365 South Forest Avenue, West Bend, WI 53095
For more information about senior living options: (844) 490-3973
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The collection of experiences at this facility runs a wide emotional gamut, painting a picture of a place that is deeply loved by some families and fiercely criticized by others. On the positive side, several families describe care and compassion that feel genuinely personal. They speak of friendly staff, engaged management, meaningful activities, and an environment where residents are treated with attention and respect. One reviewer notes that their mother has been there for two months and is receiving "spectacular care," with a staff that is "very friendly," and activities that keep residents engaged. Food is described by some as enjoyable, and there is a recurring sense that the nursing staff are competent and responsive. In particular, a number of grateful families highlight the dedication of specific staff members and managers; one long-running comment praises the manager as top-notch and described a caregiver as someone who "puts her all into that job," while another review from years later still expresses being impressed with the quality of care and the way the staff treated a mother up until she passed away. Across these messages, the thread is clear: there are strong, lasting impressions of warmth, reliability, and a sense of family within the facility.
Yet alongside these affirmations run a chorus of cautionary notes from other families who recount experiences of neglect, under staffing, and mismanagement. Some reviewers accuse the facility of chronic understaffing and slow response times, with residents left in bed for long periods or not attended to when they need help using the restroom. There are harrowing details about emergencies going unanswered for extended stretches, and even claims that oxygen levels in a resident's care were neglected or not escalated properly, resulting in potentially dangerous delays in medical intervention. Several families describe a revolving door of staff and a sense that leadership is either overwhelmed or indifferent to pressing concerns. One review explicitly warns against leaving a loved one there, citing a mother's oxygen level dropping to 79 and the staff's slow or absent medical escalation. Another account alleges that a family discovered a loved one in bed with incontinence, met with hostile attitudes from nurses, and felt that urgent care was not promptly delivered.
Beyond clinical concerns, there are pointed accusations about daily hygiene and food service. Some reviewers claim that residents were left in bed all day or left on toilets for extended periods, raising questions about basic dignity and comfort. There are stories about meals that were deemed poorly prepared or non-nutritious, and about practices around medications that some allege to be unsafe, including instances of pills going missing or being mismanaged. A number of comments imply that management priorities revolve around finances rather than resident welfare, with suggestions that money and hazard pay were diverted away from direct care. In one particularly stark narrative, a reviewer claims that hazard pay was stolen from workers and used to remodel the owners' own homes, with many staff perceived as being under the influence of drugs or otherwise not performing their duties. Taken together, these accounts present a troubling vision of inconsistent standards and accountability.
There is a distinct split in tone between those who feel the facility embodies a caring, almost familial environment and those who feel the opposite - a sense that care is compromised by disrupted staffing, communication gaps, and delayed responses. A common thread in the negative reviews is the frustration of families who feel they must repeatedly chase updates, advocate for their loved ones, or remove relatives from the facility entirely after encountering what they describe as neglect or indifference. One review recounts an experience where a grandparent was found in a state of neglect, with feces and urine present, and staff members who seemed unprepared or unwilling to address the situation promptly. Another observer notes a similar pattern of slow responses and a perception that the needs of residents were not being given urgent priority, even during emergencies.
Despite the alarms raised by several families, the positive testimonials remain persistent and vivid. They emphasize not only professional nursing care but also an atmosphere of kindness and genuine concern. The praise often centers on individual staff members who go above and beyond to ensure residents feel secure, comfortable, and valued. For families, the difference often seems to hinge on the leadership style they encounter in person - the hands-on, present manager who actively participates in daily routines and responsiveness, and the compassionate caregiver who treats residents with dignity even in difficult circumstances. In these accounts, the facility is framed as a place where trust can be rebuilt and relationships with residents can endure, as long as families see consistent attention, timely communication, and humane treatment.
Taken together, the reviews present a facility that cannot be viewed through a single lens. To some, it is a place of reliable care, meaningful activity, and personal attention that leaves families confident and grateful. To others, it is a setting where neglect, mismanagement, and staffing gaps create real safety concerns and emotional distress for residents and their families. The contrast is stark enough that prospective families are urged to conduct thorough and repeated visits, to meet the staff who would be caring for their loved ones, and to observe how emergencies are handled, how frequently call lights are answered, and how hygiene and food service are managed on a day-to-day basis. In navigating these divergent experiences, it becomes clear that the quality of life and safety residents experience is tightly linked to the consistency of staff, the attentiveness of management, and the culture of accountability that permeates the facility.
The Ivy Manor Of West Bend Building 3 in West Bend, WI is an assisted living community that specializes in providing memory care for individuals with Alzheimer's disease and other forms of dementia. The community offers a range of amenities to ensure the comfort and convenience of its residents.
Each resident's apartment comes fully furnished and equipped with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Housekeeping services are provided to maintain a clean living environment.
Residents can enjoy delicious meals in the dining room, which offers restaurant-style dining. The community also accommodates special dietary restrictions to meet individual needs. Additionally, there is a small library where residents can relax and read.
The dedicated staff at Ivy Manor provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their prescribed medications on time. A mental wellness program is offered to support the cognitive well-being of residents.
The community features outdoor spaces and gardens where residents can enjoy fresh air and nature. There are also resident-run activities and scheduled daily activities to keep residents engaged and socially connected.
Conveniently located nearby are two cafes, ten parks, five pharmacies, twelve physicians' offices, twenty restaurants, two transportation options, two places of worship, and three hospitals. This ensures easy access to essential services and amenities for both residents and their families.
Overall, Ivy Manor Of West Bend Building 3 provides a caring environment with specialized memory care programming for individuals experiencing memory loss.
Ivy Manor Of West Bend Building 3 is located at 365 South Forest Avenue, West Bend, WI 53095 in Washington County, Wisconsin
Ivy Manor of West Bend Building 3 incorporates a range of features designed to support residents with dementia and Alzheimer's disease, enhancing their quality of life and promoting independence. Assistance with dressing, bathing, and transfers ensures that residents receive the help they need to maintain personal hygiene and dignity while accommodating physical limitations. Medication management is crucial for ensuring that residents take their prescribed medications correctly, reducing confusion and enhancing overall health. Meal preparation and service focus on providing nutritious meals tailored to individual dietary needs, which is essential for physical well-being. The assistance with activities of daily living fosters a sense of normalcy, enabling residents to engage in familiar routines despite cognitive challenges. Round-the-clock supervision ensures safety while allowing caregivers to observe behavioral changes that may require attention. The mental wellness program and specialized memory care programming offer tailored activities aimed at engaging residents cognitively and emotionally, fostering connections and maintaining mental stimulation in a supportive environment. Collectively, these features create a nurturing framework that addresses the unique needs of those experiencing memory loss.
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