Mustang Creek Estates-Bldgs. A, C & E in Keller, TX
Save675 Rapp Rd, Keller, TX 76248
For more information about senior living options: (844) 490-3973
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Louis Salerno is an amazing, caring director who is very passionate about his work. April the site nurse was knowledgeable and offered detailed insight during mom's rehab care. The care staff in both houses were incredibly nice. Jasmine has a kind heart and sat with the mother the morning before she passed. Johnathan was highly appreciated for taking such good care of her. The environment at the facility is warm and welcoming. The staff are lovely to residents, and Donna has been supportive to families. Donna Kaufman, the Executive Director, is a hands-on, caring leader who oversees a team that truly cares for residents. The workers and staff go above and beyond, treating residents as family. Mustang Creek Estates is described as a dream home for families and residents, with a homelike atmosphere.
The facility is severely understaffed, leaving caregivers overwhelmed and unable to provide adequate care. Medications are not always given on time, and important checks (like blood pressure) are frequently missed. Rooms and areas are dirty, with urine-stained bedding and infrequent cleaning. Family communication is poor, with many calls and emails going unanswered or ignored. Management is described as financially driven, prioritizing money over residents' welfare. There are reports of neglect and abuse, including residents left unattended and sleeping in soiled conditions. A fatal choking incident is alleged, with accusations that the facility misrepresented what happened.Mustang Creek Estates Keller (Buildings A, C & E) is best suited for families seeking a warm, home-like, intimate setting where staff develop genuine, name-to-face relationships with residents. This campus shines for seniors who want daily companionship, predictable routines, and ongoing, hands-on communication with a leadership team that prioritizes personal connections. It works well for assisted living and even hospice-style care on a compact campus, especially when the medical needs are moderate and families are prepared to take an active, ongoing role in oversight. It is not the right fit for residents who require constant, high-acuity medical attention or complex memory-care supervision, where on-site nursing and heavier clinical staffing are non-negotiable.
Those weighing alternatives should note that this community has drawn both strong praise and serious warnings. Families contemplating placement should be alert to recurring concerns about staffing levels, turnover, and the consistency of care - issues that can translate into medication gaps, delayed assistance, and uneven housekeeping. Several reviews allege neglect or unsafe conditions in some units, and disputes over notice periods or contract terms underscore the risk of financial friction if expectations about care shift. For residents with significant medical complexity, behavioral needs, or a demand for ironclad oversight, facilities with larger clinical teams and clearer escalation protocols may offer greater reassurance.
On the upside, the small-house model and the staff commitment some reviewers spotlight create real, tangible advantages. The environment often feels person-centered, with staff who know residents by name, respond quickly, and tailor activities to individual interests. Family members consistently mention strong, proactive communication from administrators and house staff, plus home-cooked meals and a thriving activity calendar that keeps residents engaged. With new campus leadership under Donna, several families report improvements in responsiveness and practical problem-solving, making the overall tone more dependable for daily life and routine medical coordination.
Despite these strengths, the cons cited across many accounts are hard to ignore. Understaffing and high turnover appear repeatedly, producing gaps in medication administration, assistance with daily needs, and housekeeping tasks. Some families describe rooms left unclean, call bells ignored, and delays in basic services that erode trust. There are also pointed warnings about the contract- and fee-structure - cases where notices were not honored or families felt financially pressured during transitions. A subset of reviews includes grave allegations about safety and dignity, including incidents of neglect or worse, which demands rigorous due diligence and clear, documented assurances before any commitment.
The tension between standout, individualized care and troubling operational reports means Mustang Creek Keller can deliver exceptional experiences for residents who encounter stable staffing, transparent management, and consistent follow-through. When caregivers who have established trust - often in House E and the A?C cluster - are present, families describe secure transitions during hospitalizations and a sense that residents are treated with genuine compassion. The intimate setting is also valued by families who have watched loved ones thrive in a "home within a home" atmosphere. The decision hinges on whether access to reliable, name-by-name attention can be matched with steady staffing and accountable leadership in the specific building chosen.
For a practical next step, prospective families should verify current staffing patterns and the on-site clinical presence for the building under consideration, then press for detailed care plans, incident logs, and a transparent process for addressing concerns. Schedule unannounced visits to observe response times, talk with multiple caregivers, and explore how medications and call bells are managed around the clock. Clarify the contract terms, including notice and refunds, and request references from current families with residents in the same stage of care. If the aim is consistent, intimate, compassionate care in a smaller setting and the campus demonstrates stable staffing and clear governance, Mustang Creek Estates Keller can be an excellent match. If not, explore facilities with stronger clinical staffing and documented safeguards to align with higher medical risk and heightened family peace of mind.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Dallas-Fort Worth International (12 miles away) Dallas Love (23 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Mustang Creek Estates-Bldgs. A, C & E in Keller, TX is an exceptional assisted living community that provides board and care home services. Located in the beautiful city of Keller, our community offers a comfortable and supportive environment for our residents.
At Mustang Creek Estates-Bldgs. A, C & E, we prioritize the well-being and happiness of our residents. Our caring and dedicated staff provide individualized care for each resident, including specialized diabetic care for those who need it. We strive to create a warm and inviting atmosphere where residents can feel safe and at home.
Our community offers a range of amenities to enhance the overall quality of life for our residents. They include devotional services off-site, allowing residents to nurture their spiritual well-being. Additionally, our indoor common areas provide spaces for socializing and engaging with fellow residents, fostering a sense of community.
We understand the importance of maintaining an active and fulfilling lifestyle at Mustang Creek Estates-Bldgs. A, C & E. Therefore, we offer various devotional activities off-site to cater to the diverse interests and preferences of our residents.
In addition to our exceptional care services and amenities, our location provides convenient access to several nearby facilities. Residents can easily visit cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals within close proximity.
Whether you or your loved one requires assistance with daily tasks or simply desires a supportive community environment to thrive in during this stage of life, Mustang Creek Estates-Bldgs. A, C & E is committed to providing compassionate care and enriching experiences in a cozy setting in Keller,TX
This part of Keller, Texas offers a variety of amenities and services in close proximity, making it a convenient and comfortable location for senior living. With multiple pharmacies, restaurants, places of worship, physicians, cafes, parks, hospitals, and even a theater within a few miles radius, residents have easy access to essential goods and services. The presence of well-known chains like CVS Pharmacy, Walgreens, Chick-Fil-A, and Starbucks ensures familiarity and reliability. Additionally, the nearby churches provide spiritual support and community involvement opportunities. The abundance of healthcare options including family medicine centers and specialized clinics like neurology and pediatrics ensures that residents have access to quality medical care. Overall, this area of Keller offers a well-rounded environment for seniors seeking convenience and comfort in their daily lives.
Mustang Creek Estates-Bldgs. A, C & E is located at 675 Rapp Rd, Keller, TX 76248 in Tarrant County, Texas
Mustang Creek Estates-Bldgs. A, C & E on seniors.fyi includes 5 photos including images showing bedroom, outdoor furniture, brick wall, kitchen, stove, oven, decorative plants, building, and more.
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