350 South Forest, West Bend, WI 53095
For more information about senior living options: (866) 208-4318
Overall Review of Ivy Manor Of West Bend Bldg 2
Pros
The staff are very friendly and go above and beyond to care for residents.- Residents receive spectacular care and are kept comfortable and well looked after.
- The food is wonderful and meals are well-prepared.
- Management is dedicated, involved in daily routines, and top-notch.
- The facility is described as beautiful, with a caring staff.
- Families report positive experiences and would highly recommend the place.
- Staff are willing to bend over backwards to support residents and their families.
Cons
Residents are left unattended and in bed all day, with restroom needs ignored.- Staff are accused of stealing pills and sleeping on the job, compromising resident safety.
- Management and ownership are portrayed as uncaring and money-driven, neglecting residents’ welfare.
- The food is described as terrible and poorly prepared.
- The owners are alleged to prioritize money and even misuse hazard pay for personal use.
- Medical emergencies and oxygen monitoring are not promptly addressed; staff fail to call doctors or get residents to care.
- Communication is poor, with pagers often unanswered and emergency responses slow.
- The environment is described as dirty and unsanitary, with residents sometimes found neglected or in distress (e.g., feces/urine left unattended).
Review
Ivy Manor Of West Bend Bldg 2 is best suited for families that value a warm, familial atmosphere with a hands-on, engaged staff and a management team that appears invested in daily care. When care is consistent and well-staffed, residents and families report meaningful connections, thoughtful activities, and staff who go the extra mile. This creates a sense of community and stability that can feel reassuring for loved ones who thrive on personal attention and regular interaction with caregivers. The clear caveat is that experiences across reviews are highly polarized, signaling that the day-to-day reality hinges on staffing consistency and leadership focus.
Those who may want to consider alternatives include families with high medical acuity or strict safety expectations. Several reviewers raise red flags about safety, responsiveness, and overall risk management, including accusations of neglect, delayed medical response, and residents left unattended for long periods. Reports of medication issues, poor hygiene, and even incidents described as severe lapses in supervision suggest that this community may not provide the reliable level of medical oversight some situations demand. For families prioritizing predictable safety records, transparent incident resolution, and steady, ongoing monitoring, other options could be more reassuring.
On the positive side, the strongest recurring thread is a sense of genuine care when staff are present and engaged. Multiple families praise compassionate aides, welcoming dining experiences, and meaningful social activities, with residents seeming content and emotionally supported. The administration is repeatedly described as involved and attentive, with several accounts of staff flexibility and a collaborative, family-like culture. In settings where turnover is low and leadership is visible, these elements translate into a living environment that feels nurturing, respectful, and pleasant for many residents.
Counterbalancing these strengths are persistent concerns about consistency and safety. A substantial portion of reviews allege understaffing, slow response times, and lapses in essential duties such as timely assistance with toileting, monitoring oxygen levels, and timely medical communication. Some families report disturbing conditions, including poor hygiene, residents left in distress, and, in extreme cases, serious consequences that required hospital care. Allegations of improper medication handling and staff disengagement amplify the sense that risk management is uneven. Such factors can undermine trust, especially for families with loved ones who depend on reliable, proactive supervision.
The pros and cons must be weighed with caution: when staffing is robust and management remains actively involved, Ivy Manor can deliver the kind of personalized senior care that feels reassuring and humane. The care quality appears to be highly contingent on who is on shift and how well the leadership team sustains continuous oversight. Where those conditions hold, residents benefit from attentive caregivers, engaging programming, and a culture that treats residents with dignity. Where they do not, risks of neglect, delayed responses, and inconsistent care can overshadow the positives, leading to a fragile sense of security for families.
In the end, this community warrants targeted, thorough due diligence. Prospective families should schedule unannounced visits, seek to talk with current residents and their families, and request recent state inspection results and staffing ratios.Ask concrete questions about response times, medication practices, and the process for escalating concerns. Insist on meeting the administrator and the primary nursing staff, and request a written care plan that outlines how emergencies and oxygen monitoring are handled. For some families, Ivy Manor offers a hopeful, caring environment with a capable, involved team. For others, especially those with high safety expectations or complex medical needs, exploring additional options with stronger, verifiable safety records may be prudent. The decision should rest on a clear, firsthand sense of daily operation, staffing reliability, and whether the specific loved one’s needs align with the facility’s demonstrated strengths.
26 resident community capacity
Assisted Living
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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