Comfort Keepers of La Crosse, WI

Pros

• Comfort Keepers in La Crosse has been a wonderful resource for an elderly family member who is on the Autism Spectrum and lives alone.
• Anthony is very attentive and communicative.
• The office administration stays in touch with important messages and concerns.
• Comfort Keepers has been a guiding angel in his life.
• Amy L. is an excellent caregiver.
• Kayla has done a wonderful job as a caregiver and has a great attitude.
• Kayla has been a wonderful asset to the family; she always does a thorough job.
• The in-home interview showed the process to be professional, kind, and compassionate.
• Bonnie provides care that makes Ron feel comfortable and joyful.
• Raven has become part of the family and is caring and considerate.
• Pam is kind and caring and treats clients like family.
• Amy B. is an excellent caregiver and goes above and beyond.

Cons

• They claim the company hires college kids with zero training and that the owners do nothing to maintain quality, suggesting customer care isn't a priority.
• They describe horrible service with caregivers who don't show up and say the company doesn't live up to its contractual obligations.
• They allege they were billed for a day of care they didn't request and accuse staff of saying they never called about cancellations.
• They state Comfort Keepers owes them $16.
• They warn others not to trust the company, accusing management of being untrustworthy.
• They criticize the scheduling, noting weekly schedules are poorly communicated and that frequent caregiver changes lead to inconsistent service.
• They claim the two larger ladies in management (and management in general) cannot be trusted.

Review

The experiences people share about Comfort Keepers in La Crosse paint a picture of a program that can be a lifeline for families, while also exposing a number of frustrations that can sour an otherwise positive relationship. On the one hand, many families describe deeply compassionate care-givers, thoughtful office support, and a sense of relief that their loved ones are not navigating alone. On the other hand, there are voices raising concerns about consistency, scheduling, training, and billing that remind readers how complex in-home care can be when the human side of the business meets the realities of logistics and administration.

Several families highlight caregivers who have become truly indispensable. Anthony, described as highly attentive and communicative, is one example of a caregiver who has earned trust through consistent, meaningful engagement with a client and regular, clear communication with family members who live out of town. Amy L. is another repeatedly praised caregiver, with families saying she goes above and beyond the cares required and forms a strong bond with the people she helps. Kayla appears in a few reviews as well - one note points to her positive attitude and initiative, while another emphasizes the thoroughness and trust she inspires in a father-in-law, who calls her "an angel." Loretta is singled out for her kindness and competence in working with a brother who requires steady, patient support. These individual stories - of Pam's cooking that meets exact preferences, Raven's warmth and willingness to chat and support, and Jayne's reliability and companionship - are threaded through many reviews as evidence of the core value the agency can deliver: genuine, attentive, person-centered care.

Beyond the caregivers themselves, several reviews focus on the care process as a positive experience. Families describe the initial in-home interview as professional, kind, and compassionate, which helps ease the transition into home-based support from rehab or a nursing setting. The set-up process is praised for being easy and efficient, and the overall arrangement is said to provide peace of mind - especially for families who must coordinate care from a distance. The ongoing communication from the office is highlighted as a strength in many accounts, with staff members reaching out to share important messages and concerns in both directions, keeping everyone informed and engaged in the care plan. The ability to maintain a consistent caregiver, when possible, is noted as a significant factor in satisfaction, allowing clients to build routines and trust with the person who assists them daily.

Despite these positives, there are clear and pointed concerns voiced by some customers. A recurring theme is inconsistent scheduling and frequent changes in personnel, which translates into what some clients see as uneven quality of service from one caregiver to the next. One reviewer notes that weekly schedules are hard to communicate and that the "quality of service is inconsistent from one person to the next," a problem that undermines the confidence families place in the arrangement. There are also reports of caregivers not showing up as scheduled, which can leave families in difficult binds, especially when travel distances or work obligations limit their ability to fill gaps. Some reviewers describe the staffing as moving too quickly or too loosely from a management perspective, which leads to families feeling they must repeatedly retrain new caregivers on the client's needs.

Even more troubling for a few families are serious complaints about the management and financial aspects of the relationship. One exasperated reviewer labels the company's management as untrustworthy, recounting a situation in which care was billed for a day when no visit occurred and arguing that the company claimed no phone call had been made to request service - despite the family having left a message. Another review describes a breakdown in obligations, with the company allegedly failing to fulfill all contracted days and leaving the family with a significant scheduling burden and a sense of being "put in a bind." There are even explicit warnings about debt and payment disputes, including a claim that Comfort Keepers still owed money for services not rendered. These accounts illustrate how administrative missteps can eclipse the compassionate care delivered by individual caregivers when families are balancing budgets, contracts, and expectations about reliability.

A vocal subset of reviewers expresses outright skepticism about the overall approach of the agency, suggesting that some of the criticisms arise from a broader critique of who is hired and how quality is maintained. One reviewer frames it as a critique of the business model: "sub adequate care," with college students who have little formal training, and owners who do not actively safeguard the quality of services - implying that the financial incentives could overshadow the customer's welfare. Those concerns underscore a essential tension in home care: the need to maintain high training standards and consistent, trustworthy management while scaling services to meet demand. It is a reminder that the care on the front lines - your caregivers and their day-to-day interactions with clients - must be supported by a robust, accountable system at the management level.

Taken together, the messages from the La Crosse area show a service that can be profoundly valuable when care teams are stable, responsive, and well-matched to a client's needs, but that can also cause significant stress when scheduling breaks down, caregivers rotate frequently, or billing practices become a source of dispute. For families considering Comfort Keepers, the experiences suggest a clear path: ask detailed questions about how caregiver matching is handled, what guarantees exist around consistent scheduling, and how billing and service days are tracked and communicated. It would also be wise to inquire about training standards for caregivers and the steps the agency takes to address any gaps in service promptly. In the end, many families celebrate the moments of genuine connection, the care that makes daily life more manageable, and the sense of companionship that caregivers like Jayne, Judi, Loretta, and others bring to their loved ones - while staying mindful of the importance of dependable scheduling, transparent communication, and a management culture that prioritizes the client's well-being as much as the business bottom line.

Located in the heart of La Crosse, this neighborhood offers a variety of amenities within a short distance. With several dining options such as Hungry Peddler, McDonald's, and Wendy's nearby, residents have easy access to delicious meals. Additionally, there are pharmacies like Uvanta Pharmacy and Walgreens close by for any medical needs. The neighborhood also features Marcus La Crosse Cinema for entertainment, along with various healthcare facilities including Gundersen Lutheran Hospital and Mayo Clinic for quality medical care. For those who enjoy spending time outdoors, the area is surrounded by beautiful parks like Pammel Creek Park and Hixon Forest Park. Overall, this neighborhood provides convenience and accessibility for senior living.

Restaurants

• Hungry Peddler (0.1 miles)
• McDonald's (0.3 miles)
• Wendy's (0.9 miles)
• Schmidty's (1.1 miles)
• The Barrel Inn Bar & Grill (1.1 miles)
• JavaVino (1.2 miles)
• Arterial Tavern (1.5 miles)

Pharmacies

• Uvanta Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Degen Berglund Medical Equipment (1 miles)
• Gundersen Pharmacy La Crosse (Degen Berglund) (1.1 miles)
• Prescription Center (1.1 miles)
• Gundersen Pharmacy La Crosse East Building (1.6 miles)
• Walgreens (1.7 miles)

Theaters

• Marcus La Crosse Cinema (0.2 miles)

Physicians

• Vandyke David Mdsc (0.6 miles)
• Mayo Clinic (1.1 miles)
• Gundersen Lutheran - Gordon L Johnson MD (1.5 miles)
• Gundersen Health System: Plastic Surgery Center (1.5 miles)
• Gundersen Health System- Department of Nephrology (1.5 miles)
• Gundersen Pharmacy La Crosse Clinic (1.5 miles)
• Gundersen Lutheran Physical Medicine & Rehabilitation La Crosse (1.5 miles)

Places of Worship

• Mary Mother of the Church (0.7 miles)
• English Lutheran Church Elca (2.2 miles)
• Blessed Sacrament Catholic Church (2.2 miles)

Hospitals

• Gundersen Lutheran Hospital (1.4 miles)
• Gundersen Health System- Dental Specialties (1.5 miles)
• Gundersen Health System- Hospice (1.5 miles)
• Gundersen Health System Eye Care (1.5 miles)
• Lutheran Hospital-La Crosse (1.5 miles)
• Gundersen Health System - Labor & Delivery (1.5 miles)
• Gundersen Lutheran Medical Center (1.5 miles)

Cafes

• Moka (1.9 miles)
• Greengrass Cafe (2.3 miles)
• Moka (2.4 miles)
• Grounded Specialty Coffee (2.7 miles)
• Pearl Ice Cream Parlor (2.7 miles)

Parks

• Pammel Creek Park (2 miles)
• Weigent Park (2 miles)
• Houska Park (2.3 miles)
• Grandad Bluff (2.3 miles)
• Hixon Forest Park (2.9 miles)
• Riverside Park (2.9 miles)
• Copeland Park (4.1 miles)

Transportation

• Amtrak (3.9 miles)