9355 North Loop, El Paso, TX 79907
For more information about senior living options: (844) 490-3973
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Monte Vista has a great location, well-trained staff, incredible food, and a variety of programs for residents. It is regarded as an exceptional value in El Paso and perhaps the entire Southwest. Residents thrive at Monte Vista, enjoying well-sized rooms, beautiful city views, and plenty of activities. The staff are amazing - caring, patient, helpful, and consistently responsive. The dining program offers delicious meals with a varied daily menu and flexible options. The Monte Vista property is beautiful, well maintained, and feels warm and inviting. There are abundant social opportunities and events that keep residents engaged and connected. Families experience peace of mind knowing their loved ones are safe, happy, and well cared for. Monte Vista is praised for its professionalism, dedication, and compassionate care across staff, residents, and families.
They describe Monte Vista as "the most horrible place ever," recounting neglectful care (a father not bathed or diaper changed), a very late driver, and a strong urge not to recommend it. They say the rehabilitation and nursing staff were largely unhelpful, with many staff texting on their cellphones, poor care, and rude administration, indicating they would never use the facility again. They warn others not to send loved ones there, citing multiple falls, being left in feces for hours, and poor communication from staff. They report theft of personal items (such as a bathrobe) and a lack of cameras, with staff allegedly indifferent when concerns were raised. They claim a resident died there during therapy and label the place as horrible. They describe the staff as incompetent and advise not to go to Monte Vista Rehab in El Paso. They criticize meal portions and weight loss among residents, noting price increases and a decline in quality despite the facility's beauty.MonteVista at Coronado in El Paso is best suited for seniors who want a lively, socially active campus with excellent dining, a broad slate of activities, and dependable on-site health services - including rehabilitation and memory-care options as needs evolve. The community works well for independent living residents who anticipate or value easy access to therapy and skilled care without leaving campus. Families seeking a comprehensive continuum - apartment living paired with ready-made pathways to rehab or memory care - will find the strongest appeal here. Those with constrained finances or a heightened concern about security and care consistency should consider alternatives and probe deeply before committing.
Pros run wide and deep at MonteVista. The dining program earns frequent, almost universal praise for variety, quality, and flavor, with multiple residents noting chef-driven menus that balance favorites with daily innovations. The setting is consistently described as beautiful, well kept, and welcoming, with views that invite residents to linger in common areas and outdoor spaces. Staff across departments are repeatedly praised for warmth, responsiveness, and a genuine commitment to residents - an attribute families notice quickly during care planning, move-ins, and daily visits. On the therapeutic side, the on-site AgeAbility therapy team is highlighted as a major strength, offering coordinated OT/PT services that help residents regain or maintain independence within familiar surroundings. Transportation for activities and appointments is dependable, enabling participation in off-site outings without added stress.
However, the experience is not uniform, and several critical concerns surface in a notable portion of reviews. A few families report neglectful behavior and breakdowns in basic caregiving within the rehab or nursing units, including delays in care, inadequate attention during transitions, and, in one or two cases, troubling disengagement from staff during vulnerable moments. Instances of stolen items and perceived lapses in security have also appeared, accompanied by complaints about communication gaps and unreturned calls. These experiences - while not representative of every resident's outcome - are meaningful red flags that require careful scrutiny during tours and conversations with leadership. The pattern across several negative accounts suggests that care quality can vary by shift, unit, or department, and that not all staff experiences align with the community's otherwise strong reputation.
Those who can offset the cons are precisely the families most likely to benefit from MonteVista's strengths. When staff turnover and isolated safety concerns are not justified by the observed risks, the combination of top-tier dining, abundant activities, and the in-house rehabilitation pathway can deliver meaningful quality-of-life gains and accelerated recovery trajectories. The campus environment itself - well maintained, with a strong sense of community and staff who know residents by name - creates a supportive backdrop for aging in place. The presence of a memory-care option on-site (The Vista) adds a critical safeguard for families facing cognitive decline, offering specialized programming in a familiar setting rather than a move to a different facility later. In such cases, the overall value remains compelling - provided leadership accountability is visible and ongoing.
Visit strategy matters. Prospective residents should tour multiple times, meet frontline caregivers and therapists, and ask for detailed staff-to-resident ratios by shift. Request recent incident reports and a tour of the security controls, including how lost items are handled and what formal processes exist for complaint resolution. Sample menus and opportunities to speak with dining staff will reveal whether the culinary program remains a living advantage or has begun to wane. Inquire about pricing structures, what is included in the base rate, what incurs extra charges, and how promised increases are communicated and implemented. Finally, clarify the transition plan should higher care levels be needed - how the community coordinates with external providers and how residents move between independent living, assisted living, and memory care on campus.
Overall, MonteVista at Coronado is a compelling choice for El Paso families who prize vibrant social living, excellent dining, and the reassurance of in-house rehab and memory-care options. The strongest reviewers consistently highlight a culture of care, with staff who bring both clinical competence and heartfelt attention to residents' lives. That combination is why many families return with confidence for multiple loved ones and why long-time staff credibility stands out. Yet the reality captured in a subset of reviews cannot be ignored: care gaps, security concerns, and communication breakdowns do occur. For families willing to perform due diligence, demand transparency, and monitor performance, MonteVista remains among the most capable, value-forward campuses in the market. If memory care needs are imminent or if a highly supervised rehab track is a priority, The Vista on the same campus provides an especially attractive alternative within the same trusted community.
13 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
El Paso International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Forest Assisted Living in El Paso, TX is a cozy and inviting board and care home that provides exceptional care and support for seniors. With a range of amenities and services, residents can enjoy comfortable living while receiving the assistance they need.
Residents can relax and socialize in the welcoming dining room or take advantage of the fully furnished accommodations that make it easy to settle in. The beautifully maintained garden offers a tranquil outdoor space where residents can enjoy fresh air and nature.
Housekeeping services ensure that residents can focus on enjoying their time at The Forest without worrying about chores or maintenance. Move-in coordination offers a seamless transition for new residents, making it stress-free to join the community.
For convenience, telephone and Wi-Fi/high-speed internet are available throughout the community, keeping residents connected with loved ones near and far.
The caring staff at The Forest Assisted Living is dedicated to helping residents with their daily needs. Assistance with activities of daily living, bathing, dressing, and transfers is provided by trained professionals who prioritize resident comfort and safety.
Residents can count on coordination with health care providers to ensure continuity of care. Medication management ensures that medications are taken correctly and on time. Special dietary restrictions are accommodated, including diabetes diets, ensuring that each resident's nutritional needs are met.
Transportation arrangements for medical appointments are made for residents who require it. Whether it's routine check-ups or specialized treatments, transportation services help get residents where they need to go comfortably and safely.
Delicious meals are served with special attention to any dietary restrictions or preferences that residents may have. The dining experience at The Forest Assisted Living is designed to be enjoyable, nutritious, and tailored to individual needs.
Engaging daily activities are scheduled to keep residents active and socialize within the community. Whether it's group exercise classes, games, arts and crafts sessions, or outings to nearby attractions like cafes, parks, pharmacies, restaurants, physicians' offices, or hospitals, there is always something for residents to enjoy.
In summary, The Forest Assisted Living in El Paso, TX offers a warm and supportive environment for seniors. With comprehensive care services, comfortable accommodations, and a range of amenities, residents can live a fulfilling and enriching lifestyle while receiving the assistance they need.
The Forest Assisted Living is located at 9355 North Loop, El Paso, TX 79907 in El Paso County, Texas
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