Senior Helpers - Greater Milwaukee, WI

Pros

• The caregivers consistently demonstrate stellar service and professionalism at all times.
• Communication between the agency and family members is good, ensuring everyone is informed about schedules and any changes.
• The caregivers are described as friendly, dependable, reliable, and punctual.
• Families appreciate the caregivers' experience, insight, and ability to connect with their loved ones.
• The agency is quick to address concerns and make necessary corrections when issues arise.
• Many families express satisfaction with the care provided, recommending the agency to friends and family.
• The agency's staff has been noted for their kindness and helpfulness in assisting clients with daily needs.
• Overall experiences have exceeded expectations for both clients and their families, leading to a sense of peace of mind regarding care services.

Cons

• One caregiver failed to show up during a snowstorm, and the reviewer was still billed for that day without receiving any follow-up from the agency.
• There were inconsistencies with caregivers, leading to disappointment about having substitutes and not keeping the same person for care.
• The night caregivers were reported as being somewhat verbally abusive and sleeping when they should have been awake, raising concerns about overnight care quality.
• The reviewer experienced issues with extra charges for hours when caregivers arrived early or stayed late.
• Although there was generally good service, one of the caregivers had a conflict that required a last-minute replacement, causing initial concern for the reviewer until a suitable substitute was found.

Review

Senior Helpers has garnered a range of feedback from families who have utilized their home care services, with the overall sentiment indicating a strong reputation for reliability, professionalism, and courteous care. Many reviewers highlight the caregivers’ dependable nature and commitment to maintaining professional standards at all times. Words such as “accountable,” “motivated,” and “persons of integrity” are frequently used to describe the staff, showcasing their dedication to maintaining a high level of service even in challenging situations.

Caregivers often stood out for their friendliness and effective communication skills, particularly when dealing with complex conditions like dementia. One reviewer expressed appreciation for how the staff handled their mother’s deteriorating condition with compassion and skill, noting that they adjusted to her needs despite the challenges posed by her illness. This adaptability is a quality that many families found essential during difficult times, underscoring the genuine concern caregivers showed toward ensuring comfort and well-being.

In terms of specific cases mentioned in reviews, one family shared that they had experienced challenges with another service provider who could not manage their sister's difficult behaviors; however, Senior Helpers stepped in effectively. The company maintained open lines of communication by informing families promptly about any potential delays or changes in caregiver schedules. Regular monthly updates regarding caregiver assignments were particularly appreciated as they offered transparency and reassurance for family members who might be anxious about arranging care.

Another reviewer noted the invaluable support provided to an elderly woman recovering from a broken arm. Caregivers not only arrived punctually but were also dressed neatly and performed essential tasks which contributed significantly to her comfort and recovery process. The willingness of caregivers to handle various duties—from personal care to meal preparation—was mentioned positively across multiple testimonials. Families felt significantly relieved knowing that their loved ones were being cared for professionally while they were unable to assist themselves.

Despite predominantly positive experiences, some guests did raise concerns about consistency in caregiver assignments. Issues arose when caregivers changed frequently or when replacements didn’t meet the family's expectations right away. One review pointed out difficulties encountered with overnight shifts where some caregivers seemed inattentive or less competent than those on day shifts. This inconsistency left room for improvement within certain areas of staffing but did not overshadow most reviews' general satisfaction with day-time services.

In terms of cost-effectiveness, many families acknowledged Senior Helpers' services might be priced higher than average but found them worth every penny given the peace of mind it offered them in caring for loved ones. The agency faced some complaints regarding billing practices—particularly around charges incurred for extra hours when caregivers arrived early or stayed beyond scheduled times—but these instances appeared isolated rather than systematic issues affecting overall satisfaction levels.

Overall, families expressed gratitude towards Senior Helpers for exceeding their expectations during such a critical time in their lives. Many stated that they would recommend this agency based on their positive overall experiences, suggesting that those seeking home care should consider the diligent service provided by Senior Helpers as an option worthy of exploration amidst what can often be a frustrating journey through eldercare solutions.

This area of Milwaukee, Wisconsin offers a variety of amenities and services that cater to the needs of seniors. There are several dining options within a short distance, ranging from casual eateries like Culver�s and McDonald's to more upscale restaurants like The Cheesecake Factory. Additionally, there are multiple pharmacies in close proximity for easy access to medications. For healthcare needs, there are several physicians' offices and hospitals nearby, including Aurora Sinai Medical Center and Wheaton Franciscan - St. Joseph Campus. The area also boasts several parks for outdoor recreation and relaxation, perfect for enjoying nature walks or picnics. Transportation options such as U-Haul Moving & Storage are available for convenient travel around the city, and places of worship like Redemption Lutheran Church provide opportunities for spiritual fulfillment. Overall, this part of Milwaukee provides a well-rounded living environment for seniors seeking convenience and comfort.

Restaurants

• The Brick Pub & Grill (0.4 miles)
• The Cheesecake Factory (1.1 miles)
• Culver’s (1.1 miles)
• Kopp's Frozen Custard (1.2 miles)
• McDonald's (1.8 miles)
• KFC (1.9 miles)
• Estabrook Beer Garden (2.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.4 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (3.7 miles)
• Colectivo Lakefront (5.6 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.6 miles)
• Starbucks (6.7 miles)

Physicians

• Aurora Nephrology (1.6 miles)
• Rheumatic Disease Center (1.8 miles)
• Premier Vision (6.1 miles)
• Aurora Advanced Healthcare (6.6 miles)

Parks

• Brown Deer Park (2.4 miles)
• Estabrook Park (2.4 miles)
• Algonquin Park (3.1 miles)
• Kern Park (3.6 miles)
• Atwater Park (4 miles)
• A C Hanson Park (4.8 miles)
• Red Arrow Park (5.9 miles)

Transportation

• U-Haul Moving & Storage (2.9 miles)
• Milwaukee Intermodal Station (6.4 miles)

Places of Worship

• Redemption Lutheran Church (3.1 miles)
• Northwest Baptist Church (5.1 miles)

Hospitals

• Wheaton Franciscan - St. Joseph Campus (4.2 miles)
• Rogers Memorial Hospital (4.5 miles)
• Aurora Sinai Medical Center (5.8 miles)
• Ambulatory EEG Recordings (5.9 miles)
• Aurora Psychiatric Hospital (6.7 miles)