Grove At The Lake

Pros

• The physical therapy team at the facility is excellent and provides top-notch care.
• The staff shows genuine care and concern for the residents.
• The facility is clean and well-maintained.
• The staff personalizes the care and addresses residents by their first names to create a warm and welcoming environment.
• The staff is attentive and responsive to patient needs.
• Despite being an older building, the rooms are typically above average in size.
• Maintenance and housekeeping are usually good, ensuring cleanliness and upkeep of the rooms.
• The staff is able to manage difficult medical conditions effectively, based on multiple reports.

Cons

• The staff interactions have been horrible, except for very few.
• Services such as PT/OT, dialysis, and psychiatrist are contracted out.
• There have been instances of unanswered call lights and medication delays.
• Assistance with bed pans has been lacking, causing the individual to "hold it".
• The facility is old-fashioned and lacks proper cleanliness measures.
• There are multiple people in each room, which may pose a risk during the pandemic.
• The facility is extremely short-staffed.
• The food quality is very low.
• Assistance with using the bathroom can take hours to arrive.
• There have been instances where individuals sat in their own feces for over an hour before help arrived.
• The rooms are falling apart and lack necessary equipment like bed brakes and rubber on bed wheels.
• Diaper changes can take 1 to 3 hours to be performed.
• The rooms are freezing in winter without proper heating options available.
• Showers and bed baths are infrequent, with only 2 showers in 6 months.
• Delivery of outside food or groceries is delayed by the facility.
• Bedbugs may be present, and sheets are not changed regularly.

Review

The Grove at the Lake is a facility that has received mixed reviews from residents and their family members. One recurring complaint is the poor interactions with staff, although a few individuals have had positive experiences. It seems that services such as physical therapy, occupational therapy, dialysis, and psychiatric care are outsourced which may contribute to the inconsistent quality of care provided.

There have been instances where patients have gone without medication and unanswered call lights. One specific concern mentioned is the lack of assistance with using a bedpan, causing individuals to "hold it" because they are unable to get anyone's attention. Numerous attempts to contact staff for assistance have reportedly been unsuccessful.

The facility itself has also been criticized for being outdated and having rooms that smell of urine. It appears that attempts to mask the odor with cleaning products like Fabuloso do not effectively address the issue. Additionally, it has been pointed out that there are three people assigned to each room unless they are COVID-positive or vaccinated. This arrangement raises concerns about infection control measures during a pandemic.

Short staffing seems to be a major issue at The Grove at the Lake, resulting in long wait times for basic needs like diaper changes or assistance with using the bathroom. Some residents have reported sitting in their own feces for over an hour before help arrived. Furthermore, there have been complaints about rooms falling apart, beds held together by tape, and inadequate heating during winter months.

One aspect that received some positive feedback is the quality of physical therapy provided at the facility. However, this does not compensate for other deficiencies mentioned in the reviews. The overall consensus is that The Grove at the Lake needs significant updates and improvements in various areas including cleanliness, maintenance of equipment and furniture, training of staff, and communication between different departments.

Despite these negative experiences shared by many reviewers, one individual did mention that although the facility appeared dated, their focus seemed to be on providing quality care rather than just aesthetics. It was noted that the staff genuinely cared for the patients, and when issues arose, they were resolved promptly. However, there were some concerns about disorganization within the administration department.

On a more positive note, one reviewer shared a touching experience during their loved one's last 24 hours at The Grove at the Lake. They mentioned being treated well and having their requests accommodated. Additionally, after their loved one passed away, numerous staff members came to pay their respects, which left a lasting impression of compassion and care.

Another reviewer praised the cleanliness of the facility and the attentiveness of the nursing staff. They mentioned that personalized care was provided, with staff addressing residents by their first names to create a warm and welcoming environment.

In conclusion, while there are some positive aspects to The Grove at the Lake such as attentive nursing staff and good physical therapy services, there are significant concerns regarding staffing levels, cleanliness, maintenance issues, and overall quality of care. Potential residents or family members should carefully consider these reviews before making a decision about placement in this facility.

Hospitals

• Cancer Treatment Centers of America - Gastroenterology (0.2 miles)
• Waukegan Il Hospital Co. (4.9 miles)
• Vista Medical Center - East (4.9 miles)
• Ocenco (6.7 miles)
• Children's Hospital of Wisconsin (8.9 miles)
• Kenosha Medical Center (9 miles)

Physicians

• Hatem Halabi, MD, FACS | Surgical Oncologist (0.2 miles)
• Meadows Plastic Surgery (1.9 miles)
• Vista Physician Group (5.5 miles)
• Family Primary Care Clinic (6.4 miles)
• Hanger Clinic: Prosthetics & Orthotics (7.3 miles)
• North Suburban Dermatology Associates (7.3 miles)
• Oral & Maxillofacial Surgeons (7.4 miles)

Pharmacies

• Walgreens (0.6 miles)
• Jewel-Osco Pharmacy (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.9 miles)
• Walgreens (4.2 miles)
• Walgreens (6.1 miles)
• CVS Pharmacy (6.4 miles)

Parks

• Illinois Beach State Park (2 miles)
• Waukegan Park District (5.9 miles)
• Southport Park (7.8 miles)
• Gangler Park (8.1 miles)
• Eichelman Park (9.1 miles)
• Wolfenbuttel Park (9.3 miles)

Restaurants

• The Tropics (3 miles)
• Taco Bell (3.1 miles)
• Shirl's Drive In (4.3 miles)
• The Shanty Restaurant (5.9 miles)
• Starlite Club (6.6 miles)
• Country Pride (7 miles)
• Culver's (7.5 miles)

Cafes

• Starbucks (6.1 miles)
• Starbucks (8 miles)
• Panera Bread (8.4 miles)
• Panera Bread (8.8 miles)
• Corner Bakery Cafe (9.5 miles)

Places of Worship

• St Therese Church (6.4 miles)
• St Paul's Lutheran Church (7 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (8 miles)
• Cinemark Tinseltown USA (9.1 miles)