BrightStar - Chesapeake, VA in Chesapeake, VA

Pros

• BrightStar Care is described as an excellent, family-oriented company to work for.
• The staff at BrightStar Care are wonderful, kind, and caring.
• The owners deeply care about families and will even give their personal time to help, going above and beyond.
• Caregivers are trustworthy, patient, loving, and highly attentive, providing peace of mind.
• BrightStar Care delivers exceptional, personalized in-home healthcare with high standards.
• The scheduling and office teams are responsive, helpful, and go above and beyond to meet needs.
• Clients feel supported, safe, and valued, often describing BrightStar as a joy to work with.
• BrightStar Care consistently demonstrates reliability and professionalism, earning strong recommendations.

Cons

• Jennifer, the office manager, is extremely rude.
• The staff were very rude and inconsiderate.
• These people are not your friends.
• The service proved not reliable at all.
• The agency cancelled two Fridays in a row, showing unreliability.
• Not reliable at all; the reviewer would not use BrightStar again.
• One bad apple can spoil it for everyone.

Review

BrightStar Chesapeake is best suited for families seeking dependable, personalized in-home care that keeps a loved one in familiar surroundings. The model shines for seniors who need help with daily activities, transportation, medication reminders, meal preparation, and meaningful companionship, yet prefer not to leave home. It works well for households that prize continuity, caregivers who learn routines and preferences and an office team that coordinates multiple aides without turning scheduling into a maze. It also fits families arranging short- or longer-term post-hospital support or overnight assistance when the goal is safety and reassurance. In short, this community serves practical, home-centered care needs where independence is kept intact and care is delivered with a human touch.

Those who may want to consider alternatives are families demanding absolute reliability with zero scheduling flexibility or those requiring 24/7 coverage from a single, unwavering caregiver. While BrightStar Chesapeake routinely demonstrates strong caregiver engagement and rapid response, a handful of reviews point to occasional rough front-desk interactions or variability in reliability, including last-minute cancellations. For seniors whose medical needs demand stricter clinical oversight, a more traditional home-health setup with on-site nursing, or a facility-based setting with built-in medical supervision, may deliver steadier, more predictable supervision. If a strict one-caregiver model without turnover is non-negotiable, it’s wise to compare other agencies or contemplate an assisted living community that guarantees uniform staffing and a fixed daily rhythm.

On the plus side, BrightStar Chesapeake wins on heart and professional competence. The caregiver roster is repeatedly praised for warmth, attentiveness, and a genuine willingness to go beyond the call of duty. Families highlight caregivers who arrive early or stay late when needed, tailor care to personal routines, and provide companionship that feels more like family support than episodic service. The office team, consistently highlighted names include Andrea, Jamie, and Linda, shines in arranging shifts, staying responsive, and coordinating back-up coverage when a regular aide isn’t available. Leadership is visible: owners who step in to resolve scheduling hurdles and managers who proactively facilitate care plans, transportation, and transitions to longer-term arrangements. The result is a service that reads as personal, reliable, and deeply compassionate.

Yet the most consistent caution is that no home-care program remains perfectly uniform. Several reviews flag isolated incidents of rude or overworked staff at the front desk, or care coordination that wandered off plan, with caregivers arriving late or needing substitutions. A few families describe moments when a task wasn’t met to expectation, followed by swift corrective action. These notes underscore the importance of proactive planning: insist on a detailed care plan, a stable caregiver team, clear backup coverage, and regular quality checks. The best outcomes emerge when the family and BrightStar establish explicit expectations, document preferred responders, and leverage the scheduler’s familiarity with day-to-day service.

Practical next steps for families are straightforward. Begin with a formal care assessment to establish exact needs and a realistic schedule, then request a preferred primary caregiver or a small, consistent team to maximize continuity. Confirm a robust backup plan for weekends and holidays, and demand concrete timelines on response if a shift is canceled. Seek transparent pricing and a written outline of services, from transportation and errands to medication reminders and documentation. Engage the owner and the scheduling team early to tailor a plan that respects routines and preserves independence. Gather references from other families and, if possible, request a trial period to ensure a good cultural fit and dependable communication.

In the end, BrightStar Chesapeake stands out as a strong option for in-home senior care where compassion, hands-on attention, and flexible coverage are valued. For most families, the blend of caring caregivers, proactive office staff, and leadership that shows up in person translates into meaningful peace of mind. The caveats, outlier concerns about reliability or occasional missteps, reflect the realities of a highly human service model and can be mitigated with clear expectations, meticulous planning, and solid backup arrangements. When those safeguards are in place, BrightStar Chesapeake delivers a practical, empathetic pathway that keeps loved ones safe at home while preserving dignity and independence.

Located in Chesapeake, Virginia, this area offers a variety of amenities and services that cater to seniors. With several popular restaurants such as Cracker Barrel and Olive Garden nearby, residents can enjoy delicious meals without traveling far from home. Additionally, there are several pharmacies in close proximity for easy access to medications and health supplies. For medical needs, there are multiple physicians' offices and hospitals within a short distance, including Chesapeake General Hospital and Children's Hospital of the King's Daughters. The area also boasts beautiful parks like Chesapeake City Park for leisurely walks or outdoor activities. Public transportation options such as The Tide stations provide convenient ways to explore the surrounding areas. Overall, this neighborhood offers a blend of convenience, healthcare resources, and recreational opportunities for seniors looking to settle down in a welcoming community.

Restaurants

• Eagles Nest Rockin Country Bar (0.2 miles)
• Cracker Barrel (1 miles)
• Chick-Fil-A (1.2 miles)
• Kyoto Japanese Steakhouse & Sushi Bar (1.2 miles)
• Olive Garden (1.2 miles)
• Baker's Crust (1.6 miles)
• Fazoli's (1.6 miles)

Physicians

• Patricia King MD (0.4 miles)
• Center Greenbriar Health and Wellness (1.9 miles)
• Occupational Medical Education and Research Services (2.1 miles)
• Hammer Jeff C Md (2.4 miles)
• Coastal Internal Medicine (2.6 miles)
• The Spine Center At Chesapeake (3 miles)
• Patient First - Indian River (3.1 miles)

Cafes

• Panera Bread (1.2 miles)
• Metro Diner (1.8 miles)
• Starbucks (2.3 miles)
• Starbucks (4 miles)
• Starbucks (4.9 miles)
• Panera Bread (4.9 miles)
• Panera Bread (5.3 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Rite Aid (2 miles)
• Irwin's Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)

Parks

• Chesapeake City Park (3.1 miles)
• The Pagoda & Oriental Garden (5.1 miles)

Hospitals

• Chesapeake General Hospital (3.3 miles)
• Chesapeake Regional Labor & Delivery (3.3 miles)
• Children's Hospital of the King's Daughters (4.1 miles)
• Portsmouth General Hospital (5.1 miles)
• Naval Medical Center Portsmouth (5.2 miles)
• Chkd (5.7 miles)

Transportation

• The Tide-Newtown Road Station (3.5 miles)
• The Tide MacArthur Square Station (4.8 miles)

Places of Worship

• Twine Memorial Holy Temple (5.2 miles)