Day-to-Day Home Care LLC in Kennewick, WA

Pros

• Day to Day Home Care has amazing, caring staff who go above and beyond to enrich clients' lives.
• Nancy and her team are second to none.
• The company truly cares about both clients and employees.
• Management values and respects employees, supporting a positive work environment.
• Day to Day provides tailored services, and its staff are punctual and kind.
• The caregivers are trustworthy, professional, courteous, attentive, flexible, and consistently have a positive attitude.

Cons

• The owner is described as rude, uneducated, and treats clients terribly, lacking humility, empathy, or compassion.
• The owner refuses to provide credentials to clients when requested and is said to have no idea what she's doing, implying she's not a licensed professional.
• They may be cheaper, but that appears to be because they have to cut corners, with basic common-sense expectations not being evident.
• The owner is described as confrontational when clients express their feelings and extremely vindictive toward vulnerable clients.
• The company was seven hours late for a scheduled shift, leaving the grandmother alone and worried.
• The supervisor reportedly argued that not showing up wasn't that bad because there was a sick family member upstairs.
• They would send up to three caregivers in a single day to cover less than a seven-hour shift, causing anxiety and confusion for the grandmother.
• A transportation incident showed a caregiver driving with a phone in hand, getting lost, and dropping the grandmother at the wrong place, raising concerns about driving-record checks.

Review

Day-To-Day Home Care LLC in Kennewick is best suited for families seeking intimate, at-home support where warmth, flexibility, and a strong personal touch matter as much as basic caregiving. This community excels when the goal is one-to-one attention, tailored services, and the sense that care is guided by a dedicated team led by an owner who emphasizes compassion and practical help. Clients who value quick responsiveness, personal rapport with caregivers, and a home-like atmosphere will find Day-To-Day a compelling match, especially for those who want to stay in their own familiar surroundings and welcome a flexible scheduling approach that adapts to shifting needs.

At the same time, certain families may want to consider alternatives. If consistency and predictable coverage are non-negotiable, Day-To-Day can present challenges, given reports of late arrivals and frequent caregiver turnover. Some families require a higher level of formal credentialing, standardized protocols, and robust supervision - areas that may feel underdeveloped in a small, owner-led operation. Transportation safety and adherence to a written care plan are critical for many seniors, and when those elements fail to meet expectations, a larger agency with structured oversight and documented driving standards might be a wiser choice.

The core strengths of Day-To-Day form a meaningful counterweight to these potential drawbacks. Numerous clients highlight caring, professional staff who are described as trustworthy, attentive, and capable of delivering meaningful, person-centered care. The team's flexibility with scheduling supports families juggling work and caregiving duties, while the emphasis on light housekeeping and tailored services helps maintain dignity and independence at home. The stories of rapid responsiveness, one-on-one attention, and genuine warmth paint a picture of care that can elevate quality of life for clients who thrive on personal connection and a collaborative care approach.

Strengths extend beyond individual caregivers to the leadership dynamic that often governs day-to-day operations. Multiple reviews celebrate Nancy and her team as a source of reassurance - an approachable, compassionate presence who fosters a caring culture and acts as a steady point of contact. The combination of punctual visits, targeted in-home assistance, and a sense of partnership with families contributes to a peaceful, secured feeling for those entrusting their loved ones to this service. For families who want to feel their loved one's care plan is being executed with personal investment and warmth, these elements can be decisive positives.

However, the most consequential concerns revolve around reliability, consistency, and communication. The most troubling experiences hinge on delayed shifts, inconsistent caregivers, and difficulty in following a written care plan across the team. Transportation issues and questions about driving safety have been raised, along with clashes in expectations during intake and ongoing management. Interactions with the owner, when concerns are raised, have also shaped perceptions of reliability. These risk factors matter most for seniors with complex medical needs, those who require predictable staffing, or families who cannot supervise daily operations closely.

In weighing the decision, the practical course is clear. Day-To-Day offers genuine warmth, flexible, one-on-one care, and a sense of partnership that many families will find invaluable. Yet this comes with a caveat: the arrangement works best when risk tolerance is aligned with a willingness to monitor and advocate for care actively, demand clear accountability, and insist on consistent staffing and documented protocols. For families comfortable with a hands-on, trust-based model and ready to implement safeguards - written care plans, backup caregivers, and direct checks on driving and scheduling - the rewards can outweigh the downsides. For others, a larger agency with formalized oversight may deliver greater peace of mind from the outset.

This part of Kennewick, Washington, offers a convenient and accessible location with various healthcare facilities nearby such as Mid-Columbia Women's Health and Kennewick General Hospital. There are also several pharmacies in the vicinity for easy access to medications. In terms of dining options, there is a range of restaurants including Burger King and El Fat Cat Grill for residents to enjoy meals out. Additionally, there are places of worship for spiritual activities and cafes like Dutch Bros Coffee and Starbucks for socializing with friends over coffee. The area also features parks such as Eastgate Park and Columbia Park for outdoor recreation. For entertainment, Southgate 10 theater is just a short drive away. Overall, this part of Kennewick provides a mix of amenities that cater to seniors looking for a well-rounded lifestyle in their retirement years.

Physicians

• Mid-Columbia Women's Health (0.6 miles)
• Inland Cardiology Associates PS (0.7 miles)
• Kgh Physician Clinics (0.7 miles)
• Spalding Medical Building (0.7 miles)
• Women's Health Center (0.7 miles)
• 8 Am To 8 Pm Family Medicine (0.8 miles)
• Evergreen Pediatrics (0.8 miles)

Hospitals

• Kennewick General Hospital (0.6 miles)
• Family Birthing Center (0.7 miles)
• Trios Health (0.7 miles)
• Trios Health (1.2 miles)
• Kennewick Public Hospital District (1.2 miles)
• Trios Southridge Hospital (3.1 miles)
• Lourdes Health System (3.3 miles)

Pharmacies

• Yoke's Fresh Markets (0.7 miles)
• Yoke's Pharmacy (0.7 miles)
• Safeway Pharmacy (1.6 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walmart Pharmacy (2.1 miles)

Restaurants

• Burger King (0.8 miles)
• El Fat Cat Grill (1 miles)
• Players Sportsbar & Grill (1.2 miles)
• Jack In The Box (1.2 miles)
• Ice Harbor Brewing Company (1.3 miles)
• El Chapala (1.5 miles)
• McDonald's (1.6 miles)

Places of Worship

• Kennewick First United Methodist Church (1.1 miles)
• Kennewick Baptist Church (1.5 miles)
• In Step Church (2.7 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.3 miles)
• Roasters Coffee (2.8 miles)
• Mocha Express (3.3 miles)
• Barracuda Coffee Company (3.5 miles)
• Roasters Coffee (3.9 miles)

Parks

• Eastgate Park (1.7 miles)
• Playground of Dreams (1.9 miles)
• Columbia Park (2 miles)
• Lawrence Scott Park (3.9 miles)
• Desert Dunes Park (4.6 miles)

Theaters

• Southgate 10 (2.1 miles)

Transportation

• Tri-Cities Airport Baggage Claim (4.6 miles)
• Tri-Cities Airport (PSC) (4.6 miles)