Bienvivir Senior Health Svc

Pros

• The staff show sincere concern for residents' health and well-being.
• Rooms are lovely, with kitchens, living room areas, and a beautiful view.
• The floor staff are very friendly.
• The physical therapy is awesome.
• They give enrollees the royal treatment.
• The place is a lifesaver.
• The center offers a daily schedule of activities.
• The food is great.
• The caregivers are kind.

Cons

• The nurses need to be retrained and are not friendly at all.
• The director of the center does not even greet with a good morning.
• The reviewer had problems getting their medication.
• The food was rated one star.
• The food is not all that great.
• The other staff walk by participants without saying hi and show no manners.
• Some reviews are written by employees.
• Staff show favoritism toward family members and steer them to preferred centers.

Review

The reviews paint a place that has strong positives in its atmosphere and layout, and at times runs into serious cracks in how some staff and management interact with residents. On the plus side, the setting itself makes a great first impression. One reviewer highlights rooms that are "lovely," each with its own kitchen and a living-room area, plus electric ranges and an enclosed outdoor space with tables and a beautiful view. That description suggests a home-like, comfortable environment where residents can feel self-sufficient and enjoy pleasant surroundings. Across this rosy picture, there is a consistent thread of genuine care: staff who show sincere concern for residents' health and overall well-being, and a general sense that the facility is designed to support independence and social engagement.

Another reviewer gives a more day-to-day account, balanced with bright spots and notable shortcomings. They attend the center daily and praise the floor staff for being very friendly and the physical therapy as "awesome." That same account, however, raises red flags about other parts of the operation: the nurses are described as needing retraining and not friendly, and the director is singled out for not even offering a simple "good morning." Medication delivery and food are flagged as persistent problems, and the critic even rates their experience with the center as "one star." The reviewer also voices nostalgia for a different center (Concourse), suggesting feeling overlooked or left with flimsy excuses about getting back there. There is also a sense of exclusion or favoritism in enrollment, with claims that family members receive "royal treatment" and that staff will guide you to a preferred center, contrasted with a broader impression that general participants aren't treated with the same courtesy.

That same account adds a meta-comment about bias: "Some of the reviews are done by the employees," which casts doubt on the reliability of the posted impressions. Even so, the strongest takeaways in this part of the narrative are the conflicting experiences within the same facility: a place capable of kindness and quality therapy, but also one where practical needs like timely medication, palatable meals, and respectful communication with leadership can fall short. The friction between personal care and administrative or nursing shortcomings creates a nuanced portrait: the environment and activities can be highly supportive, while the administrative and front-line medical interactions can dampen the overall experience.

In contrast to the mixed or negative notes, another reviewer offers a glowing, almost life-changing assessment: "This place is a lifesaver." They describe a policy-positive experience through a daily schedule of activities and consistently good food, with caregivers described as "kind." This voice emphasizes what the center can be at its best: an uplifting, structured environment where residents feel engaged and well taken care of by attentive staff. The emphasis on daily programming and enjoyable meals stands in direct relief against the more critical accounts, illustrating that residents' experiences may swing dramatically depending on staff mix, shifts, and perhaps individual personalities in charge on any given day.

Taken together, the reviews present a facility with substantial strengths and notable gaps. The physical space - comfortable rooms, kitchens, communal areas, and attractive views - provides a strong foundation for independence and social interaction. When the staff are described as friendly and genuinely concerned, residents can thrive, participate in comprehensive physical therapy, and enjoy a reliable routine of activities. Yet there are serious concerns raised about the consistency of care: some nurses and leadership behaviors are described as unfriendly or dismissive, medication and food experiences are inconsistent, and there are accusations of favoritism in enrollment. The explicit claim that some reviews may be posted by employees adds another layer of caution for readers trying to gauge overall quality.

For potential families and residents weighing their options, these accounts suggest a clear pattern: the center can be exceptional in some circumstances and problematic in others. The best approach seems to be to visit with a critical eye, ask about how medication is managed, how staff communicate with residents, and how leadership fosters a respectful, inclusive environment for all participants. If you prioritize structured activities, engaging caregivers, and a warm, home-like setting, this place has clear potential to meet those needs. If you're focused on consistent nursing responsiveness and uniform treatment regardless of family ties, you may want to seek more information or tour multiple days to observe how staffing patterns and management practices play out across shifts.

This area of El Paso, Texas offers a convenient location with easy access to essential services such as pharmacies, hospitals, and physicians. There are multiple options for dining out at restaurants serving a variety of cuisines, as well as cafes for socializing or enjoying a coffee break. Nearby parks provide opportunities for outdoor recreation and relaxation. The proximity to transportation services like car rentals and the airport make it easy to travel whenever needed. For entertainment, there are theaters within a short driving distance. Places of worship are also readily available for spiritual needs. Overall, this neighborhood offers a well-rounded environment for seniors looking for a comfortable and convenient place to live in El Paso.

Pharmacies

• Walgreens (0.7 miles)
• Walmart Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Farmacias Benavides (2.4 miles)
• Walgreens (2.7 miles)
• Badillo Rauno Maria Eugenia (2.8 miles)
• Walgreens (2.9 miles)

Hospitals

• East El Paso Surgical Center (1 miles)
• Foundation Surgical Hospital Of El Paso (2.9 miles)
• Hospital Angeles (3.1 miles)
• Hospital Infantil de Especialidades (3.3 miles)
• Médica Sur (4.5 miles)
• El Paso Children's Hospital (5.4 miles)
• University Medical Center of El Paso (5.4 miles)

Restaurants

• Whataburger (1.1 miles)
• Wing Daddy's (1.9 miles)
• Andale Mexican Restaurant & Cantina (2 miles)
• Twin Peaks (2.2 miles)
• Pei Wei Asian Diner (3 miles)
• Carl's Jr. (3.1 miles)
• Wendy’s (3.2 miles)

Parks

• Thomas Manor Park (1.6 miles)
• Ascarate Park (3.3 miles)
• Parque Rincones de San Marcos (4 miles)
• Dick Shinaut Park (4.5 miles)
• Rancho del Sol Park (4.6 miles)
• Burning Mesquite Park (5.6 miles)

Physicians

• Eastside Women's Healthcare Center (1.8 miles)
• Farmacia de LOURDES Paseo de Aragon (2.4 miles)
• Rascon Ortiz Pablo Dr (3.1 miles)
• El Paso Orthopaedic Surgery Group (3.5 miles)
• Acosta Medina Luz del Carmen Dra (5.6 miles)
• Aris Vision Institute (6.1 miles)

Places of Worship

• Parroquia de Todos los Santos (2.6 miles)
• Iglesia de San Judas Tadeo (3.6 miles)

Cafes

• Dolce Vita Mexico (2.7 miles)
• Starbucks (3.3 miles)
• Caffenio (3.4 miles)
• Starbucks (4.2 miles)
• El Puente (4.5 miles)
• Maviri Mariscos (4.8 miles)
• Black Coffe Gallery (4.9 miles)

Transportation

• Hertz Rent A Car (4.9 miles)
• El Paso International Airport (ELP) (4.9 miles)
• TSA Security Check Point (4.9 miles)

Theaters

• Cinemark (5 miles)
• Cinépolis (5.1 miles)
• Cinépolis (5.1 miles)