Elevate Care Waukegan
Save2222 West 14Th Street, Waukegan, IL 60085
For more information about senior living options: (844) 490-3973
Elevate Care Waukegan comes through in these remarks as a place of contrasts - where many visitors find warmth, cleanliness, and genuine care on one hand, and where other experiences raise alarms about management, communication, and certain aspects of day-to-day operations on the other. Across the board, the setting is described as clean and orderly: hallways that are uncluttered, rooms that are neatly cleaned, and beds that are made. Visitors repeatedly note that the environment feels well kept, which sets a positive tone for what many hope will be a smooth and respectful stay for their loved ones.
On the plus side, numerous comments highlight the friendliness and attentiveness of the staff. The nursing team is frequently described as gracious, with the front desk and reception staff singled out for their helpfulness and welcoming demeanor. A recurring sentiment is that the first impression upon arrival is favorable, thanks to a courteous, informative front desk presence. Several specific employees receive praise by name - front desk personnel like Andre, administrators such as Jamie, and clinicians like Tanya (NP), Joyce (DON), and Aimen (ADON) - as well as others who offer guidance to families navigating the care process. Families express appreciation for caregivers who take time to answer questions, explain medication concerns, and provide reassurance during what can be a stressful period.
Some reviewers go so far as to offer five-star praise for Elevate Care Waukegan, underscoring a sense that the facility has real strengths in leadership and resident care when things run smoothly. They commend the administrator's leadership, the responsiveness of the DON and ADON, and the overall tone of professionalism and concern for residents. The support network around families - social workers who listen, staff who help with discharge planning, and team members who provide practical information about Medicare, Medicaid, and Social Security - are all cited as valuable resources in navigating complex care decisions. The presence of compassionate individuals who go the extra mile, such as care team members who assist with visits and help families locate loved ones, helps reinforce the impression that Elevate Care Waukegan can deliver high-quality care in the right circumstances.
Yet beneath these positive notes lies a chorus of concerns that reflect a different reality for some families. A number of reviews point to troubling management and facility-wide issues that detract from the otherwise favorable impressions. Several commenters describe living conditions as acceptable but poorly managed, with references to no working air conditioning and fire alarms that have reportedly been going off for months. In these accounts, management's apparent indifference to ongoing problems becomes a dominant part of the narrative, leading some readers to question whether the facility is prepared to handle emergencies or maintain consistent comfort for residents.
Discharge experiences emerge as another area of serious concern for some reviewers. One account describes a heartbreaking sequence in which a patient was sent home without essential equipment during a holiday weekend, with conflicting information about insurance coverage and a sense that families were left in the dark. Complaints about the discharge process include a lack of transparency about financial obligations and the impression that certain administrative decisions were not communicated clearly, leaving families feeling betrayed at a vulnerable moment. These stories contribute to a broader sense that, for some, the facility's operations do not consistently align with the compassionate standards the setting otherwise strives to project.
Abundant remarks also touch on cleanliness and atmosphere as ongoing targets for improvement. While several praise the overall cleanliness, there are explicit warnings from other reviewers about dirty conditions, abandoned mop buckets, and a general sense that the environment should feel more pristine and well-maintained. One particularly strong sentiment labels the place "a garbage place to have your loved ones at," signaling a level of dissatisfaction that cannot be ignored, even in the presence of positive experiences. The gap between the best-case experiences and the more negative firsthand observations is a recurring theme, suggesting inconsistency in day-to-day operations that can be jarring for families.
Within the praise and the alarm, there are standout individuals whose efforts left a lasting impression on those who visited. Front-desk staff like Andre, and leaders such as Jamie the administrator, are often highlighted as beacons of helpfulness and professionalism. Clinicians including Tanya, Joyce, and Aimen receive thanks for addressing medical concerns and ensuring that care plans are understood. Some reviewers also point to supportive roles played by chaplains and social workers, whose presence helps families feel heard and supported during the care journey. These voices remind readers that there are dedicated professionals who strive to deliver high-quality care, even as larger system-level concerns persist.
Taken together, the reviews paint a picture of Elevate Care Waukegan as a facility with real strengths and undeniable challenges. On the one hand, the environment can be clean, welcoming, and staffed by compassionate individuals who go the extra mile to assist families and residents. On the other hand, there are serious grievances about management responsiveness, ongoing facility issues such as air conditioning and fire safety, and discharge practices that have left some families feeling misled or abandoned. The most constructive takeaway is that Elevate Care Waukegan holds notable potential when its leadership and staff connect communication, safety, and care consistently with the high-quality standards many visitors expect. For families evaluating this facility, the message is clear: you will find pockets of excellence and kindness, but you should also seek clarity on critical operational aspects and insist on transparent, proactive communication about any concerns that could impact a loved one's safety and daily life.
Elevate Care Waukegan in Waukegan, IL is a well-equipped and comfortable assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon with an on-site beautician, ensuring that residents can look and feel their best. Cable or satellite TV is available for entertainment purposes, along with a gaming room, TV room, and small library.
Residents can enjoy delicious meals served in a restaurant-style dining room, with special dietary restrictions accommodated. There are also three nearby cafes and seven nearby restaurants for those who prefer dining out. Community-operated transportation is available for non-medical purposes, as well as transportation arrangement for doctors' appointments.
For physical fitness and wellness activities, Elevate Care Waukegan offers a fitness room and a wellness center. Residents can utilize the fully furnished outdoor space and garden to relax or engage in recreational activities. Wi-Fi/high-speed internet is provided throughout the community, allowing residents to stay connected with family and friends.
In terms of care services, Elevate Care Waukegan ensures round-the-clock support with a 24-hour call system and supervision. Professional staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure proper medication administration.
The community caters to residents with special dietary restrictions, such as diabetes diets or other specific needs. Physical therapy is available for those who require it. Additionally, there is a mental wellness program in place to address the emotional well-being of residents.
Elevate Care Waukegan aims to create an engaging living environment by offering various social activities including book clubs, fitness programs, scheduled daily activities, games, live musical performances, planned day trips, religious services, and resident-run activities. Concierge services are also provided to assist residents with any additional needs they may have.
The community benefits from its convenient location, with three nearby cafes, five pharmacies, and seven physicians. Additionally, there are three hospitals in close proximity for any medical emergencies or specialized care needs.
Overall, Elevate Care Waukegan in Waukegan, IL offers a comfortable and supportive living environment with various amenities and care services to cater to the individual needs of its residents.
Elevate Care Waukegan is located at 2222 West 14Th Street, Waukegan, IL 60085 in Lake County, Illinois
Elevate Care Waukegan on seniors.fyi includes 10 photos including images showing interior, building, dining, windows, bedroom, office, decor, rehabilitation, and more.
Regency at Coles Park
North Chicago, IL
Affordable 1- and 2-bedroom pricing with active lifestyle options.
Regency at Coles Park costs
Regency at Coles Park reviews
Regency at Coles Park images
Heritage Woods of Gurnee
Gurnee, IL
Friendly, attentive staff; clean facilities with engaging activities.
Heritage Woods of Gurnee costs
Heritage Woods of Gurnee reviews
Heritage Woods of Gurnee images
Gurnee Meadows
Gurnee, IL
Friendly staff, clean, well-maintained facilities, and an active, welcoming community with affordable pricing.
Gurnee Meadows costs
Gurnee Meadows reviews
Gurnee Meadows images
The Sheridan at Green Oaks
Lake Bluff, IL
Attentive, caring staff with engaging activities and a clean, well-maintained environment.
The Sheridan at Green Oaks costs
The Sheridan at Green Oaks reviews
The Sheridan at Green Oaks images
Lake Forest Place Independent Living, a CCRC
Lake Forest, IL
Beautiful, amenity-rich community with dedicated staff.
Lake Forest Place Independent Living, a CCRC costs
Lake Forest Place Independent Living, a CCRC reviews
Lake Forest Place Independent Living, a CCRC images
Managing Nursing Home Expenses After Medicare Coverage Ends
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
Is a Geriatric Care Manager the Right Choice for Your Family?
Geriatric care managers create personalized care plans for older adults, addressing their medical, social, financial, and psychological needs while coordinating services and advocating for their well-being. They help families navigate caregiving challenges but may be hindered by high costs and a shortage of qualified professionals.
Compassionate Conversations: How to Comfort Someone Who Is Grieving
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.