Elevate Care Waukegan
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Rehabilitation
Information last verified:
2222 West 14Th Street, Waukegan, IL 60085
For more information about senior living options: (844) 490-3973
The facility is described as very clean with a nice, welcoming environment. The staff are friendly, professional, and attentive to residents' needs. Andre at the front desk is highlighted as a friendly and reliable asset. Jamie, the administrator, is praised for exceptional leadership and commitment to resident care. The nursing staff are gracious, empathetic, and quick to help. Visitors feel informed and cared for, with good communication about their loved ones' care. Elevate Care Waukegan is described as a wonderful facility with caring staff. The reception and front desk team create a warm first impression for guests. The rooms and common areas are consistently reported as clean and well maintained. Residents are treated with respect and kindness, and their families feel welcomed. The activity and support teams are noted for going above and beyond to assist. The sign-in kiosk is easy to use, making visits more convenient for families.
The reviewer described the facility as the worst place they had ever been to, filthy with dirt and cluttered messes everywhere. A loved one was placed in an old metal bed that did not hold him, with arms hanging off the sides. Nurses were observed wearing the same gloves for every patient, indicating poor hygiene practices. The reviewer would not leave their dog there and had to call an ambulance to remove their loved one. They urged others to never use the facility, labeling it awful and gross and saying the Department of Health would be called. The menu did not match what was served, raising serious questions about substitutions, policy, and accountability. They described discriminatory practices based on the day of arrival, undermining trust in management. A grandmother with Alzheimer’s/Dementia was neglected, not communicated with, and subjected to anti-psychotic medication without consent. The facility was criticized as dirty with neglected care, including a bed sore from lack of proper movement and rehabilitation. Discharge procedures were mishandled, with a patient sent home for a holiday weekend with no equipment and unclear costs. The administrator was criticized as a poor leader, described as a one-sided listener unfit for the position. Overall, the facility was characterized as dysfunctional, unprofessional, and lacking communication between management and staff. One reviewer labeled it a “garbage place to have your loved ones,” signaling extreme dissatisfaction.Elevate Care Waukegan is best suited for families that value a welcoming, well-kept environment with consistently friendly front-desk service and a caregiving team that shows visible engagement in daily resident well-being. The community reads as a solid fit for seniors who want a clean, hotel-like atmosphere, straightforward visitation, and a care culture oriented around comfort, routine, and proactive communication. It works particularly well for those pursuing skilled nursing or short-term rehab where staff appear accessible, attentive, and willing to coordinate across disciplines. In short, it serves families who prize interpersonal warmth, dependable housekeeping, and a front-and-center administrative presence as part of the daily experience.
Those needing ironclad medical oversight, uncompromising transparency about every care decision, or rigorous accountability for every clinical outcome may want to consider alternatives. A sizeable portion of the feedback highlights concerns that live under the surface, gaps in communication, questions about medication management, and what some families view as uneven responsiveness to serious clinical needs. For families facing complex dementia or behavior-management challenges, or those who require consistently aggressive symptom control and real-time problem-solving, shopping other options may be prudent. Likewise, if long-term, high-acuity supervision is non-negotiable, the trade-offs here may not align with expectations.
On the plus side, the obvious strengths consistently cited include cleanliness, a calm and orderly environment, and staff who greet visitors with warmth and professionalism. Reviewers repeatedly point to a helpful front desk, attentive nurses, and a leadership cadre that appears involved in resident care. The social worker and patient advocates are praised for guiding families through processes, and several clinicians, NPs, DONs, and ADONs, are named for their responsiveness and care coordination. Residents’ rooms and common areas often come across as neat and comfortable, with activity programming and family-friendly visitation praised as a meaningful element of day-to-day life. Taken together, these pros create a foundation that supports recovery, routine care, and a positive visiting experience.
But the darker notes cannot be dismissed. A subset of reviews alleges serious lapses in care: dirty conditions in some instances, inadequate response times, and at least one report of a patient being placed on medications without clear consent or understanding. There are claims about inconsistent monitoring, a lack of timely care, and disempowerment of family members trying to advocate for medical decisions. Discomfort with how meals, substitutions, and nutritional plans are communicated also appears in some accounts, including concerns about subtle but meaningful gaps between what is billed and what is delivered. The most troubling themes center on safety and trust: allegations of neglect, miscommunication during critical moments, and perceived gaps between policy and practice, particularly during weekends or after shifts change. A few reviews also touch on operational irritants, staffing perceived as uneven across shifts, and complaints that the facility’s leadership does not always translate promises into consistent action. These are significant signals that require careful, firsthand verification.
How the positives mesh with the negatives hinges on the specific care scenario. For families seeking a supportive, people-focused environment for routine nursing care or a short rehab stint, Elevate Care Waukegan offers a compelling, even comforting, milieu: clean spaces, approachable staff, and a robust network of clinicians and social supports that can drive steady progress and clear communication with families. However, for loved ones with high medical complexity, fragile health, or a need for relentlessly consistent clinical oversight, the concerns raised by some families cannot be shrugged off. The facility’s strengths do create a favorable day-to-day experience, yet the most serious critiques suggest a variability in care quality and communication that could materially affect outcomes if not addressed.
The practical way forward is clear. Prospective families should treat Elevate Care Waukegan as a strong candidate for a warm, well-managed environment with solid daily operations, but with a mandate to confirm clinical reliability in real time. Schedule an in-depth tour, insist on meeting the DON and ADON, and request a concrete care plan for the specific loved one, including a written medication review, fall-prevention measures, and a defined discharge or transition pathway. Ask to speak with current residents’ families about recent experiences, and demand clear responses regarding any past concerns, especially around documentation, consent, and escalation protocols. If possible, arrange a short-term trial period to observe daily routines, communication cadence, and responsiveness in practice rather than in theory.
In the end, Elevate Care Waukegan stands out as a facility with undeniable warmth, strong housekeeping standards, and a staff culture that many families describe as compassionate and competent. It is a viable choice for those who value a reassuring, family-friendly atmosphere and steady day-to-day care, provided there is direct, proactive management of the more serious red flags raised by some residents’ families. For anyone with concerns about long-term medical oversight, symptom control, or transparent, consistent communication during complex care needs, exploring alternatives or seeking explicit assurances, before committing, is a prudent, even essential, step. The right decision will hinge on a candid assessment of what matters most: daily safety and medical reliability, or daily comfort and approachable, person-centered care.
265 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults. TV roomTV rooms are important for seniors in senior living communities because they provide a space for social interaction, entertainment, and relaxation. Watching TV can help reduce feelings of loneliness and boredom, and create a sense of community among residents. Additionally, TV rooms offer a break from daily routines and can be a source of comfort and familiarity for seniors.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Arts and craftsEngaging in arts and crafts activities provides seniors with a creative outlet, promotes cognitive function, enhances dexterity and fine motor skills, fosters social interaction, and boosts overall well-being and mental health.
Book clubBook clubs are important for seniors because they provide socialization, intellectual stimulation, and a sense of community. They offer the opportunity to engage in meaningful discussions, share perspectives, and connect with others who share a love of reading. Book clubs can also help seniors stay mentally active and combat feelings of loneliness or isolation. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
GamesGames are an essential part of senior living as they help promote cognitive function, social interaction, and overall well-being. Playing games can improve memory, concentration, and decision-making skills while also providing a fun and engaging way to connect with others. Seniors who participate in games regularly tend to experience higher levels of satisfaction and happiness in their daily lives.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting. StoriesStories are important for seniors because they provide a sense of connection, stimulate memory and cognitive function, and offer entertainment and emotional engagement. Sharing stories can foster social interaction and create a sense of community among seniors, enhancing their overall well-being and quality of life.Elevate Care Waukegan in Waukegan, IL is a well-equipped and comfortable assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon with an on-site beautician, ensuring that residents can look and feel their best. Cable or satellite TV is available for entertainment purposes, along with a gaming room, TV room, and small library.
Residents can enjoy delicious meals served in a restaurant-style dining room, with special dietary restrictions accommodated. There are also three nearby cafes and seven nearby restaurants for those who prefer dining out. Community-operated transportation is available for non-medical purposes, as well as transportation arrangement for doctors' appointments.
For physical fitness and wellness activities, Elevate Care Waukegan offers a fitness room and a wellness center. Residents can utilize the fully furnished outdoor space and garden to relax or engage in recreational activities. Wi-Fi/high-speed internet is provided throughout the community, allowing residents to stay connected with family and friends.
In terms of care services, Elevate Care Waukegan ensures round-the-clock support with a 24-hour call system and supervision. Professional staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure proper medication administration.
The community caters to residents with special dietary restrictions, such as diabetes diets or other specific needs. Physical therapy is available for those who require it. Additionally, there is a mental wellness program in place to address the emotional well-being of residents.
Elevate Care Waukegan aims to create an engaging living environment by offering various social activities including book clubs, fitness programs, scheduled daily activities, games, live musical performances, planned day trips, religious services, and resident-run activities. Concierge services are also provided to assist residents with any additional needs they may have.
The community benefits from its convenient location, with three nearby cafes, five pharmacies, and seven physicians. Additionally, there are three hospitals in close proximity for any medical emergencies or specialized care needs.
Overall, Elevate Care Waukegan in Waukegan, IL offers a comfortable and supportive living environment with various amenities and care services to cater to the individual needs of its residents.
Elevate Care Waukegan is located at 2222 West 14Th Street, Waukegan, IL 60085 in Lake County, Illinois
Elevate Care Waukegan on seniors.fyi includes 10 photos including images showing interior, windows, bedroom, office, decor, building, dining, entrance, and more.
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Interior
Decor
Building
Windows
Dining
Kitchen
Entrance
Office
Dining Table
Rehabilitation
