Day-to-Day Home Care LLC

Pros

• They are trustworthy, professional, courteous, attentive, flexible, and consistently have a positive attitude.
• They compassionately assisted families with in-home care for years.
• They are highly recommended for the care of loved ones.
• They value and respect their employees and support a healthy work-life balance.
• They have amazing, caring staff who go above and beyond to enrich clients' lives.
• Nancy and her team provide peace of mind with tailored, punctual, and kind in-home services.
• They establish strong, trusting relationships with clients and families, built on integrity and care.
• Their services uphold clients' dignity and bring renewed life and relief to families.

Cons

• The owner is rude, uneducated and treats her clients terribly.
• She refuses to provide credentials to clients when requested and has no idea what she's doing.
• She is confrontational when clients express their feelings and extremely vindictive with vulnerable clients.
• The supervisor argued that not showing up wasn't that bad because there was a sick family member upstairs that Grandma didn't know about.
• The transportation arrangement frightened the grandmother, as the caregiver drove with a phone in hand, got lost, and dropped her at the wrong location, raising concerns about driving records.
• Nancy's communications during the issue included excuses, misdirections, blame, and disbelief of the grandmother's experiences.

Review

Day-To-Day Home Care has clearly left a lasting impression on many families and on the people who work there. Across a range of experiences, the common thread is a deep sense of compassion, personalized service, and a belief that in-home care can be more than just a routine task - it can be a meaningful, life-affirming support. The owner, Nancy, is repeatedly described as a warm, dedicated leader who places care, integrity, and kindness at the center of the operation. For many, Day-To-Day Home Care feels like more than a service; it feels like a community built on genuine care for both clients and staff.

For those who have joined the company as caregivers or team members, the experience can be professionally transformative. One reviewer spoke of joining Day-To-Day Day Care as one of the best decisions of their life, a path that opened doors to growth not only in caregiving skills but in compassion, professionalism, and making a real difference in people's lives. They highlighted mentorship, guidance, and a culture that emphasizes growth, with the company taking care to support employees so they can shine in their roles. This sentiment is echoed by others who point to flexibility in scheduling, a work environment that respects and values staff, and meaningful opportunities to learn through company-provided training. The net effect, many say, is a team that feels supported, appreciated, and empowered to provide high-quality care.

Families who entrusted Day-To-Day with loved ones paint vivid pictures of trust, attentiveness, and consistent, attentive care. One family cared for their mother for more than four years, applauding Nancy and the team for their trustworthiness, professionalism, courtesy, attentiveness, flexibility, and consistently positive attitudes during visits. The care providers are described as going above and beyond to enrich the lives of clients, delivering tailored services that are punctual and kind. The sense of peace of mind is repeatedly highlighted, with many families feeling that Day-To-Day's personnel become almost an extension of the family, delivering one-on-one care when needed and adapting to changing circumstances with care and grace.

Several reviewers share deeply personal stories about the impact of Day-To-Day on both patients and their families. In one account, caregivers helped a mother and father in ways that restored dignity and eased burdens during challenging times, turning in-home care into a source of renewed life and light for aging parents. The language is often reverent - people describe loved ones calling Nancy "an angel" and recount how the team's presence and competence brought comfort, safety, and a sense of control during difficult health journeys. Phrases like "peace of mind," "tailored services," and "one-on-one" care recur, underscoring the conviction that Day-To-Day can deliver remarkably personalized, compassionate support when it works well.

There are stories of tangible, everyday reliability that reinforce the positive image of the company. In some testimonials, caregivers are praised for timely arrivals, light housekeeping, and consistent in-home support, with clients and families noting that the staff could adapt to changing needs and maintain a high standard of care. Testimonials about the quality of training and ongoing professional development for caregivers speak to a broader commitment to excellence - an investment that translates into better care for clients and stronger reassurance for families.

Yet, amid the strong, positive voices, there are significant cautions raised by other reviewers. Some accounts describe troubling experiences that raised serious concerns about management, safety, and reliability. A few reviews portray the owner in a harsh light, using words like rude, uneducated, and lacking humility, empathy, or compassion. Specific allegations include reluctance to share credentials when requested, questions about whether the staff are appropriately licensed or trained, and a depiction of confrontational or vindictive responses when clients or family members express concerns. In one harsh account, the reviewer described what they viewed as a pattern of excuses, misdirections, and blame-shifting during a difficult phone exchange with the owner, which amplified fear and worry rather than resolving it. These voices warn potential clients that not every experience aligns with the company's best days and highlight a need for careful due diligence.

Other negative experiences focus on logistical and safety shortcomings. One family reported a long absence during a scheduled shift, with a grandmother left alone for seven hours and meals left to be prepared without assistance. Complaints extended to inconsistent caregiver coverage - up to three different caregivers in a single day for a multi-hour shift - creating anxiety and a lack of continuity, which is particularly challenging for someone who relies on familiar, trusted aides. There were also concerns about a caregiver's driving, including the use of a handheld phone, getting lost, and delivering a client to the wrong destination, all of which raised questions about driving records and overall client safety. In intake and coordination, some families felt promised services - such as a consistent caregiver with a known care plan - were not delivered, undermining trust and causing distress for clients who depend on predictable routines.

Taken together, these reviews sketch a nuanced portrait of Day-To-Day Home Care. For many families, the company represents a lifeline - an organization capable of delivering compassionate, personalized care, enabling loved ones to live comfortably at home with dignity, and offering employees a meaningful, supportive work environment. Their stories celebrate the relief of reliable staffing, the joy of one-on-one attention, and the sense that the team can transform challenging health situations into manageable, humane experiences. The strongest themes emphasize dedication, personalized service, and the transformative potential of consistently excellent caregiving.

At the same time, the collected voices underscore important caveats about the need for clarity, reliability, and responsible administration. Potential clients and employees are advised to consider questions about caregiver consistency, credentialing, training standards, and oversight. Asking for a clear caregiving plan, confirmation of assigned caregivers, and a transparent process for addressing concerns can help ensure that the positive experiences described by many align with the realities of day-to-day operations. In the end, Day-To-Day Home Care appears to be a company capable of delivering exceptional, compassionate care when all pieces - reliability, communication, and credentialing - are aligned, and it is precisely in those areas that families and prospective staff should seek assurances as they evaluate the best in-home care options.

This part of Kennewick, Washington, offers a convenient and accessible location with various healthcare facilities nearby such as Mid-Columbia Women's Health and Kennewick General Hospital. There are also several pharmacies in the vicinity for easy access to medications. In terms of dining options, there is a range of restaurants including Burger King and El Fat Cat Grill for residents to enjoy meals out. Additionally, there are places of worship for spiritual activities and cafes like Dutch Bros Coffee and Starbucks for socializing with friends over coffee. The area also features parks such as Eastgate Park and Columbia Park for outdoor recreation. For entertainment, Southgate 10 theater is just a short drive away. Overall, this part of Kennewick provides a mix of amenities that cater to seniors looking for a well-rounded lifestyle in their retirement years.

Physicians

• Mid-Columbia Women's Health (0.6 miles)
• Inland Cardiology Associates PS (0.7 miles)
• Kgh Physician Clinics (0.7 miles)
• Spalding Medical Building (0.7 miles)
• Women's Health Center (0.7 miles)
• 8 Am To 8 Pm Family Medicine (0.8 miles)
• Evergreen Pediatrics (0.8 miles)

Hospitals

• Kennewick General Hospital (0.6 miles)
• Family Birthing Center (0.7 miles)
• Trios Health (0.7 miles)
• Trios Health (1.2 miles)
• Kennewick Public Hospital District (1.2 miles)
• Trios Southridge Hospital (3.1 miles)
• Lourdes Health System (3.3 miles)

Pharmacies

• Yoke's Fresh Markets (0.7 miles)
• Yoke's Pharmacy (0.7 miles)
• Safeway Pharmacy (1.6 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walmart Pharmacy (2.1 miles)

Restaurants

• Burger King (0.8 miles)
• El Fat Cat Grill (1 miles)
• Players Sportsbar & Grill (1.2 miles)
• Jack In The Box (1.2 miles)
• Ice Harbor Brewing Company (1.3 miles)
• El Chapala (1.5 miles)
• McDonald's (1.6 miles)

Places of Worship

• Kennewick First United Methodist Church (1.1 miles)
• Kennewick Baptist Church (1.5 miles)
• In Step Church (2.7 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.3 miles)
• Roasters Coffee (2.8 miles)
• Mocha Express (3.3 miles)
• Barracuda Coffee Company (3.5 miles)
• Roasters Coffee (3.9 miles)

Parks

• Eastgate Park (1.7 miles)
• Playground of Dreams (1.9 miles)
• Columbia Park (2 miles)
• Lawrence Scott Park (3.9 miles)
• Desert Dunes Park (4.6 miles)

Theaters

• Southgate 10 (2.1 miles)

Transportation

• Tri-Cities Airport Baggage Claim (4.6 miles)
• Tri-Cities Airport (PSC) (4.6 miles)