Hearthstone Sn Health Center in Round Rock, TX

Information last verified:

401 Oakwood Boulevard, Round Rock, TX 78681

For more information about senior living options: (844) 490-3973

3.3 from 82 reviews
5 stars
40
4 stars
6
3 stars
2
2 stars
4
1 stars
30

Overall Review of Hearthstone Sn Health Center

Pros

  • pro Residents and families report appreciating the staff and having a great time.
  • pro The staff has been very supportive of residents and their families.
  • pro Staff and management organized an amazing Thanksgiving Day celebration for all residents and their families.
  • pro Adriana, the administrator, is praised for outstanding care and compassion.
  • pro The nurses and caregivers consistently check in and keep families informed about changes.
  • pro The facility is spotless, comfortable, and warm, with engaging activities and nutritious meals.
  • pro The staff is compassionate, professional, and attentive, treating residents like family.
  • pro The admissions director, Tia, is amazing and provides care and clear information.
  • pro The staff creates a welcoming, well-maintained environment where residents feel safe and at home.
  • pro Frances, the activity director, brings joy with engaging activities that residents and families enjoy.

Cons

  • pro The facility is described as disgusting and filthy, with strong odors and even roach sightings.
  • pro The staff are repeatedly described as understaffed, unfriendly, and inattentive, leading to poor care.
  • pro Residents are not bathed or cared for adequately, and rooms are reported as dirty or neglected.
  • pro Call bells are hidden or ignored, leaving residents without timely assistance.
  • pro The food is described as inedible or served cold, with inadequate nutrition for diabetics.
  • pro There are serious allegations of abuse and neglect, including delays in pain relief and end-of-life care.
  • pro Privacy and safety concerns are raised, including selling residents’ personal information and other misconduct.
  • pro Families are advised not to place loved ones there due to persistent communication and care problems.

Review

Hearthstone Sn Health Center in Round Rock is best suited for families seeking a warm, home-like environment where care feels personal and residents are treated with genuine compassion. The community tends to attract families who value active social programming, attentive nursing and therapy staff, and a sense that staff will go the extra mile to make daily life comforting and meaningful. It works well for residents who respond to a team that communicates with families, coordinates with hospice partners, and prioritizes holistic well-being, including meaningful outings, celebrations, and arranged activities. For long rehabilitative stays, the combination of therapy services and a cohesive caregiving culture can translate into noticeable improvements in mood and function when staffing aligns with need. In short, Hearthstone is a solid fit for families prioritizing heartfelt, relationship-centered care and a social, engaged daily rhythm.

At the same time, several realities in the feedback point toward alternatives for those with tighter expectations around consistency and environment. Families who demand unwavering staffing coverage, near-immediate call-light responses, and a uniformly spotless setting across all shifts may want to explore other options. Language barriers and communication gaps during shift changes, as reported by some guests, can complicate care coordination for residents with complex needs. And for those who prioritize a consistently pristine facility, including spotless rooms and consistently hot, well-presented meals, the experiences cited by some reviewers suggest there are other communities that could better meet that standard. Prospective families should also weigh the potential impact of staff turnover and reliance on agency staff, which appears to color several experiences in both directions.

The most persuasive positives across the landscape of feedback are the people and the care culture. Numerous accounts praise administrators and front-line staff who offer transparent updates, partner effectively with families, and deliver care with warmth. The therapeutic side receives particular praise: skilled nurses, physical and occupational therapy that feels inventive and goal-focused, and a care team that coordinates smoothly with hospice when needed. Families consistently highlight administrators and activity directors who mobilize to involve residents in meaningful events, from holiday celebrations to everyday opportunities for social connection. In these respects, Hearthstone offsets the inevitable friction of heavy workloads with a reputation for heart-led caregiving and reliable family communication that many families say makes a difficult journey more bearable.

However, the ledger of concerns is not shallow. Several reviews describe situations that raise alarms: reports of neglect and even abuse, occasionally severe understaffing, and inconsistent response times to call bells. There are persistent signals about cleanliness, odor, and maintenance issues in certain wings, juxtaposed with other reviews that insist the facility is well-kept and rooms are clean. The tension between these experiences matters for decision-making: when staffing is thin, the risk of overlooked needs, delays in basic hygiene, or lapses in medication administration climbs. In addition, the presence of agency staff in some shifts appears to correlate with uneven care quality, and a handful of residents and families report language barriers that complicate communication with nurses and aides. Taken together, these elements underscore a real risk a facility can ride a line between strong, person-centered care and episodic gaps in process or environment.

On balance, Hearthstone’s strengths can substantially offset its gaps, provided families approach the choice with clear, focused diligence. The positive experiences about compassionate, communicative leadership, robust rehab programs, and a genuine culture of keeping families informed are not incidental; they are the core reason many families feel Hearthstone offers more good days than bad. The best-case scenario is a staffed, well-led environment where therapy teams operate cohesively with nursing and activities staff, a facility that remains welcoming to residents and families, and a management presence that is consistently on the floor. In other words, the upside is real and meaningful when staffing is stable, turnover is low, and housekeeping standards stay high.

For families evaluating Hearthstone, a practical, action-oriented approach is essential. Schedule multiple visits at different times, including weekends, to observe staff engagement during peak and slower periods. Request to meet the director of nursing and the admissions director to understand staffing models, agency use, and contingency plans for shortages. Ask for recent inspection summaries and any corrective action plans, and speak with current residents and family councils about perceived changes over the last year. Inquire about meal quality and the menu cycle, and ask to sample a meal in the same unit your loved one would occupy. Probe the activity calendar and the availability of therapies and medical oversight, ensuring clear lines of communication with the hospice partner if needed. Finally, demand transparency on notary services, Medicaid assistance, and discharge planning, so paperwork never becomes a hidden obstacle when care goals shift.

In the end, Hearthstone offers a compelling choice for families who want a compassionate, community-centered setting and who can pair that warmth with vigilant, proactive oversight of staffing, cleanliness, and day-to-day care. If safety, consistency, and pristine, uniformly high standards across all shifts are non-negotiable, it is wise to compare alternatives with a tight eye on staffing models, agency dependence, and the most recent inspection history. For families ready to do that due diligence, Hearthstone can be a place where residents feel seen, cared for, and connected, an environment where the goodwill of the team and the quality of rehabilitation and social programming can translate into meaningful, sustained improvements in quality of life.

Features

Housing

  • 74 resident community capacity 74 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Austin-Bergstrom International (22 miles away) Austin-Bergstrom International (22 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hearthstone Sn Health Center is an assisted living community located in Round Rock, TX. Our community provides a range of amenities and care services to ensure the comfort and well-being of our residents.

Our amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, move-in coordination assistance, outdoor space for relaxation and recreation, private bathrooms for each resident's privacy and convenience, restaurant-style dining experience with delicious meals prepared and served by our staff members. Additionally, we have a small library for those who enjoy reading and access to telephone services. Residents can also stay connected with friends and family through Wi-Fi/high-speed internet access.

To ensure the safety and well-being of our residents at all times, we provide 24-hour call system and supervision. Our dedicated staff assists residents with activities of daily living such as bathing, dressing and transfers as needed. We also offer specialized care for individuals with diabetes with a tailored diet plan. Medication management is provided to ensure that residents receive their required medications on time. Mental wellness programs are available to support our residents' emotional health.

We understand that dietary restrictions may vary among our residents; therefore we accommodate special dietary requirements. Our community offers a range of dining options to cater to individual needs.

In addition to providing excellent care services and amenities within the facility itself, we also offer various activities for our residents' enjoyment. These include concierge services to assist with any personal needs or requests, fitness programs to promote physical health and mobility among our residents. Planned day trips are organized regularly for those who love exploring new places. Our residents actively participate in running activities within the community according to their interests and preferences. Scheduled daily activities help keep our residents engaged and entertained throughout each day.

Hearthstone Sn Health Center is conveniently located near numerous cafes, parks (4 nearby), pharmacies (15 nearby), physicians (7 nearby), restaurants (27 nearby), transportation services (1 nearby), places of worship (2 nearby), theaters (1 nearby) and hospitals (3 nearby). This ensures that our residents have access to various essential services, entertainment options, and medical facilities in the vicinity.

At Hearthstone Sn Health Center, we strive to provide a comfortable and fulfilling lifestyle for our residents. Our dedicated staff is committed to ensuring their safety, well-being, and happiness.

Nearby Places of Interest

Physicians

  • Eye Associates Of Central Texas (0.1 miles)
  • Heart Hospital of Austin at St. David's Round Rock Medical Center (0.1 miles)
  • Pediatric Center of Round Rock (1.3 miles)
  • Treehouse Pediatrics (1.3 miles)
  • Austin Regional Clinic P.A. (2.3 miles)
  • Texas Medclinic (4.2 miles)
  • Retina Group of Texas (4.8 miles)

Hospitals

  • Round Rock Medical Center (0.1 miles)
  • Reliant Rehab Central Tx (2.2 miles)
  • Scott & White Hospital (3.9 miles)
  • Seton Medical Center Williamson (5.2 miles)
  • Cedar Park Regional Medical Center (6.2 miles)

Pharmacies

  • Walgreens (0.3 miles)
  • CVS Pharmacy (2 miles)
  • Walgreens (2.5 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (3.2 miles)
  • Walmart Pharmacy (3.2 miles)
  • CVS Pharmacy (3.4 miles)

Restaurants

  • McDonald's (1.5 miles)
  • Torchy’S Tacos (1.5 miles)
  • Rock N Grill - Indian Authentic Cuisine and Bar (1.7 miles)
  • Urban (1.8 miles)
  • Round Rock Donuts (1.9 miles)
  • Chuy's (1.9 miles)
  • Cracker Barrel (1.9 miles)

Cafes

  • Kerbey Lane Cafe - Round Rock (1.8 miles)
  • Dutch Bros Coffee (3.1 miles)
  • Starbucks (3.8 miles)
  • Starbucks (3.9 miles)
  • Cuppa Austin (4 miles)
  • Summer Moon Wood-Fired Coffee (4 miles)
  • Red Horn Coffee House and Brewing Co. (4.4 miles)

Places of Worship

  • Jehovah's Witnesses (2.5 miles)
  • St Vincent De Paul Catholic Church (3.5 miles)

Parks

  • Champion Park (2.8 miles)
  • Ranch Trails Park (3.6 miles)
  • Williamson County Regional Park (4.6 miles)
  • Old Settlers Park (4.7 miles)
  • Rattan Creek Park (5 miles)

Theaters

  • Cinemark 14 Round Rock (3.8 miles)
  • Pflugerville Tinseltown Cinemark Cinema (5.3 miles)
  • Alamo Drafthouse Lakeline (6 miles)

Transportation

  • MetroRail Lakeline Station (5 miles)

Frequently Asked Questions

Where is Hearthstone Sn Health Center?

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