Pavilion Of Waukegan
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2217 Washington Street, Waukegan, IL 60085
For more information about senior living options: (844) 490-3973
The staff at the Pavilion of Waukegan are professional and attentive. The Pavilion provides dignity and comfort for residents in their final days. The facility has a warm, inviting vibe and staff who feel like family. The physical and occupational therapists are outstanding and help residents regain independence. The facility is clean, well-maintained, and the staff are kind and helpful. The administration engages with the community and supports events and charitable efforts. The front desk staff are pleasant and welcoming to visitors. Families praise the Pavilion for compassionate care and peace of mind.
The reviewers describe the staff as very poor and disrespectful. They observed nurses and CNAs on their phones ignoring residents’ calls for help. They report rude behavior from some employees. Residents needing diaper changes are left cold and in one spot for over three hours. They say the facility is shocking and disturbing and hope unfit staff are removed to provide more care. The staffing ratio of 3–4 CNAs on one floor for 30+ residents is deemed not acceptable. They note there is no working phone number, which is concerning. One review calls it one of the worst facilities, citing HORRIBLE food, flies in the building, a COVID outbreak, and neglect. They raise concerns about missing funds and unclear accounting regarding a resident’s money.This community is best suited for seniors who need skilled nursing or rehab and who value a warm, family-like staff culture. Pavilion of Waukegan stands out for families seeking strong rehabilitation outcomes alongside a environment that feels personal rather than procedural. The strongest case rests on the facility’s rehabilitation results and the sense that caregivers treat residents like neighbors, not numbers. For families prioritizing a center where therapists can drive a return to independence, and where administration is visibly engaged in day-to-day care, Pavilion offers a compelling mix of clinical capability and relational warmth. The location and the emphasis on continuity of care, with veterans’ care options and community-facing events, further reinforce its suitability for those navigating post-acute recovery or long-term skilled needs in the Waukegan area.
Those who may want to consider alternatives are precisely the ones who prize unflinching daily reliability, flawless execution of routine tasks, and crystal-clear financial transparency. A portion of reviews cites staff behavior problems, with CNAs appearing stretched thin or distracted by non-care duties, leaving residents waiting for help or diaper changes. Concerns about staffing ratios on certain floors, and about accessibility to leadership or timely follow-up on concerns, create an impression that the daily experience can be uneven. In such cases, families may prefer facilities with more uniform staffing coverage, stricter oversight of care standards, and proven, transparent accounting practices before committing to placement.
On the upside, Pavilion delivers exceptionally strong therapy and rehabilitative momentum. Multiple accounts celebrate therapists who push residents to regain mobility and return home, with patients often surpassing their prior functional levels after a stay. The overall caregiving tone, from nursing to activities to social work, is described as caring, attentive, and people-centered, anchored by a cadre of long-tenured staff who provide a stable, familiar atmosphere. Families repeatedly highlight the facility’s sense of community, events, celebrations, and ongoing engagement, that helps residents feel connected and valued. Taken together, the blend of capable rehab, steady caregiver presence, and a culture of warmth creates a durable foundation for meaningful recovery and ongoing care.
Yet the drawbacks cannot be dismissed. Several reviews depict disrespectful interactions, inconsistent attentiveness, and, in some cases, delays in meeting basic needs. The staffing reality on some days seems not to meet resident demand, with reports of too few CNAs for the resident load and limited cross-shift coverage. Financial concerns appear in a subset of experiences, including disputes over fund transfers and questions about accountability, which can shake a family’s trust. Hygiene and environment are variably described as well, with mentions of flies and other cleanliness-related concerns coming from a minority of reviewers. While these instances are not universal, they underscore a pattern that daily reliability and transparent communication depend heavily on staffing and leadership on any given shift.
Balancing the positives against the negatives, Pavilion often wins for families prioritizing rehabilitative success, staff continuity, and a welcoming culture. The strong therapy program and the presence of seasoned caregivers can offset some daily frictions for residents who value relationship-based care and trust-building with the caregiving team. The facility’s ongoing community involvement and visible commitment from leadership offer reassurance that issues will be addressed and residents will be treated with dignity. However, for families whose core criteria are pristine day-to-day operation, unvarying courtesy from every staff member, and ironclad financial transparency, the drawbacks carry substantial heft. The experience appears to vary by shift and by moment, so the decision hinges on how much weight is given to recovery potential and a compassionate environment versus consistency and procedural clarity.
For families weighing Pavilion of Waukegan, a disciplined, hands-on observation is essential. Plan multiple visits at different times of day, speak with direct care staff across shifts, and request candid conversations with the Director of Nursing and the business office about staffing levels, response times, and financial processes. Probe the rehab outcomes with therapists, ask for recent progress stories and references from clinicians who work with residents who have similar goals. Inquire about dining quality, activity programming, and how families stay informed about daily care plans. If independence restoration, meaningful social engagement, and a sense of community are paramount, Pavilion offers a strong match, especially for those who can tolerate some variability in day-to-day operations. If, instead, the priority is immaculate daily execution and unwavering transparency, it is prudent to compare with facilities whose reputations are anchored in consistently uniform performance and fully auditable financial practices. Pavilion can be an excellent fit for the right resident, but a careful, evidence-based assessment remains essential before placing a loved one.
112 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pavilion Of Waukegan in Waukegan, IL is an exceptional assisted living community that offers a wide range of amenities and care services for its residents. The community is fully furnished and features a beauty salon where residents can get pampered. They can also enjoy their favorite shows and movies with cable or satellite TV in the comfort of their own apartments.
Transportation is made convenient with community-operated transportation as well as transportation arrangement for non-medical needs and doctors' appointments. Residents can stay connected through the computer center and Wi-Fi/high-speed internet available throughout the community.
For dining, residents can indulge in delicious meals prepared by professional chefs served in a restaurant-style dining room. Special dietary restrictions are accommodated to ensure everyone's needs are met.
There are plenty of activities to keep residents engaged and entertained. They can exercise in the fitness room, play games in the gaming room, relax in the garden or outdoor space, or spend time reading in the small library. Planned day trips, resident-run activities, and scheduled daily activities provide opportunities for socializing and enjoyment.
Care services provided at Pavilion Of Waukegan include assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure residents receive their medications on time. The mental wellness program focuses on promoting emotional well-being.
Located conveniently near cafes, parks, pharmacies, physicians, restaurants, and hospitals gives residents easy access to various amenities outside of the community.
Overall, Pavilion Of Waukegan provides a comfortable and supportive environment for seniors to live independently while receiving assistance when needed.
Pavilion Of Waukegan is located at 2217 Washington Street, Waukegan, IL 60085 in Lake County, Illinois
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