Right At Home - East Memphis

Pros

• The caregivers are kind and work to make clients comfortable, with clear, well-managed communication from the office.
• The administrative staff are easy to work with, flexible, and listen to concerns to adjust care as needed.
• The care team is invaluable in keeping clients safe and healing at home, and they're proactive with changing needs.
• Right at Home's services are prompt, courteous, careful, respectful, clean, and good-natured.
• The attendants have become part of the family, are caring, enjoyable, and professional.
• The staff are professional, courteous, attentive, and genuinely passionate about their work.
• The process from initial contact to follow-up is seamless, with professional administration and amazing caregivers.
• The office is professional and committed to finding the perfect caregiver, with caretakers who are reliable and on time.
• The caregivers are friendly, efficient, and willing to help in any way they can.
• Clients feel confident and grateful for reliable, compassionate care during difficult times.

Cons

• They were very unprofessional and rude, switching the client four times with different caregivers and seeming to care only about collecting insurance.
• They were unprofessional and not reliable.
• They have no business caring for memory loss patients.
• There have been hiccups with the professionalism of caretakers.
• The service proved to be very expensive.
• The booking process required being transferred through four people before a correct assignment could be booked.

Review

Right At Home - East Memphis is best suited for families that want reliable, compassionate in-home care to support aging in place. It shines for seniors with mobility challenges who need practical assistance, recovery support after surgery, or help during end-of-life moments while staying in familiar surroundings. The service lends itself to scenarios where local family or friends cannot provide around-the-clock oversight, and where a professional team can step in to manage daily routines, safety, and coordination with medical providers. For families seeking strict, one-caregiver consistency around the clock or highly specialized dementia-focused at-home programming, alternatives may be worth exploring.

The strongest advantages lie in the people and the process. Reviewers repeatedly praise the caregivers as kind, professional, and genuinely caring, with staff who are proactive about safety and comfort. On the administrative side, onboarding is described as clear, and office communication as easy and responsive, led by coordinators who listen and adjust care plans as needs evolve. The ability to mobilize a team quickly, provide 24/7 coverage, and have caregivers feel like part of the family translates into meaningful peace of mind for families facing daily caregiving decisions, hospital-to-home transitions, or the emotional terrain of caregiving at the end of life.

That care excellence, however, is not without its caveats. A number of reviews flag inconsistent staffing - multiple caregiver changes, late arrivals, or difficulties booking and coordinating schedules - as well as occasional perceptions of unprofessional or unreliable behavior. Several families found the scheduling and assignment process time-consuming or frustrating, with some reports of turnover that disrupted continuity. Cost is also a recurrent theme; several families describe price as a significant factor, which can temper enthusiasm when the service does not consistently deliver the exact caregiver match or schedule stability hoped for. While most experiences are positive, these recurring friction points cannot be ignored in decision-making.

The pros offset the cons most meaningfully where the human element and responsive administration show up most clearly. When caregivers demonstrate genuine empathy, stay attentive to changing needs, and maintain a respectful, patient approach, the value of at-home support becomes evident - especially for those who fear hospital readmissions or want to preserve routines in familiar surroundings. The administrative backbone - professional onboarding, timely communication about changes, and the ability to tailor care plans - helps families navigate rocky moments and recover from missteps quickly. In practice, the company's willingness to listen, adjust staffing, and keep families informed tends to dilute the impact of staffing gaps and justifies the investment for families prioritizing independence and quality of life at home.

For families weighing this option, concrete steps matter. Proactively specifying caregiver preferences at intake, requesting continuity with preferred aides when possible, and maintaining open lines of communication with the office can transform a good experience into a great one. It is wise to establish a clear schedule, outline essential duties (meals, medications, mobility assistance, nighttime support), and confirm expectations around responsiveness and cancellations. If memory-care needs are dominant or if a memory-impaired loved one requires highly specialized approaches, consider whether a facility with dedicated memory-care programming or a different agency with proven dementia expertise may better align with goals and budget. The "strong caregiver culture" and flexible care models are compelling advantages, but they work best when paired with precise planning and an honest discussion of costs and continuity.

In the end, Right At Home - East Memphis stands out as a practical, capable choice for families seeking thorough, person-centered in-home care that can scale with changing needs. It excels when the focus is on keeping a loved one safe, comfortable, and connected to daily life at home, with caregivers who treat clients with genuine kindness and respect. The decision hinges on whether the priority is steady caregiver continuity and cost considerations balanced against the comfort of a responsive administrative team. For many, the answer will be a confident yes, accompanied by proactive steps to secure the best possible caregiver matches and clear expectations - while remaining mindful that occasional gaps in consistency may require additional planning or alternative arrangements.

This part of Memphis, Tennessee offers a mix of convenient amenities and services ideal for seniors looking for a peaceful neighborhood to call home. With a variety of restaurants nearby such as Chick-Fil-A, Sonic Drive-In, and Olive Garden, there are plenty of dining options to choose from. Additionally, multiple pharmacies like Walgreens and CVS are easily accessible for any medical needs. The area also provides opportunities for spiritual growth with places of worship such as Emmanuel United Methodist Church and White Station Church of Christ close by. For healthcare services, there are physicians offices like Rheumatology Specialty Clinic and hospitals including Saint Francis Hospital within a short drive. Overall, this neighborhood offers a comfortable and well-equipped environment for seniors seeking a quality living experience in Memphis.

Restaurants

• Chick-Fil-A (0.2 miles)
• Sonic Drive-In (0.8 miles)
• Olive Garden (1.4 miles)
• Wendy's (2.3 miles)
• Rock'n Dough Pizza + Brew (3.1 miles)
• Chicken Salad Chick (3.1 miles)
• McDonald's (3.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• Good Shepherd Health Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)

Places of Worship

• Emmanuel United Methodist Church (2.3 miles)
• White Station Church of Christ (5.4 miles)
• Grace Evangelical Church (5.8 miles)
• Hope Presbyterian Church (6.1 miles)

Physicians

• Rheumatology Specialty Clinc (2.5 miles)
• Advanced Dermatology & Skin Cancer Associates (2.5 miles)
• Hurley Mary Margaret MD PC (2.8 miles)
• McCulley Allergy, Sinus & Asthma Center (2.8 miles)
• The Flinn Clinic (2.9 miles)
• Kirby Medical Center (3.1 miles)
• Pediatrics East (3.3 miles)

Hospitals

• Saint Francis Hospital (3.7 miles)
• Methodist Surgery Center (4.4 miles)
• Methodist Healthcare Employee Assistance Program (5.6 miles)
• Lebonheur Outpatient Center-East (5.9 miles)

Cafes

• Java Cafe (4 miles)
• Starbucks (5.4 miles)
• Starbucks (6 miles)
• Starbucks (6.3 miles)

Parks

• Sea Isle Neighborhood (4.3 miles)
• Cameron Brown Park (4.4 miles)
• Shelby Farms Park (6 miles)

Transportation

• BNSF Railyard (4.4 miles)
• BNSF Intermodal Facility (4.6 miles)