Brookdale Round Rock

Pros

• The caregiving staff at Brookdale Round Rock showed great care and compassion for the residents, making them feel valued and supported.
• Many residents enjoyed the delicious meals and appreciated the variety of activities available at the facility.
• The facility was praised for its clean environment and homey atmosphere, contributing to a pleasant living experience.
• The executive staff was helpful during the initial tour, providing thorough answers to all questions and showing a genuine interest in prospective residents' needs.
• Residents expressed satisfaction with their accommodations, noting that the apartments were spacious and comfortable.
• Brookdale Round Rock effectively catered to individual dietary needs, ensuring that residents maintained their health while enjoying meals.
• Family members felt reassured by the caring approach of the staff, who went above and beyond to engage residents in social activities.
• The property fostered a warm community atmosphere where residents could participate in various recreational opportunities.

Cons

• The facility's executive staff was difficult to deal with and lacked effective communication, contributing to a negative experience.
• There were unexpected fees, such as the "reluctance of care" fee, which resulted in financial strain for residents and their families.
• The billing structure was confusing and led to charges that were nearly double what had been quoted initially.
• Many red flags were present from the start, suggesting predatory practices regarding contracts and guarantees.
• The quality of individualized attention was insufficient for residents in hospice care, leading to dissatisfaction.
• The new director's poor engagement with residents and staff contributed to a decline in the facility's overall quality of care.
• Wait times for resident calls were unacceptably long, indicating a lack of responsiveness from the staff.
• Communication from the facility was often inadequate, with unanswered emails and phone calls being common issues faced by families.

Review

Brookdale Round Rock stands as a prominent facility for assisted living and memory care, with a variety of experiences shared by families of residents. Overall sentiments reflect a mixed bag of positive features overshadowed by significant drawbacks in certain areas, particularly at the executive level. While many reviewers praised the cleanliness of the facility and the friendliness and dedication of caregiving staff, there were alarming concerns regarding financial practices and communication issues.

The reviews indicate that Brookdale Round Rock has maintained a clean environment, which is often noted alongside commendations for the housekeeping staff's efforts to go above and beyond. The caregivers on the floor generally received high marks for their attentiveness and compassion towards residents, demonstrating an admirable dedication to providing quality care. Meals were consistently rated positively across reviews, with mentions of good food that catered to dietary needs—a crucial factor for elderly residents who often contend with health-related restrictions like diabetes.

However, beneath this facade of general competence lies a troubling financial structure that appears to prioritize profits over resident welfare. Families have expressed concerns about unexpected charges, such as a "reluctance of care" fee imposed on those needing extra attention or questioning service practices. Instances were documented where quoted costs escalated without prior notice, leading to significant burdens on residents' funds. Such experiences have left some families feeling misled and frustrated at being forced into Medicaid applications due to depleted finances from hidden fees.

Communication—or lack thereof—was frequently highlighted as another major issue plaguing Brookdale Round Rock. Several reviews pointed out that interactions with executive staff were less than satisfactory; they often seemed disconnected from both residents and caregiving teams. This disconnection manifested in unanswered emails and phone calls as well as inadequate support when navigating complex billing situations. Many felt that executives operated under an assumption that families did not read contracts closely, demonstrating a troubling approach toward transparency.

Despite these overarching concerns about management, many families reported positive experiences during tours or visits before making decisions about placement. Initial impressions of professionalism from staff members during tours painted Brookdale Round Rock in a favorable light; potential residents felt welcomed and appreciated by friendly guides willing to share extensive information about services offered. Yet this enthusiasm wasn’t enough for everyone—some decided against pursuing residency due to perceived pricing discrepancies or apprehensions regarding insufficient independence options available within the community.

In conclusion, while Brookdale Round Rock offers several appealing amenities—from engaging activities to accommodating care—the experiences shared indicate substantial room for improvement regarding management practices and financial transparency. Families who have placed loved ones there express gratitude for compassionate caregivers but caution against enabling executives whose strategies may lack integrity towards residents' best interests. Ultimately, those considering Brookdale Round Rock must weigh these factors carefully alongside their loved one's specific needs before committing to residency in this facility.

Located in the suburban city of Round Rock, this area of Austin, Texas offers a variety of amenities that cater to the needs of seniors. With several reputable pediatric centers nearby, residents can rest assured knowing quality healthcare is easily accessible. Additionally, there are pharmacies nearby for convenience in obtaining medications and medical supplies. Places of worship such as St. Vincent De Paul Catholic Church and Jehovah's Witnesses provide spiritual care for those who seek it. The close proximity to hospitals like Round Rock Medical Center and Cedar Park Regional Medical Center ensures quick access to medical care in case of emergencies. For leisure activities, there are multiple parks within a short distance where residents can enjoy nature walks and outdoor activities. Cafes like Cuppa Austin and Summer Moon Wood-Fired Coffee offer cozy spots for socializing with friends or simply enjoying a cup of coffee. Various dining options such as The League Kitchen & Tavern and Mandola's Italian Kitchen provide delicious meals without having to travel far. Transportation options like the MetroRail Lakeline Station make it easy for residents to explore other parts of the city. And for entertainment, theaters like Alamo Drafthouse Lakeline and Cinemark Cedar Park offer movies and live performances for enjoyable outings. Overall, this part of Austin provides a well-rounded environment that combines healthcare accessibility, recreational opportunities, dining options, transportation convenience, and entertainment choices for seniors looking to settle down in a vibrant community.

Physicians

• Pediatric Center of Round Rock (0.7 miles)
• Treehouse Pediatrics (0.7 miles)
• Heart Hospital of Austin at St. David's Round Rock Medical Center (1.9 miles)
• Eye Associates Of Central Texas (1.9 miles)
• Austin Regional Clinic P.A. (2.7 miles)
• Retina Group of Texas (4.4 miles)
• McCormick Vision Source (4.4 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Walgreens (3.4 miles)
• Walmart Pharmacy (3.6 miles)
• CVS Pharmacy (3.9 miles)
• Walmart Pharmacy (3.9 miles)

Places of Worship

• St Vincent De Paul Catholic Church (1.7 miles)
• Jehovah's Witnesses (3.2 miles)

Hospitals

• Round Rock Medical Center (1.9 miles)
• Reliant Rehab Central Tx (2.5 miles)
• Cedar Park Regional Medical Center (5.4 miles)

Parks

• Champion Park (2 miles)
• Ranch Trails Park (3 miles)
• Rattan Creek Park (3.1 miles)
• Arboretum Park (4.4 miles)
• Millrun Park (4.9 miles)
• Williamson County Regional Park (5 miles)
• Balcones District Park (5.4 miles)

Cafes

• Cuppa Austin (2.1 miles)
• Summer Moon Wood-Fired Coffee (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (3.8 miles)
• Kerbey Lane Cafe - Round Rock (3.8 miles)
• 85 C Bakery Cafe USA (3.9 miles)
• Red Horn Coffee House and Brewing Co. (4 miles)

Restaurants

• The League Kitchen & Tavern (2.4 miles)
• McDonald's (2.4 miles)
• McDonald's (3.1 miles)
• Mandola's Italian Kitchen (3.1 miles)
• Urban (3.4 miles)
• Whataburger (3.4 miles)
• Torchy’S Tacos (3.4 miles)

Transportation

• MetroRail Lakeline Station (3.2 miles)

Theaters

• Alamo Drafthouse Lakeline (4.2 miles)
• Pflugerville Tinseltown Cinemark Cinema (5.2 miles)
• Cinemark Cedar Park (5.5 miles)