Quince Nursing and Rehabilitation Center in Memphis, TN

Pros

• The facility is spotless and well-kept, and the caregivers are professional and friendly.
• The staff prioritize the safety and comfort of residents.
• The staff show compassion, empathy, and patience toward residents and their families.
• The environment is very comforting.
• The facility is clean and well-maintained with attentive, caring staff.
• The staff keep families informed about residents’ status and care.
• The care team provides regular therapies and offers amenities like a salon and activity area.

Cons

• The admissions director is extremely rude, unprofessional, and defensive, and allegedly lied about the facility’s capabilities.
• The admissions staff allegedly ignored repeated calls and failed to provide clear answers.
• Management is accused of only responding to positive reviews, suggesting a lack of accountability.
• The care described included bedsores, inadequate feeding, and overall neglect of residents.
• A resident’s room was described as disgustingly dirty with unknown stains, indicating poor cleanliness.
• Safety rails and other equipment were rusted, implying unsafe conditions.
• A reviewer warned others not to choose Quince Nursing and Rehabilitation due to unaddressed medications and poor communication.
• A resident died shortly after admission, with accusations of apathetic staff and inadequate care.

Review

Quince Nursing and Rehabilitation Center in Memphis is best suited for families that want a pragmatic, mid-range option where frontline caregivers are consistently engaged and the environment is clean, calm, and predictable. The community shows strengths in daily care routines and rehab-oriented services, with staff who appear accessible and responsive for routine needs. It leans toward residents who benefit from steady CNA presence, reliable hydration support, and a facility culture that prioritizes safety, cleanliness, and staff availability over high-profile amenities. For families prioritizing a straightforward, hands-on caregiving vibe and a facility that feels tidy and organized, Quince checks many practical boxes.

Those weighing alternatives should consider whether the needs are more medically complex or require highly consistent administrative reliability. Several reviews flag concerns about the admissions process and some staff interactions at the administrative level, suggesting that families who anticipate unwavering, proactive governance from leadership may want to compare other options. Residents who require meticulous, ongoing wound care, highly coordinated medical oversight, or exceptionally responsive escalation of concerns might find the variability in management and some reported care gaps too impactful to overlook. For memory care or facilities with specialized programs, there are likely other communities that feel more specialized in those areas.

On the positive side, the most credible strengths center on frontline caregiving: the CNA staff frequently goes beyond duties, and the care team can be highly attentive and professional. The facility itself tends to be described as clean, well-kept, and organized, with a tangible emphasis on resident safety and comfort. Families report that caregivers are compassionate and communicative, contributing to a sense that loved ones are seen and cared for day to day. Therapy services, when engaged, are described as meaningful, and the environment, salon options, activity spaces, and a generally calm atmosphere, supports social participation and routine. These elements combine to produce genuine progress for many residents and reliable peace of mind for families during the rehab or long-term phase.

However, there are credible concerns that temper the overall impression. A handful of reviews cite unprofessionalism or rude behavior from admissions staff, and there are anecdotes about miscommunications and delays that disrupted admission plans. Some residents and families report rooms or areas that did not meet expected cleanliness or maintenance standards, such as outdated or unsafe fixtures and insufficient attention to meals or daily needs at critical moments. A few accounts describe serious consequences of perceived neglect, including bedsores and inadequate support during meals, highlighting that real inconsistencies can surface in care quality. Finally, activity offerings for more mobile residents can feel sparse, and transportation or scheduling logistics occasionally impede timely appointments.

The key pros, visible, capable front-line staff, a clean and orderly setting, reliable hydration and responsive daily care, and structured therapy, can meaningfully offset many concerns for residents who mainly require steady, daily support and rehabilitation. When honesty about the admissions process is matched with proactive questions and clear expectations, families can leverage the strong points to buffer the more variable administrative experiences. The best-fit profile here includes residents who thrive with routine, value attentive caregiving, and do not require unwavering perfection from leadership or flawless episodic care. In short, Quince functions as a solid, practical choice for steady daily care and rehabilitation, but it demands vigilant families who are ready to advocate and verify care plans.

Prospective decision-makers should approach admissions with concrete expectations and a checklist of questions. Ask about staffing patterns on weekend shifts, the cadence of therapy sessions, and how bedside meals are managed when resources are stretched. Request a transparent outline of the admissions process, escalation protocols, and recent quality improvement actions from leadership. Tour multiple times, speak with current residents and their families, and probe any memory of the bedrail or cleanliness concerns to quantify whether those issues persist. If a facility’s admission responsiveness and administrative clarity are non-negotiable, or if medical complexity requires a highly integrated care team, alternatives with stronger assurances in those domains may be prudent. For the right family, Quince offers dependable front-line care, a welcoming environment, and meaningful rehabilitation potential; for others, it is worth looking at options with more consistent governance and tighter control over care quality.

This part of Memphis, Tennessee offers convenient access to essential services such as pharmacies, restaurants, places of worship, physicians, hospitals, parks, transportation hubs, and cafes. With multiple pharmacy options within close proximity for medication needs and various dining options ranging from fast food to sit-down establishments like Olive Garden and Chicken Salad Chick, residents can easily meet their daily needs. Additionally, there are several churches nearby for spiritual support and a variety of healthcare facilities including medical centers and specialists for comprehensive health care. The presence of parks like Cameron Brown Park and Shelby Farms Park provides opportunities for outdoor recreation and relaxation. Transportation is also easily accessible with the BNSF Railyard and Intermodal Facility nearby. For seniors looking for a well-rounded community with convenient amenities and services, this area of Memphis presents a promising living option.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.6 miles)
• Good Shepherd Health Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.6 miles)

Restaurants

• Chick-Fil-A (1.3 miles)
• Sonic Drive-In (1.7 miles)
• Olive Garden (2.2 miles)
• McDonald's (2.6 miles)
• Chicken Salad Chick (2.7 miles)
• Rock'n Dough Pizza + Brew (2.8 miles)
• Salsa Mexican Restaurant (2.8 miles)

Places of Worship

• Emmanuel United Methodist Church (1.3 miles)
• White Station Church of Christ (4.4 miles)
• Hope Presbyterian Church (5.7 miles)
• Grace Evangelical Church (5.9 miles)

Physicians

• Kirby Medical Center (2.2 miles)
• Rheumatology Specialty Clinc (2.2 miles)
• Advanced Dermatology & Skin Cancer Associates (2.2 miles)
• Hurley Mary Margaret MD PC (2.3 miles)
• McCulley Allergy, Sinus & Asthma Center (2.3 miles)
• Memphis Eye Care Association (2.4 miles)
• Shea Center For Ears Hearing & Balance (2.4 miles)

Hospitals

• Saint Francis Hospital (2.6 miles)
• Methodist Surgery Center (3.8 miles)
• Methodist Healthcare Employee Assistance Program (4.5 miles)
• Lebonheur Outpatient Center-East (4.9 miles)

Parks

• Sea Isle Neighborhood (3.3 miles)
• Cameron Brown Park (4.2 miles)
• Shelby Farms Park (5.1 miles)
• Audubon Park (5.8 miles)

Transportation

• BNSF Railyard (4.4 miles)
• BNSF Intermodal Facility (4.5 miles)
• Memphis Air Traffic Control Center (6.6 miles)

Cafes

• Java Cafe (4.5 miles)
• Starbucks (4.9 miles)
• Starbucks (6.1 miles)