Truewood by Merrill, Keller

Pros

• The staff at Truewood by Merrill, Keller, is incredibly attentive and genuinely cares about the residents and their families.
• Residents enjoy a variety of organized activities, including holiday celebrations, music, games, and exercise classes.
• Many families appreciate the clean environment and friendly atmosphere at Truewood by Merrill.
• Truewood by Merrill offers a smaller, homey feel with individualized care and support for residents.
• The caregivers and other staff members are noted for their professionalism and knowledge in providing care.
• Families have found the pricing to be reasonable for the quality of care provided at Truewood by Merrill.
• The facility's decor during special occasions, such as Christmas, creates a cozy and welcoming environment for residents.
• Legacy at Bear Creek is praised for its family-like atmosphere and attentive staff who prioritize resident well-being.
• Numerous positive remarks highlight the warmth and friendliness of all staff members across various communities mentioned in the reviews.
• The sense of community at both Truewood by Merrill and Legacy makes them recommended choices for families seeking care options for their loved ones.

Cons

• The memory care unit was not as presented, with residents often appearing drugged and seated in front of the TV instead of participating in activities.
• A resident's diamond ring was "misplaced," and the facility's response was dismissive, stating, "Things happen."
• The overall care at LBC has declined significantly over the years, with instances of wrong medication administration and delays in medication distribution.
• Many staff members are minimal in number, leading to inadequate care for residents.
• The management at LBC has become difficult to contact, leading to frustration among families regarding issues raised.

Review

Truewood by Merrill in Keller is a facility that has garnered mixed reviews from families seeking care for their loved ones. Many visitors praise the attentiveness and genuine concern exhibited by the staff, who are described as professional, friendly, and highly knowledgeable. From the front desk to caregiving staff and kitchen personnel, individuals at Truewood seem dedicated to creating a warm environment for residents. A notable aspect highlighted by reviewers is Alan's heartfelt insights during tours, reassuring families about their choice in such a vital decision. Families express feeling welcomed and valued, often describing interactions with staff as pleasant and supportive.

Despite many positive reviews regarding the quality of care and community atmosphere at Truewood by Merrill, some feedback introduces significant concerns, particularly related to memory care services. While several families enjoyed various activities organized for residents—such as music, games, shopping excursions, and fitness classes—others indicated that the memory care unit did not live up to expectations. Descriptions of residents appearing disengaged or overly medicated were common among those visiting the memory care department. Frustrations grew when families confronted insufficient staffing levels at night alongside alarming reports of misplaced personal belongings like jewelry—a deeply upsetting issue for affected families.

The facility’s pricing structure received both praise and criticism. Some expressed satisfaction with recent price adjustments following discussions with management but lamented that additional costs still emerged when hiring "sitters" for round-the-clock assistance due to inadequate night staffing in specialized units. In contrast, other facilities offered more all-inclusive models where residents received adequate attention without hidden charges or supplemental fees for basic needs.

Another noted advantage of Truewood was its home-like feel compared to larger facilities; several reviewers appreciated its smaller community vibe and well-maintained grounds decorated festively during holidays like Christmas. Reviewers commented on how lovely the property looked while also expressing hopes it could undergo further updates or deep cleaning to enhance overall aesthetic appeal. The individual room layout was sometimes criticized for being small in the memory care unit but lauded for promoting an intimate setting conducive to building relationships among residents.

Those who chose not to proceed with selecting Truewood cited concerns over multiple floors being potentially confusing for dementia patients or simply felt other facilities better met their loved one's medical needs. The need for accessibility in navigating a senior living space often weighs heavily on family decisions amidst sourcing suitable environments tailored specifically for individuals dealing with cognitive decline.

Legacy at Bear Creek was another facility referenced positively within this collection of experiences—receiving strong endorsements from users appreciating its friendly atmosphere and affordability despite reported declines in service and quality elsewhere like LBC (Legacy Behavioral Center). Frequent mentions included exceptional staff dedication across various roles—from marketing through nursing—all attributing familial warmth to resident interactions.

Overall, navigating senior living options requires careful consideration of numerous factors: community engagement levels, financial implications tied closely with needed medical services, responsiveness among facilities including management channels addressing grievances shared by families experiencing challenges firsthand within these communities. Families navigating such emotional journeys can only hope they land upon unwavering support tailored uniquely toward ensuring meaningful connections between caregivers known collectively as family—an essential ingredient impacting wellness significantly across every spectrum celebrated within elder care settings today.

Pharmacies

• Walgreens (0.1 miles)
• Keller Pharmacy (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Whataburger (0.1 miles)
• Chick-Fil-A (0.5 miles)
• Sonic Drive-In (1 miles)
• Maria Cuca's Mexican Cuisine (2.3 miles)
• Chick-Fil-A (2.6 miles)
• Horizon 76 American Gr (3 miles)
• Burger King (3.7 miles)

Physicians

• North Hills Family Medicine (0.7 miles)
• Keller Family Medical Center (1 miles)
• Cornerstone Family & Sports Medicine (1.3 miles)
• Alliance Pediatrics (4 miles)
• Kane Hall Barry Neurology: Kane Jerome M MD (4.2 miles)
• Texas Digestive Disease Consultants: Fort Worth - North Beach St (4.4 miles)
• Kathryn Mandal, MD - Continuum Internal Medicine and Pediatrics (4.4 miles)

Places of Worship

• Keller United Methodist Church (0.9 miles)
• First Baptist Church of Keller (1.8 miles)
• St Elizabeth Ann Seton Catholic Church (2.9 miles)
• Gateway Church (3.4 miles)
• Wellspring Church (3.6 miles)
• Gateway Church (5.5 miles)
• Gateway Church North Fort Worth Campus (5.8 miles)

Cafes

• Rosa's Cafe (3.5 miles)
• The Market (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (5.4 miles)
• Roots Coffeehouse (5.8 miles)

Hospitals

• Methodist Southlake Hospital (4.6 miles)
• Cook Children's Urgent Care Alliance (5.1 miles)
• Texas Health Harris Methodist Hospital Alliance (5.2 miles)

Parks

• Capp Smith Park (4.8 miles)
• Bedford Bark Park (7.3 miles)
• Ridgeview Farms Park (7.3 miles)

Theaters

• Cinemark (5.8 miles)