Keller Oaks Healthcare Center

Pros

• One reviewer expressed satisfaction with the therapy and therapists at the facility, mentioning that they enjoyed the activities and community atmosphere.
• Another review highlights that Keller Oaks Healthcare Center is nice and clean, with spacious rooms, leading to a positive experience for the resident's family.
• A family member noted good communication from the nurses when addressing concerns about their friend's care, resulting in effective rehabilitation.
• A prospective resident’s family found Keller Oaks well-managed and responsive during their visit, noting its cleanliness and lack of unpleasant odors.
• One reviewer shared that their brother received good care and was able to get great rehab at Keller Oaks before returning home successfully.

Cons

• The facility is understaffed and does not adequately care for its residents, leading to severe neglect such as bedsores.
• Staff members are unresponsive and rude, often taking an excessively long time to attend to residents' needs.
• There have been instances of serious infections going unnoticed until family members pointed them out.
• Personal items frequently go missing, indicating a lack of attention and care for residents' belongings.
• The administration lacks compassion and communication, particularly during critical times such as illness or death of a resident.
• Residents are overmedicated and do not receive appropriate assistance when calling for help.
• Families experience frustration due to poor communication regarding their loved ones' well-being.
• Overall experiences in the facility have led many families to express that they would never return or recommend it to others.

Review

Keller Oaks Healthcare Center has garnered a starkly polarized array of reviews, painting a troubling picture concerning the level of care and compassion provided to its residents. Several families recount harrowing experiences that raise serious concerns about the facility's commitment to resident welfare. Multiple accounts indicate chronic understaffing issues, leading to long wait times for assistance, inadequate attention to patient needs, and consequently, instances of neglect. One reviewer conveyed their dismay at how their sister developed severe bedsores during her stays because she was left unattended for extended periods. Similarly, another account shared a deeply distressing narrative about a husband suffering from a brain injury who was neglected until an infection worsened significantly.

In contrast to these negative experiences, some families reported positive interactions with either the staff or the facility itself. A reviewer noted that their brother received quality care and engaging rehabilitation services at Keller Oaks Healthcare Center. They expressed satisfaction with the cleanliness of the environment and described how helpful staff were in responding to needs promptly. However, this sentiment appeared to be an exception rather than the norm, as many reviews highlighted significant inconsistency in care quality across different patients and families. The positive testimonies lacked depth regarding ongoing personal experiences relating to more critical health needs or rehabilitation progress.

The issue of communication—or lack thereof—between staff and family members emerged as another common theme in negative reviews. Families reported feeling entirely out of touch with their loved ones' conditions due to insufficient updates from healthcare providers. Many expressed frustration over being given misleading information or outright lies regarding their family members' health status. One review recounted a tragic incident involving a grandmother's death where the facility informed unhappy family members that emergency services had declined calls for help—a statement disputed by legal guidelines mandating response protocols by 911.

Moreover, several reviewers lamented incidents of lost personal items as well as poor hygiene practices within resident accommodations upon admission. A mother recovering from surgeries reportedly developed a serious bedsore attributed directly to negligence in her care while residing there; such accounts emphasize fears surrounding not only physical well-being but also emotional support in what should be safe environments for healing and rehabilitation.

The complaints did not end there; numerous families expressed outrage at experiencing disregard for their concerns when they reached out for assistance or clarification on issues affecting their loved ones’ safety and comfort. Instances were cited where individuals felt belittled by staff responses and encountered rudeness instead of empathy when trying to advocate for better treatment options for those unable to do so themselves.

Overall, while there exists some semblance of favorable feedback regarding specific aspects like cleanliness or certain therapists' competence at Keller Oaks Healthcare Center, it is overwhelmingly overshadowed by alarming narratives underscoring potential systemic failures within resident care practices. These scathing criticisms suggest that families should conduct thorough research before considering placing loved ones in this facility—especially those who are vulnerable due either age or health-related conditions—and weigh all available options carefully against documented concerns raised by previous patients' families.

Located in the charming city of Keller, Texas, this particular area offers convenient access to various amenities essential for senior living. With multiple pharmacies such as Walgreens and CVS Pharmacy within a short distance, residents can easily access their prescription medications. Additionally, there are a variety of restaurants nearby including Chick-Fil-A, NAPA Thai Asian Cuisine, and Rosa's Cafe, providing options for dining out or takeout. For spiritual needs, several places of worship like Gateway Church and St Elizabeth Ann Seton Catholic Church are located within a few miles. Medical care is readily available with clinics like North Hills Family Medicine and Cook Children's Pediatrics in close proximity, as well as hospitals such as Methodist Southlake Hospital and Texas Health Harris Methodist Hurst-Euless-Bedford nearby. Residents can also enjoy a peaceful stroll in the neighborhood parks like Capp Smith Park or Bedford Bark Park. Overall, this area in Keller offers a comfortable and convenient setting for senior living.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Keller Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• Whataburger (2.1 miles)
• Chick-Fil-A (2.7 miles)
• NAPA Thai Asian Cuisine (3 miles)
• Sonic Drive-In (3.1 miles)
• Maria Cuca's Mexican Cuisine (3.8 miles)
• Rosa's Cafe (3.8 miles)

Places of Worship

• Gateway Church (2.1 miles)
• Wellspring Church (2.5 miles)
• Keller United Methodist Church (3.1 miles)
• St Elizabeth Ann Seton Catholic Church (3.5 miles)
• First Baptist Church of Keller (3.8 miles)
• Gateway Church (4.5 miles)
• Gateway Church North Fort Worth Campus (6.4 miles)

Physicians

• North Hills Family Medicine (2.9 miles)
• Fem Centre (2.9 miles)
• Lighthouse Family Medicine (3 miles)
• Keller Family Medical Center (3 miles)
• Cook Children's Pediatrics (3.3 miles)
• Cornerstone Family & Sports Medicine (3.4 miles)
• All-Star Orthopaedics (3.7 miles)

Hospitals

• Methodist Southlake Hospital (4 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (5.8 miles)
• Texas Health Harris Methodist Hurst-Euless-Bedford (6.6 miles)

Cafes

• Roots Coffeehouse (4.1 miles)
• Rosa's Cafe (4.1 miles)
• The Market (5 miles)
• Starbucks (6 miles)
• Starbucks (6.1 miles)

Parks

• Capp Smith Park (4.6 miles)
• Bedford Bark Park (5.1 miles)