Parkway Health Center
Save55 South Professional Way, Payson, UT 84651
For more information about senior living options: (844) 490-3973
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The facility provides good quality care with professional, caring staff, and the CNAs are highly regarded. The staff are kind, respectful, and genuinely care about each resident on a personal basis. It's a great place with excellent care and cleanliness, and it is highly recommended. From office staff to PT, nursing, CNAs, and housekeeping, everyone does everything they can to help residents through difficult times. Brittany and the cooking staff have done a wonderful job, making meals much better. Anthony, a wound care nurse, goes above and beyond with expert and personal care. The facility features outstanding nurses, aides, and physical therapy, with patient, kind, and helpful staff and wonderful food. The facility has great staff, fun activities, and a spacious physical therapy room. Parkway Health Center is amazing, with hardworking staff who go above and beyond to keep patients comfortable and happy.
The reviewer claimed the facility lacks leadership, communication skills, and morals. They alleged that staff document missing items as if the resident had taken them, effectively accusing residents falsely. They stated belongings, including a wheelchair and walker, were boxed up and not returned. They said care plans were not created with input from residents and families, and that records later revealed a facility-written plan. They claimed residents' rights were denied and accusations of wrongdoing were made without proof. They described failures to mobilize and safely transfer a patient after shoulder surgery, calling the care substandard. They described the place as ridiculous, noting residents are not helped to the bathroom, call buttons are ignored for up to 30 minutes, and CNAs are often unavailable or distracted. They stated most staff are insufferable, rude, and careless, unfit for caretaker positions. They reported missing personal items, such as a crocheted Afghan, and later a replacement Afghan also went missing.The reviews paint a picture of a facility where, in many eyes, the staff put a high premium on quality care, professionalism, and personal attention. A common thread throughout the feedback is that the nurses, CNAs, and other caregivers are compassionate, patient, and truly dedicated to each resident. Several reviewers single out the CNA team and the nursing staff as standout, with one person specifically praising the CNAs and another highlighting Gail the nurse for her kindness. Across multiple accounts, people describe staff as respectful, genuinely caring, and willing to go the extra mile to make a resident feel seen as an individual rather than just another patient. In short, the human factor - how staff interact with residents - gets repeated praise and is the backbone of many positive impressions.
Care quality and the practicalities of daily living are also highlighted as strong points. Reviewers mention reliable medication management, well-structured meals, blood sugar monitoring, and even advanced assessments like ultrasound when needed. Physical therapy and other rehabilitative services come up repeatedly as effective and goal-oriented, with several residents noting that their mobility and strength improved under the facility's care. One reviewer specifically called out a wound care nurse, Anthony, who went above and beyond in his duties, underscoring the depth and expertise some staff bring to specialized needs. The combination of attentive nursing care and robust therapy programs sits at the heart of the favorable experiences many residents and families describe.
The environment itself garners positive mentions as well. Cleanliness, a pleasant atmosphere, and well-organized facilities help residents feel comfortable during their stay. Food quality and the dining experience are cited as noteworthy, with some reviewers pointing to improvements in meals and the overall dining service, including accommodations for visiting family when meals were needed. Activities and social opportunities are also valued, with residents noting engaging programs and the chance to connect with others, which contributes to a sense of normalcy and well-being during recovery or rehabilitation.
Family experiences across the board tend to be strong, with many accounts describing families feeling supported and reassured by the care provided. There are several testimonials to the facility helping loved ones regain strength after health setbacks, such as strokes or surgeries, and to the staff's willingness to coordinate with families to ensure needs are met. One review highlights how a husband recovered more effectively after a stroke, praising both the nursing and therapy teams, while another recounts a mother's positive stay following an auto accident, describing good service and meals. In general, families express gratitude for the staff's dedication and for the facility's role in aiding recovery and daily stability.
Not every story is wholly positive, and a few accounts raise serious concerns that deserve attention. One review recounts a troubling experience with a loved one after shoulder surgery, alleging a lack of mobilization, improper transfers, significant pain, and overall substandard care that ultimately led the family to move their relative elsewhere. Another message details repeated missing items from a resident's room, including a crocheted Afghan that had sentimental and financial value, followed by frustration over not finding the item. A third perspective voices concerns about leadership and communication - claiming misdocumentation, denial of rights, and a disconnect between care plans and what residents and families expect or know about their own records. These stories contrast with the overwhelmingly positive feedback and remind readers that there are risks and accountability issues that can impact experiences at the facility.
Amid the mixed feedback, several reviews do celebrate leadership and professional conduct in specific contexts. A reviewer who frequently works in caregiving and quality checks praises Parkway for high professional standards, strong organization, and supportive scheduling practices led by Hyrum, who is described as knowledgeable, hands-on, and committed to ensuring sufficient staffing. This perspective highlights a culture of professionalism where the leadership and on-floor involvement by management and supervisors can make a tangible difference for both residents and frontline staff. Other comments note that administrators have been helpful in practical matters like transferring a loved one into the facility, illustrating that leadership can contribute positively to families navigating transitions.
Taken together, the collection of reviews presents Parkway Health Center as a facility that, for many, delivers high-quality care marked by compassionate staff, effective therapy, and a clean, supportive environment. Residents and families frequently commend the personal attention given by caregivers and the tangible progress patients make in therapy and daily functioning. At the same time, there are credible concerns raised about leadership, communication, and certain incidents of care that did not meet expectations. The overall narrative suggests a facility that is capable and well-regarded by most who experience it, but one that also faces real challenges in consistency, accountability, and safeguarding residents' belongings and rights. For families considering Parkway Health Center, the sentiment is largely positive and lends itself to a careful, case-by-case assessment, with attention to staffing, care planning, and incident reporting as key factors in determining fit and quality of experience.
52 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Parkway Health Center is an assisted living community located in Payson, UT. Our center offers a wide range of amenities to ensure that our residents live a comfortable and fulfilling lifestyle.
For the convenience and enjoyment of our residents, we provide a beauty salon where they can receive hair and beauty services. They can also enjoy their favorite shows and programs with our cable or satellite TV service. Our community operated transportation is available to assist residents with their travel needs around the area.
We have a computer center equipped with high-speed internet access, allowing residents to stay connected with loved ones or pursue their interests online. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled staff. For those who prefer to cook for themselves, we offer kitchenettes in the apartments.
To encourage physical fitness and wellness, Parkway Health Center provides a fitness room where residents can engage in exercise programs tailored to their needs. We also have a gaming room for leisure activities and a small library for residents who enjoy reading.
Our care services are designed to meet the individual needs of our residents. We have a 24-hour call system and supervision to ensure their safety and well-being at all times. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Residents with diabetes receive specialized dietary support from our staff.
Medication management is provided to ensure that residents take their medications as prescribed. We also offer mental wellness programs to support the emotional well-being of our residents.
At Parkway Health Center, we understand that dietary restrictions may exist for some individuals, which is why we cater to special dietary requirements.
Our community organizes various activities to keep our residents engaged and entertained. We offer concierge services, planned day trips, resident-run activities, and scheduled daily activities for socialization and enjoyment.
The location of Parkway Health Center offers convenient access to nearby parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Transportation arrangements can also be made for non-medical needs or for doctor's appointments.
Overall, Parkway Health Center provides a comfortable and supportive environment for seniors in need of assisted living services. Our amenities, care services, dining options, and activities are all designed to enhance the quality of life for our residents.
Parkway Health Center is located at 55 South Professional Way, Payson, UT 84651 in Utah County, Utah
Parkway Health Center on seniors.fyi includes 5 photos including images showing reception, office, lobby, waiting area, interior, healthcare, recreation, outdoor, and more.
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