Mustang Creek Estates-Bldgs. A, C & E

Pros

• The facilities at Mustang Creek Estates initially appeared to be acceptable.
• The resident's multiple sets of clean clothing and sheets were available.
• The resident was able to reach out for help by pressing her call button.
• The administration required a 30-day notice for moving out, indicating a structured process in place.
• The reviewer acknowledges their legal right to have a camera in the room, which can provide evidence if necessary.
• The reviewer encourages others to explore alternative options when considering Mustang Creek Estates.

Cons

• The caregivers were negligent in giving the resident their medications at times.
• There have been stretches of twelve or more hours with no one checking on the resident, despite them pressing their call button.
• Caregivers frequently lose clothes, sheets, and towels, or bring other people's laundry by mistake.
• The promised deep cleaning of the resident's room rarely happens, with only one vacuuming in almost three months of residence.
• Incontinence care is spotty at best, resulting in wet bedding and night clothes that need to be changed and washed.
• The two caregivers on hand for 12-16 residents cannot adequately handle all the tasks required, leading to inadequate care.
• The staff at Mustang Creek Estates display childish passive aggressiveness when basic tasks are requested for the resident.
• Despite repeated discussions with caregivers and administration, there was no improvement in the quality of care provided.
• The presence of a camera recorded repeated negligence on the part of the staff during the resident's stay.
• Mustang Creek Estates in Keller is described as rotten to the core and should be avoided when considering assisted living facilities.

Review

Mustang Creek Estates on Rapp Rd. in Keller, Texas is an assisted living facility that caters to elderly and handicapped individuals. At first glance, the facilities appeared acceptable, but problems soon arose after admitting an aged mother for assisted care in Building E of the complex between July and August 2022.

One major issue was the negligence displayed by the caregivers when it came to administering medications. The reviewer obtained medical administration records, which revealed that the staff regularly failed to provide their mother with essential blood pressure medication and rarely checked her blood pressure. Shockingly, a caregiver even admitted to pretending to understand a reading, displaying a lack of knowledge or concern.

The promise made by Mustang Creek to check in with residents every two hours was also not upheld. There were numerous instances where no one checked on the reviewer's mother for stretches of twelve or more hours, despite her pressing the call button. In one particularly disturbing incident, a caregiver took away her call button during the evening/night shift and only returned it after insistence from the resident. On another occasion, dinner was not served until 8:30 p.m., prompting the reviewer to intervene personally.

The facility's laundry service proved unreliable as well. Despite assurances of weekly and as-needed laundering, dirty laundry often took days before being returned to its rightful owner. Additionally, clothes, sheets, and towels frequently went missing or were mistakenly given to other residents. As a result, the reviewer's mother often lacked clean clothing or sheets for her bed. The staff acknowledged this issue as a recurring problem within Mustang Creek itself.

Cleaning services were another area where Mustang Creek fell short of expectations. The promised weekly deep cleaning never materialized; even basic light cleaning tasks were rarely performed. This lack of cleanliness is especially concerning considering their disregard for sanitary measures. Caregivers would put on gloves for incontinence care but then handle food or touch items in the room without changing them. Soiled items were often thrown onto the carpet, and in almost three months of residence, vacuuming was only done once.

Incontinence care was described as spotty at best, with infrequent checks and changes resulting in wet bedding and clothes that needed to be changed and washed. Soiled items from this care were left in open trash cans for days, creating an unpleasant stench. The reviewer concluded that these problems were systemic due to understaffing and inadequately trained or uncaring caregivers. With just two caregivers responsible for 12-16 residents and multiple tasks such as cooking, cleaning, laundry, incontinence care, and medication distribution, providing adequate care proved impossible.

Despite repeated discussions with caregivers and administration regarding the quality of care, no improvements were made except for passive-aggressive behavior towards the reviewer's requests. Frustrated with the situation, they eventually relocated their mother elsewhere, even though it required paying a penalty for breaking the required 30-day notice.

During their mother's stay at Mustang Creek Estates in Keller, the reviewer took advantage of their legal right to have a camera in the room. This allowed them to document video and audio evidence of repeated negligence by the staff. The issues mentioned above were all personally witnessed by them or recorded on camera.

As a conclusion, anyone considering Mustang Creek Estates in Keller is advised to explore other options. It is clear from this review that there are significant deficiencies within the facility's operations and caregiving practices. The reviewer cautions against choosing Mustang Creek Estates due to these systemic problems that adversely affect the well-being of residents.

This part of Keller, Texas offers a variety of amenities and services in close proximity, making it a convenient and comfortable location for senior living. With multiple pharmacies, restaurants, places of worship, physicians, cafes, parks, hospitals, and even a theater within a few miles radius, residents have easy access to essential goods and services. The presence of well-known chains like CVS Pharmacy, Walgreens, Chick-Fil-A, and Starbucks ensures familiarity and reliability. Additionally, the nearby churches provide spiritual support and community involvement opportunities. The abundance of healthcare options including family medicine centers and specialized clinics like neurology and pediatrics ensures that residents have access to quality medical care. Overall, this area of Keller offers a well-rounded environment for seniors seeking convenience and comfort in their daily lives.

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Keller Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)

Restaurants

• Maria Cuca's Mexican Cuisine (1 miles)
• Horizon 76 American Gr (1.2 miles)
• Sonic Drive-In (1.6 miles)
• Chick-Fil-A (1.6 miles)
• Burger King (1.8 miles)
• Whataburger (1.9 miles)
• McDonald's (2.3 miles)

Places of Worship

• St Elizabeth Ann Seton Catholic Church (1 miles)
• First Baptist Church of Keller (1.8 miles)
• Keller United Methodist Church (2.2 miles)
• Wellspring Church (2.7 miles)
• Gateway Church (2.8 miles)
• Gateway Church North Fort Worth Campus (4 miles)
• Alliance Community Fellowship (5.2 miles)

Physicians

• Keller Family Medical Center (1.5 miles)
• Cornerstone Family & Sports Medicine (1.7 miles)
• North Hills Family Medicine (1.8 miles)
• Kane Hall Barry Neurology: Kane Jerome M MD (2.8 miles)
• Texas Digestive Disease Consultants: Fort Worth - North Beach St (2.9 miles)
• Kathryn Mandal, MD - Continuum Internal Medicine and Pediatrics (2.9 miles)
• Alliance Pediatrics (3.8 miles)

Cafes

• Rosa's Cafe (1.7 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Roots Coffeehouse (5 miles)
• The Market (5.4 miles)
• Starbucks (5.7 miles)
• Starbucks (6.4 miles)

Parks

• Capp Smith Park (3.1 miles)
• Ridgeview Farms Park (5.8 miles)

Hospitals

• Cook Children's Urgent Care Alliance (4.1 miles)
• Texas Health Harris Methodist Hospital Alliance (4.2 miles)
• Methodist Southlake Hospital (6.3 miles)

Theaters

• Cinemark (4.3 miles)