Avalon Health & Rehabilitation Center Pasco

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  • Interior

    A cozy living room with blue and yellow walls, featuring comfortable seating and warm lighting.

  • Living Room

    A cozy living room with blue furniture and a wooden floor.

  • Building

    A well-maintained building with a manicured lawn and trees on a sunny day.

  • Bedroom

    A tidy hospital room with a bed, chair, and window.

  • Landscaping

    A sunny patio with a garden of blooming roses.

  • Garden

    A cozy patio with outdoor furniture including chairs, a sofa, and a table adorned with potted plants.

  • Patio

    A cozy outdoor patio setup with chairs, a table, and potted plants against a brick wall.

  • Exercise Equipment

    A gym interior with exercise equipment and workout machines.

Avalon Health & Rehabilitation Center Pasco

2004 North 22nd Avenue, Pasco, WA 99301

For more information about senior living options: (844) 490-3973

3.6 from 48 reviews
5 stars
28
4 stars
2
3 stars
1
2 stars
3
1 stars
14

Skilled Nursing Facility

Overall Review of Avalon Health & Rehabilitation Center Pasco

Pros

  • pro The facility is described as older but well cared for and meticulously cleaned.
  • pro Staff across all departments are described as kind and professional.
  • pro Nurse Maria and Social Worker Crystal are praised for going above and beyond.
  • pro The activities director stops by daily to encourage participation.
  • pro The rehabilitation department provides daily PT and OT with noticeable progress.
  • pro Mindy, Jen, Jose, and Eddy are highlighted as outstanding staff members.
  • pro One reviewer highly recommended Avalon as a place to heal, noting genuine care for well-being.
  • pro The food is described as very good.
  • pro The staff's warmth and support helped ease fears and encouraged recovery.

Cons

  • pro The administration was horrible and there was no communication to families at all.
  • pro The facility was described as horrible and the reviewer would not recommend Avalon Pasco.
  • pro Jasmine was completely disrespectful and demeaning toward the reviewer.
  • pro The staff did not come when the patient needed to use the restroom, resulting in a fall and a fracture.
  • pro The facility lost the wheelchair and could not locate it by checkout; the walker also disappeared.
  • pro It took over half an hour to answer the call button, and items were left on the floor for the patient to clean up.
  • pro The hoyer lift was used in a way that caused pain, including drawing blood and leaving a wound bandage on the leg for weeks.
  • pro The therapy department allegedly set progress back and caused back pain, with staff not listening to the patient's pain.
  • pro There was a COVID-19 outbreak and the patient reportedly did not receive necessary meds for two days.
  • pro A reviewer would not stay more than 24 hours and would not recommend the facility, citing poor bedside manner in at least one staff member.

Review

Avalon Health & Rehab in Pasco is a place that people come away from with a wide range of impressions. Some family members describe dramatic improvements in the look and feel of the facility and in the care their loved ones receive, while others recount troubling lapses in communication, safety, and accountability. Across the many accounts, the quality of care seems highly contingent on which staff members are involved and what department is in focus at any given time. Taken together, the comments paint a facility with real strengths in therapy and direct patient care, but also with persistent concerns about administration, follow-through, and logistics that can color a family's entire experience.

On the positive side, several reviews highlight meaningful improvements and compassionate care. One visitor notes how the place has changed for the better since their last visit, emphasizing a cleaner, more welcoming environment and a renewed sense that the facility is well-cared-for overall. Another reviewer praises the mother's stay for excellent care and expresses deep gratitude toward the caregivers who tended to her needs. There are also strong endorsements of specific teams within Avalon: the therapy department is frequently called out as a standout, with Mindy, Jen, and several other therapists described as wonderful and instrumental to recovery. A nurse, a CNA, and a social worker also receive frequent praise for going "above and beyond" or for delivering professional, kind, and engaged care. Several accounts specifically commend the activities director for daily outreach and keeping patients engaged, rather than leaving them with idle time, and some reviewers describe the staff across departments as exceptionally friendly and professional.

A parallel thread highlights how the therapy staff - PT and OT - can be the bright spot in a patient's stay. When therapy provides daily sessions and steady progress, families report a dramatic contrast to the earlier frustrations they may have faced. In one narrative, after an initial rough patch in rehabilitation, the patient experienced meaningful improvement once the rehab department was able to engage consistently. The sense from these reviews is that, when therapy is aligned and communicative, patients can achieve real gains and feel motivated by a team that communicates well with them and their families.

Yet alongside these positive experiences are a series of serious concerns. Several accounts describe administration and communication as significant problem areas. One reviewer explicitly notes that while CNAs and nursing staff may deliver excellent care, administration failed to communicate with families, leaving loved ones in the dark during a long rehabilitation stay. There are multiple anecdotes about delayed responses to call buttons - sometimes as long as half an hour - and about minor day-to-day inconveniences that become bigger problems in the context of someone recovering. Families recount situations where essential items were left on the floor for guests or where items entrusted to the facility, such as a wheelchair or a walker, were misplaced or not properly tracked, sometimes for days or weeks. These kinds of logistical gaps contribute to a sense of disorganization that undermines otherwise good clinical care.

Several stories focus on patient safety and comfort concerns. One account describes the use of a hoyer lift that caused the patient to yelp in pain, with additional notes about a dressing and a wound marked with a date. Other families report that a loved one experienced a fall or near-fall when assistance to use the restroom was not readily provided, and one caregiver describes a disturbing scene of a patient ending up sleeping on the bathroom floor because staff did not respond in time. There are mentions of missed or delayed medical attention during certain shifts, particularly in the medical and nursing teams, and some reviewers imply that the hospital bills and coverage issues influenced care decisions or the timeliness of services.

Nutritional and dietary concerns also show up in the reviews. A patient's weight loss during the stay is framed as a negative outcome, and there are comments about being steered toward "losing weight" rather than ensuring adequate nutrition, with some discussion of Ensures and meal choices not aligning with dietary needs. Some reviewers describe communication about menus and dietary restrictions as inadequate, leaving patients hungry or uncomfortable despite being able to eat. There are also anecdotes about lost clothing and other personal items, with some reviewers reporting delays or denials in replacing them, and even a story about a patient being pressured to resolve a financial issue tied to lost or damaged belongings.

The tone of the reviews shifts again in places of high praise and quieter gratitude. A number of residents or family members write to acknowledge teamwork and the compassionate effort of many staff members despite the facility's flaws. One reviewer, after an initial harsh stance, apologizes for earlier feedback and attributes the turnaround to a more honest appreciation of the staff's dedication. Others emphasize that, in their view, the majority of the staff - across management, nursing, physical therapy, occupational therapy, kitchen and housekeeping - are kind, professional, and committed to improving patients' lives. Still others point to specific individuals who stood out for empathy and effectiveness, reinforcing the sense that bright spots exist within the building even amid ongoing challenges.

There are even moments of self-reflection and critique about the institution's culture and processes. Some reviews discuss how the facility responds to outbreaks or public health concerns, noting frustrations about communication and medication management during acute periods. A few comments reference the impact of the facility's age and infrastructure on the patient experience, balancing praise for meticulous cleaning and care with a candid acknowledgment that the building itself may feel dated compared to newer settings. A recurring theme is the need for better coordination between departments and more consistent, proactive communication with families - especially during long rehab stays - so that the care plan stays aligned with patient needs and family expectations.

In sum, Avalon Health & Rehab in Pasco emerges as a place with real strengths in direct patient care and therapy. Families repeatedly point to dedicated CNAs, nurses, and therapists who treat patients with warmth, professionalism, and skill, and they acknowledge the meaningful progress that therapy can drive. At the same time, the reviews collectively call out systemic concerns around administration, timely communication, equipment handling, and safety, along with issues related to nutrition, personal belongings, and consistency of service. The overall impression is one of a facility capable of delivering excellent care in the hands of the right people, but one that also requires ongoing attention to administrative coordination, family communication, and meticulous attention to patient safety and dignity across all shifts and departments.

Features

Housing

  • 108 resident community capacity 108 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tri-Cities (1 miles away) Tri-Cities (1 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour nursing 24-hour nursing24-hour nursing is important for seniors because it provides round-the-clock medical care and support, ensuring their health and safety are consistently monitored and attended to. This level of care can help prevent emergencies, manage chronic conditions, and provide peace of mind for both seniors and their families.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Avalon Health & Rehabilitation Center in Pasco, WA is a well-equipped and comfortable assisted living community. Residents can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, gaming room, small library, and Wi-Fi/high-speed internet. The community also offers convenient services like housekeeping, move-in coordination, transportation arrangement (non-medical), and transportation to doctors' appointments.

Care services provided at Avalon include 24-hour call system, nursing supervision, assistance with daily living activities like bathing and dressing, transfers assistance, medication management, and special dietary restrictions. The center ensures the residents' mental wellness through its mental wellness program and promotes healthy lifestyles through fitness programs and wellness centers.

Residents can indulge in delicious meals served in a restaurant-style dining room with special dietary options available. The community encourages socialization through planned day trips, resident-run activities, scheduled daily activities, and concierge services to cater to their needs.

Located conveniently near various amenities in the area, residents have easy access to cafes, parks for outdoor recreation, pharmacies for medication needs, physicians for medical consultations nearby. Additionally, numerous restaurants offer dining options for residents seeking diversity. Transportation options are also readily available for non-medical purposes as well as transportation to doctors' appointments when needed.

Nearby Places of Interest

Cafes

  • Roasters Coffee (0.3 miles)
  • Sun Willows Golf Club House Willows Cafe (0.5 miles)
  • Dutch Bros Coffee (2.5 miles)
  • Dutch Bros Coffee (3.2 miles)
  • Roasters Coffee (3.4 miles)
  • Mocha Express (3.7 miles)
  • Barracuda Coffee Company (4.5 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Rite Aid (0.5 miles)
  • Sadowski, Thomas J (1.7 miles)
  • Rite Aid (1.7 miles)
  • Walgreens (3 miles)
  • Rite Aid (3.2 miles)
  • Safeway Pharmacy (3.3 miles)

Restaurants

  • Burger King (0.4 miles)
  • KFC (0.4 miles)
  • Trejo's Mexican Cuisine (0.5 miles)
  • Cedars Restaurant & Lounge (2.1 miles)
  • Ice Harbor Brewing Co. (2.1 miles)
  • Burger Ranch (2.2 miles)
  • El Chapala (2.4 miles)

Physicians

  • Lourdes Ear Nose & Throat Associates (0.9 miles)
  • Community Health Center La Clinica Nueva Esperanaza Counseling Center (1.2 miles)
  • Miramar Clinic (1.4 miles)
  • Mid-Columbia Eyecare Center (1.4 miles)
  • Lourdes Pulmonary Services (1.5 miles)
  • Benton-Franklin Health District (2.5 miles)
  • Blue Heron Naturopathic Care (2.8 miles)

Transportation

  • Tri-Cities Airport Baggage Claim (0.9 miles)
  • Tri-Cities Airport (PSC) (0.9 miles)

Hospitals

  • Lourdes Health System (1.5 miles)
  • Kennewick Public Hospital District (2.6 miles)
  • Trios Health (2.6 miles)
  • Trios Health (3.3 miles)
  • Family Birthing Center (3.3 miles)
  • Kennewick General Hospital (3.4 miles)

Parks

  • Desert Dunes Park (1.7 miles)
  • Columbia Park (2.1 miles)
  • Playground of Dreams (2.2 miles)
  • Eastgate Park (3.5 miles)
  • Lawrence Scott Park (4.2 miles)
  • Chiawana Park (4.6 miles)

Places of Worship

  • Kennewick First United Methodist Church (2.7 miles)
  • Kennewick Baptist Church (3 miles)
  • In Step Church (4.2 miles)

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