Orchard View Assisted Living & Memory Care
Save1173 South Turf Farm Road, Payson, UT 84651
For more information about senior living options: (844) 490-3973
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Orchard View Assisted Living and Memory Care appears in the stories of many families as a place that genuinely cares for its residents, often going beyond what is expected to create a warm, welcoming, and well-supported environment. Across a range of experiences, the place is described as a comforting home where a mother or father can settle into a spacious, tasteful apartment, enjoy meals prepared with care, and benefit from on-site medical attention. Several reviewers emphasize a strong first impression: professional, friendly staff; a chef who speaks about feeding residents with the same quality and thoughtfulness he would want for his own mother; and an overall atmosphere that feels markedly higher in quality than other facilities in the region.
The caregiving culture at Orchard View is repeatedly portrayed as deeply attentive and proactive. Families note that staff "beg" to help as their loved ones age and encounter new hurdles, and they describe staff members who respond with creativity and genuine concern for residents' feelings and comfort. This sense of hands-on, compassionate care is echoed in stories from the end-of-life stage, where the team's steadiness and presence provided reassurance to both the resident and the family. A hospice nurse who became a linchpin in one family's experience - Kelly - was singled out as "rock, steady, compassionate, knowledgeable, and deeply present" during a difficult period. In moments of grief, the kitchen staff offered meals delivered with warmth and empathy, underscoring a holistic approach to care that encompasses physical needs, emotional support, and spiritual comfort.
The physical environment and day-to-day offerings are consistently praised. Reviewers describe the facility as clean, peaceful, and beautifully maintained, with spaces designed for comfort and safety. The atmosphere is often described as warm, inclusive, and uplifting, supported by a milieu of planned activities that bring joy and engagement to residents. The memory care and assisted living wings are highlighted as well-designed spaces where residents can feel secure and engaged. For families who appreciate meaningful details, specific features stand out: apartments with high ceilings, centralized HVAC systems that maintain a comfortable climate without the noise and disruption of wall-mounted units, and solid-surface countertops in kitchens and bathrooms that elevate the look and feel of the living spaces. The living quarters are repeatedly noted as spacious, with thoughtful touches like private kitchenettes and high-quality flooring. The overall impression is that Orchard View offers not only care but a well-considered, home-like setting.
There is broad satisfaction with the value and quality of the experience for many families. Several reviews emphasize that the staff are wonderful, accommodating, and genuinely devoted to the residents, and that families do not feel nickeled or dimed for services. The care teams' responsiveness, the quality of meals (including the care with which meals are delivered to residents and their families during difficult times), and the sense of security and dignity provided to loved ones contribute to a strong overall assessment. For some families, the facility's dedication to spiritual connection and community support is meaningful; one family highlighted the involvement of an LDS branch that provided ongoing spiritual care and connection during their loved one's stay. All of these elements combine to create a picture of Orchard View as a place where residents can feel valued, safe, and well cared for, in many cases providing comfort beyond basic needs.
Yet, the collection of reviews also includes serious concerns from a subset of families. Some reviewers recount troubling experiences involving administration and financial matters. Phrases such as "We got screwed by the owner" and "Chris the administrator is very dishonest" appear, along with warnings to obtain all agreements in writing. Accounts describe confrontations over prepaid fees, sudden changes, and aggressive communication during bereavement or Medicaid processes. There are also disagreements about how policies are implemented, with some families reporting eviction or pressure related to Medicaid and billing, and even accounts of staff facing stress or conflict with residents' families. A few reviewers mention that some interactions with staff can feel unsatisfactory - either through perceived inattentiveness or through observations that staff were more focused on other tasks than actively assisting residents. One review notes a lack of activities within memory care and a perception that residents sit in the same chair for long periods, with limited TV usage unless controlled via personal devices. These stories paint a more complicated picture, suggesting that while the care team can be outstanding, administrative and financial practices have created deep mistrust for some families.
Taken together, the discourse around Orchard View is mixed but weighted toward a highly favorable view when it comes to day-to-day care, kindness, and the lived experience of residents. The facility is repeatedly described as an exceptional place for loved ones who require help with aging, with many families expressing gratitude for responsive caregivers, the high quality of meals, the care with which end-of-life moments are handled, and the overall sense of a well-kept, safe, and supportive environment. At the same time, there are cautionary notes about the business side of the operation, especially regarding contracts, billing, and communications with administration. Prospective families are encouraged to perform due diligence: secure clear written agreements, ask detailed questions about billing and Medicaid, and seek out firsthand conversations with staff and administrators to understand how concerns are addressed and resolved.
Overall, Orchard View appears to be a place many families would choose again and recommend to others, especially for the compassionate, hands-on care that shines through in daily interactions and in moments of need. For those seeking a home where residents are treated with dignity, kindness, and a spirit of genuine care, the stories suggest Orchard View can be an extraordinary option. For others, the most important step is to consult closely with administration and to gather complete, written clarity on financial and contract matters before making any commitments. In the end, the consistent thread is a belief that loved ones can thrive in a setting where caring people, thoughtful design, and robust services come together to support both residents and their families.
Orchard View Assisted Living & Memory Care in Payson, UT offers a wide range of amenities and care services to enhance the quality of life for its residents. With a focus on personalized care and support, this community provides a comfortable and welcoming environment for seniors.
The amenities at Orchard View include a beauty salon, allowing residents to maintain their personal grooming needs conveniently. The availability of cable or satellite TV ensures entertainment options for residents within the comfort of their own living spaces. Community-operated transportation is provided to help residents access nearby areas and participate in various activities.
For those who enjoy technology, there is a computer center with internet access. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the skilled culinary team. Additionally, there is a fitness room available for exercise and physical wellness.
The fully furnished apartments provide a comfortable living space with private bathrooms and kitchenettes for added convenience. Housekeeping services are also provided to ensure cleanliness and tidiness throughout the community.
Residents can enjoy spending time outdoors in the beautiful garden or taking advantage of the outdoor spaces available. A small library is available for those who enjoy reading, while gaming rooms provide opportunities for social interaction and entertainment.
Orchard View also provides essential care services such as round-the-clock supervision and a 24-hour call system to ensure the safety and well-being of residents at all times. Assistance with daily activities such as bathing, dressing, transfers, and medication management is readily available.
The community facilitates coordination with health care providers and offers specialized memory care programming for those with dementia-related conditions. Special dietary restrictions are accommodated, including diabetes diets. Transportation arrangements are made both for non-medical purposes as well as medical appointments.
Residents have plenty of opportunities to engage in various activities such as fitness programs, resident-run activities, planned day trips, and scheduled daily activities organized by concierge services. Nearby parks offer green spaces to enjoy nature, while pharmacies, physicians, restaurants, places of worship, and hospitals are conveniently located in close proximity to meet residents' needs.
Overall, Orchard View Assisted Living & Memory Care provides a supportive and enriching community where seniors can enjoy personalized care, engaging activities, and a comfortable living environment.
Orchard View Assisted Living & Memory Care is located at 1173 South Turf Farm Road, Payson, UT 84651 in Utah County, Utah
Orchard View Assisted Living & Memory Care on seniors.fyi includes 10 photos including images showing decor, interior, living room, dining, artwork, natural light, landscaping, architecture, and more.
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