Hearthstone Sn Health Center

401 Oakwood Boulevard, Round Rock, TX 78681

For more information about senior living options: (844) 490-3973

3.2 from 73 reviews
5 stars
33
4 stars
6
3 stars
2
2 stars
3
1 stars
29

Skilled Nursing Facility

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    Overall Review of Hearthstone Sn Health Center

    Pros

    • pro Staff provided timely and courteous care and gave regular updates on treatment.
    • pro The facility is great and the staff care about residents and brighten their day.
    • pro The admissions director, Tia, was amazing and answered questions with care and knowledge.
    • pro The staff demonstrated professionalism and warmth that sets this community apart.
    • pro The tours showcased genuine passion for the facility and its residents.
    • pro The community itself is welcoming and well-maintained, with a strong sense of connection among residents and staff.
    • pro The staff were helpful and responsive whenever anything needed to be addressed.
    • pro The home is well cared for and clean.
    • pro Frances, the activity director, brings joy to residents and plans great activities.

    Cons

    • pro The front entrance smells of urine and feces.
    • pro The facility is understaffed and the rooms feel like cold prison cells.
    • pro The nurses are described as extremely unfriendly.
    • pro A patient's red "Help" button was allegedly hidden by staff to avoid helping.
    • pro The food and overall environment are described as atrocious.
    • pro A family believes their loved one would have died there due to neglect.
    • pro Some staff members are accused of bullying elderly residents.
    • pro There are reports of inadequate basic care, such as lack of assistance with restroom use and limited showers.

    Review

    The collection of impressions about Hearthstone Nursing & Rehabilitation paints a complex picture: it is a place where some families feel truly cared for and supported, while others describe it as dirty, understaffed, and unsafe. On one end, reviewers recount experiences of warmth, attentiveness, and ongoing communication from staff, therapy teams, and admissions personnel. On the opposite end, others recount smells of waste, rooms that feel more like prison cells, neglectful behavior, and disturbing incidents where help wasn't available when needed. Taken together, the accounts reveal a wide divergence in day-to-day realities for residents and their families.

    Several of the strongest negative reports center on basic conditions and safety concerns. One reviewer describes walking into the facility to a pervasive odor they equate with urine and feces, with rooms described as cold and prison-like. There are accusations of improper staffing levels and a lack of attention to patient needs, including claims that the red "Help" button was hidden behind a bed to avoid being used. Another account recounts a troubling incident where a resident reportedly screamed for help and no one responded, prompting the reviewer to intervene and transport the elder home themselves. Additional criticisms mention poor food quality and overall unpleasant environments, as well as a claim that a patient with diabetes received too many carbs. A particularly harsh critique alleges that the care was so deficient that a patient's wheelchair was used against them, and that no meaningful action was taken to address skin rashes or other health concerns. In sum, these narratives emphasize neglect, fear of unsafe conditions, and a sense that residents' basic needs are not being met.

    Conversely, there are multiple accounts that focus on positive, reassuring experiences. Some reviewers highlight timely and courteous care, with staff providing regular updates on a patient's treatment course. Several testimonials credit specific individuals with making a real difference: admissions directors or coordinators who deliver thorough tours and answer questions with care; activity directors who bring energy and engagement to residents; and nurses and aides who are described as helpful, pleasant, and professional around the clock. A recurring theme is the feeling of Hearthstone as a community where residents are treated like family, rather than a number, and where families are kept informed about incidents and events that affect their loved ones.

    Within the positive thread, particular staff members stand out across multiple reviews. Frances, the activity director, is frequently praised for her energy and ability to engage residents in meaningful activities, with several reviews noting that her events lift spirits and foster a sense of community among residents, staff, and families. Marsha is singled out as a key helper in guiding families through the care process, with many expressions of gratitude for her dedication. Tia, the admissions director, is repeatedly described as amazing, knowledgeable, and caring, delivering thorough tours and helping families feel confident about placement. Carla is also mentioned for facilitating the registration process and navigating Medicaid questions with patience and efficiency. Collectively, these accounts depict a facility where, for many residents, the culture is warm, organized, and responsive.

    Some reviews come from professionals and partner organizations who also speak highly of Hearthstone. A hospice company, for example, describes Hearthstone as compassionate, responsive, and deeply committed to high-quality care, with a well-maintained, welcoming environment and a strong sense of connection among residents and staff. The sentiment from these partners reinforces the impression that, when operations run smoothly, Hearthstone can feel like a well-run, collaborative, and compassionate place for end-of-life or rehabilitation needs. Even among those who are critical in other respects, there is still a thread of appreciation for the facility's potential and for the sustained efforts of specific teams within the community.

    The reviews also reflect the ongoing tension between resource constraints and patient-centered care. Several entries acknowledge that staff members do their best under demanding circumstances, and that more staffing could help achieve higher levels of care. One account notes that while the staff is generally friendly and responsive, the overall experience is hampered by systemic challenges, including the need for more staff to meet the highest standards. This theme is echoed by families who recognize the hard work and emotional labor of nurses and aides, while still feeling concerned about gaps in care, communication, or timely assistance in certain situations.

    In the end, the narratives about Hearthstone Nursing & Rehabilitation reveal a facility capable of both exceptional compassion and serious lapse. Some families leave with gratitude for the way their loved ones are treated, the progress seen in rehabilitation, and the partnerships formed with staff who become like extended family. Others depart with fear, frustration, or disappointment, citing odor, safety concerns, neglected needs, and distressing experiences that linger in memory. The common thread is that Hearthstone operates as a place of possibility and human connection for many, but also a site where failures in care and communication can have deep and lasting consequences for residents and their families. As with many long-term care settings, outcomes appear to hinge on individual staff, the specifics of each case, and the level of effort and resources available on any given day.

    Features

    Housing

    • 74 resident community capacity 74 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Austin-Bergstrom International (22 miles away) Austin-Bergstrom International (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hearthstone Sn Health Center is an assisted living community located in Round Rock, TX. Our community provides a range of amenities and care services to ensure the comfort and well-being of our residents.

    Our amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, move-in coordination assistance, outdoor space for relaxation and recreation, private bathrooms for each resident's privacy and convenience, restaurant-style dining experience with delicious meals prepared and served by our staff members. Additionally, we have a small library for those who enjoy reading and access to telephone services. Residents can also stay connected with friends and family through Wi-Fi/high-speed internet access.

    To ensure the safety and well-being of our residents at all times, we provide 24-hour call system and supervision. Our dedicated staff assists residents with activities of daily living such as bathing, dressing and transfers as needed. We also offer specialized care for individuals with diabetes with a tailored diet plan. Medication management is provided to ensure that residents receive their required medications on time. Mental wellness programs are available to support our residents' emotional health.

    We understand that dietary restrictions may vary among our residents; therefore we accommodate special dietary requirements. Our community offers a range of dining options to cater to individual needs.

    In addition to providing excellent care services and amenities within the facility itself, we also offer various activities for our residents' enjoyment. These include concierge services to assist with any personal needs or requests, fitness programs to promote physical health and mobility among our residents. Planned day trips are organized regularly for those who love exploring new places. Our residents actively participate in running activities within the community according to their interests and preferences. Scheduled daily activities help keep our residents engaged and entertained throughout each day.

    Hearthstone Sn Health Center is conveniently located near numerous cafes, parks (4 nearby), pharmacies (15 nearby), physicians (7 nearby), restaurants (27 nearby), transportation services (1 nearby), places of worship (2 nearby), theaters (1 nearby) and hospitals (3 nearby). This ensures that our residents have access to various essential services, entertainment options, and medical facilities in the vicinity.

    At Hearthstone Sn Health Center, we strive to provide a comfortable and fulfilling lifestyle for our residents. Our dedicated staff is committed to ensuring their safety, well-being, and happiness.

    Nearby Places of Interest

    Physicians

    • Eye Associates Of Central Texas (0.1 miles)
    • Heart Hospital of Austin at St. David's Round Rock Medical Center (0.1 miles)
    • Pediatric Center of Round Rock (1.3 miles)
    • Treehouse Pediatrics (1.3 miles)
    • Austin Regional Clinic P.A. (2.3 miles)
    • Texas Medclinic (4.2 miles)
    • Retina Group of Texas (4.8 miles)

    Hospitals

    • Round Rock Medical Center (0.1 miles)
    • Reliant Rehab Central Tx (2.2 miles)
    • Scott & White Hospital (3.9 miles)
    • Seton Medical Center Williamson (5.2 miles)
    • Cedar Park Regional Medical Center (6.2 miles)

    Pharmacies

    • Walgreens (0.3 miles)
    • CVS Pharmacy (2 miles)
    • Walgreens (2.5 miles)
    • Walgreens (2.5 miles)
    • CVS Pharmacy (3.2 miles)
    • Walmart Pharmacy (3.2 miles)
    • CVS Pharmacy (3.4 miles)

    Restaurants

    • McDonald's (1.5 miles)
    • Torchy’S Tacos (1.5 miles)
    • Rock N Grill - Indian Authentic Cuisine and Bar (1.7 miles)
    • Urban (1.8 miles)
    • Round Rock Donuts (1.9 miles)
    • Chuy's (1.9 miles)
    • Cracker Barrel (1.9 miles)

    Cafes

    • Kerbey Lane Cafe - Round Rock (1.8 miles)
    • Dutch Bros Coffee (3.1 miles)
    • Starbucks (3.8 miles)
    • Starbucks (3.9 miles)
    • Cuppa Austin (4 miles)
    • Summer Moon Wood-Fired Coffee (4 miles)
    • Red Horn Coffee House and Brewing Co. (4.4 miles)

    Places of Worship

    • Jehovah's Witnesses (2.5 miles)
    • St Vincent De Paul Catholic Church (3.5 miles)

    Parks

    • Champion Park (2.8 miles)
    • Ranch Trails Park (3.6 miles)
    • Williamson County Regional Park (4.6 miles)
    • Old Settlers Park (4.7 miles)
    • Rattan Creek Park (5 miles)

    Theaters

    • Cinemark 14 Round Rock (3.8 miles)
    • Pflugerville Tinseltown Cinemark Cinema (5.3 miles)
    • Alamo Drafthouse Lakeline (6 miles)

    Transportation

    • MetroRail Lakeline Station (5 miles)

    Frequently Asked Questions

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