Home Instead - Kennewick, WA

Pros

• Home Instead provides excellent, consistent, and flexible in-home care.
• The caregivers show genuine concern for clients' welfare and put families at ease.
• The staff are friendly, welcoming, and accommodating to busy schedules.
• Home Instead is a caring, human-first company that truly wants to help in any way possible.
• The office team communicates well and coordinates care, keeping families informed.
• The training and care teams are outstanding, with trainers who support caregivers.
• Home Instead treats clients and caregivers like family, creating a warm, trusting environment.

Cons

• One reviewer was very disappointed with the service.
• A reviewer paying about $7,000 per month for seven hours of care alleged that the agency forgot about his father's doctor appointments and that a caregiver claimed to be taking him when she wasn't.
• Another reviewer stated that the office rarely returns phone calls with questions.
• A reviewer noted occasional hiccups, such as the office not always notifying about personnel changes, which was hard on the parents, and that caregivers can be late.
• A reviewer suggested that the company cares more about money than the clients.

Review

Home Instead shines as a care partner that truly feels personal. Across numerous experiences, clients and families repeatedly note how responsive and accessible the agency is. Supervisory staff answer the phone and respond to the needs of both the client and family with warmth and efficiency. The atmosphere in the offices is consistently described as welcoming, with people who are pleasant, friendly, and easy to work with. One of the most common assurances is that Home Instead will work with you around your schedule, demonstrating flexibility that families deeply value when coordinating care for loved ones.

The core of the praise centers on the care provided to parents and loved ones. Families recount care that was not only reliable but genuinely compassionate. For two years in one lengthy case, caregivers were described as consistent, knowledgeable, and extremely flexible, with care that felt heartfelt and sincere. The sense of security was clear: families felt that their loved ones were in good hands even when they could not be there themselves. This is echoed by many who say the caregivers' concern for their parents' welfare was evident and sincere. The sentiment that they are among the best people to work with comes through strongly, with comments that caregivers "let you know they care" and that they often "praise you," creating a supportive, family-like environment for both client and family.

Many reviews emphasize the people-centered, human-first approach of Home Instead. Families repeatedly say the agency is a caring and human-centered company that wants to help in any way possible. Gratitude is abundant when acknowledging the way staff stepped up in difficult moments and adapted to last-minute changes without hesitation. The professionalism of the staff is highlighted as impressive, and the sense that the team is truly dedicated to making families feel at ease is a recurring theme. There is also a shared appreciation for the sense that Home Instead is not just a service provider but a partner that treats caregivers and clients with respect and gratitude, reinforcing the feeling that this is a place where genuine care is the standard.

Training and staff development are repeatedly cited as standout strengths. Several reviews note that Home Instead invests in its people, with the caregiver trainers and care team described as awesome. A specific testament comes from someone who spent eight months with the company and valued how well the staff communicated and took care of the caregivers themselves. The training environment is praised for being thorough and supportive, with particular praise for instructors who are patient, knowledgeable, and welcoming. Names like Lisa (an instructor) and Cassandra (a supervisor) come up as key figures who contribute to a positive experience: Lisa's approachable teaching style helped trainees feel comfortable from their first class, and Cassandra's responsiveness and readiness to help when needed are celebrated. The in-house training is also credited with helping Home Instead stand out in the field, ensuring the best match between caregiver and client and fostering a sense of safety and assurance for everyone involved.

A number of heartwarming stories illustrate the impact of Home Instead on real families. One account describes a mom who fell and required a careful, ongoing care plan; Roy promptly deployed a care team and provided additional staffing to ease the family's workload. The mom formed bonds with her caregivers, who became part of the family and helped make a challenging phase more positive for everyone involved. In another poignant example, a family faced their husband/father's final days and found comfort in the professional, compassionate care that supported both him and his spouse, with companionship that helped ease the sense of isolation. In several instances, caregivers helped with meals and daily activities, and families felt gratitude for the support that allowed them to take a much-needed break without worry. The overall message is one of trust, with families repeatedly saying they would recommend Home Instead to others seeking in-home care.

Not all experiences are flawless, and one review offers a candid counterpoint that is important to acknowledge. A family described a very disappointed experience tied to cost and communications: paying a substantial monthly rate, yet facing forgetfulness about doctor appointments, a caregiver who did not attend an appointment as promised, and limited responsiveness to questions. The reviewer also mentions difficulties obtaining grocery receipts and a sense that financial concerns sometimes overshadow other aspects of care. They acknowledge that while the care itself exists and is valued, there is room for improvement in communications, accountability, and reimbursement transparency. Another review notes occasional hiccups - staff changes not always communicated by the office and occasional lateness - that can be hard on families. These perspectives remind readers that, while Home Instead is highly regarded, no organization is immune to missteps and that ongoing communication and reliability are critical.

Taken together, the collection of reviews paints a picture of a Home Instead that is widely praised for its compassionate, personal approach to in-home care. The agency is celebrated for its people - caregivers who feel like part of the family, supportive supervising staff, and a culture of training and professional development that keeps care standards high. Families highlight the ability to adapt to schedules, the readiness to respond to emergencies, and the genuine warmth that caregivers bring to their roles. While there are legitimate concerns raised about billing clarity, communication gaps, and occasional schedule misalignments, these do not overshadow the prevailing sentiment that Home Instead is a trusted partner in caregiving - committed to understanding each family's unique needs and to delivering care that emphasizes dignity, comfort, and personal connection. For many, Home Instead represents not just a service, but a dependable, human-centered choice for caring for loved ones at home.

This part of Kennewick, Washington, offers convenient access to a variety of healthcare options, including physicians, hospitals, and pharmacies, all within a short distance from each other. The presence of multiple dining options such as Burger King, El Fat Cat Grill, and Players Sportsbar & Grill provide opportunities for social outings and meals with friends. Nearby places of worship like Kennewick First United Methodist Church and Kennewick Baptist Church offer spiritual support and community engagement. Residents can also enjoy recreational activities at parks like Eastgate Park and Columbia Park, as well as catch a movie at the Southgate 10 theater. The area is easily accessible through transportation services provided by Tri-Cities Airport just 4.6 miles away. Overall, this neighborhood offers a variety of amenities and resources that cater to the needs and interests of seniors looking for a vibrant community to call home.

Physicians

• Mid-Columbia Women's Health (0.6 miles)
• Inland Cardiology Associates PS (0.7 miles)
• Kgh Physician Clinics (0.7 miles)
• Spalding Medical Building (0.7 miles)
• Women's Health Center (0.7 miles)
• 8 Am To 8 Pm Family Medicine (0.8 miles)
• Evergreen Pediatrics (0.8 miles)

Hospitals

• Kennewick General Hospital (0.6 miles)
• Family Birthing Center (0.7 miles)
• Trios Health (0.7 miles)
• Trios Health (1.2 miles)
• Kennewick Public Hospital District (1.2 miles)
• Trios Southridge Hospital (3.1 miles)
• Lourdes Health System (3.3 miles)

Pharmacies

• Yoke's Fresh Markets (0.7 miles)
• Yoke's Pharmacy (0.7 miles)
• Safeway Pharmacy (1.6 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walmart Pharmacy (2.1 miles)

Restaurants

• Burger King (0.8 miles)
• El Fat Cat Grill (1 miles)
• Players Sportsbar & Grill (1.2 miles)
• Jack In The Box (1.2 miles)
• Ice Harbor Brewing Company (1.3 miles)
• El Chapala (1.5 miles)
• McDonald's (1.6 miles)

Places of Worship

• Kennewick First United Methodist Church (1.1 miles)
• Kennewick Baptist Church (1.5 miles)
• In Step Church (2.7 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.3 miles)
• Roasters Coffee (2.8 miles)
• Mocha Express (3.3 miles)
• Barracuda Coffee Company (3.5 miles)
• Roasters Coffee (3.9 miles)

Parks

• Eastgate Park (1.7 miles)
• Playground of Dreams (1.9 miles)
• Columbia Park (2 miles)
• Lawrence Scott Park (3.9 miles)
• Desert Dunes Park (4.6 miles)

Theaters

• Southgate 10 (2.1 miles)

Transportation

• Tri-Cities Airport Baggage Claim (4.6 miles)
• Tri-Cities Airport (PSC) (4.6 miles)