BrightStar - Chesapeake, VA in Chesapeake, VA

Pros

• BrightStar Care is an absolutely wonderful in-home healthcare company.
• BrightStar Care goes above and beyond to fulfill the healthcare needs of loved ones.
• The BrightStar team - caregivers and office staff - consistently works to reach new quality standards for the health and well-being of loved ones.
• Mae Walters is a trustworthy, patient, loving, and knowledgeable caregiver.
• Mae is a wonderful companion who goes above and beyond to make a house feel like home.
• Jasmine Munford is kind and efficient and ensures clients have everything they want or need.
• Theresa is a caregiver who arrives with a smile and provides genuine companionship.
• The schedulers Andrea, Jamie, and Linda provide excellent care coordination and responsiveness.
• Tashae Barbour is a caring, patient, loving, knowledgeable, and efficient caregiver.
• BrightStar Care has the heart for families and delivers the best quality of care and service.

Cons

• The office manager Jennifer is extremely rude.
• The staff are very rude and inconsiderate.
• Some reviewers warned that BrightStar Care's staff are not their friends.
• The staff start out great but then decline in service over time.
• They would often claim there was nobody available to care for the patient, with no substitute.
• The service was very unreliable, with two Fridays in a row cancelled.
• Some reviewers described caregivers as lazy and unprofessional, with poor service, and urged the firing of a staff member named Maria.

Review

BrightStar Care Chesapeake is best suited for families who want a hands-on, compassionate at-home care option that keeps a loved one living at home while receiving daily support, companionship, and practical help. This community shines for seniors who need assistance with activities of daily living, meal prep, light housekeeping, errands, and transportation, as well as for those who require dementia-friendly engagement or transitional care after a hospital stay. It is especially strong for families seeking overnight safety support, flexible scheduling, and a local partner that can coordinate multiple care tasks in a home setting, so the senior remains comfortable and familiar.

Those considering alternatives should think twice if a hospital-like, facility-based environment is the preferred solution. For residents who require around-the-clock, highly medicalized supervision with zero tolerance for shift gaps, or for families that demand flawless consistency with every caregiver every time, a traditional skilled nursing facility or a highly rigid agency model may be a better fit. A handful of reviews flag concerns about rude office interactions, inconsistent coverage, and occasional delays or cancellations; for households where such friction would destabilize care, exploring other providers or a more structured care setting is prudent.

The standout advantages are concrete and repeatedly reinforced in real-life examples: caregivers who show up on time, listen to family preferences, and weave into the home like trusted helpers rather than hired workers. Names like Mae Walter, Theresa White, and Diane surface as emblematic of what this agency can deliver - patient, detail-oriented care, warm companionship, and a palpable sense that the caregiver becomes part of the family routine. The scheduling and coordination team earns praise for responsiveness, with Andrea, Jamie, and Linda repeatedly described as reliable, personable, and willing to go above and beyond to align shifts, manage substitutions, and keep care on track. The owner's hands-on approach - Dennis stepping in during tough moments or moving staff to ensure coverage - adds a layer of personal accountability that many families value deeply. The breadth of tasks supported - ranging from errands and appointments to overnight supervision and complex daily routines - demonstrates a capacity to scale care as needs evolve, which often offsets the anxiety families feel when a loved one's condition shifts.

Yet the reviews also underscore real, non-trivial risks. A few reports describe rude or unresponsive office interactions, inconsistent caregiver coverage, or even outright reliability issues, including cancellations or schedule changes that can destabilize a vulnerable adult. These instances are not the norm, but they are salient enough to warrant a cautious stance. The most meaningful counterpoint is that when the care team is strong, this agency delivers a profound sense of safety and peace of mind: families repeatedly credit the caregivers' warmth and competence with enabling their loved ones to stay at home longer, with genuine continuity when preferred caregivers are available, and with rapid mobilization during urgent needs.

For families sorting through options, a practical path is essential. Prioritize a clear caregiver-matching process, confirm how back-up coverage works, and establish expectations around substitutions and weekend coverage. Ask for a named local contact, and request a trial period to observe how matching occurs in real time. Verify invoicing practices, costs, and how billing responds to changes in care level. Explore dementia- and oxygen-therapy capabilities if those needs exist, and assess how well the agency coordinates with hospital or facility partners during transitions. Speak with the scheduling team, meet potential caregivers, and request references from families who share similar dynamics.

In the end, BrightStar Chesapeake represents a strong, human-centered home care option with demonstrable strengths in caregiver quality, personal attention, and responsive office support. It is a practical, confident choice for families who value trusted relationships, flexibility, and the reassurance that help is available when needed. The model works best for those who can tolerate the occasional hiccup as part of a broader pattern of kindness, reliability, and hands-on leadership from the agency. If flawless consistency and a completely seamless scheduling record are non-negotiable, consider complementary options or a facility-based plan, but for most families seeking to preserve independence at home with a compassionate, capable team, BrightStar Chesapeake is worth moving forward with - start with a face-to-face meeting, request a caregiver match, and arrange a short trial to confirm the fit.

Located in Chesapeake, Virginia, this area offers a variety of amenities and services that cater to seniors. With several popular restaurants such as Cracker Barrel and Olive Garden nearby, residents can enjoy delicious meals without traveling far from home. Additionally, there are several pharmacies in close proximity for easy access to medications and health supplies. For medical needs, there are multiple physicians' offices and hospitals within a short distance, including Chesapeake General Hospital and Children's Hospital of the King's Daughters. The area also boasts beautiful parks like Chesapeake City Park for leisurely walks or outdoor activities. Public transportation options such as The Tide stations provide convenient ways to explore the surrounding areas. Overall, this neighborhood offers a blend of convenience, healthcare resources, and recreational opportunities for seniors looking to settle down in a welcoming community.

Restaurants

• Eagles Nest Rockin Country Bar (0.2 miles)
• Cracker Barrel (1 miles)
• Chick-Fil-A (1.2 miles)
• Kyoto Japanese Steakhouse & Sushi Bar (1.2 miles)
• Olive Garden (1.2 miles)
• Baker's Crust (1.6 miles)
• Fazoli's (1.6 miles)

Physicians

• Patricia King MD (0.4 miles)
• Center Greenbriar Health and Wellness (1.9 miles)
• Occupational Medical Education and Research Services (2.1 miles)
• Hammer Jeff C Md (2.4 miles)
• Coastal Internal Medicine (2.6 miles)
• The Spine Center At Chesapeake (3 miles)
• Patient First - Indian River (3.1 miles)

Cafes

• Panera Bread (1.2 miles)
• Metro Diner (1.8 miles)
• Starbucks (2.3 miles)
• Starbucks (4 miles)
• Starbucks (4.9 miles)
• Panera Bread (4.9 miles)
• Panera Bread (5.3 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Rite Aid (2 miles)
• Irwin's Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)

Parks

• Chesapeake City Park (3.1 miles)
• The Pagoda & Oriental Garden (5.1 miles)

Hospitals

• Chesapeake General Hospital (3.3 miles)
• Chesapeake Regional Labor & Delivery (3.3 miles)
• Children's Hospital of the King's Daughters (4.1 miles)
• Portsmouth General Hospital (5.1 miles)
• Naval Medical Center Portsmouth (5.2 miles)
• Chkd (5.7 miles)

Transportation

• The Tide-Newtown Road Station (3.5 miles)
• The Tide MacArthur Square Station (4.8 miles)

Places of Worship

• Twine Memorial Holy Temple (5.2 miles)