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12129 43 Road Avenue, Pleasant Prairie, WI 53158
For more information about senior living options: (844) 490-3973
Ivette is a great coordinator for her client. Serenity has nice staff and is a good company. Ms. Flores maintained a very professional attitude. Miguel provides excellent customer service. Adetola is very knowledgeable and attentive. Adetola takes care of clients' needs. Mr. Oyedokun conducts site visits quickly and professionally. The staff are very supportive and responsive. The service has been excellent. The office staff are awesome and always willing to help. Yolanda does an excellent job. James is very professional and communicates thoroughly.
They were promised a return call after submitting their application, but never received one. They did not receive the promised email with the next steps after orientation, and their calls and voicemails went unreturned; the onboarding staff were often unavailable, which felt unprofessional. The staff were rude and hung up on them when they asked for information. They felt that someone had dropped the ball and that unnecessary field visits occurred in extreme hot or cold weather due to poor coordination. They advised job seekers not to go to the 86th Cottage Grove location and to choose another location.Serenity Home Healthcare II in Pleasant Prairie is a community best suited for families seeking a highly relational, hands-on in-home care model where the quality of people and daily interactions drives the experience. The strongest case for this provider sits with clients who want an engaged care-team approach: attentive coordinators, active field supervision, and caregivers who are treated as partners in the care plan. This is not a provider that relies solely on protocols; it rewards families who value ongoing communication, tailored daily routines, and a visible commitment to matching caregivers to clients’ personalities and needs. For families that prioritize personal connection, continuity, and a well-structured caregiver ecosystem, Serenity often delivers results that feel personal, dependable, and genuinely supportive.
At the same time, alternatives deserve consideration for households that cannot tolerate onboarding friction or intermittent follow-up. Multiple reviews flag onboarding delays and unreturned calls after orientation, with some instances of unprofessional interactions that undercut early confidence. While these issues do not define the entire experience, they can shape early impressions and delay critical decisions. For families relying on a rapid placement or a consistently smooth intake process, it is prudent to probe the agency about exact timelines, escalation paths, and guarantees for response times before committing. In short, Serenity can be excellent, but the initial intake experience matters and may influence the overall trajectory of care.
The strongest positives pivot on people delivering care with reliability, empathy, and clear accountability. Caregivers emerge repeatedly as capable, attentive, and genuinely engaged, with specific staff members highlighted for their competence and personal warmth. Adetola is praised for his thorough, well-articulated explanations of services and care plans, while Ivette is recognized as a dependable coordinator who advocates effectively for her clients. Field supervisors and wellness staff, yolanda, James, and others, are cited for professional demeanor, availability, and the ability to answer questions with clarity. The sentiment runs through the ranks: caregivers execute tasks well, but it is the supervisory layer that sustains consistency, coordinates scheduling, and keeps families connected to progress. Even front-desk staff receive praise for courtesy and responsiveness, reinforcing the impression of a team that values relationships as much as results.
Nevertheless, the narrative includes notable blemishes that cannot be ignored. A handful of reviews describe rude interactions or abrupt handoffs that suggest pockets of inconsistency in communication. There are reports of calls ending abruptly or being met with delays, and a particular incident involving a popup field visit that sparked frustration before being resolved through professional conduct. These episodes imply that, while the core caregiving and supervision framework is strong, there are moments when internal communication and process discipline fracture under pressure. The recurring theme is not a breakdown of caregiving quality, but a risk of misalignment during transitions, which underscores the importance of upfront clarity and a dependable point of contact for ongoing questions and adjustments.
Given the balance of strengths and weaknesses, Serenity’s positives do offset the negatives for many families, provided expectations are managed and the engagement is proactive. The broad praise for caregivers, supervisors, and office staff signals a resilient, people-centered operation where good care is the norm. The agency’s ability to maintain high satisfaction in a 4.6 rating, supported by a steady stream of favorable anecdotes, points to a model that regularly delivers personalized care plans, timely caregiver provision, and a supportive supervisory mesh that keeps care from devolving into a checklist. For families prioritizing relationship-building, routine customization, and a responsive care team, Serenity represents a trustworthy option that tends to honor commitments once the onboarding phase is navigated smoothly.
Practical takeaways shape a decisive action plan for families evaluating Serenity. This community is a compelling choice for those who value ongoing human contact in care delivery and who are prepared to engage actively in the onboarding process. Prospective clients should secure a concrete onboarding timetable, confirm a primary caregiver pairing and a dedicated supervisor, and establish preferred channels for regular updates. Request examples of problem-resolution steps and insist on a written, measurable care plan with milestones to monitor progress. If speed and flawless initial communication are non-negotiable, it makes sense to compare competing providers or keep a backup option during the transition period. For families willing to invest in building a collaborative relationship with a strong, people-first team, Serenity Home Healthcare II stands as a seasoned, capable choice in Pleasant Prairie, ready to deliver individualized care that honors daily routines and personal dignity.
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Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Serenity Home Healthcare II is an assisted living community located in Pleasant Prairie, WI. We offer a variety of care services including board and care home and memory care for individuals with dementia or other memory-related conditions.
Our community provides a range of amenities to ensure the comfort and well-being of our residents. These include a dining room where nutritious meals are served, fully furnished accommodations, a beautiful garden for outdoor relaxation, housekeeping services to maintain cleanliness, as well as move-in coordination for a seamless transition.
Residents at Serenity Home Healthcare II receive personalized assistance with activities of daily living such as bathing, dressing, and transferring. We also have trained staff members who coordinate with healthcare providers to ensure that all medical needs are met. Our specialized memory care programming caters specifically to those with cognitive impairments and conditions like Alzheimer's disease.
We understand the importance of proper diet management and offer diabetes diets as well as special dietary restrictions to accommodate individual needs. Medication management is also provided to ensure that medications are taken correctly and on time.
At Serenity Home Healthcare II, we emphasize mental wellness through our dedicated mental wellness program. Scheduled daily activities keep residents engaged and entertained throughout the day. Transportation arrangements are available both for medical purposes and for doctors' appointments.
In addition to providing exceptional care within our community, we are conveniently located near numerous amenities. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby for easy access to various services.
Overall, at Serenity Home Healthcare II in Pleasant Prairie, WI, we strive to create a warm and supportive environment where residents can receive quality care while enjoying their independence and maintaining an active lifestyle.
Serenity Home Healthcare II is located at 12129 43 Road Avenue, Pleasant Prairie, WI 53158 in Kenosha County, Wisconsin
Serenity Home Healthcare II offers a comprehensive range of features designed to support residents with dementia or Alzheimer's disease, ensuring their safety and overall well-being. Assistance with dressing and bathing helps maintain personal hygiene and dignity, while meal preparation ensures that residents receive nutritious meals tailored to their dietary needs. Medication management addresses the complexities of medication regimens, reducing the risk of missed doses or adverse interactions, further enhancing health outcomes. Transportation arrangements for medical appointments facilitate timely access to necessary healthcare services, and coordination with healthcare providers fosters an integrated approach to care. Activities of daily living assistance aids in preserving independence, while 24-hour supervision provides constant monitoring to ensure safety. The dementia waiver allows personalized care approaches tailored to individual needs, complemented by a mental wellness program that promotes psychological health. Specialized memory care programming addresses the unique cognitive challenges faced by residents at various stages of dementia and mild cognitive impairment, offering engaging activities that stimulate both mental function and social interaction. Together, these features create a nurturing environment focused on improving quality of life for those coping with memory-related conditions.
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The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
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Dementia is characterized by cognitive decline, with nutrition playing a vital role in brain health; while no specific diet can prevent or reverse it, a nutrient-dense diet rich in antioxidants and healthy fats may support cognitive function. The MIND diet, which emphasizes beneficial foods and limits processed items, along with proper hydration and individualized meal strategies, can enhance the well-being of dementia patients.
Understanding Dementia Behaviors: Practical Insights and Strategies for Caregivers
Dementia affects memory and cognitive function in older adults, presenting challenges for caregivers due to behavioral changes such as confusion and mood swings. Compassionate, person-centered care that considers individual history and preferences, along with effective communication and environmental modifications, is essential for supporting both patients and their caregivers.
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care