The Carlyle At Stonebridge Park

Pros

• The rooms at the facility are described as nice and excellent.
• Many reviewers noted that the food served is delicious.
• Some staff members were recognized for being friendly and willing to help.
• One reviewer expressed appreciation for the compassionate care provided over the past two years.
• The facility was praised for its cleanliness and compliance with COVID requirements.
• A specific employee, Mr. Caldwell, received commendation for his helpfulness during the admissions process.
• Another reviewer acknowledged improvements in care and activities at the facility.
• The facility’s appearance is described as attractive by several reviewers.

Cons

• The staff is described as incompetent, rude, and insensitive, with many residents feeling ignored and forgotten.
• There are multiple accounts of medication mishaps and delays, leading to serious health issues for residents.
• Residents have been left in soiled conditions for hours without assistance, highlighting neglect in personal care.
• Families frequently report a lack of communication from the management regarding their loved ones' care and condition.
• Incidents of physical harm, such as falls and bedsores, are noted due to inadequate supervision and support.
• Some reviews mention that staff members appear more focused on their appearance than on responding to call lights or assisting residents.
• Overall dissatisfaction with the quality of care provided at the facility, with families expressing regret about choosing this place for their loved ones.

Review

The Carlyle at Stonebridge Park has garnered a diverse range of reviews from families and residents alike, revealing a stark contrast between the polished facade of the facility and the troubling experiences reported by many. While some patrons laud the cleanliness of the rooms and quality of food, numerous accounts paint a more disturbing picture regarding staff behavior and overall care provided to residents.

One pervasive theme throughout these reviews is dissatisfaction with the staffing situation. Many family members express frustration over what they describe as incompetent personnel who have failed to provide adequate care for their loved ones. Reports indicate that some residents are left unattended for extended periods, often in distressing circumstances. For instance, several reviewers recounted instances where elderly patients were found lying in soiled conditions or crying for help while staff members appeared disengaged or preoccupied with personal grooming. Such neglect can have dire consequences; one reviewer noted an elderly individual experienced a seizure due to incorrect medication administration, underscoring significant concerns about safety and oversight.

Another alarming aspect highlighted in multiple reviews is the apparent management turnover within The Carlyle. Families noted that there had been four different managers in just over a year—a statistic that speaks volumes about internal issues within the establishment. Staff members themselves reportedly acknowledge the facility’s shortcomings, suggesting systemic problems that may extend beyond any individual employee's performance. The inconsistent leadership could lead to fragmented care practices and poor morale among workers, which ultimately impacts patient health outcomes severely.

The disparity between appearance and reality is striking in many accounts. Although several patrons remarked on the facility's clean environment and appealing aesthetic—often citing it as misleading—others expressed sheer horror at witnessing neglect firsthand. One family member described watching their loved one cry out for help from an inaccessible position while staff were drawn away by other tasks or complaints from more vocal families. This pattern of inattentiveness was echoed by those commenting on issues related to meal times, where families often felt obligated to intervene directly to ensure their relatives received nourishment due to inadequate attention from caregivers.

Moreover, personal hygiene standards were frequently cited as alarmingly low across various reviews. In one account, a resident suffering from illness was reportedly denied assistance with basic hygiene needs for days on end—a troubling indictment of patient care protocols at The Carlyle. Other reviewers lamented communication failures when attempting to inquire about their loved one's well-being or medical status; indeed, many experienced difficulty getting timely updates or responsive communication from nursing staff during critical times.

Despite these dismal reports, not every review painted such a grim picture—some praised specific individuals for their compassion and dedication toward patient care—but such positive remarks seemed like isolated incidents against a wider backdrop of systemic failings. Instances where families felt compelled to advocate tirelessly for their loved ones' needs highlight both desperation and anger over perceived institutional unresponsiveness.

In conclusion, while The Carlyle at Stonebridge Park boasts attractive surroundings and has occasional commendable staff members dedicated to quality care, numerous reviews suggest serious deficiencies that raise red flags about overall patient management practices within this skilled nursing facility. Prospective residents and their families are advised to carefully assess these alarming testimonials before making decisions regarding admission into this establishment—what may initially seem like an ideal choice could mask unsettling truths beneath its polished exterior.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.8 miles)
• Keller Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• Whataburger (1.7 miles)
• Chick-Fil-A (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Sonic Drive-In (2.8 miles)
• The Barn at Deloitte University (3.4 miles)
• Moxie's Grill & Bar (3.5 miles)
• The Cheesecake Factory (3.5 miles)

Physicians

• North Hills Family Medicine (2.4 miles)
• Keller Family Medical Center (2.8 miles)
• All-Star Orthopaedics (3 miles)
• Cornerstone Family & Sports Medicine (3 miles)
• Lighthouse Family Medicine (3.6 miles)
• Fem Centre (3.8 miles)
• Texas Digestive Disease Consultants: Southlake (4.6 miles)

Places of Worship

• Keller United Methodist Church (2.4 miles)
• First Baptist Church of Keller (3.6 miles)
• Gateway Church (3.7 miles)
• Gateway Church (3.8 miles)
• Wellspring Church (4.1 miles)
• St Elizabeth Ann Seton Catholic Church (4.4 miles)

Hospitals

• Methodist Southlake Hospital (2.8 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (5.5 miles)
• Cook Children's Urgent Care Alliance (7 miles)
• Texas Health Harris Methodist Hospital Alliance (7 miles)

Cafes

• The Market (3.3 miles)
• Rosa's Cafe (5.1 miles)
• Starbucks (5.4 miles)
• Roots Coffeehouse (5.9 miles)
• Starbucks (6 miles)
• Starbucks (7.2 miles)

Parks

• Capp Smith Park (6 miles)
• Bedford Bark Park (6.5 miles)