Overall Review of Sunrise Health Services
differentiator
16 reviews mention this
Care teams communicate and coordinate
Residents and families often describe care coordination that helps them feel informed and supported.
Several reviewers emphasize that staff members follow through, answer questions, and help families navigate rehab logistics. Social workers like Laura and Briana are repeatedly singled out for communication and for making the discharge or transition process feel more manageable. In more positive reviews, families also describe being able to participate in care when needed, which reduced uncertainty during the stay.
caveat
17 reviews mention this
Staff responsiveness splits reviews
Call-light and response-time complaints show up strongly in multiple negative reviews.
Some residents and families say they struggled to get timely help, including delayed call-light response and slow assistance with basic needs. A few negative reviews also describe difficulty identifying who was responsible for care, contributing to frustration when help was needed. On the other hand, many positive reviews describe responsive staff who address concerns quickly, so experiences appear inconsistent.
caveat
15 reviews mention this
Cleanliness and upkeep are mixed
Reviews describe inconsistent cleanliness and facility upkeep.
A number of negative reviews raise concerns about unclean environments, odors, stained or broken items, and instances involving soiled linens or diapers. Other reviewers counter that they were impressed by cleanliness, including a clean facility noted during admission and more general praise for rooms and upkeep. Taken together, cleanliness comes across as a recurring point that varies by stay and situation.
caveat
12 reviews mention this
Dining quality and special diets
Dining is a recurring issue, especially for residents with dietary needs.
Dining shows up in both directions: some reviewers say the food was enjoyable or that they saw improvements during their loved one’s stay. Others report poor quality, meals arriving late, or food not matching what was listed or requested. A specific concern in the reviews is difficulty getting kosher needs right, which aligns with the community offering diet-related accommodations.
common
10 reviews mention this
Rehab therapy draws praise
Physical and occupational therapy are frequently mentioned as helpful.
Several reviews describe good experiences with PT/OT and therapy support during rehab, including encouragement to keep progressing after injuries or illness. Some reviewers also connect therapy attention with overall recovery momentum, while others mention specific therapists as helpful. Even among more mixed experiences, therapy is often treated as a relative bright spot compared with other operational issues.
common
11 reviews mention this
On-site nursing and supervision are emphasized
On-site nursing and medication support are a central part of residents’ day-to-day experiences.
Many positive reviews reference nurses and CNA support, including help with medication, wound or personal care, and general safety. At the same time, several critical reviews describe concerns with supervision, medication administration, and documentation. This creates a clear split: families who felt well supported praised nursing closely, while those who experienced delays or medication problems raised them as major concerns.
common
2 reviews mention this
Nearby pharmacies and hospital options
The area includes nearby pharmacy and hospital resources.
For practical needs, the listing’s nearby options include pharmacies and a local hospital within a short drive. This can matter for rehab stays where medication fill-ups or medical follow-ups may come up. No reviews here focus specifically on these locations, but they are among the nearest nearby essentials shown.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
General Mitchell International (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Comprehensive on-site amenities and care options (salon, dining, transportation, fitness, mental wellness).
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