Vista Hills Health Care Center in El Paso, TX
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1599 Lomaland Drive, El Paso, TX 79935
For more information about senior living options: (844) 490-3973
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Staff are really friendly and amazing; they take really good care of the patients. Helpful staff and a clean facility. The staff here is awesome, very polite, and provides excellent customer service. Wonderful staff and a wonderful administrator. The Director of Nursing is truly outstanding - compassionate, knowledgeable, and going above and beyond. The administrator is highly professional, approachable, and always willing to listen and address concerns promptly. The staff are very caring and involved in the residents' well-being. Vista Hills offers exceptional services to the elderly community; the environment is conducive to well-being. The rehabilitation team is superb; therapists are knowledgeable and caring. The facility is clean and odor-free; it feels homey and the staff take good care of residents. The admission process is smooth; the front desk and staff are attentive, and the food is delicious. The activities department is amazing; the staff are engaging and the meals are great.
The facility has safety issues since it opened, with a loved one found on the restroom floor. There has been no answer or communication from directors about the incident. They reportedly offer cigarettes and alcohol to patients recovering from strokes. The charge nurse declined to call 911 due to protocol and could not explain how long the loved one had been on the floor. A family had to contact 911 because staff refused to assist, and the loved one was not checked. The facility is described as horrible with no sense of care or dignity for patients and families. A resident's personal belongings were disposed of or not returned, showing blatant disregard. It is suggested that the staff are not properly vetted, putting vulnerable residents at risk, and the negligence is described as outrageous. The food is described as terrible.Vista Hills Health Care Center in El Paso is best suited for families prioritizing strong rehabilitation services, a warm, responsive staff, and a leadership team that is consistently present and communicative. When a resident's primary need is recovery from a stroke or major health event, and when the family wants regular updates, clear care plans, and a facility that feels well-maintained and orderly, Vista Hills can deliver meaningful, measurable progress. The reviews repeatedly highlight the rehabilitative staff, therapists, and administrators as the facility's core strengths, along with a clean, home-like atmosphere that makes daily life more comfortable for residents.
That strength, however, must be weighed against notable safety and accountability concerns raised by multiple families. Several reviewers report serious incidents, including a resident found on the floor and caregivers slow to respond, questions about why emergency responders weren't engaged promptly, and allegations of inconsistent supervision. Additional complaints cite lost personal belongings, dismissive or evasive staff interactions, and an impression that some families must push for answers rather than receive proactive communication. These safety and trust issues are not edge cases; they recur often enough in the feedback to demand careful scrutiny before placement.
The facility's strongest positives offset some of the main drawbacks when the care plan aligns with Vista Hills' demonstrated capabilities. The rehabilitation program is repeatedly praised for its effectiveness, with therapists who are knowledgeable, patient, and focused on functional outcomes. Cleanliness and a welcoming environment contribute to a sense of safety and dignity for residents, and several families credit the administrative leadership - particularly the DON and administrator - with handling concerns professionally and keeping families informed. In short, for residents who need skilled rehab and who benefit from visible, engaged leadership, the positives can meaningfully improve quality of life and independence.
Beyond rehab, residents tend to experience a generally well-managed day-to-day environment. The dining services and activities program receive frequent compliments, with families noting attentive kitchen staff, varied menus, and meaningful social engagement that helps maintain mood and morale. The consistent praise for frontline staff - nurses, CNAs, and care teams - builds a perception of reliable, compassionate day-to-day care when the care plan remains clear and well-coordinated. Where Vista Hills excels, it shows in these tangible interactions: residents who respond to therapy, feel respected, and participate in meaningful daily activities.
Yet the volume and specificity of negative experiences cannot be dismissed. Repeated themes include delays in call-bell responses, frequent reliance on aides rather than licensed nurses for medication administration, and perceptions of short-staffing that compromise both safety and thoroughness of care. Several families recount difficulties with communication after incidents, and a few discuss ongoing investigations or unresolved questions about how certain events were handled. For families evaluating options, these patterns point to a need for careful validation: ask for current staffing metrics, recent incident reports, and concrete assurances about response times and accountability.
In the decision-making process, Vista Hills should be approached with a clear plan: evaluate whether the rehab program and administrative responsiveness can be sustained consistently, and verify that safety and communication gaps have a concrete, time-bound corrective path. This community can be an excellent match for residents who require robust therapy, benefit from an engaging, supportive staff, and whose families can actively participate in care planning. For those who prioritize unimpeachable safety, immediate transparency, and unwavering consistency in every shift, alternatives may be worth exploring. The prudent path is a thorough tour with leadership, detailed questions about staffing and incident handling, and conversations with current residents or families about how safety, dignity, and responsiveness are currently managed.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
El Paso International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vista Hills Health Care Center in El Paso, TX is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The facility boasts a variety of amenities such as a beauty salon, cable or satellite TV, a computer center, and a small library. Residents can enjoy delicious meals in the dining room with restaurant-style dining or prepare their own meals in their fully furnished kitchenette.
The community also provides various care services to meet the individual needs of each resident. With 24-hour call system and supervision, assistance with daily living activities such as bathing and dressing is readily available. Medication management ensures that residents receive their medications on time, while special dietary restrictions like diabetes diets are closely followed.
At Vista Hills Health Care Center, the well-being and engagement of residents are highly prioritized. The fitness room and wellness center encourage physical activity and overall health. Multiple nearby cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, transportation options, and places of worship offer convenience and accessibility for residents.
To enhance socialization and entertainment opportunities, planned daily activities are scheduled for residents to participate in. Additionally, concierge services are provided to cater to individual needs or interests. Planned day trips and resident-run activities further foster community engagement.
With its comprehensive range of amenities and care services coupled with its convenient location near various facilities and services in El Paso, Vista Hills Health Care Center is an ideal choice for seniors seeking a comfortable and fulfilling assisted living experience.
Vista Hills Health Care Center is located at 1599 Lomaland Drive, El Paso, TX 79935 in El Paso County, Texas
Vista Hills Health Care Center on seniors.fyi includes 6 photos including images showing interior, building, flag, exercise equipment, healthcare, waiting area, exterior, lights, and more.
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