Ivy Manor Of West Bend Building 3

365 South Forest Avenue, West Bend, WI 53095

For more information about senior living options: (844) 490-3973

3.4 from 30 reviews
5 stars
17
4 stars
0
3 stars
1
2 stars
1
1 stars
11

Assisted Living Memory Care

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    Overall Review of Ivy Manor Of West Bend Building 3

    Pros

    • pro The resident's mother absolutely loves it there, and the staff are very friendly.
    • pro There are great activities and the residents love the food.
    • pro The staff are very nice and go above and beyond.
    • pro Vicky does a great job cleaning Ivy Manor, and the food is wonderful.
    • pro The nursing care is competent.
    • pro The staff and management go above and beyond to keep residents safe and comfortable.
    • pro The management is top notch and involved in daily routines with good oversight.
    • pro The facility is beautiful and the staff are caring; residents are treated with kindness and respect.
    • pro The facility is like family; residents are treated like family.
    • pro A grandmother was treated with kindness and respect by the staff until the end.

    Cons

    • pro They warn not to leave loved ones there because residents are left wet for eight hours or more, and a resident died from negligence.
    • pro They claim staff care only about money and will get it no matter what.
    • pro They report pagers do not get answered and management does not care.
    • pro They allege the cook does not use gloves and the food is for dogs.
    • pro They describe the owner as in his 60s who scratches his butt before washing his hands.
    • pro They recount pills being stolen and staff always sleeping on the job, neglecting residents.
    • pro They say residents are left in bed all day and not attended to, including delays in helping them use the restroom.
    • pro They note oxygen levels dropping to 79 for two days and staff would not call a doctor or hospital; the food is terrible and staff are very slow to respond.
    • pro They describe a revolving door of staff and ambivalent management.
    • pro They claim leaving relatives there would be waste of money and that they won't be cared for.
    • pro They recount instances of neglect and abuse, such as a resident found in bed full of feces and urine with staff giving attitude.

    Review

    The collection of experiences at this facility runs a wide emotional gamut, painting a picture of a place that is deeply loved by some families and fiercely criticized by others. On the positive side, several families describe care and compassion that feel genuinely personal. They speak of friendly staff, engaged management, meaningful activities, and an environment where residents are treated with attention and respect. One reviewer notes that their mother has been there for two months and is receiving "spectacular care," with a staff that is "very friendly," and activities that keep residents engaged. Food is described by some as enjoyable, and there is a recurring sense that the nursing staff are competent and responsive. In particular, a number of grateful families highlight the dedication of specific staff members and managers; one long-running comment praises the manager as top-notch and described a caregiver as someone who "puts her all into that job," while another review from years later still expresses being impressed with the quality of care and the way the staff treated a mother up until she passed away. Across these messages, the thread is clear: there are strong, lasting impressions of warmth, reliability, and a sense of family within the facility.

    Yet alongside these affirmations run a chorus of cautionary notes from other families who recount experiences of neglect, under staffing, and mismanagement. Some reviewers accuse the facility of chronic understaffing and slow response times, with residents left in bed for long periods or not attended to when they need help using the restroom. There are harrowing details about emergencies going unanswered for extended stretches, and even claims that oxygen levels in a resident's care were neglected or not escalated properly, resulting in potentially dangerous delays in medical intervention. Several families describe a revolving door of staff and a sense that leadership is either overwhelmed or indifferent to pressing concerns. One review explicitly warns against leaving a loved one there, citing a mother's oxygen level dropping to 79 and the staff's slow or absent medical escalation. Another account alleges that a family discovered a loved one in bed with incontinence, met with hostile attitudes from nurses, and felt that urgent care was not promptly delivered.

    Beyond clinical concerns, there are pointed accusations about daily hygiene and food service. Some reviewers claim that residents were left in bed all day or left on toilets for extended periods, raising questions about basic dignity and comfort. There are stories about meals that were deemed poorly prepared or non-nutritious, and about practices around medications that some allege to be unsafe, including instances of pills going missing or being mismanaged. A number of comments imply that management priorities revolve around finances rather than resident welfare, with suggestions that money and hazard pay were diverted away from direct care. In one particularly stark narrative, a reviewer claims that hazard pay was stolen from workers and used to remodel the owners' own homes, with many staff perceived as being under the influence of drugs or otherwise not performing their duties. Taken together, these accounts present a troubling vision of inconsistent standards and accountability.

    There is a distinct split in tone between those who feel the facility embodies a caring, almost familial environment and those who feel the opposite - a sense that care is compromised by disrupted staffing, communication gaps, and delayed responses. A common thread in the negative reviews is the frustration of families who feel they must repeatedly chase updates, advocate for their loved ones, or remove relatives from the facility entirely after encountering what they describe as neglect or indifference. One review recounts an experience where a grandparent was found in a state of neglect, with feces and urine present, and staff members who seemed unprepared or unwilling to address the situation promptly. Another observer notes a similar pattern of slow responses and a perception that the needs of residents were not being given urgent priority, even during emergencies.

    Despite the alarms raised by several families, the positive testimonials remain persistent and vivid. They emphasize not only professional nursing care but also an atmosphere of kindness and genuine concern. The praise often centers on individual staff members who go above and beyond to ensure residents feel secure, comfortable, and valued. For families, the difference often seems to hinge on the leadership style they encounter in person - the hands-on, present manager who actively participates in daily routines and responsiveness, and the compassionate caregiver who treats residents with dignity even in difficult circumstances. In these accounts, the facility is framed as a place where trust can be rebuilt and relationships with residents can endure, as long as families see consistent attention, timely communication, and humane treatment.

    Taken together, the reviews present a facility that cannot be viewed through a single lens. To some, it is a place of reliable care, meaningful activity, and personal attention that leaves families confident and grateful. To others, it is a setting where neglect, mismanagement, and staffing gaps create real safety concerns and emotional distress for residents and their families. The contrast is stark enough that prospective families are urged to conduct thorough and repeated visits, to meet the staff who would be caring for their loved ones, and to observe how emergencies are handled, how frequently call lights are answered, and how hygiene and food service are managed on a day-to-day basis. In navigating these divergent experiences, it becomes clear that the quality of life and safety residents experience is tightly linked to the consistency of staff, the attentiveness of management, and the culture of accountability that permeates the facility.

    Features

    Housing

    • 22 resident community capacity 22 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Ivy Manor Of West Bend Building 3 in West Bend, WI is an assisted living community that specializes in providing memory care for individuals with Alzheimer's disease and other forms of dementia. The community offers a range of amenities to ensure the comfort and convenience of its residents.

    Each resident's apartment comes fully furnished and equipped with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Housekeeping services are provided to maintain a clean living environment.

    Residents can enjoy delicious meals in the dining room, which offers restaurant-style dining. The community also accommodates special dietary restrictions to meet individual needs. Additionally, there is a small library where residents can relax and read.

    The dedicated staff at Ivy Manor provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their prescribed medications on time. A mental wellness program is offered to support the cognitive well-being of residents.

    The community features outdoor spaces and gardens where residents can enjoy fresh air and nature. There are also resident-run activities and scheduled daily activities to keep residents engaged and socially connected.

    Conveniently located nearby are two cafes, ten parks, five pharmacies, twelve physicians' offices, twenty restaurants, two transportation options, two places of worship, and three hospitals. This ensures easy access to essential services and amenities for both residents and their families.

    Overall, Ivy Manor Of West Bend Building 3 provides a caring environment with specialized memory care programming for individuals experiencing memory loss.

    Nearby Places of Interest

    Parks

    • Kilbourn Street Park (0.2 miles)
    • Decorah Hills Park (0.9 miles)
    • Ziegler Park (1 miles)
    • Regner Park (1.1 miles)
    • Lac Lawrann Conservancy (1.3 miles)
    • Rolf Dog Park (1.6 miles)
    • Ridge Run County Park (2 miles)

    Restaurants

    • Riverside Brewery & Restaurant (0.2 miles)
    • Casa Tequila (0.3 miles)
    • Collin's Deck Bar (0.3 miles)
    • George Webb Restaurants (0.7 miles)
    • Toucan Food & Custard (0.8 miles)
    • Domino's Pizza (0.9 miles)
    • Jumbo's Frozen Custard (0.9 miles)

    Places of Worship

    • Immanuel United Church of Christ (0.3 miles)
    • New Life Church (4.7 miles)
    • Peace United Church of Christ (7.4 miles)

    Physicians

    • Affiliated Clinical Services (0.5 miles)
    • Henry N Ambrookian Jr DD (0.8 miles)
    • Foot & Ankle Health Center (1.4 miles)
    • West Bend Clinic - East (1.7 miles)
    • West Bend Open Mri (1.7 miles)
    • Advanced Pain Management (1.8 miles)
    • Froedtert West Bend Surgery Center (1.8 miles)

    Transportation

    • Hertz Rent A Car (0.5 miles)
    • West Bend Taxi (0.8 miles)
    • Train Tracks (8.3 miles)

    Hospitals

    • St Joseph's Hospital (0.8 miles)
    • St Joseph's Community Hospital (0.9 miles)
    • Froedtert West Bend Health Center (1.9 miles)
    • Froedtert Jackson Health Center (6.8 miles)
    • Integrated Repair & Information Services (8.4 miles)

    Pharmacies

    • Walgreens (1.3 miles)
    • Shopko Pharmacy (1.5 miles)
    • Walgreens (1.6 miles)
    • Walmart Pharmacy (1.9 miles)
    • West Bend Pharmacy (1.9 miles)
    • Walgreens (6.6 miles)
    • Home Town Pharmacy (6.7 miles)

    Cafes

    • Panera Bread (1.4 miles)
    • Starbucks (1.6 miles)
    • Starbucks (11.3 miles)

    Frequently Asked Questions

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