Heritage House At Keller Rehab & Nursing

Pros

• Avery, the speech therapist, was very effective in working with patients and understanding their needs as they declined physically.
• Dolly's nurturing nature provided reassurance and excellent care for residents, making family members feel at ease about their loved ones' well-being.
• Many residents appreciated the attentive nurses and CNAs who worked hard despite being understaffed, showing genuine care for the patients.
• The facility offers a variety of activities, including bingo and entertainment, which residents enjoy and keep them engaged.
• The food served at Heritage House has improved significantly, with many residents reporting it to be home-style and enjoyable.
• The facility is clean and well-maintained, with pleasant surroundings that create a welcoming atmosphere for both residents and visitors.
• Numerous reviews highlight the compassion and respect shown by staff towards verbally abusive patients, demonstrating their commitment to quality care.
• Residents have noted that they appreciate the communication from staff when questions arise regarding their care or needs.
• Some families found the business manager helpful in navigating paperwork and processes related to patient care.
• Newer facilities have been praised for their modern amenities and extensive resources available to support resident needs effectively.

Cons

• The rooms are not as nice as the photos online, and the halls smell of urine.
• The visitor chairs in the rooms are damp and give off an unpleasant smell.
• Staff members are often rude and unhelpful, taking long periods to respond to calls.
• Some caregivers seem uninterested in providing proper care for patients.
• There is a serious issue with staffing levels, resulting in delayed responses to patient needs.
• Food quality is consistently described as poor and unappetizing.
• One reviewer had a negative experience with a particular doctor, describing her as negligent and incompetent.
• Despite having some excellent caregivers, there are also staff members who do not meet the expected standards of care.
• Families reported being charged for additional days after their loved ones had passed away, despite the lack of clear policy regarding this practice.
• Patients have experienced pain and inadequate medication management during their stay at the facility.

Review

Heritage House of Keller & Rehabilitation Center has received a mixed bag of reviews from residents and their families, with sentiments ranging from praise for specific staff members to strong frustration regarding the overall quality of care. Many reviewers have highlighted both the strengths and weaknesses of this facility, painting a complex picture of what one can expect for loved ones placed in their care.

One recurring theme is the variable quality of care among staff members. Several family members expressed satisfaction with specific caregivers like Dolly and Avery, who are described as compassionate and attentive to the needs of patients. Dolly, in particular, has been singled out for her nurturing nature, ensuring that residents have access to essential items like water and phones. Similarly, Avery's work as a speech therapist has made a notable positive impact on one resident’s declining health. In contrast, other staff members appear less engaged, with complaints about long response times to calls—sometimes taking up to two hours—or instances where caregivers seemed disinterested or unhelpful.

The physical environment also garnered mixed reviews. Some rooms were noted as being well-kept and clean during tours; however, experiences varied significantly once residents moved in. Reports about unpleasant odors originating from the halls were common, leading some reviewers to describe a lingering smell of urine that detracted from their overall experience. Issues related to cleanliness appeared inconsistent; while some found the surroundings pleasant upon initial visits or during inspections when staffing levels were adequate, others lamented unkempt areas when staffing dropped post-inspection.

Food service at Heritage House received varied feedback as well. Some residents enjoyed the meals provided—finding them tasty and satisfying—while others described them as bland or lacking variety. One reviewer specifically mentioned that food quality seemed to fluctuate based on the time spent at the facility—improving following feedback efforts but degrading when oversight waned. The facility’s management was praised by some for being responsive and aware of dietary needs through surveys distributed among residents.

Additionally, multiple reviewers criticized administrative practices at Heritage House concerning billing policies post-resident deaths and perceived incompetence within medical staff. Specific grievances were raised about Dr. Asha Abraham’s handling of patient care; one family member went so far as to label her “Doctor Death” due to alleged negligence that led to serious concerns about her mother’s well-being while under Dr. Abraham's care.

Despite these complaints regarding medical competency and management issues, there are individuals who believe that Heritage House could potentially suit short-term stays better than long-term placements or hospice care needs. Some families reported positive interactions with various office personnel—including business managers—and appreciated organized activities available for residents such as bingo games and church services aimed at maintaining engagement among those living in the facility.

Overall, opinions on Heritage House remain polarized—whereas certain staff members shine amidst commendable individual efforts—the systemic issues surrounding staffing levels and administrative policies resonate deeply with many reviewers' negative experiences. Families seeking a placement for relatives would do well to weigh these factors carefully before making an informed decision about whether this rehabilitation center aligns with their expectations for quality eldercare.

Restaurants

• Maria Cuca's Mexican Cuisine (0.3 miles)
• Horizon 76 American Gr (1 miles)
• Sonic Drive-In (1.6 miles)
• Burger King (1.7 miles)
• Chick-Fil-A (1.9 miles)
• McDonald's (1.9 miles)
• Whataburger (2.4 miles)

Places of Worship

• St Elizabeth Ann Seton Catholic Church (1.2 miles)
• First Baptist Church of Keller (1.5 miles)
• Keller United Methodist Church (2.3 miles)
• Wellspring Church (3.4 miles)
• Gateway Church (3.5 miles)
• Gateway Church North Fort Worth Campus (3.6 miles)
• Alliance Community Fellowship (4.4 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Keller Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)

Cafes

• Rosa's Cafe (1.6 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (5.3 miles)
• The Market (5.5 miles)
• Roots Coffeehouse (5.6 miles)
• Starbucks (5.9 miles)

Physicians

• Keller Family Medical Center (1.6 miles)
• Cornerstone Family & Sports Medicine (1.6 miles)
• North Hills Family Medicine (2 miles)
• Kane Hall Barry Neurology: Kane Jerome M MD (2.1 miles)
• Texas Digestive Disease Consultants: Fort Worth - North Beach St (2.2 miles)
• Kathryn Mandal, MD - Continuum Internal Medicine and Pediatrics (2.2 miles)
• Alliance Pediatrics (3.2 miles)

Parks

• Capp Smith Park (3.2 miles)
• Ridgeview Farms Park (5.1 miles)

Hospitals

• Cook Children's Urgent Care Alliance (3.3 miles)
• Texas Health Harris Methodist Hospital Alliance (3.5 miles)
• Methodist Southlake Hospital (6.9 miles)

Theaters

• Cinemark (3.6 miles)