and often cold.
  • pro Residents report feeling unsafe and uncomfortable due to hostile staff behavior and lack of empathy.
  • pro The facility's management is said to be lacking, contributing to issues with care and staffing levels.
  • pro Many residents have expressed feelings of being neglected and uncared for during their stay at the facility.

Review

The reviews of Highland Manor Health & Rehab present a deeply concerning and polarized picture of the facility, highlighting significant issues surrounding staff conduct, cleanliness, and overall patient care. Many individuals recount harrowing experiences where they felt their loved ones were subjected to neglect and mistreatment. One review describes staff as "awful," citing an environment comparable to a horror movie characterized by inattentiveness and hostility towards families advocating for their elderly relatives. This sentiment resonates strongly across several accounts, indicating that communication between families and staff was frequently poor, with many feeling ignored or outright dismissed when raising concerns.

Patients reported severe deficiencies in personal care, particularly regarding wound treatment and hygiene assistance. Multiple reviewers noted instances of wounds not being dressed for days, failure to provide basic bed baths, and long delays in changing soiled clothing or medical devices like ostomy bags and Foley catheters. The frustration is palpable; one family member wrote about waiting for help only to see multiple aides pass them by without acknowledgment at the nurse's station. The complaints extend beyond individual neglect to systemic failures within the facility's operation—describing it as understaffed where patients would often find themselves calling for help without receiving any response for hours.

The physical condition of the facility also drew criticism from many who noted discomforting odors upon entry and a general lack of cleanliness within the living spaces. Reviewers mentioned an overwhelming smell of urine permeating throughout Highland Manor, which contributed to an unsettling atmosphere that left families worried about their loved ones' well-being. Residents have described substandard living conditions such as inadequate air conditioning during hot weather, cramped room layouts pushing beds against walls, and outdated facilities that did not appear to be well-maintained despite recent renovations.

Moreover, some individuals reported concerns regarding medication management at Highland Manor. Instances were cited where medications were either missed altogether or improperly administered—a troubling situation given the critical health needs of elderly residents requiring rehabilitation after surgeries or serious illnesses. These lapses added another layer of distress for families already grappling with difficult situations involving their loved ones’ health.

However, amid these overwhelmingly negative accounts are occasionally positive experiences shared by some families who felt satisfied with their relative's care at Highland Manor. A few reviews stand out in stark contrast to the numerous critiques; these commendations focus on dedicated staff who reportedly went above and beyond while providing attentive service to their patients. Such comments highlight that while there may be structural deficiencies at the facility itself—such as staffing levels or operational oversight—some personnel have made efforts to ensure quality care is provided amidst significant challenges.

These mixed reviews reflect deep systemic issues needing urgent attention from both management and regulatory bodies overseeing such facilities. Complaints about inadequate staffing ratios are compounded by reports highlighting individual professionals’ commitment but ultimately inconsistent service delivery across shifts or departments raises questions about training protocols and organizational accountability within Highland Manor Health & Rehab. In light of the troubling testimonies presented by dissatisfied families seeking better lives for their aging loved ones, one can only hope that necessary changes will take place soon to enhance resident experience significantly improve healthcare outcomes within this institution.

Features

Housing

  • 107 resident community capacity 107 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Phoenix Sky Harbor International (6 miles away) Phoenix Sky Harbor International (6 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Camelback Post Acute Care And Rehabilitation in Phoenix, AZ is a comprehensive assisted living community that offers top-notch care and an array of amenities to enhance the lives of its residents. Situated in a convenient location with numerous cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals nearby, residents can easily access everything they need.

The community provides skilled nursing facility services for individuals who require specialized care. With a 24-hour call system and supervision available round-the-clock, residents can feel safe and secure knowing that assistance is always available. Dedicated staff members are trained to provide support with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that all medical needs are met.

At Camelback Post Acute Care And Rehabilitation, residents enjoy a range of amenities designed to promote comfort and convenience. A beauty salon is available for those looking to pamper themselves while cable or satellite TV provides entertainment options. Community-operated transportation allows residents to get around easily while the computer center ensures that they stay connected in the digital age.

Delicious meals are served restaurant-style in the dining room where special dietary restrictions can be accommodated. The kitchenette also allows residents to prepare their own meals if desired. Housekeeping services keep living spaces clean and tidy while move-in coordination makes transitioning into the community seamless.

To foster an active lifestyle, the community offers various fitness programs and scheduled daily activities. Concierge services ensure that all needs are met while planned day trips allow residents to explore the surrounding area. Resident-run activities create opportunities for social interaction and engagement.

Mental wellness is prioritized through a dedicated program aimed at promoting emotional wellbeing. Medication management ensures that medication regimens are followed accurately while diabetes diets cater to specific dietary requirements.

Residents have access to a small library for relaxation and intellectual stimulation. A gaming room offers recreational opportunities while outdoor spaces allow residents to enjoy the fresh air and beautiful surroundings. Transportation arrangements, both medical and non-medical, are available for appointments and outings.

With Wi-Fi/high-speed internet, residents can easily stay connected with loved ones and the outside world. A wellness center provides additional resources for maintaining a healthy lifestyle.

At Camelback Post Acute Care And Rehabilitation, residents can expect exceptional care in a vibrant community with access to nearby amenities. The dedicated staff and comprehensive services ensure that all residents' needs are met, allowing them to thrive in a comfortable and nurturing environment.

Nearby Places of Interest

Restaurants

  • McDonald's (0.4 miles)
  • Arriba Mexican Grill (0.6 miles)
  • In-N-Out Burger (0.7 miles)
  • The Whining Pig (1.3 miles)
  • Windsor (1.4 miles)
  • George & Dragon Restaurant (1.4 miles)
  • Federal Pizza (1.4 miles)

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • CVS Pharmacy (1.1 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.3 miles)

Cafes

  • Panera Bread (0.7 miles)
  • Lux Central (1.3 miles)
  • Starbucks (2 miles)
  • Dutch Bros Coffee (2.2 miles)
  • Dark Hall Coffee (2.2 miles)
  • Provision Coffee Bar (2.2 miles)
  • Starbucks (2.8 miles)

Physicians

  • Keystone Natural Family Medicine (0.9 miles)
  • Phoenix Skin Medical Surgical Group (1.4 miles)
  • Arizona Eye Specialists (1.6 miles)
  • SimonMed Imaging - Phoenix (2.2 miles)
  • Dignity Health Peppertree Family Medicine (2.4 miles)
  • Banner Family Medicine Center (2.9 miles)
  • Null (4.1 miles)

Hospitals

  • Carl T Hayden VA Medical Center, Recreation Therapy (1.1 miles)
  • St Josephs Neurological ICU (2.2 miles)
  • St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.3 miles)
  • Banner – University Medical Center Phoenix (2.9 miles)
  • Abrazo Central Campus (3.2 miles)
  • Surgical Specialty Hospital Of Arizona (3.3 miles)
  • Maricopa Medical Center (3.6 miles)

Places of Worship

  • First United Methodist Church of Phoenix (1.5 miles)
  • Roosevelt Community Church (3.5 miles)
  • Christ Church of the Ascension (3.7 miles)
  • Primera Iglesia United Methodist Church (4.6 miles)

Transportation

  • Thomas/Central Ave METRO (2.1 miles)
  • METRO McDowell/Central Ave (3.1 miles)
  • Airport Rent-A-Car (4.1 miles)

Parks

  • Encanto Park (3.2 miles)
  • Margaret T. Hance Park (3.3 miles)
  • Granada Park (3.4 miles)
  • Phoenix Mountain Preserve (4.4 miles)
  • Royal Palm Park (4.5 miles)

Theaters

  • AMC Arizona Center 24 (3.7 miles)

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