Rolling Hills Manor

Pros

• The staff at Rolling Hills Manor is excellent and provides caring service.
• Rolling Hills Manor is clean and has a good smell, creating a pleasant environment.
• The facility offers a range of services from independent living to skilled nursing, catering to different needs.
• The staff-to-resident ratio at Rolling Hills Manor is adequate, ensuring quality care.
• The facility has been doing very well for the residents, with their concerns being addressed promptly.
• Rolling Hills Place, attached to the nursing care facility, looks really good and has enough staff.
• Everything seems to be working out very well at Rolling Hills Manor for the residents.
• The facility calls family members if they have any concerns about their loved ones' health and well-being.
• The staff members at Rolling Hills Manor are caring and provide good rehabilitation services for patients in need.
• Despite some small issues with scooter accommodation, overall, there's nothing to complain about regarding the care provided by Rolling Hills Manor.

Cons

• The staff at Rolling Hills Manor seemed unhelpful and appeared to be inconvenienced when approached.
• Several staff members at Rolling Hills Manor had difficulty communicating in English as it was their second language.
• The facility neglected to provide proper rehabilitation for a resident, resulting in the development of pneumonia and bed sores.
• Rolling Hills Manor lost a resident's dentures and could not locate them, even after the resident passed away.
• The facility is often understaffed, leading to subpar care and an unpleasant odor throughout the premises.
• Possessions of residents tend to go missing if not closely monitored at Rolling Hills Manor.
• The facility fails to accommodate patients with similar medical levels as roommates, causing potential issues between dementia and non-dementia patients.
• During a visit for knee replacement rehab, the care provided at Rolling Hills Manor was significantly less satisfactory than during a previous stay.
• Staff members were poorly trained, particularly night staff members who received less training compared to daytime staff.
• Meals served at Rolling Hills Manor were of poor quality and some residents fell asleep with their faces in their food in the dining room.
• Mentally ill patients were placed on the same floor as those undergoing rehabilitation, resulting in disturbances and safety concerns for other residents.
• Limited bathroom facilities at Rolling Hills Manor with four patients sharing one bathroom were inadequate for residents' needs.

Review

Rolling Hills Manor, a rehabilitation facility, has received a mix of reviews from families and individuals who have experienced their services. One common complaint is the lack of proper rehabilitation provided to residents. In one case, a family member had to personally request that the staff get their father out of bed. The language barrier between some staff members and the residents further compounds this issue, as clear communication becomes challenging at times.

Complications arising from inadequate care are also evident in the reviews. One individual was transferred back to the hospital with pneumonia contracted during their stay at Rolling Hills Manor. Shockingly, the hospital discovered severe bed sores caused by lying in one position for days. Furthermore, this facility lost a resident's dentures upon his return from the hospital. Despite claiming to search for them, they were never found, and he was buried without them.

It becomes apparent that Rolling Hills Manor suffers from being understaffed. The quality of care varies greatly among workers, with some demonstrating more compassion and competence than others. Additionally, there is an unpleasant odor throughout the facility suggesting inadequate cleaning or ventilation practices.

Another recurring issue is the disappearance of personal belongings. Families are advised to constantly monitor their loved ones' possessions as items tend to go missing at Rolling Hills Manor. This lack of accountability extends even to valuable items, making it unwise to leave anything nice behind.

The facility also fails to appropriately accommodate patients with similar medical conditions or needs as roommates. Residents with dementia are sometimes paired with those without dementia, resulting in potential conflicts and complications.

Furthermore, personal experiences highlight concerning examples of subpar care given during patients' stays at Rolling Hills Manor. During one individual's knee replacement rehab and recovery, they encountered negligence from staff members who left them waiting for assistance upon arrival for two hours. Inexcusably, staff struggled with basic tasks such as assisting them to use the bathroom or providing necessary equipment like an elevated toilet seat. Even fundamental tasks like changing the bed sheets were neglected until the patient had to remind the staff after nine days.

The dining experience at Rolling Hills Manor is also problematic. Numerous individuals report seeing residents asleep with their faces in their food, and overall, the quality of meals at the facility is described as terrible.

Despite these negative reviews, there are some positive aspects to mention. Rolling Hills Manor appears well-staffed during an initial visit, with a sufficient number of personnel responsible for resident care. A variety of group activities are provided for residents, which helps create a sense of engagement and community within the facility.

The attached Rolling Hills Place offers a range of services from independent living to skilled nursing care. While some reviewers found the rooms to be small and lacking double bathrooms, they praised the excellent staff and highlighted that overall, it seemed clean and well-maintained.

It is important for potential residents and their families to consider all aspects mentioned in these reviews before making any decisions about placing loved ones in Rolling Hills Manor. The experiences shared indicate serious concerns regarding staff competence, hygiene practices, lost belongings, and inadequate rehabilitation services.

Pharmacies

• Jewel-Osco Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.2 miles)
• Hospira Worldwide (4.3 miles)
• Walgreens (5.1 miles)
• Good Value Pharmacy (6.4 miles)

Physicians

• Hatem Halabi, MD, FACS | Surgical Oncologist (2.2 miles)
• Meadows Plastic Surgery (2.6 miles)
• Kenneth G. Gilbertson MD (6.3 miles)
• Aurora Medical Center Imaging (6.4 miles)
• Vista Physician Group (6.5 miles)
• Dr Rashid's Office (7.2 miles)
• Family Primary Care Clinic (7.3 miles)

Hospitals

• Cancer Treatment Centers of America - Gastroenterology (2.2 miles)
• Ocenco (4.6 miles)
• Waukegan Il Hospital Co. (6.2 miles)
• Vista Medical Center - East (6.2 miles)
• Rogers Memorial Hospital (7.8 miles)
• Aurora Medical Center (8 miles)
• Children's Hospital of Wisconsin (8.1 miles)

Restaurants

• The Tropics (3.5 miles)
• Taco Bell (3.8 miles)
• The Shanty Restaurant (4.5 miles)
• Country Pride (4.6 miles)
• Shirl's Drive In (5.1 miles)
• Bristol Renaissance Faire (5.2 miles)
• Starlite Club (5.5 miles)

Parks

• Illinois Beach State Park (4.2 miles)
• Gangler Park (6.4 miles)
• Waukegan Park District (6.5 miles)
• Southport Park (7.2 miles)
• Playground (8.1 miles)

Places of Worship

• St Therese Church (5.5 miles)
• St Paul's Lutheran Church (5.7 miles)
• Journey Church (8.1 miles)

Cafes

• Starbucks (6.6 miles)
• Panera Bread (7.1 miles)
• Corner Bakery Cafe (7.5 miles)
• Panera Bread (7.6 miles)
• Starbucks (7.6 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (7.1 miles)
• Cinemark Tinseltown USA (7.4 miles)