Vista Hills Health Care Center

Pros

• Vista Hills Health Care Center is a clean and homey place where staff treat residents gently and with care.
• The facility has a friendly atmosphere, and the staff are approachable and willing to provide information when needed.
• Residents enjoy a variety of meal options, and the food is generally regarded as good.
• Activities such as games, holiday events, and religious support contribute to a vibrant community for the residents.
• Visitors observe that the staff are kind, friendly, and genuinely invested in their jobs, fostering trust and affection between them and the residents.
• The facility is well-kept and maintained, providing a clean environment important for family members considering care for their loved ones.

Cons

• The nursing home does not take care of its residents, often taking 30 minutes or longer to respond to patient calls.
• The nurse is seldom seen, as she relies on a medication assistant for administering meds, contributing to inadequate care.
• Residents struggle to receive basic services like showers due to staff shortages.
• The food quality is described as terrible, leaving residents unsatisfied with their meals.
• A resident was left sitting in a wheelchair for extended periods, suggesting neglect and lack of proper supervision.
• Staff members were reported to have exhibited unprofessional and abusive behavior towards residents, including mocking them.
• Several instances of unexplained bruises and cuts on a resident raised concerns about the staff's attentiveness and care quality.
• Family members felt neglected and uninformed about their loved ones' health issues, indicating severe communication failures within the nursing home staff.

Review

The experiences shared by families regarding nursing home care reveal stark contrasts in quality and attention. A recurring theme emerges: the level of care received by residents varies significantly, with some facilities providing excellent service while others fall drastically short. The reviews highlight a mix of satisfaction and distress, underscoring the critical nature of choosing a suitable environment for loved ones.

Several reviews paint a grim picture of nursing homes where residents struggle to receive timely assistance. One reviewer expressed frustration over delayed responses to call buttons, noting that it often takes over thirty minutes for staff to attend to requests. This lack of promptness in care not only strains the trust between residents and caregivers but also raises concerns about the overall safety and well-being of individuals who may need urgent help. Furthermore, this review points out that nurses are infrequently seen on-site, opting instead to send medication assistants who may lack comprehensive training in resident care.

Compounding these issues is the evident staffing shortage within facilities. Many relatives reported difficulties in securing basic needs like showering and personal hygiene due to inadequate personnel. Although some Certified Nursing Assistants (CNAs) were praised for their kindness and dedication, their efforts are hindered by being overwhelmed with duties due to high resident-to-staff ratios. Families are rightfully concerned that such conditions compromise the dignity and respect owed to elderly individuals who deserve compassionate care.

In stark contrast, other reviews provide a more positive depiction of facilities like Vista Hills Health Care Center, which was described as clean and homey. Families there noted that staff members took genuine interest in residents' lives by knowing their preferences for activities and meals—fostering an atmosphere built on trust and affection. Regular activities such as games, seasonal events, and opportunities for religious support contributed to a lively community spirit within the center. Reviewers felt reassured knowing their loved ones were tended by staff who love their jobs—an encouraging sign of good morale among caregivers.

However, even seemingly well-rated establishments aren't free from concern. One family highlighted troubling incidents involving unexplained bruises on their relative’s body during visits or accounts of neglectful treatment from specific staff members toward family members suffering from disabilities. Such experiences raise valid questions about safety protocols and monitoring practices in place within these homes. It is essential that facilities have robust reporting mechanisms not only for injuries but also for handling complaints against unprofessional behavior exhibited by employees.

Lastly, negligence was cited as a serious issue concerning communication about health changes in residents’ conditions—a glaring oversight emphasized by another family’s experience with inadequate updates surrounding a sister's deteriorating health status following a sudden medical emergency. The absence of information prevented timely interventions or discussions around potential risks involved therein, leaving families feeling unheard and powerless during vulnerable moments.

Ultimately, the juxtaposition between satisfactory experiences at some nursing homes versus disheartening tales at others underscores an alarming reality: ensuring proper elder care necessitates thorough research into individual facilities’ practices before entrusting them with one’s loved ones' wellbeing. This informed approach can potentially alleviate fears surrounding elder neglect while promoting a proactive stance towards maintaining dignity throughout later stages of life—a fundamental right for all aging individuals deserving respect and compassionate support.

Physicians

• Eastside Women's Healthcare Center (0.1 miles)
• El Paso Orthopaedic Surgery Group (2 miles)
• Farmacia de LOURDES Paseo de Aragon (4.1 miles)
• Rascon Ortiz Pablo Dr (4.8 miles)
• Acosta Medina Luz del Carmen Dra (6.8 miles)

Pharmacies

• Walmart Pharmacy (0.7 miles)
• Walgreens (1.5 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.7 miles)

Restaurants

• Wing Daddy's (0.8 miles)
• Whataburger (0.8 miles)
• Andale Mexican Restaurant & Cantina (2.2 miles)
• Twin Peaks (2.4 miles)
• Pei Wei Asian Diner (2.7 miles)
• RockHouse Bar & Grill (3 miles)
• Alejandro's Tortilla Factory & Bakery (3 miles)

Hospitals

• East El Paso Surgical Center (1.3 miles)
• Foundation Surgical Hospital Of El Paso (2.3 miles)
• The Hospitals of Providence East Campus (4.5 miles)
• Hospital Angeles (4.7 miles)
• Hospital Infantil de Especialidades (4.7 miles)
• Médica Sur (5.7 miles)
• El Paso Children's Hospital (6.2 miles)

Parks

• Dick Shinaut Park (2.9 miles)
• Thomas Manor Park (3.3 miles)
• Ascarate Park (4.2 miles)
• Rancho del Sol Park (4.2 miles)
• Burning Mesquite Park (4.7 miles)
• Parque Rincones de San Marcos (5.5 miles)

Places of Worship

• Parroquia de Todos los Santos (4.1 miles)
• Iglesia de San Judas Tadeo (5 miles)

Cafes

• Dolce Vita Mexico (4.3 miles)
• Starbucks (4.9 miles)
• Caffenio (5 miles)
• Starbucks (5.7 miles)
• El Puente (6 miles)
• Maviri Mariscos (6.3 miles)
• Black Coffe Gallery (6.4 miles)

Transportation

• El Paso International Airport (ELP) (4.9 miles)
• Hertz Rent A Car (4.9 miles)
• TSA Security Check Point (4.9 miles)

Theaters

• Cinemark (6.6 miles)
• Cinépolis (6.7 miles)
• Cinépolis (6.8 miles)