The Terrace North is a nursing home community in Zion, IL.
Information last verified:
1805 27th St, Zion, IL 60099
To contact a resident: (847) 746-3736
For more information about senior living options: (866) 208-4318
Residents consistently describe kind, caring staff and compassionate care.
Many reviews focus on how staff treat patients warmly and keep them informed. Several people specifically call out the reception team as helpful and professional, along with nurses and doctors who feel attentive and supportive. A few reviewers also mention reminders and follow-through that helped them stay on track with visits and referrals.
Residents repeatedly mention that the facility feels clean.
Multiple reviews describe the clinic as clean, spotless, or cleaner than other options they compared against. Even among generally mixed experiences, cleanliness still comes up as a positive detail. One reviewer also notes lower crowding in addition to cleanliness.
Several residents report frustrating appointment delays or incomplete visits.
Some reviews describe long waits or times when the appointment didn’t feel fully finished before the clinician moved on. Others say appointments were handled in ways that were confusing or disruptive, including being given away and needing repeated verification steps. A separate review also flags an issue where a prescription wasn’t sent as expected, requiring follow-up the next day.
A number of reviewers say phone responsiveness is unreliable.
Some residents report long hold times, being stuck with automated prompts, or that the phone line isn’t answered. A few reviews also describe calling repeatedly without a callback, and one mentions an unhelpful outcome when calling for an emergency. These experiences contrast with other reviews that praise in-person interactions and front-desk help.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing FacilityThis part of Zion, Illinois, offers convenient access to a variety of healthcare services, including physicians specializing in surgical oncology, plastic surgery, dermatology, and more. There are hospitals nearby such as Cancer Treatment Centers of America for specialized care and Vista Medical Center for general medical needs. In terms of amenities, there are several pharmacies within a short distance for easy access to medications. The area also features various dining options ranging from fast food to sit-down restaurants like The Shanty Restaurant. Additionally, there are parks nearby for leisurely walks and relaxation. Places of worship such as St Therese Church and St Paul's Lutheran Church offer spiritual support and community engagement. For entertainment, residents can enjoy movies at Gurnee Mills Cinema or Cinemark Tinseltown USA. Overall, this part of Zion provides a well-rounded environment that caters to the needs and interests of seniors looking for a vibrant community with essential services within reach.
The Terrace North is located at 1805 27th St, Zion, IL 60099 in Lake County, Illinois
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