Overall Review of Hearthstone Sn Health Center
caveat
12 reviews mention this
Cleanliness and odors vary
Some residents and families describe the facility as clean, while others report strong, unpleasant odors and unclean rooms.
Several reviews mention a clean environment, including notes about the building smelling clean or being spotless, and residents describing it as well kept. At the same time, multiple negative reviews describe unpleasant smells, dirty rooms or beds, and other hygiene concerns, including cockroaches and dirty linens. A few reviewers also connect these issues with how care was delivered day to day.
caveat
7 reviews mention this
Getting updates can be difficult
Families sometimes say calls and updates are slow, inconsistent, or hard to reach when they need answers.
Some residents and families describe regular communication and transparency from nursing, including updates on changes and how the day is going. However, a recurring concern in other reviews is difficulty reaching staff, long holds, and not receiving callbacks, with some reviewers describing delayed responses to call lights. One review also describes long wait times after using the call button.
caveat
8 reviews mention this
Food quality and temperature concerns
Dining experiences are mixed, with some families praising meals and others reporting cold, unappealing, or problematic food.
Positive reviews include praise for nutritious, well-balanced meals and cases where residents ate well, with dietary staff mentioned for supporting needs. Other reviewers say meals were often cold, not appetizing, or edible but not satisfying, and a few describe disappointment with food being served in poor condition. Several of the negative comments also tie dining experiences to daily comfort and attention.
common
7 reviews mention this
Activities help residents stay engaged
Residents are described as having regular activities and events that keep them social and engaged.
Many reviews mention activities directors and social events as a bright spot, including scheduled programs, parties, and resident-run or resident-involved entertainment. Multiple families describe residents enjoying these gatherings and getting support to participate, with specific praise for activity leadership. Even some reviews that focus on other concerns still reference engagement as part of the day-to-day experience.
common
15 reviews mention this
Staff caring and attentive, overall
Across reviews, residents and families frequently describe staff as caring, patient, and responsive to daily needs.
A large share of reviews say the staff is warm, supportive, and patient, including nurses, caregivers, therapists, and front-office staff. Several reviewers describe help with transfers, assistance with needs, and feeling reassured by how staff interact with residents. At the same time, a subset of reviews raises serious concerns about care quality and neglect, but the overall sentiment in the majority of comments emphasizes compassion and attentiveness.
caveat
9 reviews mention this
Nursing and rehab experiences are mixed
Some reviews describe strong rehab and nursing support, while others raise concerns about staffing, neglect, and inconsistent care.
Several reviewers describe nursing and therapy as effective, including rehabilitation progress and staff taking time to check in and help throughout the day and night. Other reviews, however, describe issues like understaffing, delayed help with basics, call light response problems, and concerns about whether care tasks were completed. A few reviewers specifically connect these care concerns to outcomes like worsening health or dissatisfaction with the facility’s suitability for certain needs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
74 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Austin-Bergstrom International (22 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Empathetic care and advocacy for residents.
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