Heritage House At Keller Rehab & Nursing
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1150 Whitley Road, Keller, TX 76248
For more information about senior living options: (844) 490-3973
Dolly Johnson is consistently described as an extraordinary, caring, and compassionate CNA who goes above and beyond for residents. Families describe Dolly as a blessing, an angel, and a guardian to their loved ones. Heritage House staff are repeatedly praised for being kind, friendly, attentive, and dedicated to resident well-being. The rehabilitation and physical therapy teams are credited with helping residents recover with dignity and confidence. Heritage House is portrayed as clean, welcoming, and home-like, with many activities and amenities for residents. Dolly is noted for making residents and their families feel safe, supported, and well cared for. Many reviewers recommend Heritage House for rehab and long-term care based on the staff's dedication and positive experiences.
The reviewer described neglect as "sad and everywhere," a third-person critique of the facility's care. A resident "passed in the dirty, love-less, no attention giving facility," highlighting third-person neglect. Patti the receptionist is described as rude, dismissive, and unable to answer basic questions. The arrival room was dirty and hadn't been swept or cleaned. The facility is labeled a "horrible place" that is understaffed and serves meals that are often cold. Promised daily updates were not provided, undermining trust in the admissions process. The nursing staff are described as not qualified to care for dementia patients. Dr. Asha Abraham is described as incompetent and negligent, with zero integrity. After a loved one dies, the facility charges for the next day, criticized as lacking compassion. The rooms smell of urine, indicating poor sanitation and odor control. Call times can be extremely long, sometimes up to two hours, due to under-staffing. The overall admission experience is depicted as unprofessional and unhelpful, with rude treatment from staff. The reviewer calls Heritage House "a place to die only" in a strongly negative assessment.Heritage House at Keller Rehab & Nursing is best suited for adults emerging from a hospital stay who need skilled rehab and a nurturing, home-like environment. It shines for stroke and post-surgical rehab, where families want aggressive physical therapy, attentive daily nursing, and a sense of community. The facility offers private rooms, a steady calendar of activities, and a culture that frequently reads as a close-knit village rather than a sterile institution. Across reviews, one caregiver stands out: Dolly Johnson, whose compassion and responsiveness consistently ease transitions and boost confidence in recovery. The rehab and therapy teams coordinate well, and visitors commonly report residents are fed, engaged, and cared for with warmth. The option to bring visiting pets is a welcome morale booster during recovery.
That strength is tempered by caveats, especially for families evaluating long-term care or more complex needs. Staffing consistency is uneven, with many caregivers praised for genuine care and a subset described as slow to respond, particularly at night. Admissions and front-desk communications can be erratic, and a few reviewers fault leadership or physician coverage. A handful of accounts mention odors, cleanliness lapses, or maintenance issues in some rooms. For residents requiring extensive wound care, advanced memory support, or hospice-level oversight, these mixed experiences argue for looking at comparable facilities and confirming staffing patterns before committing.
Yet the rehab engine is a clear strength. Therapists and nurses drive a thorough, twice-daily rehab rhythm that translates into real gains for many residents. Dolly Johnson is repeatedly described as an anchor - calm, proactive, and deeply devoted to her patients. The PT/OT teams, along with nurses and aides like Emma Moss, Tierra Robinson, and Pam, earn strong praise for practical, compassionate care. The private rooms, homey common areas, and an activity calendar - including church services and social events - support dignity and engagement, which often speeds recovery. The overall culture of care appears to be built on consistent attention from a core group of clinicians who know residents by name and history.
However, concerns persist. Several reviews point to delays in help after pressing the call button or uneven attention across shifts, suggesting staffing pressures at peak times. There are scattered reports of unfavorable interactions with some staff and mixed experiences with admissions or management. A few residents describe room odors or cleanliness issues, and one review cites serious concerns about wound care and medical oversight. The most alarming notes center on safety gaps at night and questions about doctor-level accountability. For families, these factors mean due diligence is essential: verify response times, care plans, and escalation processes before settling in.
Despite these caveats, the favorable elements often outweigh them for rehab-focused residents. A structured therapy plan, solid nursing oversight, and a reputation for perseverance translate into meaningful functional improvements and safer returns home. The Dolly factor - an exceptionally dedicated CNA - repeats across many stories as the difference-maker, with other staff members like Faith, Tracy, and Edward Mina contributing to steadier progress. The private rooms and ability to tailor meals contribute to comfort and autonomy during recovery. When teams communicate well and discharge planning is proactive, Heritage House Keller can deliver a recovery trajectory that feels personal and supportive rather than clinical.
Decision-makers should enter with a clear plan. For short-term rehab after hospitalization, especially when a reliable caregiving partner is available on the floor, Heritage House Keller offers a compelling blend of therapy intensity and compassionate care. For long-term needs, dementia care, or high-risk medical conditions, explore alternatives with steadier staffing patterns and consistently proactive leadership. Schedule in-depth tours, request to meet the lead nurse and the primary CNA assigned, and observe how meals, meds, and assistance are handled during a busy shift. If Dolly is on duty, expect many of the positives to surface; if not, use a measured, informed approach to decide whether to stay or look elsewhere.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (13 miles away) Dallas Love (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage House At Keller Rehab & Nursing in Keller, TX is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community boasts a beauty salon, allowing residents to conveniently get their hair done without having to leave the premises. Cable or satellite TV is provided for entertainment and relaxation. Community-operated transportation is available for residents, making it easy for them to run errands or go on outings. A computer center is accessible for those who want to stay connected with loved ones or engage in online activities.
Residents can enjoy meals in a spacious dining room, where restaurant-style dining is offered. Special dietary restrictions are also accommodated. For fitness enthusiasts, there is a fitness room equipped with various exercise equipment. In addition, the community provides move-in coordination services to assist new residents in settling comfortably into their new living environment. Outdoor spaces and gardens offer opportunities for fresh air and relaxation.
Housekeeping services ensure that the living spaces remain clean and organized. Each resident has their own private bathroom for added convenience and privacy. A small library provides reading materials for those who enjoy literature.
Transportation arrangements are not limited to medical purposes; non-medical transportation can also be arranged as needed. The community's wellness center offers support to residents by providing access to resources that promote overall well-being.
Wi-Fi/high-speed internet access is available throughout the community, enabling residents to connect with friends and family online or browse the web at any time.
The care services provided at Heritage House include 24-hour call systems and supervision, ensuring that assistance is readily available when needed. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to help residents stay on track with their medical regimen.
A mental wellness program is implemented to address any emotional or psychological needs of residents. Special dietary restrictions are accommodated to ensure that each resident's unique dietary needs are met.
In terms of nearby amenities, there are three cafes, one park, 20 pharmacies, eight physicians, 22 restaurants, seven places of worship, one theater, and two hospitals in the vicinity. This ensures that residents have easy access to various services and recreational activities in the surrounding area.
Overall, Heritage House At Keller Rehab & Nursing provides a comfortable and supportive environment for assisted living residents, with a range of amenities and care services to enhance their overall well-being.
Heritage House At Keller Rehab & Nursing is located at 1150 Whitley Road, Keller, TX 76248 in Tarrant County, Texas
Heritage House At Keller Rehab & Nursing on seniors.fyi includes 9 photos including images showing building, landscaping, living room, fireplace, interior, exercise equipment, healthcare, kitchen, and more.
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