Pebble Creek Nursing Center

Pros

• The CNAs and nurses at Pebble Creek Nursing Center are tops and provide excellent care.
• The cleaning staff at Pebble Creek Nursing Center is also excellent.
• The staff at Pebble Creek Nursing Center were able to make the resident's mother-in-law as comfortable as possible when she moved in.
• Lourdes at Pebble Creek Nursing Center was helpful in getting the resident's brother-in-law admitted and provided great care until his passing.
• The staff at Pebble Creek Nursing Center treat the resident's husband with kindness and attentiveness, providing him with everything he needs.
• The rooms at Pebble Creek Nursing Center are clean and well-maintained.
• The resident is highly satisfied and happy with the care provided by Pebble Creek Nursing Center.

Cons

• The staff at the facility made a HIPAA violation by calling at 4 in the morning with incorrect patient information.
• The communication and response time from the facility is poor, as it takes multiple calls to reach someone and there is no one in charge on weekends.
• The administrator shows no concern for the concerns of patients' family members.
• Good employees at the facility are not respected by management.
• There is a shortage of personnel which hinders the quality of care provided to patients.
• The administrator lacks empathy and does not prioritize patient or family concerns.
• The facility did not provide proper care for a fall incident, as they did not give anything for facial injuries.
• There are issues with cleanliness in certain sections of the facility.
• Some patients do not feel at home or comfortable due to lack of personalization or missing their pets.
• Despite being attentive to some patients, there may be areas where attention is lacking, such as shortages and communication gaps.

Review

Pebble Creek Nursing Center has received mixed reviews from individuals who have had experience with the facility. While some aspects of their care have been praised, there are also concerns surrounding the lack of personnel and issues in communication.

One reviewer recounts an incident where they received a phone call at 4 in the morning, informing them about an incident involving their aunt. However, it turned out that the information provided was incorrect and this mistake was seen as a violation of HIPAA regulations. On another occasion, when the reviewer contacted the facility to inquire about their aunt's well-being, they were informed of a fall that morning which had not been previously reported. These incidents raise questions about the organization's attention to detail and their ability to effectively communicate with family members.

The shortage of personnel seems to be a recurring issue mentioned by multiple reviewers. While CNAs, nurses, and cleaning staff were commended for their dedication and quality of work, it appears that there is simply not enough staff to provide adequate care. This shortage is affecting the overall quality of care provided to patients within the facility.

Efforts to address these concerns seem to have been met with little success. Reviewers mention difficulties in reaching someone in charge during weekends or finding someone who would address their concerns regarding their loved ones' care. The lack of responsiveness from management gives the impression that patient and family member concerns are not being taken seriously.

Despite these criticisms, there are positive aspects mentioned in some reviews. One reviewer notes that different sections within Pebble Creek cater specifically to certain types of patients such as those requiring hospice or Alzheimer's care. The staff also appeared attentive and caring towards all patients. Another reviewer acknowledges that when their mother-in-law moved into the facility, her needs were promptly attended to and efforts were made to make her as comfortable as possible.

Overall, opinions regarding Pebble Creek Nursing Center are varied. While some individuals appreciate the level of care provided for their loved ones, others express concerns about communication issues, staff shortages, and the lack of responsiveness from management. These reviews highlight the need for improvement in certain areas to ensure that patients receive the quality care they deserve.

Hospitals

• Foundation Surgical Hospital Of El Paso (0.7 miles)
• East El Paso Surgical Center (3.1 miles)
• The Hospitals of Providence East Campus (3.8 miles)
• Hospital Angeles (5.8 miles)
• Hospital Infantil de Especialidades (6.2 miles)
• Médica Sur (7.4 miles)
• El Paso Children's Hospital (8 miles)

Restaurants

• Wing Daddy's (1.1 miles)
• Pei Wei Asian Diner (1.4 miles)
• Whataburger (1.8 miles)
• Carlos and Mickey's (2 miles)
• Alejandro's Tortilla Factory & Bakery (3.9 miles)
• Andale Mexican Restaurant & Cantina (4 miles)
• Twin Peaks (4.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)

Physicians

• Eastside Women's Healthcare Center (1.8 miles)
• El Paso Orthopaedic Surgery Group (3 miles)
• Farmacia de LOURDES Paseo de Aragon (5 miles)
• Rascon Ortiz Pablo Dr (5.8 miles)
• Acosta Medina Luz del Carmen Dra (8.5 miles)

Parks

• Dick Shinaut Park (2.1 miles)
• Rancho del Sol Park (2.5 miles)
• Burning Mesquite Park (2.8 miles)
• Thomas Manor Park (4.4 miles)
• Ascarate Park (5.9 miles)
• Parque Rincones de San Marcos (6.9 miles)

Places of Worship

• Parroquia de Todos los Santos (5.6 miles)
• Iglesia de San Judas Tadeo (6.5 miles)

Cafes

• Dolce Vita Mexico (5.6 miles)
• Starbucks (5.7 miles)
• Caffenio (5.8 miles)
• Starbucks (7.1 miles)
• Starbucks (7.4 miles)
• El Puente (7.5 miles)
• Maviri Mariscos (7.7 miles)

Transportation

• El Paso International Airport (ELP) (6.7 miles)
• Hertz Rent A Car (6.7 miles)
• TSA Security Check Point (6.7 miles)

Theaters

• Cinépolis (7.6 miles)
• Cinépolis (7.6 miles)
• Cinemark (7.8 miles)