Comfort Keepers of La Crosse, WI

Pros

• Comfort Keepers in La Crosse is a wonderful resource for elderly clients and their families.
• Caregivers like Anthony are attentive and communicative, and the office administration stays in touch.
• Amy L. is an excellent caregiver who goes above and beyond.
• Kayla is a wonderful asset, with a great attitude and proactive approach.
• The initial in-home interview shows the process to be professional, kind, and compassionate.
• Bonnie provides care that makes clients happy and comfortable.
• Raven is caring and considerate, becoming like family to clients.
• Pam is kind and caring, treating clients as if they were family.

Cons

• The company hires college kids with zero training and the owners do nothing to maintain quality of service.
• The service is described as horrible, with caregivers who don't show up despite being scheduled and contracts not being honored.
• Management is criticized as untrustworthy, with claims that they say one thing and do another.
• There are billing disputes, including charges for care not provided and poor handling of cancellations.
• The service is not recommended for seniors, with warnings not to trust the company.
• Scheduling and communication are inconsistent, leading to unreliable care.

Review

Comfort Keepers of La Crosse is best suited for families seeking earnest, person-centered in-home care that leans on compassionate caregivers and a locally engaged office. The model works well for seniors who need help with daily activities, light housekeeping, meal preparation, and social interaction, with the added reassurance of regular check-ins from a responsive coordination team. When a trusted caregiver relationship matters, and when families are managing care from a distance, this agency can deliver steady, dependable support through a familiar presence that many clients come to rely on as part of daily life. The strongest value arrives when the office maintains open communication and can align care with evolving needs.

That said, certain families may want to consider alternatives. If consistent, predictable scheduling is non-negotiable, this provider can present challenges, as multiple reviews highlight ongoing issues with weekly schedules and frequent staff changes. Some clients report failed arrivals or billing disputes, which tests patience and trust, especially for those navigating care for loved ones with complex routines or multiple service needs. For households requiring highly structured clinical oversight or 24/7 medical supervision, other agencies or facility-based options may offer clearer guarantees and tighter accountability. In short, this is a strong choice for flexible, relationship-driven home care, but not a universal solution for every care scenario.

The strongest pros center on the human touch: caregivers who are described as attentive, kind, and willing to go above and beyond, paired with a responsive office that coordinates, communicates, and adapts to changing needs. Several clients praise long-standing caregiver relationships, which translates into easier daily routines, more effective therapy support at home, and a sense of normalcy for both seniors and family members. The ability to start care promptly after a hospitalization or rehab period is another notable plus, with families reporting peace of mind knowing professional help is in place to support activities and therapy. When the care team can sustain a good match, the day-to-day experience often feels less like a service and more like a trusted partnership.

Yet the main cons cannot be dismissed. Scheduling inconsistency and staff turnover create friction, reducing the reliability many families expect from home care. Negative experiences include accusations of miscommunications about service delivery and, in some cases, contractual friction or billing disagreements that strain trust. These issues push families to demand clearer expectations, tighter oversight, and a plan that minimizes surprise visits or gaps in coverage. The best outcomes arise when families insist on a dedicated caregiver or a stable core team, with explicit back-up arrangements and a transparent scheduling process that is documented and shared in real time.

From a decision-making standpoint, this agency earns credibility where leadership and frontline staff demonstrate genuine care and accountability. Prospective clients should push for a written care plan with defined caregiver assignments, agree on a preferred cadence of visits, and request reliable back-up coverage to handle vacations or illness without leaving the client underserved. Request references from families who share a similar care profile and ask for a trial period to assess compatibility, scheduling reliability, and the ease of communication with the office. Clarify billing procedures up front, and confirm cancellation terms to prevent surprise charges if care needs shift.

The bottom line is that Comfort Keepers of La Crosse can be a standout option for families who prize compassionate, adaptable in-home help and value a caring local office that stays engaged. The service shines when the caregiver-client bond is strong and scheduling remains reasonably predictable, delivering real quality of life improvements for seniors and relief for overwhelmed families. However, for households where calendar predictability, flawless communication, and unwavering consistency are non-negotiable, it pays to compare other agencies and to insist on concrete guarantees before committing. A careful, questions-driven onboarding - focusing on caregiver stability, clear communication channels, and transparent billing - will determine whether this provider becomes a trusted long-term partner or a helpful interim solution.

Located in the heart of La Crosse, this neighborhood offers a variety of amenities within a short distance. With several dining options such as Hungry Peddler, McDonald's, and Wendy's nearby, residents have easy access to delicious meals. Additionally, there are pharmacies like Uvanta Pharmacy and Walgreens close by for any medical needs. The neighborhood also features Marcus La Crosse Cinema for entertainment, along with various healthcare facilities including Gundersen Lutheran Hospital and Mayo Clinic for quality medical care. For those who enjoy spending time outdoors, the area is surrounded by beautiful parks like Pammel Creek Park and Hixon Forest Park. Overall, this neighborhood provides convenience and accessibility for senior living.

Restaurants

• Hungry Peddler (0.1 miles)
• McDonald's (0.3 miles)
• Wendy's (0.9 miles)
• Schmidty's (1.1 miles)
• The Barrel Inn Bar & Grill (1.1 miles)
• JavaVino (1.2 miles)
• Arterial Tavern (1.5 miles)

Pharmacies

• Uvanta Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Degen Berglund Medical Equipment (1 miles)
• Gundersen Pharmacy La Crosse (Degen Berglund) (1.1 miles)
• Prescription Center (1.1 miles)
• Gundersen Pharmacy La Crosse East Building (1.6 miles)
• Walgreens (1.7 miles)

Theaters

• Marcus La Crosse Cinema (0.2 miles)

Physicians

• Vandyke David Mdsc (0.6 miles)
• Mayo Clinic (1.1 miles)
• Gundersen Lutheran - Gordon L Johnson MD (1.5 miles)
• Gundersen Health System: Plastic Surgery Center (1.5 miles)
• Gundersen Health System- Department of Nephrology (1.5 miles)
• Gundersen Pharmacy La Crosse Clinic (1.5 miles)
• Gundersen Lutheran Physical Medicine & Rehabilitation La Crosse (1.5 miles)

Places of Worship

• Mary Mother of the Church (0.7 miles)
• English Lutheran Church Elca (2.2 miles)
• Blessed Sacrament Catholic Church (2.2 miles)

Hospitals

• Gundersen Lutheran Hospital (1.4 miles)
• Gundersen Health System- Dental Specialties (1.5 miles)
• Gundersen Health System- Hospice (1.5 miles)
• Gundersen Health System Eye Care (1.5 miles)
• Lutheran Hospital-La Crosse (1.5 miles)
• Gundersen Health System - Labor & Delivery (1.5 miles)
• Gundersen Lutheran Medical Center (1.5 miles)

Cafes

• Moka (1.9 miles)
• Greengrass Cafe (2.3 miles)
• Moka (2.4 miles)
• Grounded Specialty Coffee (2.7 miles)
• Pearl Ice Cream Parlor (2.7 miles)

Parks

• Pammel Creek Park (2 miles)
• Weigent Park (2 miles)
• Houska Park (2.3 miles)
• Grandad Bluff (2.3 miles)
• Hixon Forest Park (2.9 miles)
• Riverside Park (2.9 miles)
• Copeland Park (4.1 miles)

Transportation

• Amtrak (3.9 miles)