Senior Helpers - San Antonio, TX

Pros

• The initial meeting with the director in Corpus Christi was an important step in the process.
• There was a commitment made to provide care for the owner's mom, demonstrating an intention to help.
• The owner has successfully managed franchises in both San Antonio and Corpus Christi.
• The organization initially expressed concern about their service approach, indicating a desire to improve.
• The experience started positively, suggesting a potential for good service at the beginning of the relationship.

Cons

• The owner is dishonest and has consistently failed to follow through on promises.
• They demonstrated a lack of professionalism and poor business practices.
• Communication was inadequate, with calls going unanswered after multiple missed commitments.
• Experience with the service was frustrating and disappointing, particularly regarding feeding arrangements for the reviewer’s mother.
• The initial impression turned out to be misleading, revealing a focus solely on profits rather than client care.
• There was an extended delay in staff availability, causing significant inconvenience for the reviewer.

Review

The experience shared revolves around a deeply disappointing and frustrating ordeal with a service provider in the Corpus Christi area. Initially, the individual was hopeful after going through the necessary paperwork and finally meeting with the franchise director. The owner of both franchises—one located in San Antonio and another in Corpus Christi—seemed eager to engage, instilling a sense of optimism about what lay ahead. However, this sense of hope quickly eroded due to a series of unfulfilled promises that ultimately highlighted their lack of professionalism.

At the heart of the issue was a commitment made by the franchise to provide meals for the individual’s mother on five separate occasions. These events were meant to offer support during an evidently difficult time but turned into sources of frustration instead. On each occasion when service was expected, there was no follow-through from the owners; they failed to deliver as promised without any adequate explanation or prior notice. While some initial apologies were made, stating this wasn't how they usually conducted business, it could hardly compensate for their glaring failure to meet such crucial commitments. After all, when providing services for loved ones, particularly vulnerable individuals like an elderly parent, reliability is paramount.

The situation took a turn for the worse after these unsuccessful attempts at service delivery. Following five no-shows and repeated unreturned calls concerning confirmation on whether their contract had been closed out or not, trust dissipated completely. It became evident that honesty and integrity were not values held by this franchise; instead, it seemed that making money took precedence over genuinely caring for clients’ needs and concerns. This realization prompted significant disappointment as well as consideration of state legal options in pursuit of accountability.

Communication—or rather the lack thereof—played a major role in exacerbating frustrations throughout this process. After multiple attempts to reach out for clarification or assistance went unanswered, it became clear that customer support was severely lacking. A certain helplessness ensued as weeks rolled on with no satisfactory resolution: there came a point when it was reported that they could not even find staff willing to respond or help with requests for up to three weeks at one stretch.

Moreover, interactions with staff members revealed further disheartening behavior from ownership; reports indicated instances where rudeness replaced professionalism during critical moments when compassion should have taken precedence. An overall impression painted by these experiences illustrated that while everything appeared promising at first glance—the glossy brochures and friendly introductions—there lay underlying issues within the organization’s operational structure that tainted all aspects of engagement.

Given everything laid bare through these experiences—from broken promises and inadequate communication to unprofessional conduct—the reviewer resolutely stated they would never refer this franchise's services to other families facing similar situations in need of care or assistance. Ultimately, what began as an opportunity filled with potential transformed tragically into an episode marked by disillusionment regarding ethical standards within this organization—a stark reminder underscoring how crucial honesty and reliability truly are in caregiving industries where vulnerable populations require unwavering support.

This area of San Antonio, Texas, offers a range of healthcare options with various physicians, pharmacies, and hospitals nearby. The proximity to Texsan Heart Hospital and Methodist Hospital provides convenient access to medical care. Additionally, there are several dining options including Babe's Old Fashioned Hamburgers and Las Palapas for those looking to enjoy a meal out. The neighborhood also features parks like the Medical Center Volleyball Courts for outdoor recreation. Cinemark San Antonio 16 is close by for entertainment, and there are places of worship such as St Ann's Catholic Church for spiritual support. Overall, this area provides a combination of healthcare services, dining establishments, recreational opportunities, and community resources for seniors considering living in the area.

Physicians

• Yesnocovid (0.1 miles)
• Dilley Allergy & Asthma Specialists (0.9 miles)
• Advanced Pain Relief Institute (1.1 miles)
• Methodist Cardiology Clinic of San Antonio-Transitional Clinic (1.4 miles)
• 2040 Building (1.5 miles)
• San Antonio Preventive & Diagnostic Medicine (1.6 miles)
• Gastroenterology Clinic Of San Antonio (1.7 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.6 miles)
• H-E-B Pharmacy (2.9 miles)

Restaurants

• Babe's Old Fashioned Hamburgers (0.5 miles)
• Chick-Fil-A (0.6 miles)
• Las Palapas (1.1 miles)
• Whataburger (1.2 miles)
• Hawx Burger Bar & Electro Lounge (1.2 miles)
• Charley's Cheesesteaks (1.3 miles)
• Las Palapas - Castle H (2.2 miles)

Hospitals

• Texsan Heart Hospital (0.7 miles)
• Methodist Hospital (1.2 miles)
• University Hospital (1.5 miles)
• University Hospital Sky Tower (1.5 miles)
• St Luke's Baptist Hospital (1.6 miles)
• Audie L Murphy Memorial Veterans Hospital (1.6 miles)
• Audie L. Murphy Memorial VA Hospital (1.7 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (4.6 miles)

Parks

• Medical Center Volleyball Courts (1.4 miles)
• Woodlawn Lake Park (3.6 miles)
• Phil Hardberger Dog Park (4.9 miles)
• Phil Hardberger Park (5 miles)

Theaters

• Cinemark San Antonio 16 (2.1 miles)
• Alamo Drafthouse Park North (3.6 miles)
• Regal Huebner Oaks & RPX (3.8 miles)

Places of Worship

• Primera Iglesia Bautista Mexicana-San Antonio (2.3 miles)
• St George Episcopal School (3.1 miles)
• St Ann's Catholic Church (4.2 miles)
• Temple Beth-El (4.8 miles)

Transportation

• Exit 567/Fredericksburg Rd/E (4 miles)
• Landmark Aviation (5.1 miles)