Discovery Village at Southlake Independent Living

Pros

• The staff on the 4th floor provided great care, helping the resident leave much stronger and feeling better after rehab.
• Megan received praise for her helpfulness and ability to assist residents with their needs.
• The rehab staff were exceptional, making residents feel like part of the community through their supportive approach.
• The facility is beautifully decorated and has received positive feedback for its appearance and environment.
• Family members appreciated the caring social worker who was helpful and attentive during their loved one’s stay.
• Many staff members, including individuals like Teon and Dr. Hernandez, were recognized for their exceptional talent in handling various situations effectively.
• Residents felt included in meetings regarding their care, highlighting a strong sense of communication from the staff.

Cons

• A resident was left begging to go to the bathroom, leading to distressing situations.
• There were complaints of inadequate staff response, with residents waiting too long for assistance and pain medication.
• Issues with call lights and cords not functioning resulted in residents being stranded and in significant pain.
• The care provided, especially at night, was described as insufficient and uncaring.
• Residents faced long waits for help with daily needs due to a lack of adequate staffing.
• Management showed unwillingness to address ongoing issues related to staffing and care quality.
• The atmosphere of the facility was described as stuffy and uninviting during tours.
• Residents experienced neglect regarding personal care preferences, such as unwanted use of diapers in non-incontinent individuals.

Review

The reviews about the Memory Care and skilled nursing facilities at Watermere reflect a stark contrast in experiences among families who have entrusted their loved ones to this establishment. While some voices echo profound dissatisfaction and concern over the quality of care provided, other reviews shine a light on positive interactions and effective treatment. The discrepancies between these perspectives paint a complex portrait of life within these healthcare environments.

A considerable number of reviewers criticized the Memory Care area, voicing alarming anecdotes that reveal systemic issues related to staff responsiveness and resident care. One review pointed out an appalling scene where a resident was left begging to use the bathroom until he resorted to crawling out of his wheelchair. Such incidents highlight neglect, raising concerns about whether residents are treated with dignity. Another review detailed a situation wherein an individual suffered an open wound attributed inappropriately to self-harm, suggesting inadequate attention from caretakers regarding both injury prevention and management.

The accounts of inadequate staffing further compounded these fears. Several reviewers disclosed that during nights, the level of care dropped significantly, with staff failing to respond promptly to call signals from patients. One family member recounted how their loved one waited for over five hours before receiving necessary pain medication while facing broken communication systems within the facility, including malfunctioning call buttons in restrooms and common areas. This lack of responsive assistance indicates not only short-staffing but also raises questions about accountability within management for addressing tangible health necessities.

Amidst this sea of criticism are glimmers of appreciation for certain staff members and departments who reportedly offered exceptional care during rehabilitation stays. A glowing account highlighted how therapists assisted individuals recovering from hospital visits, fostering strength and improvement while creating an inviting community atmosphere throughout rehabilitation efforts. Positive remarks were shared about specific caregivers by name, suggesting that while there may be overarching failures, there remain dedicated individuals striving to make a difference within the organization.

However, positive experiences appeared few compared to the volume of negative reviews surrounding long-term care situations—especially those concerning Memory Care. Complaints included insufficient staffing on floors designated for residents needing more comprehensive assistance; relatives voiced frustration regarding their loved ones' unmet needs due largely to operational inefficiencies inside the facility's environment. With critics noting that even basic human requirements such as toileting support took far too long or went entirely unaddressed simply further emphasized patient distress during moments requiring urgent attention.

Additionally, factors unrelated solely to personnel issues came into play as some visitors found fault with physical elements of Watermere’s accommodations themselves; descriptions such as “stuffy” or “dark” characterize tours leading prospective families away from making commitments toward enrollment in memory care services at this location altogether—a significant consideration when unable to make substantial changes while managing patient comfort levels effectively.

The juxtaposition between contrasting experiences calls into question what might lie beneath surface-level appearances regarding operational management at Watermere. Ultimately leaving potential residents—and their families—faced with uncertainty amidst conflicting narratives concerning where compassion meets systematic care practices: As such decisive factors weigh heavily on decisions made by those seeking suitable placements for their aging loved ones navigating dementia or rehabilitative challenges alike within today’s complex healthcare landscape.

This part of Southlake, Texas, offers a convenient and diverse range of amenities that cater to the needs of seniors. With multiple pharmacies, including Walgreens and CVS, located within a short distance, accessing necessary medications is convenient. There are also various dining options such as Whataburger, Chick-Fil-A, and Maria Cuca's Mexican Cuisine for meals out or takeout. In terms of healthcare, there are reputable physicians and hospitals nearby like North Hills Family Medicine and Methodist Southlake Hospital. Additionally, places of worship like Keller United Methodist Church and Gateway Church provide spiritual support for seniors seeking a sense of community. For leisure activities, there are cafes like Starbucks and Roots Coffeehouse to enjoy a cup of coffee with friends, as well as parks such as Capp Smith Park for outdoor relaxation. Overall, this area in Southlake offers a well-rounded environment with essential services for seniors considering senior living options.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• Keller Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Whataburger (1.4 miles)
• Chick-Fil-A (2 miles)
• Chick-Fil-A (2 miles)
• Sonic Drive-In (2.5 miles)
• Maria Cuca's Mexican Cuisine (3.6 miles)
• The Barn at Deloitte University (3.7 miles)
• Moxie's Grill & Bar (3.9 miles)

Physicians

• North Hills Family Medicine (2.1 miles)
• Keller Family Medical Center (2.4 miles)
• Cornerstone Family & Sports Medicine (2.7 miles)
• All-Star Orthopaedics (3.4 miles)
• Lighthouse Family Medicine (3.7 miles)
• Fem Centre (3.8 miles)
• Cook Children's Pediatrics (4.7 miles)

Places of Worship

• Keller United Methodist Church (2.2 miles)
• First Baptist Church of Keller (3.2 miles)
• Gateway Church (3.3 miles)
• Wellspring Church (3.6 miles)
• St Elizabeth Ann Seton Catholic Church (3.9 miles)
• Gateway Church (4.1 miles)
• Gateway Church North Fort Worth Campus (6.9 miles)

Hospitals

• Methodist Southlake Hospital (3.3 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (5.9 miles)
• Cook Children's Urgent Care Alliance (6.6 miles)
• Texas Health Harris Methodist Hospital Alliance (6.7 miles)

Cafes

• The Market (3.6 miles)
• Rosa's Cafe (4.6 miles)
• Starbucks (5.2 miles)
• Roots Coffeehouse (5.5 miles)
• Starbucks (6.3 miles)
• Starbucks (6.7 miles)

Parks

• Capp Smith Park (5.4 miles)
• Bedford Bark Park (6.4 miles)