3616 3618 South 32Nd Street, Greenfield, WI 53221
For more information about senior living options: (844) 490-3973
Sandee is an exceptional, 5-star employee who goes above and beyond for customers. Sandee is knowledgeable, helpful, and a pleasure to work with. Sandee guides customers through the app, helps them select the right unit, and finds the best price. The Greenfield location is well kept and secure, thanks to Sandee's attentiveness. Customers praise Sandee for making the process quick, painless, and highly satisfactory. Matt and Sandee provide outstanding service and resolve issues to the customer's satisfaction.
The reviewer criticizes corporate for doing a horrible job and failing to address customer concerns. The reviewer describes Public Storage as unworthy business partners that do not care. The reviewer notes drastic, recurring rate increases after move-ins, with little or no explanation. The reviewer reports billing issues and repeated payment notices for months they've already paid. The reviewer complains about little to no on-site staff and poor phone responsiveness. The reviewer says they cannot recommend doing business with Public Storage.Across the assortment of reviews, one name keeps rising to the top at the Public Storage location in Greenfield: Sandee. Time and again, customers describe her as the standout employee who makes a real difference in their experience. She's praised for being knowledgeable, patient, and genuinely helpful - someone who can walk a customer through the app, help determine the right unit size, and guide them to the best price. Several reviewers call her a subject-matter expert who inspires confidence, with phrases like "5-Star Employee" and "an absolute blessing" used repeatedly. The consistency of Sandee's service becomes a central thread in what people remember about this facility.
Reviewers consistently highlight Sandee's ability to go above and beyond. She's depicted as someone who makes the process quick and painless, explains every step, and ensures customers feel welcome and secure. One person notes that Sandee walked them through the entire process, including where their unit would be and how to navigate the app, while others emphasize her role in finding the best price and the most suitable unit for their needs. The sentiment is clear: Sandee doesn't just handle transactions; she fosters a sense of trust and comfort that many other facilities struggle to achieve.
Another layer of praise focuses on the overall quality and security of the site, with Sandee often cited as a key reason to choose this location. Reviewers mention a well-kept property - clean yards, visible security, and staff continually monitoring the premises. Several customers specifically applaud Sandee for making them feel secure about leaving their belongings in storage, and some describe the location as a place where people who care about customer service are clearly visible and effective. In short, the physical upkeep and the attentiveness of the on-site team under Sandee's influence leave a positive impression.
But the reviews aren't without their cautions. A number of posts voice strong dissatisfaction with corporate practices rather than with the local staff. These complaints center on rate increases, billing communications, and what's described as a heavy-handed corporate approach. Some customers recount rate hikes that seem dramatic over a span of years, with one noting an increase from about $90 to roughly $225 per month. Others describe continual payment reminders and auction warnings that felt misaligned with their actual payment history. The sense conveyed is that corporate policy changes are driving frustration, confusion, and a feeling of being nickel-and-dimed, even when local staff are doing their best to help.
Billing and account reliability is another recurring theme. Several reviewers recount emails and texts about payment deadlines, even when payments had already been made, or note that the online system would not process payments due to "financial issues" that didn't align with their records. The critique here isn't of Sandee or the site staff, but of what customers see as inconsistent communication from corporate and systemic glitches that complicate otherwise straightforward storage needs. Some customers also feel that there is a gap between what the contract promises and what is experienced in day-to-day billing, including frustrations when there's perceived breach of contract or unclear explanations about rate changes.
A few reviewers mention additional on-site leadership who contribute positively, even amid broader frustrations. They speak well of a manager who is seen as helpful and of a location overseer (Matt) who steps in to resolve issues and restore satisfaction. One customer notes that, despite broader corporate challenges, local staff - especially Sandee - are capable of turning an unhappy experience around. In these accounts, it's clear that the best outcomes arise when Sandee is involved, reinforcing the sense that the facility's live, on-site team can still deliver excellent service even as corporate policies shift around them.
For prospective customers weighing their options, the body of reviews suggests a nuanced picture. The Greenfield Public Storage site is repeatedly praised for its on-site care, effective guidance, and a team - most notably Sandee - that can make the storage process smoother, more transparent, and more affordable in the moment. Yet there's a clear caveat about corporate practices: rising rates, mixed communications, and occasional operational hiccups. If you're considering this location, your experience may hinge on your interaction with Sandee and the on-site team, along with how you navigate the broader policy environment set by the corporate office. In the end, Sandee's dedication stands out as a bright spot in a landscape that some find frustrating due to pricing and corporate communications.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located on 32nd Street in Greenfield, WI, this assisted living community offers a comfortable and convenient lifestyle for seniors. The community is equipped with various amenities to enhance the residents' quality of life. These include a spacious dining room where nutritious and delicious meals are served, fully furnished accommodations, a beautiful garden where residents can relax and enjoy nature, housekeeping services to ensure a clean and organized living space, move-in coordination to facilitate a smooth transition for new residents, outdoor spaces where residents can socialize or engage in activities, and access to telephone and Wi-Fi/high-speed internet for communication and entertainment purposes.
In terms of care services, the community provides assistance with daily activities such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive the necessary medical attention. For those with diabetes or specific dietary restrictions, the community offers specialized diets. Additionally, medication management is provided to ensure that residents take their prescribed medications correctly. Transportation arrangements are made for medical appointments.
Residents can expect an engaging lifestyle with scheduled daily activities designed to promote socialization and overall well-being. Nearby the community, there are numerous options for dining out at various restaurants catering to different tastes and preferences. The proximity of several cafes offers convenience for coffee or tea enthusiasts. Nature lovers will also appreciate the presence of eight nearby parks where they can enjoy walks or picnics. With 28 pharmacies in close proximity, accessing medication is quick and easy.
For any medical needs beyond regular appointments, there are six physicians nearby as well as three hospitals in close proximity. Transportation options are readily available for additional convenience.
Overall, this assisted living community strives to provide a comfortable and supportive environment for seniors by offering both essential care services and enjoyable amenities while conveniently located near various amenities that meet their everyday needs.
32Nd Street is located at 3616 3618 South 32Nd Street, Greenfield, WI 53221 in Milwaukee County, Wisconsin
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